Trusted Agent profile · Enfield
★★★★★
1,973 reviews across 3 platforms
21 The Green, Winchmore Hill, London, N21 3NL, Enfield, N21 3NL
Martyn Gerrard Winchmore Hill's office in Enfield, at 21 The Green, is rated 4.8 out of 5 across 1,973 reviews on three platforms, including 86 Google reviews rated 4.4.
86
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,886
Reviews on Trustpilot
Business-wide
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
GoogleI had a fantastic experience with Faisal. He was attentive, friendly, and extremely professional. Nothing was ever too much trouble, and he always responded quickly to any questions I had. His customer service is genuinely excellent.
Thank you for your review. We're delighted Faisal provided such excellent, professional service and responded quickly to your questions.
1/5
TrustpilotTerrible communication
Terrible communication, we had confirmed a viewing and waited 20 mins but nobody showed up. Went to the office to ask and turns out Sophie had given the appointment to a colleague who left basically on the dot of the appointed time without anyone calling or emailing us (we had tried to call and also emailed saying we were on the way and were 5 mins late but of course there was no response).
Hi,We apologise for the inconvenience. Unfortunately, our negotiator who was scheduled to meet you at the property is on holiday for a week, so we cannot question him. According to our records, he was at the property at the scheduled time, but clearly, something went wrong. Our office is contacting you to see if we can re-arrange a new appointment.
5/5
TrustpilotGreat communication
Start to finish, Annie and Maria were transparent and kept great communication throughout the process of selling our flat.
Hi Holly, thank you for your positive review, it's great to hear our Sales Team assisted you so well.
5/5
TrustpilotI dealt with Tyler at the Finchley …
I dealt with Tyler at the Finchley Central branch for letting my property. He was very professional & had a good knowledge of the local market , getting me a great rent for my flat. He is highly recommended for his services.
Dear Raj, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotAntony was very helpful
Antony was very helpful as a point of contact and was a great go-between to help us get to exchange/completion.
Hi EA, thank you for your positive review, we hope everything has now been completed for you.
5/5
TrustpilotThank you Germano for your great…
Thank you Germano for your great support, I really appreciate your help throughout and how you've pushed through!! :)
Hi Charlene, thank you for taking the time to leave a positive review for our Property Management Team!
5/5
GoogleGreat experience with Afina. She was friendly, responsive and made everything straightforward. would happily recommend her.
Thank you for taking the time to share your experience with Afina.
5/5
TrustpilotGreat company
I had the pleasure of meeting Adam while searching for an apartment. I commend his professionalism and dedication. Adam was incredibly knowledgeable about the local market, attentive to my needs, and always prompt in arranging viewings and providing information. His friendly and patient demeanour made the viewing process enjoyable. I highly recommend his services to anyone in search of a real estate agent who goes above and beyond to assist their clients.
5/5
GoogleDenis has been so kind, helpful and genuine to us during our search! He keeps his promises, he is professional and also very friendly! We’ve found our dream home with his guidance! And the process was very straight forward! Looking forward to move in soon! Thank you again Denis and the whole team! Everyone is so kind and helpful whenever you walk in! The best agency ever! Thank you all!!
5/5
TrustpilotJay is great and so professional
Jay is great and so professionalJay is a proper old school estate agent offering a great service. He keeps in touch regularly and calls to see how things are going on the property search. This is how it used to be. Many don’t do this anymore.
Dear Natalie, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotDan has been so great helping us find a…
Dan has been so great helping us find a property to rent in crouch end, he's been super communicative throughout and gone above and beyond to help us ahead of the move-in date (including taking a chair to the flat to help us get the electricity meter number!) Thanks so much, really appreciate it
5/5
TrustpilotAs a landlord
As a landlord, I find the team exceptionally responsive and helpful. They show an unusual level of drive and due diligence, in order to answer queries and to get business done. Jess was particularly communicative and professional as our Renewals contact.
Dear Harriet, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotThe Martyn Gerrard team led by Chris…
The Martyn Gerrard team led by Chris Fairclough have been superb in helping me to sell my home in East Finchley.Mason James has been excellent at all times in keeping me informed of progress and always remained positive despite setbacks. What an asset for Chris’s team in East Finchley, Mason is courteous, thorough, attentive and a joy to work with...5 stars JT
Hi JonathanWe are happy to hear you had a great experience with Martyn Gerrard and more specifically our East Finchley branch.-MG
1/5
TrustpilotBad experience, lost £2000
Our daughter was contacted by this estate agent as she was interested in a property which under offer. She was told the original buyer was out of the picture because of problems with their chain and as she was a first time buyer with no chain would she still be interested. She made an offer which was accepted by the seller. She was told by the agent to quickly organise a survey, Solicitor and sort out her mortgage which she did. We also went to view the property and asked the very same agent if the original buyer was still in the picture, we were assured they were not and there was no contract race. A few days ago our daughter was told the original buyer was back and they were going to exchange contract that week. Nothing illegal was done but we were left with a dirty used feeling. Not only has our daughter lost almost £2000, for a survey, solicitors fees and a mortgage broker but also time she could she have viewed other properties. She would definitely not have got involved if she knew there was a contract race, or the original buyer were still in the background.
Good morning. We are so sorry to hear about your experience. We have looked into what happened to find out what went wrong. As you say the property did have a sale going through, however, the buyer disappeared off the scene, and no one could contact him including his solicitor. The seller told us to put the property back on the market, and the contract with the previous buyer was withdrawn. This was when we contacted you, the sale was agreed and things started to move along. It was some time into the sale to you that the previous buyer re-appeared and through his solicitor approached the seller and offered to exchange contracts which the seller accepted. We can understand how incredibly upsetting and frustrating this is for you. But as the law stands no sale is guaranteed until contracts are exchanged. We are sorry that this happened but I hope you understand we were powerless in these circumstances.
5/5
TrustpilotAmazing service
Thank you MG team in East Finchley particularly Jenna, Raphael and Gabby. You advised right on our asking price and I commend your energy, enthusiasm and warmth. You sold our house in record time and even with the odd bump in the road on getting to completion you have been courteous, helpful and positive. You have found solutions, not problems. You’ve really gone the extra mile. THANK YOU
5/5
TrustpilotThoroughly recommend Martyn Gerrard…
Thoroughly recommend Martyn Gerrard estate agents, especially Afina Shalos who was very professional and helpful with all our needs
Hi Talia, thank you leaving a 5 star review and sharing your positive experience.
5/5
TrustpilotGreat experience
Sophie was amazing to work with, super helpful, friendly, and always polite. She made everything easy and stress-free. Highly recommend!
1/5
GoogleI got in contact with the office to express interest in viewing a property for rental. The lady on the phone told me „her colleague is not at the desk at the moment” and will pass on to her my details. They never call me back. My partner called the next day and they told him exactly the same. Very unprofessional. Would not waste time to contact them again
Good morning Mar Thank you for your feedback and letting us know about your experience. We sincerely apologise for the inconvenience and frustration. This is not the level of service we strive to provide. Please allow us the opportunity to make things right, if you're still open to it, we’d be happy to prioritise your inquiry and arrange a viewing at your earliest convenience.
5/5
TrustpilotMonica Naples at the Finchley office is…
Monica Naples at the Finchley office is an absolute STAR! Super professional, caring, and has gone above and beyond to help me find the right property to rent! She has literally took all the stress of moving houses away and delivered an exceptional service! Thanks Monica!
Dear Fouzhan, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotShuhan Ali at Finchley
Shuhan Ali has been really helpful and supportive throughout the process. He has been very polite and personable, always returned calls and emails, respectful of my work commitments and has been efficient. I would recommend this firm highly, and Shuhan.
Thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotOur experience looking for our new home…
Our experience looking for our new home with Martyn Gerrard Estate Agents Finchley was easy and efficient. The team made the process simple and were respectful and patient throughout. Adam showed us the property and worked with us to secure our new home- his openness and friendly nature made our experience less stressful. We would recommend this service to any prospective tenants,Sophia and Wiktoria
5/5
TrustpilotGreat Experience
Maria made sure every detail of my purchase went through as smoothly as possible - thanks!
Hi Luke, thank you for the positive review and we hope you enjoy your new home.We also wish you a Happy Holiday and a Happy New Year!
5/5
TrustpilotGreat experience
We just exchanged on our new home and so grateful to Martyn Gerrard in Finchley. Through out the whole process everyone has been helpful, lovely and professional. In particular, Fatmir was amazing! He was friendly, kind, helpful, kept us in mind and absolutely found our dream home for us. He’s been around to talk and answer all our questions and I can’t thank him enough.
5/5
TrustpilotZoe and the team at Martyn Gerrard Crouch End
Zoe and the team at Martyn Gerrard have been absolutely amazing with us in the last 2 years with them and are definitely a reason for us wanting to stay on with our current tenancy. Zoe has been great at promptly communicating with us regarding the management of our tenancy and liaising any issues or questions between us and our landlord. She has been extremely supportive and informative with any concerns we might have and her passion in providing a positive customer experience is evident. We really appreciate all the work that the team at Martyn Gerrard in Crouch End do and we are very grateful for them.
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