Trusted Agent profile · Enfield
★★★★★
1,972 reviews across 3 platforms
21 The Green, Winchmore Hill, London, N21 3NL, Enfield, N21 3NL
Martyn Gerrard Winchmore Hill's office in Enfield, at 21 The Green, is rated 4.8 out of 5 across 1,972 reviews on three platforms, including 86 Google reviews rated 4.4.
86
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,885
Reviews on Trustpilot
Business-wide
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
TrustpilotShuhan has made our experience very…
Shuhan has made our experience very positive and guided us throughout. Very diligent and honest during what was a stressful negotiation at times. Thank you Shuhan!
Hi Josh, thank you for sharing your positive experience with our Sales Team!
5/5
GoogleI have been dealing with Afina, sales negotiator about arranging my viewings for certain properties. Afina has always been very helpful in dealing with me and giving me good advice. All viewings are well managed by Afina ! Always giving excellent service and asking if I need more information on a property which I’m interested in. She will always get back to you with any questions you have raised and respond asap !! Highly recommended Estate Agent. Michael
5/5
TrustpilotVery professional service
Very professional service. Zoe has been extremely helpful, professional and responsive. Especially, when a very complicated issue arised, she was proactive in finding solutions. Highly recommended!
Hi Xiaoxue, thank you for your excellent review and we certainly hope to continue the relationship!
5/5
TrustpilotThankyou Treon
I would just like to thank Treon for his amazing due diligence and smarts to help me look for a property. Not only was he considerate and concise with how he helped, he also displayed amazing intuition, breaking down what I wanted in property with what was actually available and closest to my dreams within the market. I can only thank Treon and Martyn Gerard for the helping hand!
5/5
TrustpilotOutstanding Service at Martyn Gerrard, Winchmore Hill N21
Martyn Gerrard in Winchmore Hill N21 provided exceptional service for our recent house sale. Dinesh Merchandani and Afina Shalos were instrumental in the process.Their local market knowledge and attention to detail attracted the perfect buyers. Throughout, they communicated and guided us expertly, making the selling process smooth. I highly recommend Martyn Gerrard, Dinesh, and Afina for anyone selling in Winchmore Hill. Their expertise truly sets them apart. Many thanks
5/5
TrustpilotPositive and present
I would like to thank Jess and the team at Martyn Gerrard for such a positive experience, always being present and receptive to any questions.
Hi Dev, thank you for your positive review and we're glad you had a good experience with us.
5/5
GoogleWe couldn't recommend Martyn Gerrard enough. Thank you in particular to Zac, our agent and Dinesh, the branch manager. Zac found a buyer for our property really quickly and has supported us through the sale period with patience and professionalism. We were also purchasing at the same time and Zac's and Dinesh's knowledge, advice and calm demeanour gave us confidence and reassurance when we faced some challenging bumps. We highly recommend MG. Thank you again, Zac and Dinesh.
5/5
TrustpilotAnthony Spittle at Crouch End
I have been working with Anthony Spittle for a number of years now. Anthony is always available, informed and ready to offer a set of well thought through options. His advice has always been invaluable to me, and he ensures that everyone is treated fairly. I can't recommend Anthony enough if you are looking for a proper agent who you can actually work with. He will always get the job done.
1/5
TrustpilotVery disappointed …
I tried to book view for 2 bedroom property. Call them and a lady said that she will call me back, she never did. I sent more enquiries and then a gentleman contacted and asked our details (income etc), I replied asap but never heard back from him. Another 3rd person gave me his WhatsApp number I sent all informations what he needed and then he said that there is NO AVAILABLE PROPERTIES for me!!!!!!! Im not looking for a castle just a 2 bedroom property and they have more then 450 properties on the website ( but nothing available for me- they said), not available 2 bedroom flat! I guess if my nationality is different and I have more income then they will find properties for me as well. Very disappointed, terrible customer service!
Hi TundeWe apologise for the difficulties you've encountered when speaking with our advisors. While we couldn't assist with your initial search for a larger property, we're hopeful we can help now that you've adjusted your criteria to a two-bedroom home. Although there are properties on our website not all meet your specific needs or preferred area. Our lettings advisor will reach out to discuss your requirements further and will do their best to find a suitable property for you.
5/5
TrustpilotI must say I have a good experience…
I must say I have a good experience Kevin he is professional thoughtful and he provided us with the perfect home to live in me and my family I would recommend Kevin to any friend or family member if they needed a home in the future
Thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.Kevin will be glad to hear this. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotA big thank you to Shuhan
A big thank you to Shuhan! We had a great experience with him, he was very helpful and kept us informed throughout the entire process.
Hi Mizanur, thank you for your 5 stars and sharing appreciation for our Sales Team!
5/5
TrustpilotI want to give a big thank you to Sheriaz
I want to give a big thank you to Sheriaz who provided excellent service. We initially got another property through another agent which unfortunately fell through the day before moving in. I called in and spoke with Sheriaz who booked me in for a viewing and secured the property on the same day!I would highly recommend Sheriaz and the martyn gerrard team including Faisal, denis and anthony for also helping during the process
5/5
TrustpilotA wonderful find
Following a far from ideal experience with a local competitor, a friend advised I should give Martyn Gerrard a try. My initial thoughts were very positive; Anthony was attentive, informative, helpful but not too pushy, and found me the ideal property. I cannot thank him and Martyn Gerrard's enough. I highly recommend them.
Dear Dave, Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotFantastic management agent, look no further
The best agent I have worked with to date and I have worked with a few to say the least.A really friendly, family atmosphere, fantastic experience as a landlord and as my managing agent - can't fault them,From Lettings - A special mention to Tyler Gorman, he is simply outstanding and exceeds expectations at each and every level from communication, technical know-how, organisation, multi-tasking, time management, negotiations.Tyler is a breath of fresh air, a pleasure to work with, he is excellent at his job and an absolute credit to Martyn & Gerrard.A huge thank you to Fatmir Dedei in lettings too. He is extremely efficient, very responsive, great communication skills, and gets the job done.From Property management - Lauren Tshabalala.What a lady :-) Highly skilled, fantastic at her job and she simply knows how to get the job done, great communication and prompt responses. Thank you.Am happy to just handover the keys to and let them do the rest.
5/5
TrustpilotOutstanding Landlord Experience
Outstanding Landlord Experience. I appointed MG as my managing agent, and their attention to detail was excellent. Absolutely the best agency I have worked with, and I had great peace of mind when overseas, knowing my property was safe. Special mention to Kelly, who was brilliant to work with and highly responsive, and Shervin and Jack, who were a pleasure to deal with. I will work with them without a doubt when next renting my property or when I come to sell.
5/5
TrustpilotBen Powers was instrumental in…
Ben Powers was instrumental in negotiating a very difficult sale of our late mother's property. It couldn't have been done without him !
Hi Alan, thank you for your 5 stars, and we're happy our Sales Team could assist you.
1/5
TrustpilotTerrible service from Martyn Gerrard Estate Agents
Terrible service from Martyn Gerrard Estate Agents! Last year, I found a rental property through Rightmove and decided to go for it after a quick viewing. They demanded a non-refundable deposit of £500, stating that if my references didn't pass, I wouldn't get my money back. After submitting my details, they asked for more information about my rental history, which I couldn’t provide as I've lived at my current address for 10 years.A representative named Simon informed me that my references were not acceptable to the landlord. When I asked for a partial refund of £250, they bluntly refused, claiming the property was off the market, which was not true as it remained listed online. It's clear they use this tactic to collect deposits from multiple people without ever intending to rent out the property. I highly recommend avoiding Martyn Gerrard at all costs to save yourself from a similar experience.
Good afternoon MaramI am afraid we don't recognise your name. We have looked through our database and can't find you having looked at a property through us or put down a holding deposit. We also don't have anyone named Simon who would have contacted you. Did you register and apply for a property under a different name? Please get in touch with us directly so we can look into this further for you and find out what happened.
5/5
TrustpilotWe just bought our first house and the…
We just bought our first house and the whole process was very smooth. Adriano and Antony were both very accesible and helpful throughout the whole time!
Hi Amanda, thank you for your 5 star review, we hope you will be very happy in your first house!
5/5
TrustpilotThank you Gabriella and the MG team
The Finchley branch of Martyn Gerrard helped us sell our property which was sold last week. Given the current market, and the fact we had a tenant in the house, it was a remarkable effort getting a great price, with a smooth process. Particular thanks to Gabriella who did a fantastic job getting the deal over the line when there was a few tricky points to smooth over. 5 stars well deserved!
5/5
TrustpilotGreat buying experience
We had a great experience buying a property via Martyn Gerrard and in particular David Mitchell (Mill Hill) was great to work with. He was very flexible as we had a few viewings before exchange and therefore allowed us to be at ease with the property we were buying.
Dear Rohan, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with Martyn Gerrard. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotThe best all round
Great reaction time, highly professional, for a very fair fee… and all of this with a friendly and personal touch. Thank you Sasha Vrba for your vital input.
5/5
TrustpilotZoe Sophocles and the team have given…
Zoe Sophocles and the team have given us outstanding service! The team is proactive and helpful and do all they can to make the process work smoothly- If I don't understand something they will patiently and kindly explain it! I could not fault them and Zoe and the team really put in the extra mile! Thank you so much for this fabulous level of service.
5/5
TrustpilotLynsey has been super friendly and…
Lynsey has been super friendly and helpful in our renting process. She always got back to us very quickly and explained everything thoroughly.
Hi Miriam, thank you for your positive review, we are pleased to hear that our Lettings Team keep you supported.
1/5
TrustpilotTotally messed us around.
Totally messed us around.They showed us a place, saying it's available immediately.We made an offer 45 minutes after seeing the place.They then said there is already an offer on the place.A day later they called to ask if we can increase our offer, once we said no, that's our offer, I added saying the offer will expire today if we don't hear back.They then called and saif the landlord wants to meet us but only next week (I am assuming so they have time to ramp up more offers)We then said that it has to be today as we waited 3 days to hear a conunter offer and they just gone silent. The then the next day they said there are 4 offers.None of that makes sense, usually when there is an offer on a place, they don't show it to you. but they showed us - then WE made an offer and they wanted to keep showing it. business in bad faith - bunch of muppets
Hi NiroWe are sorry you have had this experience. As you will know the rental market is moving very fast with a short supply of property available. This is why nearly every property we market there is a lot of interest from potential tenants. This was the case here. We had other people interested who had also made offers. Your offer was 10% below the asking price, other offers were higher. This is why we spoke to you to give the opportunity to raise your offer. The Landlord wanted to meet all prospective tenants, but he was on holiday, returning in a few days when we wanted to arrange the meeting. Again we are sorry that your offer was not accepted and the landlord decided to go with another party.
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