Trusted Agent profile · Enfield
★★★★★
292 reviews across 3 platforms
49-51 Windmill Hill, Enfield, EN2 7AE
Ian Gibbs's office in Enfield, at 49-51 Windmill Hill, is rated 4.0 out of 5 across 292 reviews on three platforms, including 269 Google reviews rated 4.2.
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
GoogleJonathan Docherty was very professional and Helpful. On all counts reliable and responsive including into the post sale period. We also dealt with Daniel who aquited himself comparably with what we had come to expect from the Ian Gibbs team. Many thanks. Mike Jarvis
1/5
GoogleVery poor in availability, affinity and in providing service!! grandly disappointed! especially Sharon the receptionist is very rude!!
We work very hard to offer good and a friendly service. We are sorry to hear that on this occasion we didn’t meet your expectations. It may be that due to the nature of your query we were able to assist you as you required. I do hope you will give us another chance in the future. Please do not hesitate to get in contact.
5/5
GoogleI am writing about the management service that Ian Gibbs performs for the residential buildings managed by them. They are easy to communicate with, questions are dealt with speedily and Peter the estate manager that I have dealt with is very approachable, takes an interest in the property, deals with issues as quickly as possible and is always happy to offer advice. Highly recommended.
5/5
GoogleIan Gibbs managed the rented property i'm currently at for close to 1 year now. Their lettings team response times are excellent and always tries to resolve matters to satisfaction of everyone quickly and efficiently.
Thank you Tharindu for leaving such a nice review. I am glad you have so far enjoyed your time being under the management of our lettings team.
2/5
TrustpilotI have worked with Ian Gibbs for many…
I have worked with Ian Gibbs for many years. However I have to now say they are not at all efficient. Alexis has become really unfriendly and no longer efficient. It's a shame as she let's the company down
5/5
GoogleDebbie and the whole Lettings team were super helpful during my 2.5 year stay in one of their properties. Thanks
Hello Scott, I hope the move went smoothly, thank you for taking the time to write this review and for the 5* Google review. Please do not hesitate to recommend us to anyone who needs any help. Kind regards Ian Gibbs Lettings.
5/5
GoogleI highly recommend using Ian Gibbs and massive thank you to Johnathan Doherty who gave us an outstanding service, followed with excellent communication. Jonathan is professional, approachable and i am so grateful for his hard work and help!
5/5
GoogleThe call-out was responded to very quickly and the contractor was very good at sharing the details of his inspection and what was needed and the expected timeframe. Pleasant individual and experience.
Thank you for taking the time to write a review and rate us 5* on Google. Keith will be delighted. Have a great day. The Ian Gibbs team.
2/5
GoogleRequired to use the agency for a lease extension on my flat. I received an extremely poor and slow service. Took weeks for an unhelpful reply, generally after several attempts of contacting them by phone and email. As a result I did not use the agency for the sale of my property despite the sales team being friendly and courteous.
We are sorry that you had a problem with the service that we provided on this occasion. We have in place processes that enable us to track the timeliness of the responses that we give to clients so that we can improve our company's commitment to customer service. Please contact us directly so that we can discuss your experience further and explain fully how we responded to you and the other parties involved in your case. We look forward to hearing from you.
1/5
GoogleLift is broken down often since near one month at Bridge Court South Harrow. I am very disappointment receiving service from Ian Gibbs Estate Management. Many waste food mess on floor everywhere this building.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleOutstanding service provided by Katie and Gill from lettings at Ian Gibbs, very professional, always respond quickly either with call backs or on email, overall just a perfect experience. Cant fault anything.
Thank you Isa for your lovely review. I am glad we were able to help you move. Chris Ian Gibbs Estate Agent.
5/5
GoogleExcellent service. Charged less than other agents, handled all negotiations professionally and discretely, and kept us regularly updated. We wouldn't hesitate to recommend Jonathan and Daniel.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFully recommend Ian Gibbs - We consumed their services as a buyer. Throughout our transaction, we found Jonathan experienced and transparent to deal with any matter. Thanks for providing efficient service.
Many thanks for your kind review we are pleased you had a good experience with Jonathan and the sales team and wish you all the very best in your new home.
5/5
GoogleIt was a seamless process, I believe this has been the smoothest experience I’ve had with renting and moving. Thank you.
Hello Ethel, thank you ever so much for taking the time to write a review. The team will be very happy to hear we were able to help. Kind regards Ian Gibbs Lettings Team.
5/5
GoogleGreat service and professionalism. Alexis was really friendly and had great knowledge and advice on what we were looking for. She gave us a lot to think about for our next move and we would definitely recommend her to anyone.
5/5
GoogleVery good experience in the move-in. All our queries responded promptly by Katie. Looking forward to the tenancy, I am sure they will assist for any questions 😀 …
Thank you Karthick for your review and kind words. Have a lovely Easter. Kind regards from the Ian Gibbs Management team.
5/5
GoogleExceptional letting agency: prompt communication, attention to detail, and outstanding service. They found the perfect property, handled paperwork efficiently, and addressed concerns promptly. Highly recommended for a stress-free experience
Riccardo thank you for so much for the kind words. All the best with your new home. Do not hesitate to contact the team if you require any assistance. Best regards The Ian Gibbs Lettings Team.
5/5
GoogleIan Gibbs has been very prompt in getting some Engineer to carry out some mentainance works in our premise. Thank you.
Thank you Brian for your 5* Google rating. I am glad to hear that the team were able to assist with your move. All the best The Ian Gibbs Team.
5/5
GoogleI would highly recommend Ian Gibbs of Enfield whom we sold our property through. Both Mark and Jonathan were professional, very efficient, always available and a pleasure to deal with. Thank you very much! Andrew Lebow
1/5
GoogleVery poor company to have look after your block of flats, nothing gets done properly, they don’t listen and don’t repair things when they need repairing.
Hello Ronnie, I do apologize that you feel this way. If you could please provide your email and contact details to myself c.sanderson@iangibbs.com and I will personally look into this for you.
5/5
GoogleLarge site Kingfisher Park, Buntingford..managed very well. Quick response times to queries, site clean, tidy and safe, would highly recommend and keep up the good work.
Thank you Howard for taking the time to leave a 5 star review. It means a lot! Ian Gibbs Estate Management.
1/5
TrustpilotCowboy's money-grabbing company is not…
Cowboy's money-grabbing company is not managing the estate properly or responding to emails, and I still don't know what these people are charging money for. Cleaning my block of flats once a week and nothing else. Big Useless
1/5
GoogleI absolutely won't recommend anyone to deal with them. I had a viewing for a one bedroom flat in Enfield last week. And they cancelled on me just 10 minutes before the time of the viewing. I was waiting outside the property when they called. They are absolutely rude. You go in there, the staff are weird. Just a forced smile and will look at you as if you're a murderer. Bad vibes. Bad staff. I will never deal with them again.
5/5
GoogleRefreshingly honest professional experienced Estate Agents..I bought and sold with Daniel and Jonathan it took a while but they found me an exact match property by listening and being patient. Highly recommendedPositiveResponsiveness, Professionalism, Value
Hello Alan, Great to hear we were able to help. Do get in touch if you require any further assistance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
