5/5
GoogleIan Gibbs we're very professional when purchasing our property. We dealt with Jonathan who was a pleasure to deal with. Would thoroughly recommend. Thank you!PositiveResponsiveness, Professionalism
Trusted Agent profile · Enfield
Ian Gibbs Enfield reviews
★★★★★
292 reviews across 3 platforms
49-51 Windmill Hill, Enfield, EN2 7AE
Ian Gibbs's office in Enfield, at 49-51 Windmill Hill, is rated 4.0 out of 5 across 292 reviews on three platforms, including 269 Google reviews rated 4.2.
Reviews
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
Google5/5
GoogleExceptional letting agency, fantastic service. They found me a property in very short time and handle the process hassle free. thanks
Agent replied · 17 June 2024
Thank you Alberto, I am glad your move went well! Ian Gibbs Lettings Team.
5/5
GoogleHad a positive experience letting from them .Good communication throughout the process ,very helpful and transparent .
Agent replied · 17 June 2024
Hello Diana, thank you ever so much for taking the time to write a review. The team will be very happy to hear we were able to help. Kind regards Ian Gibbs Lettings Team.
5/5
GoogleThe staff were very helpful and knowledgeable. They were also very understanding towards individual situations. I would highly recommend their service.
Agent replied · 17 June 2024
Thank you for your feedback. It’s great to hear we have been successful in assisting you. The Ian Gibbs team
5/5
GoogleThe building my flat is in is managed by Ian Gibbs. Over the years I have lived here I have always found them to be very helpful. Yes, I have complained about buildings issues in the past, but I have always found the staff to respond quickly and I have felt that my views and comments have been valued. I am sure they deal with some very difficult situations (and people!), but have shown themselves to be caring and professional. Would recommend.
1/5
GoogleActual worst management company to deal with. They don't follow up, they pass the buck, they couldn't care less. I'm leaving my current property at the end of my lease entirely because of them. We have had no heat in our apartment for a year (an issue which has seen at least a hundred emails from many different residents) and they haven't cleaned the windows (also, in a year). We had someone sleeping rough in the hallway, smoking weed in the stairs, and they still wouldn't give us a security patrol. The best they did was put fake CCTV in the lifts.They wouldn't fix our broken front door so residents had to use the fire escape to enter the building(a door not designed to be opened from the outside). I reported this issue on a Friday and was told 'well it will probably be Monday seeing as you're calling now'. Sorry Ian Gibbs, I'll tell the front door to break midweek in future.
1/5
GoogleVery poor to deal with... Left a tenancy agreement with this company and subsequently had a large sum of money deducted from my deposit for "cleaning" required to the property (The flat was left in better condition than when we received it). Photographic evidence of a hair clip left in a wardrobe and dust stuck to a chair leg was provided to justify the extent of this "professional clean". When asked for proof of the work carried out, a very very questionable invoice was forwarded lacking any significant company details i.e. registration number, vat number etc... after several days questioning this, I was told to proceed through the relevant legal steps if I wanted to challenge this any further... Be careful!!
5/5
GoogleWe purchased our property via Ian Gibbs, and throughout the whole process Jonathan was extremely helpful, efficient and professional. His services made the project much more simple and easier for us.
5/5
TrustpilotQuite responsive whenever I send a…
Quite responsive whenever I send a query to them
1/5
GoogleVery poor service. They don’t reply emails at all and the management quality is not good. I don’t recommend their services.
Agent replied · 17 June 2024
Thank you Felipe for your review, I am sorry to hear you feel this way. I would love to help personally to resolve your issue. My email address is c.sanderson@iangibbs.com. Have a lovely Easter. Kind regards from the Ian Gibbs Management team.
5/5
GoogleIan Gibbs Lettings are brilliant, any issues I might have is dealt immediately. Very professional and polite very helpful.
Agent replied · 17 June 2024
Despina, thank you very much for your 5 star review. The team will be delighted that they have been able to assist and provide a 5 star service.
1/5
Googlevery racist. an agent showed me a property and i liked it and i said i will take it right now but the agent said i have a viewing tomorrow so i will show the property to them too and if they don't take it, i will give it to you. i didn't get it. when i like the property and got money what the agent problem? please avoid this agency. fraud.
5/5
GoogleAmazing customer service and very helpful 👏 …
Agent replied · 17 June 2024
Hello Jack, I am glad we managed to find you your new home and at the same time provide you the level of service we aim to deliver. Good luck with the move, The Ian Gibbs team.
5/5
GoogleHelpful answer to my enquiry
Agent replied · 17 June 2024
Thank you Carol for your five star review. Many thanks for the Ian Gibbs team.
5/5
GoogleVery professional and courteous communication from the estate management team on many projects, including Trinity Sq. Highly recommend.
Agent replied · 17 June 2024
Thank you Dan for taking the time to leave a fiver star review. It means a lot to the team! Ian Gibbs Estate Management.
5/5
GoogleIan Gibbs Estate Management Ltd strike the perfect balance between supremely professional and also friendly, personal and attentive.
Agent replied · 17 June 2024
Christine thank you for taking the time to leave a five star review. It means a lot to the team. Ian Gibbs Estate Management.
1/5
GoogleI’m living in the point apartments GantsHill managed by IanGibbs. Pathetic management, since I moved to the property last October this like sixth time there is no water. The residents have to chase the emergency services to get the issue fixed. I wonder how did they sustain for 50 years?
5/5
GoogleHad to make a request about my mother's property,got a very quick response and problem was actioned.
Agent replied · 17 June 2024
Many thanks for your 5* Review Sue, glad that we were able to assist. Do stay in contact if you require any further assistance anything property related we should have the reach to help.
1/5
GoogleVery happy we do not have Ian Gibbs estate management looking after our block anymore....enough said!!! .
Agent replied · 17 June 2024
Hello there, I am sorry to see you feel this way. I would be more than happy to assist. Please email myself on c.sanderson@iangibbs.com.
5/5
GoogleBrilliant management company Alexis is a great help highly respected and would always recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJust rented a property with Ian Gibbs. They have been amazing, would highly recommend. Thank you!
Agent replied · 17 June 2024
Thank you so much for the 5* review. Do not hesitate to contact the team if you require any assistance. Best regards The Ian Gibbs Lettings Team.
1/5
TrustpilotDeceived
Money grabbing company increased service charges over 10% no longer maintaining the boiler as a result now switch 2 have hiked their standing charge by 300% despite a letter from switch 2 explaining my service charge would go down they simply don’t care just taking your money and doing nothing.
1/5
GoogleService levels decreased price hiked by over 10% money grabbing company unfortunately you cannot change
Agent replied · 17 June 2024
Dear Mark, we are sorry that your service charge has increased. The service charge budget for your development is signed off by the resident directors of your management company. Unfortunately, many costs are increasing at this time given the economic climate. If you would like to discuss the cost increases further, please contact us at estate@iangibbs.com.
5/5
GoogleAnswered my query clearly and the issue was resolved very quickly. Fantastic estate management team!
Agent replied · 17 June 2024
Thank you Jennifer for your review and kind words. Have a lovely Easter. Kind regards from the Ian Gibbs Management team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
