Ian Gibbs Enfield reviews

★★★★★ 1/5

Google

Terrible service, living in few estate which have management company, Ians gibbs provide the most terrible service in my experience I am living in a gated development which is managing by Ian's Gibbs - The gate is not working most of the time, keep charging us repairing fee, but didn't fix the problem propely, just blaming someone keep breaking the gate If that is the case, do you suppose to find out the person and claim against that person? 3 years pass, you are just asking if people would keep paying money to fix it or discommissing the gate? Gated property is what we bought for it, thanks to your "WELL" management, the estate might no longer gated. - Parking issue keep happening in the estate Some people still parking on the road, oh, in the night, no warden will come, people can park on the road without consequence even through the TP1 Form said this is not permitted - Tree growing from school, suppose to cut regularly, not happening and side walk covered by the leaves - Ants issue: When summer is come, Ants issue on the side walk, many ants nest, your replies is "Ants are creatures that naturally occur in external open spaces. There is nothing that we can do about this." I know that ants is naturally occur, but when come to a large amount of Ants near your home, even come into your home, are you not doing anything? Not just few of them, a huge number of them!! Becuz you are not doing anything to keep the environment and let them build their nest here, their even get into my home and I have to buy some ant trap, ant powder to rid of them and try to protect my home.

Lily · 16 December 2025

★★★★★ 5/5

Google

Debbie was great helping me to speed up my process for the tenancy once the landlord made a decision. I am really happy with my new home and the process was very straightforward, I was very stressed and Debbie put me at ease with everything. It’s my first time with this agency and hopefully not the last one!

Dayra · 2 April 2026

★★★★★ 5/5

Google

Such a lovely costumer service , really helpful and friendly staff , Katie is very friendly and support my parents as always to find a nice property.thank you so much You are such a nice lady ⭐️ And thank you all team members for help and support .🙏🏻💐

Elham · 16 March 2026

★★★★★ 1/5

Trustpilot

Poor management, slow repairs, and excuses

As a leaseholder paying a premium service charge, I am deeply disappointed by the management standards of Ian Gibbs. We recently experienced a lift breakdown that took a week and a half to resolve. Throughout this extended outage, there was a complete lack of proactive communication. Updates were never volunteered; residents were only informed reactively if they explicitly reached out to chase for answers.

Leaseholder · 25 June 2026

★★★★★ 1/5

Google

You can't contact them first you email them and then they will contact you absolute rubbish and you are paying a service charge for no maintenance to your property and they have put plants and trees at the front to damage your cars and the residents parking is mental because you can not park in front of your property instead in front of another property and theen an ev pole which no one uses welcome to artisan Place of were you pay a service charge for them to not do anything for you brilliant

Imran · 9 April 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ We had an excellent experience with Jonathan from Ian Gibbs in buying our first home. Jonathan was extremely helpful, knowledgeable, and always went the extra mile to make the process as smooth as possible. He guided us through each step, answered all of our questions, and made sure we felt supported from start to finish. His professionalism and dedication made a potentially stressful experience much easier, and we couldn’t be happier in our new home. Highly recommend Jonathan to anyone looking to buy.

Ahmed · 9 November 2024

★★★★★ 5/5

Google

If you’re looking for a real estate agent who truly cares about your needs and goes above and beyond to ensure you find the perfect property, Vitesh is the one to trust. From the moment we inquired about the property, he was incredibly professional, knowledgeable, and attentive to our unique preferences and budget. Vitesh already had the property that matched what we were looking for, and his expertise in the local market was evident. He provided valuable insights about the property and the neighborhood, helping us understand the potential and fit for our needs without any pressure to make a decision quickly. One of the things we appreciated most was Vitesh's responsiveness. He was always available to answer our questions, arrange visits, and provide updates, making the entire process much less stressful. We couldn’t be happier with our new property, and it’s all thanks to Vitesh. If you’re in the market to buy a property, we highly recommend reaching out to him. You won’t be disappointed!

Abhishek · 21 August 2024

★★★★★ 1/5

Google

Absolutely terrible, avoid this agency. They are unresponsive and unhelpful. They do not check the key sets to ensure that main door key is even there upon check in to new flat Furthermore, they do not check the heating and hot water in winter for new flats they rent out. They avoid taking responsibility for their own mistakes and are defensive. If a tenant is an older person they totally do not think they should treat them respectfully. Landlords should avoid them also, find someone more caring and understanding.

Alexa · 16 February 2026

★★★★★ 5/5

Google

Many thanks to Keith in Lettings from Ian Gibbs - again coming to the rescue to sort out a mysterious noise from my rental flat - Keith brought in the help of a plumber to investigate and oversaw the work to solve the problem; updating me along the way. It’s good to know that the staff at Gibbs are not just eager to please - they get the job done as it should be done. Peace of mind 10/10 Thank you Keith !!

Patricia · 28 July 2024

★★★★★ 5/5

Google

I want to say a big thank you to Keith, the manager of the letting team, for his help in sorting out all the maintenance issues in my flat. He is always professional, responsive, and makes sure everything is handled properly, from fixing …

Lisette · 16 September 2025

★★★★★ 5/5

Google

Just wanted to leave a review for Katie at Ian Gibb letting agents. We have been dealing very successfully with this company for a number of years now and we have never been let down. Most recently Katie went above and beyond helping us. She constantly kept us in the loop about progress and helped us make the best decisions for our circumstances. Thank you Katie.

Jane · 10 November 2024

★★★★★ 4/5

Trustpilot

New tenancy

I moved into my rented flat within the agreed 2 weeks. Debbie was professional from the moment I made my enquiry till this day forward. She has all the answers to my tenancy queries. The landlord and landlady had not used Ian Gibbs before either, but they are wonderful. They even left me a nice bottle of bubbly and a moving in card. They brought back a mattress for me as I had previously said to dump it, but I had not secured a new one in time and they truly did not want me to go without. The next day I had trouble with a lock on the door, but Ian Gibbs maintenance team, Alberto, came to the rescue within 10 minutes and helped me out. Elaine, on Inventories has pictured almost everything in this property reassuring the landlords and I that everything works and is spotless. I could not be more thankful for all the support from all of the Ian Gibbs team. I thoroughly recommend using this estate agent. Thanks.

Caza · 22 May 2025

★★★★★ 5/5

Google

I have been a landlord for many years working alongside Ian Gibbs Estate Management Company. In particular Peter Isaacs, who has been an exceptional part of the company's management. Peter has assisted me throughout the years and has been very professional, courteous and great person to do deal with. He is an asset to the company. I wish him every success in the future as well as Ian Gibbs Estate Management Company.

M · 27 May 2024

★★★★★ 1/5

Trustpilot

If I could put no stars i would

If I could put no stars i would, the post before said the lift was not working for one and half weeks, well that has reached one month without a lift, Ian gibbs charge £2100 a year for what? You cant open the windows to clean them and they have not been cleaned for months, also the carpets in communal areas are disgusting. The residents in fusion court should all get together and stop paying the fees.

Ken · 29 July 2026

★★★★★ 5/5

Google

My partner and I recently bought our first property through Ian Gibbs and Jonathan Doherty was kind enough to help us through this process. He was extremely kind, patient, professional and knowledgable and helped us purchase our dream home! Can’t thank him enough for his top class service and I would highly recommend going through him for any sales and lettings!

Armin · 26 September 2024

★★★★★ 5/5

Google

Really professional agent with friendly staff. Debbie was amazing and showed kindness and empathy. Nothing was too much bother A smooth transaction and would highly recommend this agent.  An agency with ‘a heart’! Thank you

Costas · 10 August 2025

★★★★★ 5/5

Google

They are very professional at what they do. Derbie was very friendly and always had all the time for me. I can recommend any day any time.

Chukwukadibia · 16 October 2025

★★★★★ 5/5

Google

Daniel and Jonathan did a fantastic job in getting our house sold. They are professional and personable and were always quick to sort any issue that came up. They are incredibly proactive and on top of the complex process that is selling properties. I have used other estate agents in the area previously to try and sell my home but never managed to complete. Ian Gibbs made what began to feel like the impossible happen and I am so grateful for all their efforts and that we have finally completed and sold our house. If you want an estate agent who can make things happen Ian Gibbs, in my opinion, are the best in Enfield. Thank you Daniel and Jonathan.

Natalie · 18 June 2023

★★★★★ 5/5

Google

I am writing this review to share the fantastic service I have received from our property manager Emma Barltrop at Ian Gibbs Estate Management. My Wife and I recently made the decision to change to an electric vehicle and therefore require a charging point to be installed in our parking bay at the flat. My past experience trying to get anything done with property management companies has been pretty awful so the thought of this really filled me with dread! Thankfully for us Emma couldn't have been more helpful, she actively provided us with information and contacts of who could help, clarified the information we needed to provide and worked with the Directors of the block to get the approval sorted for us. Emma really went above and beyond to help us and thanks to her we are looking forward to getting our charging point installed soon and enjoying our electric car! Thank you Emma!

Richard · 18 June 2023

★★★★★ 5/5

Google

Having worked closely with IAN GIBBS as a contractor for nearly 5 years, we have nothing but praise for not only the treatment of their blocks and residents but the relationship they build with contractors like us. Very friendly and highly communicative local agent who are very attentive to all needs. One of a few agents who still operate on the ethos of their community first principles. A special shout out to Emma, who we have worked with since the beginning and continue to do so. Also special thanks to the IAN GIBBS team who have always been helpful with all our enquiries inside and out the shop.

Vijay · 18 June 2023

★★★★★ 5/5

Google

It has been an absolute pleasure choosing our first property with the Ian Gibbs team in Enfield Chase. Katie has been an absolute star from the moment we viewed a property that we fell in love with.Katie guided us in all the right directions to sort out the paperwork’s as soon as possible. Gill was also been very helpful in moving into the property and again explaining everything we needed to know from the get go. Thanks again Team!

Dee · 18 June 2023

★★★★★ 4/5

Google

I had a wasps nest at the rear of the property I’m renting, I informed the Ian Gibbs team whom had a few issues finding a pest control company, but it was well worth the wait, a fella called Peter arrived from a company called UK PEST CONTROL, (on a Sunday afternoon due to the fact I wasn’t available during the week) and had the issue sorted within 20 minutes, lovely bloke , can’t recommend them enough. Very pleased.

Dean · 10 August 2025

★★★★★ 5/5

Google

We bought our new family home with IG Estate Agents early in the year and couldn’t be happier with the professionalism and responsiveness we received from both Jonathan D and Daniel C. Our main point of contact was Jonathan, who was a pleasure to deal with and always willing to go the extra mile to ensure all ran smoothly between all parties, even chasing solicitor’s for both sides when required. Most of all though, it was good to feel that we weren’t just ‘another sale’ and Jonathan made sure to follow up all the way through to post completion, having reached out since to check all is fine too. I would be happy to recommend this local business and happy to use them in future! Thanks again Jonathan and the rest of the IG team! Cheers, Paul

Paul · 18 June 2022

★★★★★ 1/5

Google

At the start of our tenancy Ian Gibbs seemed ok, seemed to fix most things ok but in my opinion when advised of drug use outside our flat, I felt the response was poor and unprofessional. Specifically Gill was incredibly unhelpful and in my opinion borderline aggressive in her tone. Threatened to attempt to charge additional days rent when keys were handed back early and honestly the only good member of staff was Sasha, she was prompt polite and helpful. Sasha, please teach Gill some of your exceptional customer service skills, as in my opinion she needs it.NegativeProfessionalism

James · 18 June 2022