Trusted Agent profile · Enfield
★★★★★
292 reviews across 3 platforms
49-51 Windmill Hill, Enfield, EN2 7AE
Ian Gibbs's office in Enfield, at 49-51 Windmill Hill, is rated 4.0 out of 5 across 292 reviews on three platforms, including 269 Google reviews rated 4.2.
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
GoogleI have recently dealt with Emma as a property manager, and she was very helpful and friendly, and provided me with expert advice and gave very knowledgeable assistance, an absolute pleasure to deal with.
Hello Scott, thank you for taking the time to write your 5* Google Review. I will let Emma know. Kind Regards The Ian Gibbs Team.
5/5
GoogleExcellent, highly professional service provided by Katie. Katie has been brilliant answering patiently all my queries in a timely manner. She has also clearly explained the rental application process and provided very helpful updates on all stages of it. Possibly the smoothest experience with an estate agency I have ever been through. Highly recommended.
Thank you Agata, very kind of you to leave such a nice review. Have a lovely day. The Ian Gibbs Lettings Teams.
5/5
GoogleIan Gibbs are managing my tenancy, my boiler stopped working exactly in the coldest week, spoke to Chris and he solved the problem in the same day, super friendly and efficient! Debbie is also very helpful and friendly! Thank you!
Hello Javi, many thanks for taking the time to provide us with a 5 star review. It means a lot! Chris and the lettings team from Ian Gibbs.
1/5
TrustpilotEven in the world of estate management
Even in the world of estate management, these guys are poor. True cowboys who only worship £££. I suspect they work for an even more unscrupulous landlord, but their management of the car park at Parkhouse Court, Hatfield is nothing short of highway robbery. They refuse to put in ANPR, digital permits, and digital payment, because they know this will be for the benefit of users and their income stream will tank. A shocking company who only care about the fees they're being paid. Even their director, John Gibbs, can't be bothered to engage.
5/5
GoogleJust wanted to thank Keith for his excellent work in organising a replacement washing machine only a week before Xmas and his follow up in ensuring everything was ok.
Hello Anthony, I hope you're well. Thank you for taking the time to write this review. Keith is very happy to see that you're satisfied with the service provided. Kind Regards from the Ian Gibbs team.
5/5
GoogleI’ve completed work for Ian Gibbs over the past few years and normally deal with Alexis . A pleasure to work with , polite, straightforward, and gets the job done. We look after a number of sites for them, maintaining the gates, and from my experience working with many managing agents, I would always recommend them.
Hello Tom, brilliant to see we were able to provide you the right service here. I will let the wider team know of your comments.
5/5
GoogleWe recently rented a house through Ian Gibbs, and the experience was absolutely delightful. Debbie was incredibly helpful throughout the process and such a pleasure to speak with. Highly recommended!
Hello Batikan, thank you for taking the time to write a lovely review. Debbie was very happy to hear your comments and thanks you for the nice words. Kind regards, The Team @ Ian Gibbs
5/5
GoogleAlberto from Ian Gibbs has been fantastic with us. He sorted out some minor maintenance issues the flat in no time, arranging contractors and getting all fixed for us. I truly recommend Ian Gibbs and all their staff members. Thank you.
Hello Andrea, thank you very much for your 5 * Review. Alberto is very pleased that he was able to assist.
5/5
GoogleThank you Jonathan for your professionalism and support. We received prompt replies to all our queries during the process of buying our first home. I really recommend Ian Gibbs Estate Agents.
Thank you Karolina for taking the time to write us a lovely review, Jonathan will be very happy to see that he was able to provide you a 5* service. All the best with your move.
5/5
GoogleI have recently worked with Ian Gibbs Estate Agents as they are the Management Agents for a flat I own. I have found them to be efficient, solution focused and swift in their work. My interaction was with Sharon who understood my issue, acted on it, kept me updated and resolved it quickly. I was impressed and surprised by her and other's work ethic. Would definitely recommend working with Ian Gibbs in their many capacities.
Thank you Jay for your lovely comments, much appreciated. Glad we were able to resolve the issue for you. Kindest regards, Sharon
1/5
GoogleStaff are extremely rude and not helpful at all. Never get back to you about. I have to always chase up any inquiries are issues I have bought to their attention. Speak to you like your stupid. I asked for a managers contact the details to make a compliant but got general email address. It was like manager has told them not to give out his contact details. Staff don't really care to help you at all. There is no need to speak to people the way they do. Reading other reviews seems like I am not they only one to receive this kind of service. It seems the reply you get is a generic rubbish one sorry blah blah. Please do not hesitate to contact us. How about you try and get in touch with the customer.
We are sorry that you have not been satisfied with the service provided and would welcome the opportunity to discuss the specifics of your complaint. We work very hard to offer a professional and a friendly service. At residential blocks which we manage, we must to take the views of all lessees into account and apply the lease clauses correctly. Please do not hesitate to get in contact with your Property Manager referencing this review when you call or e-mail.
5/5
GoogleIan Gibbs have very recently helped me purchase a property and I had a great experience with them. Jonathan was there to help from the day of the first viewing up until completion. Jonathan was very friendly, professional and very honest from the start. He sent regular updates and if he was going to be absent for a day he would put me in touch with a colleague who he had updated on any details I would need. Any other staff I dealt with in his absence were also very friendly and helpful. The purchase process from start to finish was very smooth and stress free. I couldn't have asked for a better Estate Agents! I would highly recommend using Ian Gibbs for anyone looking to buy a property.
Thank you for the review and if you are ever looking to sell or buy again do let us know.
5/5
GoogleJonathan provides excellent service and advice. At last: an Estate Agent who isn't pushy and who doesn't tell lies! I bought my new home in Enfield and Ian Gibbs Estate Agents were efficient, proactive and responded to queries in a timely manner. They build good relationships with buyers and sellers. I'll keep their number for when I move next time.
Dear Heidi, many thanks for your kind review and mention of Jonathan in our sales department. I am pleased you had a positive experience and wish you all the very best! Ian Gibbs Estate Agents
5/5
GoogleWe had a problem with the fridge/freezer not Coling. Reported to Keith Taylor, the Letting Manager on Friday, the issue is been resolved with a Brand New Fridge within 48 hours! We have been reassured with delivery time schedule and couldn’t be happier than this! Excellent service! Thankyou!
Hello Mattia, thank you for taking the time to write a lovely review. I am glad to see we are able to provide you a 5* star service. Kind regards from the Ian Gibbs team.
1/5
TrustpilotShockingly bad
Shockingly bad. That’s really the only way to describe Ian Gibbs Estate Management. Their service is unprofessional, unresponsive, and completely lacking in accountability. Communication is practically nonexistent. You can chase them for weeks and either get ignored or fobbed off with empty promises. Issues that should be handled quickly and competently are either delayed indefinitely or not dealt with at all. The level of disregard for residents is staggering. It feels as though they exist to collect their fees without offering anything resembling proper management in return. The sheer lack of organisation, follow through, and basic customer care is appalling. If you value your time, money, and sanity, avoid Ian Gibbs Estate Management at all costs. There are plenty of property management companies out there. Do yourself a favour and choose literally anyone else.
5/5
GoogleWe received a wrongful parking fine from UKPC that we were unable to get dismissed. Sharon supported us and called UKPC on our behalf and together we were able to get this dismissed. Myself and my partner both appreciate Sharon’s support and effort greatly!
Hello Louise, thank you for the 5* review here. The team are very happy to see they were able to assist you.
5/5
GoogleI would like to thank Ian Gibbs for their extraordinary service, many thanks to Katie and Debbie for their undivided assistance and flawless email communications in securing us a home. The flat was neat and comfortable.
Thank you Edith, for taking the time to write a review. The lettings department are very happy to hear that they have delivered a 5* service. Take care from the Ian Gibbs team.
5/5
GoogleI’ve dealt with this firm for over 37 years and always regarded them as highly professional, proactive and above all else, honest, and that’s what matters in an agent.
1/5
GoogleIan Gibbs Estate Management is one of the worst management companies I've ever encountered. They are unresponsive, they have very inefficient processes, the communication and resolution related to any issues is always slow and despite so many angry residents, they continue to demand extra £ from us. Pathetic
Hello Farzan, I am sorry to see this situation here. Please do email myself directly c.sanderson@iangibbs.com and I will personally look into this for you.
5/5
GoogleWe have a very good experience the whole process was very easy and Katie was very helpful and available to answer if we have any questions. very professional Estate agent. I will recommend try if you are thinking to move in Enfield Town and check their web site.
Hello Saif, I am delighted to hear you have approved of our service. Thank you for the 5* review. Katie will be very grateful for this.
5/5
GoogleRecently purchased a property through Ian Gibbs, led by Jonathan from the Sales team. An excellent service, Jonathan kept us updated throughout and went above and beyond to move the purchase forward. Highly recommended.
Hello James, thank you for taking the time to write a nice review with regards to your service. Jonathan was glad to hear that he delivered a 5* service. Take care from the Ian Gibbs team.
5/5
GoogleHighly pleased with Ian Gibbs, who handled the sales of our flat. A very frustrating period in dealing with our solicitor during this pandemic time, on what essentially was a simple and straightforward transaction. But kudos to Jonathan Doherty, our 'calm in the storm', whose guidance and understanding the challenges helped bring everything to a successful conclusion. Thank you Jonathan.PositiveResponsiveness, Quality, Professionalism, Value
Hello Derek, sorry for the late reply however thank you never the less for taking the time to write this review. Means a lot to the team!
5/5
GoogleRecently they were the agents in a selling a flat, they made the process as stress free as it could be. Would recommend them as selling/letting agents.
Thank you Carmel for your lovely message and for being a client. We were so happy to help you over the years.
5/5
GoogleI've been very impressed with the estate management team here. They are professional, efficient, and incredibly responsive. Any issue I've reported has been acknowledged almost immediately and resolved swiftly. It makes a real difference knowing the estate is in such good hands. Highly recommended!
Hello Adelabu, thank you so much for your lovely review. Its great to see that our hardwork is being recognise. I will let the team know your comments.
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