Trusted Agent profile · Enfield
★★★★★
292 reviews across 3 platforms
49-51 Windmill Hill, Enfield, EN2 7AE
Ian Gibbs's office in Enfield, at 49-51 Windmill Hill, is rated 4.0 out of 5 across 292 reviews on three platforms, including 269 Google reviews rated 4.2.
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
GoogleI have worked with Ian Gibbs estate management for a number of years and have always found them to be professional , efficient and overall a pleasure to work with. Alexis is my day to day person and she’s fab always goes the extra mile.
Thank you Jane for taking the time the time to leave a fiver star review. It means a lot to the team. Ian Gibbs Estate Management.
5/5
GoogleWe have just taken a rental property through Ian Gibbs. They were friendly and professional throughout the process and quick to respond to any questions we had. Would happily use them again or recommend to others.
Hello Dominic, thank you for the 5* review here. The team are very happy to see they were able to assist you.
5/5
GoogleIan Gibbs are managing the block of flats we live in for many years now. They're responsive and helpful, every time I've dealt with Emma I had a great experience and was treated in a respectul, professional, yet friendly manner. I'd highly recommend them.
Thank you Ariel for your review and kind words. Have a lovely Easter. Kind regards from the Ian Gibbs Management team.
5/5
GoogleFrom the house viewing to the day I moved in there was clear explanation on the process. Staff is friendly and knowledgeable about their work. They are punctual for appointments and telephone calls are answered promptly. I am happy with Ian & Gibbs agents. I would recommend them and use them again on my next property.
Hello Happy, thank you for taking the time to write a lovely review. I am glad to see we are able to provide you a 5* star service. Kind regards from the Ian Gibbs team.
1/5
TrustpilotShocking Managing Agents
Lazy, incompetent managing agents covering the Enfield area. The managing agents at Ian Gibbs never answer their phones, expect residents to email them photos of complaints and on the rare occasion a site visit is made, much needed repairs go unnoticed. Prior to Ian Gibbs managing the building, our previous managing agents were helpful, proactive and did an amazing job. The communal areas were spotless, repairs were done and rubbish wasn't left for weeks without being removed.
5/5
GoogleVery professional, efficient and in general- likeable and attentive. The team at Ian Gibbs massively stands apart for me in terms of service levels. Thanks Katie and Debbie! :)
Thank you Dean for taking the time to write a review. The lettings department are very happy to hear that they have delivered a 5* service. Take care from the Ian Gibbs team.
5/5
GoogleI rented from Ian Gibbs for more than 10 years. There was never any issues with communication, fixing broken stuff or anything else. Price for conditions I was leaving in was also fair. Every thing is also well explained and documented for your own piece of mind. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Hello Pawel, thank you for the google review it means a lot to the team.
1/5
TrustpilotRubbish Company
As a management Company they are useless they do nothing but like taking your money and do absolutel nothing Our Development is a disgrace and run down by Ian Gibbs.
5/5
GoogleI’ve worked with Ian Gibbs for several years now and have always found them friendly, professional and reliable. Can highly recommended!
5/5
GoogleJonathan was extremely helpful and responsive in dealing with our purchase. His years of experience is demonstrated in the way he handles communication and provides advice, very sensible and conveyed messages between us and the seller very clearly without any room for confusion. It was an absolute pleasure to liaise with Jonathan from Ian Gibbs.PositiveResponsiveness, Professionalism
Hello Tawhid, sorry for the late reply but thank you never the less. Glad to hear Jonathan was able to assist.
5/5
GoogleThank you Daniel and Jonathan! No question was too small and they always kept us informed. Professionalism was 10/10 and despite some hiccups in the selling process, they were always on hand to advise and help us navigate any challenges.
Dear Sophia, thanks so much for your kind review we are pleased Ian Gibbs were able to sell the property and wish you all the very best! Ian Gibbs Estate Agents.
5/5
GoogleReally attentive, helpful and professional customer service. A massive thank you to Alexis who always goes above and beyond when helping and responding to any query’s while being very friendly and positive. A great property management company would highly recommend!
Hello Kylie, thank you for the nice words it does mean a lot to know we are providing a good service. Ian Gibbs Estate Management.
5/5
GoogleTerrific service from Katie Darlington at Ian Gibbs. She fully understood my concerns and was able to professionally represent my position while also presenting to me my tenants issues too. Her diplomacy was exemplary.
Hello Luigi, thank you for taking the time to write a lovely review. I am glad to see we are able to provide you a 5* star service. Kind regards from the Ian Gibbs team.
5/5
GoogleExtremely professional place to deal hassle free. This was first time experience with them and i must say that besides being professional in their work, the team is very quick and responsive. Highly recommend. Special mention to Katie.
Thank you Tina for your lovely review. I am glad we were able to help you move. Chris Ian Gibbs Estate Agent.
5/5
GoogleI have been a resident of Pickard Close in Southgate for the past 17 years until I recently moved out of the Borough of Enfield. John Gibbs has been the managing agent for this Estate which I feel has been managed impeccably.They have always managed to set very reasonable service charges, carried a sinking fund to address ongoing developmental needs and communicated well with myself and others as voluntary Directors. The improvements have consisted of ANPR cameras to address security and the potential of fully enclosing the estate as a gated development. In more recent years Alexis Hooper has taken a proactive role , alongside John, in the continued management, and they have worked tirelessly with Good Will in their service delivery. I highly recommend them and all the staff administration at Ian Gibbs Estate Agents who have been courteous and efficient.
Hello Ross, thank you for your nice words. I am glad to hear we have been able to look after your needs. Ian Gibbs Estate Management.
5/5
GoogleI have used Ian Gibbs for the last 20 years to manage a block of flats (48) and can say that I am completely satisfied with them. I am a property developer so understand the complexities of managing properties and that is where issues can arise; lessees feel that they can click their fingers and the managing agent waves a magic wand and everything is resolved. When there are issues other than the usual cleaning & gardening I deal with my assigned property manager and discuss what is to be done and then IanGibbs work with me on arranging the solution.
Hello! Thank you for leaving a 5 star review, it does mean a lot to know we are providing a good service. Ian Gibbs Estate Management.
5/5
GoogleThank you Katie and the letting team for your professional, friendly and efficient service. So good to know that you’re at the end of the phone when we have any issues and always so helpful and polite.
Thank you Sharon for taking the time to write this review and for the 5 star rating. I know this means a lot to the team. Chris.
5/5
GoogleHaving just sold a property with Ian Gibbs I would highly recommend their sales team. Throughout the process Jonathan was professional, transparent, always helpful and with very good communication keeping me well informed. Excellent service. Thank you.
Many thanks for your kind comments and we wish you all the very best for the future! Ian Gibbs - Sales Team
5/5
GoogleAlways receive excellent service from the team at Ian Gibbs, very professional and reliable with great communication. I have dealt with Emma for years and she has always been a pleasure, extremely helpful and knowledgeable :)
Thank you Hayley, means a lot to receive a five star review! Ian Gibbs Estate Management.
5/5
GoogleWe were looking for property for months and we came across some shocking letting agencies and very rude letting agents. Ian Gibbs process was easy, and the service was professional from start to finish. The only moan would be the referencing system -we had to upload the same documents few times, however Katie (Assistant Letting Manager) was very professional and helpful and assisted us with anything we needed during the process. The inventory was very detailed, and the lady even showed us how to use the kitchen equipment. We highly recommend using their service.
Hello Daisy, Thank you so much for taking the time to write a google review. I am glad to hear we was able to be of assistance to you and that our standard was of the highest of standards throughout. Ian Gibbs Lettings team.
4/5
GoogleJust wanted to say a big thank you for you swift response and your great customer experience with our Low water pressure and heating issue we raised - Great Experience.
Hello Hassan, thank you kindly for your review. I am very pleased to see that we are able to assist. The Ian Gibbs team.
5/5
GoogleHighly impressed with Ian Gibbs Estate Management at Trinity Square. Tarlika consistently demonstrates exceptional responsiveness and clear communication. Shows that they really care about delivering for their residents.
Hello Samson, thank you so much for your kind review. I will let Tarlika know. Many thanks from the Ian Gibbs team!
5/5
GoogleGreat service from Ian Gibbs, they quickly sorted out the missing bin issue and kept me updated. Very professional and helpful! Thanks guys!
Hello Artem, Thank you so much for your 5* Google review. The team are very happy that they were able to assist you with your move.
5/5
GoogleI have been a tenant with Ian Gibbs for almost 11 years. The team are extremely friendly, helpful and attend to any queries very promptly. I happily recommend them and their services. Thank you!
Hello Michelle, thank you for writing this lovely Google Review and for being a great tenant for 11 years!
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