Trusted Agent profile · Enfield
★★★★★
797 reviews across 2 platforms
59, Southbury Road, Enfield, EN1 1PJ
Bairstow Eves's office in Enfield, at 59, is rated 3.2 out of 5 across 797 reviews on two platforms, including 198 Google reviews rated 4.6.
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
Googlethis is my 13th year with this team managing my property - absolutely admire the commitment and personal touch with how they deal with my requests, always on the other side of the phone when I need them the most. they managed a tenant for …
Many thanks for your fantastic 5* review and comments. Best wishes Lucy, Customer Relations.
5/5
GoogleThank you so much Reginald for all your help and hard work. You truely are amazing at what you do. You were so helpful during this whole process and really made it a stress-free experience. You were always very attentive and quick to respond, keeping us informed with the progress the whole way through. Nothing was ever too much trouble for you and for that we honestly can’t thank you enough! All the best, Meliz and Cem.
Thank you Meliz, Mark.
5/5
GoogleCouldn't be happier with the service we received! Genta was wonderful; friendly, professional and so helpful. We tried quite a few different agencies when looking for our rental and most left us disappointed by being unhelpful or making things complicated. Genta was the complete opposite! The whole process of renting with Bairstow Eves leaves others trailing far behind; so simple and straightforward - I highly recommend them and the lovely team in Enfield branch.
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
GoogleDuring the last few months I have been searching for my next home and have signed up with many estate agents. Shannon at Bairstow Eves has been the best by far. She has always kept me updated with properties coming onto the market, and …
Thank you so much for your positive feedback! We are delighted to hear that Shannon has been the best estate agent during your home search. We pride ourselves on providing excellent customer service, and we are glad that Shannon was able to … More
5/5
TrustpilotBairstow Eves, Sudbury
I cannot fault the service from BE, Sudbury.From the moment David came to value the property, my 80-year-old dad felt secure that his home of 50 years would be sold with care and integrity. David, Sophie, and Ross were exemplary in their conduct and ensured that the family was at the heart of the process.Despite a huge number of setbacks, the team never waivered and ensured that my dad's home was sold at its highest possible value. Pricing was realistic and the discussions were always open and honest. The team at Sudbury always kept us in the loop and I would not hesitate in using them again.Thank you for being the best team and ensuring my dad felt comfortable in selling his home.Craig
5/5
GoogleI was extremely lucky to be managed in the capable, friendly and efficient hands of Shahnaz & Ivan. Both were extremely proffessional, efficient - they really went above and beyond to support us and ensure the full process ran quickly and smoothly. The world needs more Shahnaz & Ivans around...
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleStaff at Bairstow eves have been so great, I’ve just bought my dream property from them, Elle has been a with knowledge of the property. While Derek and Nabeel have been amazing and helpful with the progression of the sale and completion. Im very happy with their services definitely recommend.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI would strongly discourage anyone from…
I would strongly discourage anyone from renting student property through Bairstow Eves based on our experience at 14 Devonshire Promenade this year. During the middle of winter, our house was left without heating for three weeks, which is completely unacceptable, especially in freezing conditions. We were initially told we would receive compensation for this, but that promise was later withdrawn without proper explanation.
5/5
TrustpilotExcellent Service from Rainham Team
We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process.
5/5
TrustpilotI highly recommend Bairstow Eves…
I highly recommend Bairstow Eves Sudbury, Ross, David and Sophie were great at every opportunity when buying our first property, bungalow.After being let down by another estate agents across the road, me and my partner were very nearly at the point of giving up looking for a family home, but David and co soon turned that around! Constant updates via email and phone calls made buying a property feel natural at every step possible! Thank you for all the help and guidance when required, you guys have been great 🤩
1/5
TrustpilotAVOID AVOID AVOID Jason Jessica and Freddie
AVOID AVOID AVOIDI recently had the displeasure of dealing with Bairstow Eves Letting Agents, and it was an experience that left me thoroughly disappointed and frustrated. From start to finish, their incompetence and lack of professionalism were evident, with countless issues that made the entire rental process extremely cumbersome.The most glaring flaw was Jason, Freddie and Jessica's abysmal communication skills. They were consistently unresponsive, failing to return calls, emails, and messages promptly. It often felt like we were chasing them for necessary information, updates, or even simple questions. This lack of communication created unnecessary stress and wasted valuable time.Unreasonable Charges: The letting agency imposed exorbitant fees and charges for their services, without any tangible value in return, leaving us feeling exploited and taken advantage of. The lack of transparency in their fee structure only added insult to injury.Overall, my experience with Bairstow Eves Letting Agents was nothing short of a nightmare. From their poor communication, and unreasonable charges, they consistently underperformed and failed to meet even the most basic standards expected from a letting agent.I strongly recommend steering clear of Bairstow Eves Letting Agents to avoid unnecessary stress, wasted time, and unfulfilled expectations. There are undoubtedly better options available in the market that prioritize professionalism, efficiency, and tenant satisfaction.
5/5
GoogleI highly recommend Bairstow Eves in Enfield. My house sale was handled by Farooq Hottack, he provided an outstanding service throughout. Farooq was determined to achieve a very good price in a difficult market. The marketing was excellent with many viewings and when there were problems progressing the sale Farooq was always prepared to go the extra mile. I must also mention his colleague Reg who was also first-rate.
Thank you for taking the time to leave us your recommendation and 5* review! Kind regards, Scott
5/5
TrustpilotProfessional and thorough experience
Professional and thorough experience. Our property was advertised with them and was let within a week. They completed an inventory for us and everything was checked and legally compliant. Highly recommended.
5/5
Trustpilotshe is an excellent estate agent
estate agent of the year Naomi Hughes bairstoweves tamworth. I've had a few problems. and Naomi. has sorted them out. she is very quick and polite and just gets things done thank you Naomi
5/5
GoogleSales Area Manager, Shobad Ahmed, has restored my trust in his business after a poor experience at the Enfield branch. Shobad’s exceptional support and swift response were exactly what I needed. Thank you, Shobad, for your outstanding service.
Thank you for sharing your positive experience, we are committed to providing exceptional customer service and are glad to hear that Shobad was able to restore your trust in our business. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotAbsolutely fantastic team at tamworth.
Absolutely fantastic team at tamworth.I've corresponded with dec and bethany throuout my time with them.What can I say:Poor bethany has been so helpful at every step of the way, I bombard her with questions and she always has the answer and patience with me ha ha 😂.Dec is cool and calm and explained the process in a way I could understand.👍Any time I've needed to speak to Beth she always contacts me back.Always on time for viewings with a friendly happy face.Definitely the place to sell your home, you get a bonus bestie with every sale. 😉.Xxxx
1/5
TrustpilotRomford Branch - (Mostly) lovely people, useless organisation
The positives - the majority of the staff are actually nice, apart from someone who claimed to be the manager. He complained about his own staff to me when someone had been off ill and dismissed any responsibility for fixing the poor service we received, asking for sympathy himself instead.The main issue is that when staff are off, nobody takes over their work. Nobody tells you they are off. So if the person responsible for your sale is off, nothing gets done. It takes lots of chasing to get a call back, so you are left with no progress being made for long periods of time.There were some issues with our sale because of difficulties that the buyer had with the mortgage provider. The buyer used a mortgage broker with Bairstow Eves, so I thought this would have been easy to fix, but it didn't help smooth the process at all, and each phone call ended up being a long chain of relayed messages with little to gain, and things only progressed once I asked the estate agent for the contact details of the mortgage broker, spoke to the mortgage broker, then found the details of the valuer from the mortgage lender and spoke to him directly. This feels like the sort of thing I was paying Bairstow Eves £3600 to do for me.This wasn't an isolated incident, and the same issue was repeated with dealing with issues with the EWS1 form, where after waiting for weeks with no movement I suggested calling the company who was responsible for the certificate, upon which the issue was resolved promptly. Again, this felt like the work I was paying someone else to do for me.Overall, I put in far too much work to justify a £3600 fee. Coupled with the rude emails I received from Countrywide chasing an AML fee that hadn't been paid because initially they had failed to invoice my solicitors, so my solicitors only knew the commission due through me, I would run like hell away from any Countrywide Estage Agents if I ever needed to sell a property again.(Mostly) lovely people, useless organisation.
5/5
TrustpilotExemplary team at Bairstoweves
The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.
5/5
GoogleThe team here acted as letting agents for me on my house. They were fast, efficient and very effective. Communications were good and reassuring. Ivan, Sarshar and Shanaz were all very professional and also polite and friendly. I particularly appreciated the quick WhatsApp responses from Shanaz!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe staff at Bairstow eves Enfield its amazing!Shahnaz is a great professional,definitely knows how to make you feel at home even though you are not renting yet. They proceeded our request very quickly, in less than a week we were approved and we already moved in.
Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
1/5
TrustpilotI sold a house, overcharged for fees, headache
L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty don’t touch them. They have very good lawyers as well that will play the game. Avoid this headache.
5/5
Googlereally nice home and really great staff good customer service david and karmen was a great help and helped me move into a property of my dreams just before xmas
Thank you for the kind words! We are so happy to have been a part of helping you find your dream property just in time for the holidays. Our team works hard to provide exceptional customer service, and David and Karmen are true assets to our company. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI just wanted to leave this review to praise Shanon. She is a lovely bubbly professional person who is understanding, patient and always greets you with a smile. She is hardworking and always puts the customer first. She engages with prospective buyers with knowledge about the property and with helpful suggestions for those who lack vision. You can clearly sense her passion for her job and she will always do her best to accommodate the customers' needs and makes them feel at ease.
5/5
GoogleShahnaz is soooo good, lovely and friendly person. Helped a lot in the whole process. Would like to send my regards to her. I wish her to continued success. Also all are same for Jodie as well. With my best regards to both of them
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's Enfield office has 797 reviews across two platforms: 198 on Google, 599 on Trustpilot (across the whole business).
Bairstow Eves Enfield is rated 3.2 out of 5 across all 797 reviews, and 4.6 out of 5 on Google from 198 reviews.
Bairstow Eves Enfield, 59, Southbury Road, Enfield, EN1 1PJ.
