Tucker Gardner Ely reviews

★★★★★ 1/5

Google

AVOID using Tucker Gardner when renting! Extremely poor property management, communication and customer service at Tucker Gardner Ely/Cambridge, if there was a 0 star rating, I would definitely choose that. We rented with them in Ely for 6 years and had many many issues with the agency both in Ely and in Cambridge (as our Property Manager was based in Cambridge). When something breaks, they will first try to make you pay for it (issues that are their/landlords` responsibility to fix) or they just simply ignore the issues you raise. When we handed in our notice in line with our contract, they wanted to overcharge us for an extra month`s rent and then ignored our daily emails requesting evidence to support their request. Finally, they sent us a document they claimed was `evidence` but it was full of factual mistakes and wasn`t even signed by us. Also tried to overcharge us in relation to some end of tenancy cleaning bills. Luckily we queried these and suddenly we saved over £100! Moving out and getting our deposit back was an extremely stressful experience as we had to constantly argue with Tucker Gardner who kept making mistakes and making up stories which changed every time we queried something. This is the worst agency we have ever come across and cannot believe that this is an acceptable standard in 2018! Advice for tenants: Check your contract when you move in and out carefully (+take pictures of EVERYTHING) and make sure to ask for official quotes of any cleaning bills relating to your end of tenancy bill, don`t accept a vague figure in an email.

Burszki · 23 June 2019

★★★★★ 5/5

Google

Tom Redcar helped my partner and I get our first mortgage. Very professional and friendly with any questions or query’s answered. Very responsive with emails and phone calls. As first time buyers we a bit sceptical on where to go and who to trust but Tom was brilliant at explaining all the information needed to make our first purchase. Highly recommend for mortgage advise and recommendations.PositiveProfessionalism

Ryan · 22 June 2022

★★★★★ 1/5

Google

Avoid like the plague. There’s 1 person working at the lettings department. They never answer the phone or get back to you even when they say they will. Don’t waste your time!

James · 16 March 2026

★★★★★ 5/5

Google

I recently sold and sorted my mortgage through Tucker Gardner Ely. Graham, Tom and the team have been amazing throughout. Considering I've never sold a property before and had no idea what I was doing. The team at Tucker Gardner Ely always made me feel like they were in complete control of the whole process. I would certainly recommend Tucker Gardner Ely.PositiveResponsiveness, Professionalism

Catherine · 26 August 2022

★★★★★ 5/5

Google

Harriet was excellent. Made the whole process a lot less stressful than I thought it would be!

James · 14 April 2025

★★★★★ 5/5

Google

As first time renters we were a little nervous about the whole process but Harriet made it super easy. She answered all of our questions and helped to make sure our move went as smoothly as possible.

Lydia · 31 May 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Tucker Gardner, and I must say their service exceeded my expectations. Elliot, Harriet and Fenella, from the Ely office went above and beyond to assist me throughout the entire process. From the initial search to finding us a top-notch tenant, the paperwork, their professionalism, prompt communication, and attention to detail were outstanding. They truly care about their clients and strive to make the renting experience smooth and stress-free (for all parties). If you’re looking for a reliable letting agent, I highly recommend Tucker Gardner. Thank you all, for your exceptional efforts!

Jude · 28 July 2024

★★★★★ 5/5

Google

Owen was brilliant when recently he came to value our property. Polite, enthusiatic professional and honest. I felt he was incredibly genuine compared to the others who turned up in their fancy suits slagging off the competition. We will certainly go back to Tucker Gardner if/when we decide to sell.

Helen · 22 June 2023

★★★★★ 5/5

Google

Would like to mention how helpful Tikal was when we visited the office on Monday last. Her can-do attitude was impressive and her enthusiasm for the properties was quite delightful, certainly lifting weary house hunters

Lord · 22 May 2024

★★★★★ 5/5

Google

Harriet was excellent and helped me find my home so fast!! She was extremely polite, helpful and knowledgeable and made my move so much easier.

Allie · 22 October 2024

★★★★★ 1/5

Trustpilot

Please, do not rent from them

We moved out of a rented property on 13th June and still have not received any of our deposit back. I admit there is some work to be done in the Garden which I am more than happy to pay for but after many phone calls and Emails (Most Emails are just ignored), I eventually got a response on 21st August wanting to deduct over £900. I immediately asked for an itemized list as this seems far too high as the property was generally left in a better state than when we rented it and once again my request is being ignored. I can only assume they want to wait until the 13th August to reply so I can then not log a dispute as 3 months have passed. During our tenancy things were also not great. We had very few property inspections and when issues were raised they very rarely were resolved. This was despite some hefty rental increases over the years. Please, if you are considering renting a property, look elsewhere.

Mark · 27 August 2025

★★★★★ 5/5

Google

Harriet did an exceptional job with our application for the house we eventually rented. She promptly responded to all our inquiries and diligently handled every aspect of the process. We had complete peace of mind, as everything unfolded smoothly and effortlessly. We are truly grateful to Harriet for her invaluable assistance in helping us find our new home.

Rita · 16 April 2025

★★★★★ 5/5

Google

Harriet was very helpful and made beginning my tenancy easy

Robert · 16 April 2025

★★★★★ 5/5

Google

Harriet was super helpful and made our move smooth

Abigail · 16 April 2025

★★★★★ 5/5

Google

Tucker Gardner provided a seamless service, the whole process was incredibly smooth and we couldn't be more thankful. In particular Harriet was highly professional and a pleasure to work with. We would recommend!

Josh · 22 February 2024

★★★★★ 5/5

Google

It has been a pleasure to deal with Harriet. I was genuinely surprised by the level of customer service we were provided as it made us feel important in the eyes of the agent. Viewing and application to the property was smooth and they answered all our questions when asked. We were in a hurry to get a new place due to certain circumstances and the cleaner had not visited our new place yet but we were more than happy to clean the property ourselves even thought we were offered that a cleaner will come if we wanted so. Couple days later we did ask if it would still be possible to arrange a cleaning for certain things and this was no problem. I would highly recommend this agency branch all due to my personal experience with them so far even thought it has not been long.

Janne · 22 February 2024

★★★★★ 5/5

Google

Tamsin from Tucker Gardner represented the seller in our purchase of a lovely new home in Ely. She was persistent, professional and good humoured in helping a complex and delayed transaction to go through. If we need to sell this house, and I really hope we don't, I'll happily call on Tucker Gardner to handle that sale. Thanks Tamsin and the Tucker Gardner Ely Team!

Richard · 23 June 2019

★★★★★ 5/5

Google

We had a slightly bouncy trip on our way to buying second home/investment property. The team at Tucker Gardner, Ely, especially Tom and Owen worked hard to get the obstacles removed, showed great deal of understanding and flexibility and managed to secure for us the purchase and financing.PositiveResponsiveness, Quality, Professionalism, Value

Filip · 22 June 2022

★★★★★ 5/5

Google

Big shout out to James and Elliot for helping me with the application process for my house. I really appreciate the support and understanding of my personal circumstances. Very grateful Denisa, Lilli and Jimmy the dog. 😊 …

Deni · 26 August 2023

★★★★★ 5/5

Google

Elliot was really helpful and made our moving process super smooth. Would absolutely recommend, a very welcome and pleasant experience after we'd had so many difficult ones with other agents in the past.

Alice · 24 November 2023

★★★★★ 4/5

Google

The Lettings team at TG were very helpful, especially James, for keeping me informed throughout the letting process. They were aware that I needed to move quickly and did a lot to help make that happen. Thank you.

James · 22 June 2023

★★★★★ 1/5

Google

I deleted my previous negative review thinking I was being too hasty. But here I am again. Very appalled with how long it's taken to get my deposit back, nearly two months. I've had so many excuses I'm so fed up now. New staff, blaming my landlord, etc. Unacceptable.

Jessica · 16 April 2025

★★★★★ 5/5

Trustpilot

First time property let

Looking for a property for my two kids and I was a very exciting but also a a nervous experience. However, Deborah Hunt made it so easy. She was so helpful and guided us through the process. She understood that I didn’t understand everything and explained in a professional and friendly manner. I recommend her to anyone who is knew in the property market as she genuinely cares and wants to help. I felt that I could ring her whenever I needed and she would respond. She never made me feel uncomfortable to ask questions which I think is such an important quality as it highlights her higher level of understanding that agents are their to advise and guide, from which we take their lead. All I can say is thank you and I will be recommending Deborah to everyone who is looking.

Miss · 18 May 2022

★★★★★ 5/5

Google

I have recently just moved into a new rental property with Tucker Gardner and the whole process was smooth from start to finish. Fenella suggested a house to me and was able to book me a viewing immediately and I was moved in a week later. She was so lovely and organised throughout the whole process and I’m so so grateful for all of her and her colleagues help!

Ruby · 31 May 2024