Tucker Gardner Ely reviews

★★★★★ 5/5

Google

Harriet at Tucker Gardner Letting Agency was fantastic to work with! The whole process was smooth and stress-free, and she made sure everything was completed on time. Highly recommend her for anyone looking for a reliable and efficient service!

Anna · 10 August 2025

★★★★★ 5/5

Google

This has been my most pleasant renting experience in the UK. Elliot and Harriet were very helpful and patient in answering all my questions. I would definitely recommend them to my friends.

Jenny · 16 October 2025

★★★★★ 5/5

Google

The Ely Tucker Gardner Team (Owen & Lauren) have been brilliant with my house sale. I had 3 estate agents provide valuations, and chose Tucker Gardner because Owen was so down to earth and not ‘pushy’ at all like some of the other estate agents. I was a bit nervous selling my first house, but he was very knowledgeable and completely put me at ease. I had regular updates from the team throughout the process, and they were great at chasing/moving the sale along. Would definitely use again. Thank you Tucker Gardner!

Emma · 22 June 2023

★★★★★ 5/5

Google

We recently used Tucker Gardner to rent our new home. Harriet was very responsive and helpful answering all our questions.

Tayla · 16 December 2025

★★★★★ 1/5

Trustpilot

Delayed Deposit Return and Poor Communication

We vacated our rental property on 16th April and the landlord confirmed on 5th May that the property had been left clean and in good order, with no deductions proposed from the deposit. Our deposit repayment request and bank details were provided on 8th May. We were advised the payment would take “around a week”. Despite multiple follow-ups by email and telephone, we still do not have the deposit funds, a payment date, or any meaningful update. We have since been informed there is a backlog within the deposits team due to staff absence, however communication and ownership of the issue have been extremely poor throughout. Very disappointing experience handling what should have been a straightforward deposit return process.

Ben · 19 May 2026

★★★★★ 1/5

Trustpilot

Please don’t use this agency very poor…

Please don’t use this agency very poor services let by trainee staff and charged as the most expensive letting agency in the city. After years of using this agency, we realised that access to our property had changed and we were not informed, they failed to provide us with simple time lines to organise works in the property, previous reviews of the property were suboptimal for saying the least, difficult to contact and will rarely, if ever, repliedto emails, and ended up lying to us. And all that despite us providing them an income for years. Honestly, take your business away from them.

Mary · 2 May 2026

★★★★★ 5/5

Google

We just rented out our property with Tucker Gardner. The whole experience was a joy. Harriet and Elliot were professional, communicative, knowledgeable and made the whole process easy and stress free. Harriet was in contact with me …

Lucie · 16 April 2025

★★★★★ 5/5

Google

Harriet has been helpful and efficient the whole process from viewing to moving in, and very personable. Made it all very easy to get sorted.

Rachel · 2 September 2025

★★★★★ 1/5

Google

This estate agent show me a house. We like that house so much,we offer the price. And they accept the offer.what happen they did say go to their mortgage advisor, the advisor take long time ,but we have our mortgage advisor and mortgage of principal we got. meanwhile they sold the house to other people, then why they accept the offer , they did lied to us.they waste our time and we lost two houses of the market because of them. Everyone please be careful of this estate agent . Because they are liar.

Sabina · 16 June 2025

★★★★★ 5/5

Google

I recently rented a property through tucker Gardner and my experience was fantastic. Elliot, Sienna and Harriet was incredibly helpful and made the whole process smooth and stress-free. They were very informative about tenant insurance, …

Tyler · 16 April 2025

★★★★★ 5/5

Google

Great estate agents to rent through. Harriet made a huge effort to support us through each stage of the renting process and turned everything around very quickly with great communication and customer service throughout. Highly recommend!

Emily · 16 April 2025

★★★★★ 5/5

Google

I worked recently with H. from the Ely branch of TG to move into a new house. The process - from the first viewing to the final signing - was easy and straight forward. I was super busy throughout the entire business, but she was patient and kindly answered all my questions and provided clarification numerous times. Overall, we are very happy with the service we received.

Josh · 16 October 2025

★★★★★ 1/5

Trustpilot

We are landlords for 25 year with…

We are landlords for 25 year with Tucker branch in Shelford, Cambridge. In the last 5 years the communication has been truly terrible. We have had so many new people to deal with, sometimes not even knowing who to contact. They pride themselves on being local but having received phone calls from Cardiff numbers I am not sure they are. I would not use this company for any of our other properties and would not recommend them

Jennifer · 21 April 2026

★★★★★ 2/5

Trustpilot

Need a big improve - Tucker Gardener, Ely

This review is based on my recent renting experience with Tucker Gardener in Ely, Cambridgeshire and its headquarter, Countrywide Ltd. The quality of the house was not reflected by the monthly rental I paid, That's not the worst thing. At the end of the contract, the staff of Countrywide told me there was an outstanding amount of rental payment which was absolutely untrue. I had cleared all rental when I left the house on the last day. They made their own excuse for delaying the return of my deposit. I felt stressful. Complaints to CW was useless. They didn't take immediate action nor treated fairly. After a length of time, I finally got a portion of my deposit. The remaining portion was being hold for a further judgement by the mediator. I have waited for almost three months to get the remaining deposit back after a deduction.

Jap · 12 March 2026

★★★★★ 5/5

Google

We had a great experience finding a rental property with Tucker Gardner. Harriet was a great representative and helped us through the process every step of the way. I would certainly recommend.

Michael · 16 April 2025

★★★★★ 5/5

Google

First time renting with Tucker Gardner Ely and my husband and I were very pleased. Excellent service provided throughout the application process and our sales agent Holly was very efficient and great to work with. The other agents in the office were always happy to assist when Holly was unavailable as well. It's been a pleasure renting from Tucker Gardner so far and would definitely recommend.

Rafina · 22 June 2023

★★★★★ 5/5

Google

I became a tenant of one of their managed properties 2 months ago. They were very prompt in my request for a viewing, and were very friendly and professional throughout. Since I became a tenant nothing has been too small for them to help with. I was really surprised with the low reviews, they've been nothing short of excellent to me, especially Elliot at the Ely office. I can't speak as a landlord, but as a tenant they've been great and I have nothing but good words to say about them.PositiveResponsiveness, Quality, Professionalism

Chris · 22 June 2021

★★★★★ 5/5

Google

Holly and the entire team at Tucker Gardner Ely have been so helpful, friendly and amazing with all aspects of my property search and move in process. Holly has been genuinely great to deal with, she’s thoughtful and follows up regularly throughout the tenancy application. After I moved in a week ago, she’s checked in to see if I’m settling in ok and if there’s any issues. Really can’t recommend enough, a lot of other estate agents I used whilst on my property hunt were no way up to this standard of service and overall customer care

Sarah · 22 June 2021

★★★★★ 5/5

Google

I recently got a let property through Tucker Gardner with my agent being Harriet. The team’s been amazing in getting back to us and finding a property with the needs we’ve been looking for. Highly recommend them because they don’t push their buyers or tenants to sign any agreement if they’re not fully satisfied.

Esbeidy · 16 November 2025

★★★★★ 1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the level of service I received regarding my home valuation appointment scheduled for 1:30 pm today. This appointment was booked two weeks in advance, and despite receiving three reminders today, no one attended. I was not contacted beforehand to inform me of any issue. I took a day off work specifically for this appointment, which was completely wasted. When I contacted your office, staff were unable to tell me where the agent was. I was later informed that the person due to attend was in a management meeting. This information should have been communicated to me in advance. Failing to notify a client of a cancellation is unacceptable and highly unprofessional. This experience shows a serious lack of organisation, communication, and respect for clients’ time. It has left me with no confidence in your reliability or suitability to handle my business. I expect a formal apology and an explanation of how this will be addressed.

Anil · 18 December 2025

★★★★★ 1/5

Google

Rented a property for about 18 months. Absolute shambles of an organisation. On 3 occasions that actually thought we had moved out. Communication between us and them was a mess. We had in those 18 months probably 3 reps who were ment to manage our property, none of whom spoke to each other. Typical estate agents who treat "renters" like the lower end of the scale of importance. There was an issue with our boiler at one stage, not sure exactly what it was but it messed up our gas meter reading and then we had to pay a large bill with British Gas because of it. TG refused to offer any assistance. When we came to buying a house we specially avoided any house being sold via TG.NegativeResponsiveness, Quality, Professionalism, Value

Matt · 26 August 2020

★★★★★ 1/5

Google

1 star is too generous. Unfortunately we rented a property through Tucker Gardener. There were a whole host of issues which the agent exacerbated by basically being rubbish or lying, some were probably due to the landlord. The initial property review wasn't complete and the issue missed was later used against us when we moved out claiming for cleaning fees for things that weren't our fault. During the tenancy we had problems with the shower leaking and it took them over 4 weeks to resolve and required 3 days of work missed to accommodate the plumbers. Other issues such as horrendous smells from the drains were just ignored. On leaving the property, it took over 4 full months to get the deposit we were owed back, which included going through the independent arbitrator (who found in our favour), during this period Tucker Gardner consistently didn't respond to messages or basically lied to us, including withholding the whole deposit even through only just over £200 was disputed. Thankfully we were in a position to not be bullied by the underlying the threat that they would with hold the full amount until a small portion was resolved (which is against legislation/guidance). Delighted to never have to deal with them again and it would do everyone good if they failed as a business. @ scott - saw your reply, what's the point? All your positive reviews are from landlords and new tenants, ALL of your negative reviews are from tenants who have left and experience and all cover how awful your company is, clearly this is systematically how you treat tenants when they leave properties you rent to them, there is no attempt to improve this or appetite to change so providing more feedback is a waste of everyones time.

Stephen · 22 June 2020

★★★★★ 5/5

Google

I have just moved into my dream little house by myself and Harriet was the star that helped me finding it! She was absolutely amazing along the whole process of getting me set up and her replies were always quick. I felt completely supported!

Eleonora · 22 May 2024

★★★★★ 5/5

Google

Thank you for all your help, especially Harriet. You made it a smooth and easy experience. The letting team were extremely helpful.

Gemma · 16 April 2025