Tucker Gardner Ely reviews

★★★★★ 5/5

Google

I have recently just moved into a new rental property with Tucker Gardner and the whole process was smooth from start to finish. Fenella suggested a house to me and was able to book me a viewing immediately and I was moved in a week later. She was so lovely and organised throughout the whole process and I’m so so grateful for all of her and her colleagues help!

Ruby · 31 May 2024

★★★★★ 1/5

Trustpilot

STAY AWAY, false advertising and lack of professionalism

STAY AWAY! Scammers, disorganized, unprofessional and looks like they have no understanding how any part of the letting process works! Harris is the most deceitful and unprofessional agent I've ever worked with, despite his calm and reassuring tone, so if you end up with him, stay clear! They advertised property with extra features (carpets throughout) to be installed after renovation. The agency also confirmed in writing before moving that the carpet fitting has been completed. At moving day there was not a single carpet at the property, when confronted the agent he left and changed the ad on Tucker Gardner's website and remove the "carpets throughout" feature. Luckily I kept a copy of the original ad, so I raised an official complaint with Countrywide. Then they completely removed the ad from their website to disappear the evidence. Luckily I also kept a copy of the modified ad as well! This is now escalated to the UK Trading Standards and the Property Obudsman as this is now playing along the lines of organized criminal activity. The agent trying to cover his bottoms, he was asking if it was a "black lady or a white lady" telling me about the carpets, which was entirely his written confirmation and communication! Harris was also blaming the Sales department for the bad reviews I read on Google, if that does not show the type of professional he is, I don't know what does. The property did not have any smoke or carbon monoxide detectors installed, the agency left a collection on much kitchen counter and "promised" for a contractor to get them installed tomorrow. 3 weeks in, the property does not have any detectors of the kind. The local council has been informed accordingly, in case we die from CO poisoning or a fire. The agency is not responding to any calls, any emails, I have wasted hundreds of pounds during business hours trying to chase them up in every step of the letting process. It felt like I was explaining to them what the next step is, how or when the contracts need to be signed! If you want to maintain your sanity, save time and money, stay away from this agency, and contact any other agency in Camvridge. Any other agencies I spoke with where highly professionals, organized and where chasing me in every step of the process rather than the other way around.

Harry · 31 March 2022

★★★★★ 4/5

Google

I was helped by Holly to get a lovely place in Cottenham that I now call home. She is really a lovely lady and very professional. To the Ely team especially Richard thank you, for always forwarding my messages to Holly. Be blessed

Taremeredzwa · 22 June 2022

★★★★★ 5/5

Google

I am glad to came across this agency, as they have shown genuine interest in helping me to find a place to rent. The market is very demanding, so letting agents are quite strict with you. James - the letting agent in Tucker Gardner, was very helpful, and resourceful. He didn't give up, and eventually we were able to secure me a home. I am happy to recommend to rent or buy with the help of the team of TG. 🙏🤍

Maria · 22 June 2023

★★★★★ 5/5

Google

Great experience selling my property with Tucker Gardner. Great communication and service. Special mention to Caitlin who kept me up to date and Many thanks to the whole team.

Leon · 27 July 2023

★★★★★ 2/5

Google

Sadly after some initial very good interaction with Lauren our whole house sale purchase via TG has been extremely painful. The property was never ready to go on the market, something that they were aware of prior to doing so would question why they agreed to market it in the first place. Eventually TG totally gave up on any involvement on the sale, stopped answering calls (or avoided them altogether), acknowledging emails etc. which is extremely unprofessional.

Jo · 22 June 2023

★★★★★ 1/5

Google

Would not recommend at all from the perspective of a former tenant. They have not facilitated the return of my rental deposit or rental overpayment in an acceptable timeframe at all. Looking at other reviews, it appears my experience is not unique.

Alex · 8 April 2025

★★★★★ 5/5

Google

Tucker Gardner has been my agent since 2018 and they also helped me find the new place I am in. Thanks to Holly and Elliot who have been polite and supportive all the way.PositiveResponsiveness, Quality, Professionalism, Value

Rumbidzai · 26 August 2022

★★★★★ 5/5

Google

I recently had a fantastic experience with Tucker and Gardner in Ely, especially with their lettings team. The staff were incredibly knowledgeable and friendly, showing great interest in helping me find the perfect place. They took the time …

Denise · 16 April 2025

★★★★★ 5/5

Google

I got a perfect flat with in a short period of time. Thank you Tucker Gardner for this excellent service. Special thanks for Harriet from bottom of our heart for helping us with this journey and responding back so quickly with all our queries. We would highly recommend this team for those who are looking for properties.

Athira · 26 July 2024

★★★★★ 5/5

Google

Our experience with Tucker Gardner especially James has been brilliant. He helped us throughout the renting process and has done an amazing job. Very quick and smooth.

Pooja · 22 June 2023

★★★★★ 5/5

Google

Elliot, Harriet and Sienna helped me every step of the way, would highly recommend.

Courtney · 16 December 2025

★★★★★ 1/5

Trustpilot

Total shambles

Total shambles. Told the agent the date we were moving out and had the house cleaned including carpets and windows. It all looked pristine when we left. However agent decided to leave it 3 weeks before going to do move out checks. Needless to say alittle dust had settled. And windows not pristine clean . Result is massive part of deposit kept. No recourse either as told to accept it as if you dont you could end up losing all deposit. I definately will not be using or recommending them again.

Clare · 7 November 2019

★★★★★ 5/5

Google

Really happy with the service from the Lettings team, would recommend xxx

Evie · 16 December 2025

★★★★★ 5/5

Google

Sienna really helped me and was so lovely i rang everyday and she was so patient with me.she worked hard to get me my property

Carly · 10 August 2025

★★★★★ 5/5

Google

I was a tenant with Tucker Gardner (Ely office) for 3+years. Never had any issues at all, any communications were clear and timely. I would be very comfortable renting with them again in the future.

Max · 16 April 2025

★★★★★ 5/5

Google

Friendly and helpful, we've moved into a property this month (Feb 2021) and have had no issues so far, all queries have been quickly dealt with and we really like the property. Many thanks to Holly and the teamPositiveResponsiveness, Professionalism

Lisa · 22 June 2021

★★★★★ 5/5

Google

We recently sold/purchased using Tucker Gardner. The level of service we received was incredible. Graham, Owen and Lauren, all went above and beyond to help us and answer any questions we had (and we had a few). We were constantly updated with progress on both the sale and purchase and the whole process could not have been smoother because of them. You could tell they worked as a team and all happy to help each other out. I could rely on any one of them. A huge thank you and for sure will recommend them to anyone looking to move and will be using them again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Ed · 26 August 2022

★★★★★ 5/5

Google

One word for this team, "Outstanding" Owen the Branch Manager leads by example, professional, honest, responsive, and just as important, customer focused, and when he says he's going to do something he does it, as does his team. I have used 4 different Estate Agents in Ely in 20yrs, and TG are by far the best. They gave us a valuation that reflected the market and demand, and didn't undervalue it to get a quick sale. Excellent customer service and you feel they are really rooting for you and doing everything they can to make the process as stress free as possible. If you're wavering on who to use, contact Owen, he won't let you down.PositiveResponsiveness, Quality, Professionalism, Value

Stuart · 22 June 2022

★★★★★ 1/5

Google

Very poor communication skills... 200 mile, 4 hour round trip for a viewing and the agent neglected to state on the property details that the landlord would not consider pets... I had even spoken to the agent a few days before and stated we had a pet, agent said they would get back to us to see if the landlord would reconsider, we have not heard from them.

Aldous · 22 June 2023

★★★★★ 5/5

Google

I very rarely leave reviews however this is one business that is most deserving of one ! Customer service team go above and beyond and their attention to detail is …

Hollie · 16 April 2025

★★★★★ 5/5

Google

We have just moved into our new home thanks to Tucker Gardener! The sales team provided an excellent service and kept us in the loop at every stage. We are very grateful to Tamsin and her team for their hard work and support!

TOPCAT · 23 June 2019

★★★★★ 5/5

Google

Absolutely amazing team , Harriet did a fantastic job finding our home and always there to help ! Very happy 😊 …

Natalie · 26 July 2025

★★★★★ 4/5

Google

Good experience throughout from the Sales Team. Great communication and Caitlin was a pleasure to speak to.

Sharon · 26 August 2023