Tucker Gardner Ely reviews

★★★★★ 5/5

Google

I just wanted to leave a review for Lana at Tucker Gardner. She made a big impression on me. It's such a stressful process trying to find a property and Lana made the viewing so much less stressful. I noticed how caring and considerate she was towards the owners of the property, and she sold the property in the best possible light. If I was selling I would feel very reassured to know that someone was selling my property who I can trust and who is doing such a great job of it. And she was very kind to me too, taking time to tell me about the area and even show me some lovely things in Ely. She's a delight and I just wanted to thank her for giving me a lovely time in the midst of an otherwise stressful time property searching. Thank you Lana 😊

Victoria · 19 March 2026

★★★★★ 1/5

Google

We wish we had never rented through Tucker Gardner. Please don't make our mistake. You will be dealing with Countrywide Lettings. In several years as tenants, we experienced consistent dishonesty, obfuscation, and a complete lack of accountability. Basic questions, such as where our allocated car bay actually is, went unanswered for years. Agents were extremely hostile, and attempted to charge us for standard wear and tear, including a worn toilet seat, only backing down when we escalated to the Housing Ombudsman. At that point, the agent vanished from the business. When we tried to move from a fixed to a rolling contract, the renewals agent told us flatly it wasn't possible. We went around him directly to the landlord. It was possible immediately. Portfolio managers rotate every few months. We had at least four. The agents we encountered were routinely rude and appeared to operate in their own interest rather than ours or the landlord's. When one became downright abusive, sending emails in red text accusing us of multiple, contradicting reasons why standard wear and tear was our fault, Countrywide repeatedly refused to assign us a new agent, leaving us stuck with someone we felt uncomfortable and unsafe with. However pleasant the local Tucker Gardner agents may seem, remember that you will ultimately be dealing with Countrywide Lettings. We used Countrywide as mortgage brokers and were treated well. As tenants, the experience was the opposite. We can only conclude that they treat people according to the power they hold in the relationship. Tenants, who have little, are treated accordingly. Please learn from our experience and go elsewhere.

Ismael · 16 March 2026

★★★★★ 5/5

Google

My wife and I recently reached out to Tucker Gardner to rent a 2 bedroom property in Ely and our experience with them was exceptional. Our lettings negotiator was Harriet Scrivener and she made the whole process extremely smooth and easy. We were in constant communication with her and she was extremely prompt in keeping us informed and answering all our queries in a highly efficient and professional manner. My wife had been looking to rent an apartment in this building for quite some time now and Harriet made it possible and that too so seamlessly. I would highly recommend Tucket Gardner and especially Harriet to anyone interested in lettings and sales.

Muhammad · 16 January 2026

★★★★★ 5/5

Google

I recently used Tucker Gardner for a letting, and my experience was excellent. Harriet Scrivener, who handled the process, was professional, responsive, and very supportive throughout. She kept me informed at every stage, answered all my questions promptly, and made the whole move-in process smooth and stress-free. The communication was clear, the paperwork was handled efficiently, and everything went as planned. I really appreciate Harriet’s friendly and approachable manner, it made the experience feel personal and easy. Thank you to Harriet and the Tucker Gardner team for providing such a positive service. I’d happily recommend them to anyone looking to rent or let a property.

Prajitha · 16 October 2025

★★★★★ 5/5

Google

We just bought our first home from Tucker Gardner (TG) Ely branch where we had a very positive experience with the team although we mostly interacted with Schalk Meyer who provided a really personal, friendly service and was always prompt when responding to emails and calls. When Schalk was away, the whole ELy's team (Stephen, Ben, Matthew, etc.) provided the same dedication to assist us at the best. All of this culminated in a seamless house purchase that went through within 3 months which is quick compared to what we have heard. Genuinely recommend TG as our experience with them was much different and miles better than previous houses that fell through with another agencies. Thank you

Tom · 19 August 2025

★★★★★ 5/5

Google

We recently sold and purchased a property though Tucker Gardner, we had been looking for are next property for close to two years and had nearly given up hope. However when reaching out to Tucker Gardner Steven valued our property and then found us a property in a location we had always dreamed of living. Schalk was then able to secure multiple offers on our property and got us over the asking price. We hear from friends how the process between putting in an offer and completing can often be stressful but we had the complete opposite with Schalk. Would be recommended Tucker Gardner? We most certainly would! Thankyou for getting us our forever home!

Kimberley · 5 August 2025

★★★★★ 5/5

Google

We recently viewed a property with a lovely girl from Tucker Gardner named Sienna, and she was absolutely fantastic. It was my mum’s first time going through the process of renting a home, and Sienna was incredibly helpful in explaining everything clearly and making sure we felt comfortable and informed throughout. Even though we didn’t end up going for the property as the property was a bit small for what my mum wanted, the experience we had with Tucker Gardner was so smooth and professional that I felt they truly deserved a positive review. I never write reviews however this was the best agent we had viewed with in the Ely area. Would definitely recommend them based on our experience!

Megan · 16 July 2025

★★★★★ 5/5

Google

The customer service provided by Tucker Gardner has been exellent from start to finish! Moving can be quite stressful, but the team at Tucker Gardner handled all very professionally throughout. Especially Harriet was brilliant. She arranged all very swiftly, in a very competent & friendly manner. I was blown away by the exellent and professional service she provided. All documents were sorted & received by me super fast. Harriet always kept me informed throughout the process. Providing answers to any of my additional queries straigh away. Thank you very much! Yours, Judith

Judith · 16 July 2025

★★★★★ 1/5

Google

AVOID! As a previous tenant with Tucker Gardner, the service we recieved over the 5 years was simply dreadful. Actually, embarrassing from them. If your property manager is Sue Hamilton, run away. She isn't cut out for her role, seems harsh but she was never able to sort out any of the issues we had. We were without heating or hot water for a month in winter during a cold snap after the boiler broke, mold was simply painted over and left to grow back and numerous issues that just get swept under the rug. When my wife spoke with her about these things, Sue seems to think that she was just calling up for a chat and is giggling away whilst we are desperate to sort it and when my wife told her straight that these need to be sorted, Sue contacted me via her personal number to ask me to not let my wife speak with her. We are still in the process of trying to sort our deposit out after moving out 2 months ago and we still haven't received the check-out report. Sarah Phipps has been actively avoiding us and is uncontactable. As a new tenant, they may provide great service and I think that's why some of the reviews are looking good but once you come across an issue or are leaving the property, you will likely agree with my review. I wasn't intending to leave a review but after 2 months with no update about the check-out report or deposit, I am just trying to find some sort of resolution. If anyone has any questions about our experience, just let me know.

Crooked · 16 June 2025

★★★★★ 1/5

Google

Rude! And cannot organise themselves let alone update records! I booked a valuation which was then rearranged as they double booked! Fine it happens but you’ve lost the potential sale, then a guy called jack / Jake calls and after I tell him what’s happened he takes it personally and hangs up after getting a strop on! It might not have been him who booked the valuation but you work for the same company and yet I’ve had 4 calls afterwards them trying to book another valuation, update your records stop calling and organise yourselves better! Ridiculous, after the fourth call and I’ve told them the feedback won’t be great you get oh ok!

Louis · 2 April 2026

★★★★★ 1/5

Google

My mother is currently without heating and hot water, and this situation remains unresolved by Tucker Gardner (Ely office). Essential repairs have been delayed because the office has been unable to account for the property key, preventing contractors from gaining access. Despite repeated contact attempts from both my mother and the landlord, there has been little to no communication, leaving the issue ongoing. This is an active safeguarding issue involving the loss of essential services and prolonged delay caused by a missing key. This review is being left in the hope that someone senior takes ownership and resolves this matter as a priority.

Taylor · 16 March 2026

★★★★★ 2/5

Google

In our first dealings with tucker gardner they have been good. So a big thank you harriet and kacsper. How ever, we have had issues constantly since moving into our rented property. We experienced before the winter months problems with our heating and boiler, to which where condemend while we had moved in. This was a long process and we was with out heating for two months and then no hot water for a week. Once resolved, they kindly got in touch with our landlord who also agreed on one weeks rent refund. Since this has been fixed, we have experienced pests coming from the orignal carpets to which still is on going after our third treatment. and on our recent electrical health and safety tests have since failed, and the electriction wanted to condem them but didnt want to leave us with out. We are still yet to recieve any paper work showing what has failed and that needs replacing, and no reply as to when this will be sorted. So far we have been making contact with our new property manager, and also made complaints and no responce or call backs on when these on going issue will be resolved. Or any sign of the electrical health saftey report. With these health and saftey issues we are currently experiencing this now putting us at risk. With our own health and mental wellbeing. We wouldnt understand had we bought a house with these issue and would get them sorted our selfs, however this is a rented property, and should be fit to live in. We had also arranged to have a face to face meeting with a member of their team on saturday 14th, on arrival to their building during so called opening times; they where closed, so time taken of work and fuel expencies we have now lost also.

Mike · 16 March 2026

★★★★★ 5/5

Trustpilot

Smooth let‑out process with excellent communication

As a letting‑company landlord, R3 Letts Ltd is very pleased with the service provided by Tucker Gardner, Cambridge. We would particularly like to commend Manjula, Senior Lettings Negotiator, for delivering a seamless and exceptionally professional experience throughout the entire lettings process.

Rajit · 31 July 2026

★★★★★ 5/5

Google

TuckerGardner were very helpful and available to help us find the right home. Harriet was especially kind and professional and we appreciated her help. We didn’t end up renting with TuckerGardner only because our plans changed and we had to move to a different area that they don’t manage.

Diego · 10 August 2025

★★★★★ 5/5

Trustpilot

Fantastic Experience with Tucker Gardner Ely team

We just bought our first home from Tucker Gardner (TG) Ely branch where we had a very positive experience with the team although we mostly interacted with Schalk Meyer who provided a really personal, friendly service and was always prompt when responding to emails and calls. When Schalk was away, the whole ELy's team (Stephen, Ben, Matthew, etc.) provided the same dedication to assist us at the best. All of this culminated in a seamless house purchase that went through within 3 months which is quick compared to what we have heard. Genuinely recommend TG as our experience with them was much different and miles better than previous houses that fell through with another agencies. Well done! Thank you

…… · 1 August 2025

★★★★★ 5/5

Google

Harriet was the best - she really helped me find my ideal home. I was new to the area and needed some help. Harriet was there every step of the way and made everything really easy - I couldn't have moved house so happily without her!

Dan · 20 August 2025

★★★★★ 5/5

Google

We have just moved into our new rental property from overseas and our experience with Tucker Gardner, specifically with Harriet has been absolutely amazing. She worked with us to secure a property while we were living abroad and never missed a beat! She was so responsive to all of our queries and was able to answer any question we had - or find the right person to do so. On top of that, she is just as lovely in person as she is over correspondence. We really felt like we hit the jackpot with her as our agent. Thank you to Harriet and team - we are so happy in our new place. ❤️

Kelly · 22 April 2024

★★★★★ 5/5

Google

I am so happy with the amazing service received by the lettings team, who were both professional and efficient with handling the re-letting of my property. They found me a new tenant so quickly which was amazing as this meant I had hardly any down time. I was well informed along the process. I have also recommended them to a friend who has now moved one of his properties to them and he has since told me that he is more than happy and is now looking to move all of his properties over as he feels they are better than his other provider.

Norman · 16 December 2025

★★★★★ 5/5

Google

Elliot and Harriet were superb in acting quickly to secure another tenant for our property. They kept us informed of every step and went out of their way to make sure we received the best experience in a time which can be stressful for all parties. We would recommend them to anyone looking to let.

Jack · 16 April 2025

★★★★★ 5/5

Google

As a first time renter I was nervous for how the entire process would happen… Harriet from Tucker Gardener Ely made this entire process feel like a breeze!! She helped myself & my partner get the property we instantly felt a connection to and wanted the moment we saw it on the website, never mind in person! She kept us updated on anything & everything, helped us with any & every query we had ! Helped us understand what we didn’t know & to top it off Harriet herself was such a lovely person & matched our energy the entire time ! 10/10 experience 👍🏼

Leo · 22 February 2024

★★★★★ 5/5

Google

Immaculate services,Harriet was incredible with assisting us with the move and any questions we had she had answered,within a week or so we were in our new home.very easy person to talk to,thank you Tucker gardener but standing ovation for Harriet,we are very impressed with our new home

Sandra · 16 June 2025

★★★★★ 1/5

Google

Moved out of my rented home in September 2025 after living there for 12 years without any problems. Always paid my rent on time, looked after the house and never had any complaints. But it has taken 8 weeks, several emails, phone calls and visits to the estate agent in Ely to get them to refund my security deposit. Really not good enough. I am lucky enough to be able to cope without the money, but some other people might not be so lucky. Will not be using them again.

Nicola · 16 November 2025

★★★★★ 5/5

Google

Harriet at Tucker Gardner Letting Agency was fantastic to work with! The whole process was smooth and stress-free, and she made sure everything was completed on time. Highly recommend her for anyone looking for a reliable and efficient service!

Anna · 10 August 2025

★★★★★ 5/5

Google

This has been my most pleasant renting experience in the UK. Elliot and Harriet were very helpful and patient in answering all my questions. I would definitely recommend them to my friends.

Jenny · 16 October 2025