Trusted Agent profile · Elmbridge
★★★★★
1,519 reviews across 2 platforms
20 High Street, Weybridge, KT13 8AB, Elmbridge, KT13 8AB
Part of Knight Frank, see every office.
Knight Frank's office in Elmbridge, at 20 High Street, is rated 4.8 out of 5 across 1,519 reviews on two platforms, including 56 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Knight Frank Weybridge Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Elmbridge.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotJames Szalay went above and beyond to…
James Szalay went above and beyond to help us find a property and have the offer accepted. He worked out of hours to help us achieve a positive outcome and I was very impressed with the way he conducted the negotiation. Thank you James!
Thank you for the review, Fernanda.It has been a pleasure assisting you with your search, so far, and I am sure that you will love your new home.Very best,James
5/5
TrustpilotOutstanding service
Henry is our property manager; he is incredibly proactive, thorough and efficient. It is reassuring knowing that he will do everything possible to provide us with the highest level of service possible. We love living where we live, and have both been so impressed at the quality of our experience.
Thank you, Dan, for your kind words. I will continue to focus on offering high-quality service and making sure you are satisfied as my client and tenant. Thank you once again. Henry
5/5
TrustpilotExceptional service and support from Ed Moss!
My fiancé and I had the pleasure of working with Ed Moss at Knight Frank to find an apartment after relocating back to the UK after living overseas for many years. From start to finish, Ed was incredibly professional and attentive to our needs.What stood out the most was how responsive Ed was throughout the entire process. Whether we had questions or needed additional information, he was always quick to respond and made sure we felt very heard and supported.Ed went above and beyond to make sure we were comfortable and well-informed every step of the way and we are very thankful for all his hard work.If you are looking for an estate agent who genuinely cares about finding the right property for you and making the process seamless from start to finish, we highly recommend Ed Moss!
Thank you for sharing your positive experience. I am thrilled to hear that you had such a wonderful experience. Thank you again. Ed
5/5
TrustpilotExcellent attentive service from the…
Excellent attentive service from the start to the completion. Would recommend highly.
Dear Alan, I'm very grateful for such kind words, and thank you for being such a loyal repeat client. Enjoy the new chapter and keep in touch. Best wishes Ross and the Knight Frank Tunbridge Wells team
3/5
TrustpilotFrom Challenges to Improvement: A Journey with Knight Frank
I would have rated my experience a solid 4 out of 5 stars, but we encountered several challenges at the start of our rental process. These included delays in necessary preparations before our move-in date, communication issues, and inefficiencies with our previous property manager.After sharing our concerns with the Regional Property Manager, our complaints were thoughtfully documented, and we received a sincere apology.I’m happy to report that since Natalie Cohen took over as our property manager, the situation has improved significantly. Her responsiveness and reliability have led to a considerable increase in the speed of response to our requests.Looking ahead, I would cautiously consider Knight Frank for future rentals if given a choice. I hope that they will continue to work on rebuilding our trust during our long-term tenancy.
Thank you for your feedback Brian. We are thrilled that Natalie has been able to turn your experience around. We would be keen to discuss the challenges you have faced further. Please do reach out to complaints@knightfrank.com. Thank you. Knight Frank
5/5
TrustpilotGreat service!
We had a fantastic experience with Lexi. She was incredibly helpful, professional, and responsive throughout the entire process. She took the time to show us the property, patiently answered all our questions, and made the entire experience smooth and stress-free. Her knowledge of the market and attention to detail were impressive, and she went above and beyond to ensure we had all the information we needed to make the right decision. We truly appreciate her dedication and highly recommend her to anyone looking for a reliable and supportive agent.
Hi Sarat,Thank you so much for your very generous words and review. It really was a pleasure to meet you, and I am so glad that you found the process smooth! If I can ever be of further assistance, then it would be a delight to work with you again.Best,Lexi
5/5
TrustpilotHelpful, efficient and friendly
My partner and I were looking for rental properties remotely from Canada before moving back to the UK, and Knight Frank were most helpful in facilitating a smooth move back.They quickly found us a list of properties that fulfilled our requirements, and were able to help us move quickly on the flat we wanted. We found their team professional, friendly, and quick to respond to our queries. Overall, we would definitely recommend Knight Frank as an agency to choose when searching for your next home.
Dear Richard,Thank you so much for your lovely review, I am so pleased to hear that you had a positive experience working with us and that we helped make the process go smoothly! Should you need any help in the future then we are always here to help!All the best,Katie
5/5
TrustpilotSmooth renting experience
Generally haven't had any major issues as a tenant. Paperwork was prompt and property was as advertised and shown. Brigette from Renewals helped with setting up the renewal smoothly and without surprises, so no worries for the forseeable future.
Dear StefanThank you for your kind words. I am pleased we concluded the renewal swiftly and smoothly.Kind regardsBrigette
5/5
TrustpilotExcellent Customer Service
I write to share a good experience I had with Mr Philip Dunn at Knight Frank. Philip has been very helpful in following up promptly and professionally on issues that to me is entirely beyond my control. Being a landlord from afar, Philip gives me peace of mind and i do want to give a high commendation to his service.
Dear Melanie, thank you for your kind words. It really does mean a lot. It is a pleasure to work with you and to look after your property. Kind regards,Phillip
5/5
GoogleThanks to Tom and Matt for their hard work to get my house in Hersham sold. Great comms and a calming influence in a stressful period and tough market. Great job!
Thank you very much indeed for such kind words. Please don’t hesitate to contact us again if we can assist in the future. Best wishes, Knight Frank Weybridge
1/5
TrustpilotKnight Frank is a terrible company
Knight Frank should be avoided at all costs. We have been without hot water for a month (in January!) Our property manager showed no interest in trying to rectify the situation. Multiple emails and calls went unreturned. When contractors were finally called, the problem was misdiagnosed multiple times. The property manager again put very little effort into making sure new contractors came out quickly. They also refused to offer any compensation or other relief. They have treated us like garbage.
We are really sorry to hear about your experience with our property management team. Should you wish to escalate this further, please contact complaints@knightfrank.com. Thank you.
4/5
TrustpilotLease renewal
Brigette from Renewals was instrumental in the process of renewing our Lease and communicating with the landlords to agree on a timely signature of the lease, thank you for all your support!
Dear EduardoThank you for your kind words. It was a pleasure assisting you with your lease renewal. Kind regardsBrigette
5/5
TrustpilotGood experience dealing with KF
Ines was much more attentive than any other agent I met with when looking for a new flat. She had a good intuition for the type of place I wanted, was very proactive in following-up with ideas and was very helpful and pleasant to deal with throughout the process.
Thank you Harry, for your kind words. Hope you are settling in well and very pleased you enjoyed your experience with Knight Frank See you soon!Ines
5/5
TrustpilotDom peper did a good job with fast…
Dom peper did a good job with fast respond and assistant.
Thank you for your kind feedback. I'm glad I could assist and provide a prompt service. I appreciate you taking the time to leave a review. Kind regards, Dom
5/5
TrustpilotFive stars to Lana and Katie
Lana and Katie made the moving process very easy. They were both super responsive to my questions and were all the ball during every step of the way. Moving is normally such a hectic experience and both Lana and Katie made it incredibly easy. Couldn’t recommend Knight Frank highly enough
Thank you so much Sarah! We really appreciate your feedback, and it has been such a pleasure working with you. All the best, Lana and Katie
5/5
TrustpilotProfessional and Efficient
Katie and Kavita provided a professional and efficient service throughout; interest levels were high and so we found our ideal tenants relatively quickly. We were well informed and considered during the process.
Dear Anita, Thank you for your kind review. It was a pleasure working with you, and we’re delighted we found your ideal tenants so quickly. Kavita and I really appreciate your feedback! Best wishes, Katie & Kavita
1/5
TrustpilotIrresponsible Management
Knight Frank looked after our building for many years and did a good job, but the last few years, service slipped, projects were managed very poorly by inexperienced managers causing more damage to the building, accounting laxed, they did not replace guards in a timely matter, we had temps for our night watchman for 8 months at great additional expense, it got to the point where we were planning to replace Knight Frank and instead Knight Frank resigned. During the last 3 months of notice they had to serve, KF did the bare minimum and it took Knight Frank one year to transfer our building funds to the new management committee. Our new management company took over in October 2023 and we only received our funds from Knight Frank in November of 2024
We are sorry to hear about your experience. If we can please ask you to provide further details in an email to complaints@knightfrank.com, we can look into this further for you. Knight Frank
5/5
TrustpilotI can't recommend Knight Frank highly…
I can't recommend Knight Frank highly enough, and Spike Pascoe in particular has been exceptional.
Hello Claire, Thank you so much for your kind words and feedback on our team, it means a lot to us. We are glad you had such a great experience during your tenancy, and we wish you the absolute best for the future. Kind regards, The Knight Frank Property Management team
5/5
TrustpilotWanted to say a big thank you to Louna…
Wanted to say a big thank you to Louna who was really great in helping me finding a new flat in a short space of time - she helped negotiate and was there for me every step of the way . Thanks Louna !!
Dear Anika,Thank you very much for your kind words. I wish you all the best in the new apartment and hope you will remain happy here for many years.Best wishes,Louna
5/5
TrustpilotSmooth operator
I worked with Sasha Gray-Crosby on my apartment - the service has been smooth and I do not need to remind the team in any case for issues. I am very happy for the team’s service here, and am sure we will continue to work together in the future.
Thank you for your review Henry. It has been pleasure working with you.Kindest regards Sasha
1/5
TrustpilotUnprofessional estate agency
We were in the process of purchasing a property through Knight Frank which unfortunately fell through after 5 months. After receiving the survey, we discovered many issues with the property, so asked for a reduction on the current offer that had been accepted. The agent dealing with the sale was unprofessional and rude whilst dealing was us towards the end of the process. She tried to make us feel bad that we did not want to overpay for a property that is not up to current building regulations and proceeded to blame us for the sale falling through. She fabricated the sequence of events to defend the vendors position. When we complained to Knight Frank they defended the agent and insinuated that we did not understand the process. They would not accept that their agent had handled things in an unprofessional manner. I would advise anyone to avoid this agency, they claim that they are professionals but act like children. Needless to say the property that fell through is still on the market after over a year of marketing and has been marketed at the original price.. £50k higher than our accepted offer, and with full knowledge of the severe issues the property has that will incur at least £50k of work to bring it up to current standards. Don't waste your time, you will pay for solicitors and surveys then find that it was all for nothing! I would like to add to this review in response to Knight Franks reply. Your response to me has not addressed the actual issue! We filed a complaint regarding the unprofessional attitude of your agent dealing with the purchase. The complaint was never about the sale falling through as we completely understand that these things happen and are out of the agents control. Therefore your responses are not actually addressing our actual complaint about your agent, and seems to focus on something that was not an issue for us. The entire complaint was based on the fact that your agent was dishonest, and rude to us. Your responses only confirm the level of service we received from Knight Frank, not only from the agent but now also from customer service who do not seem to have approached this in a professional manner.
We are sorry that your recent experience with Knight Frank didn’t have a positive outcome. We have already investigated this complaint fully and responded to you with an explanation. While we completely understand your frustration, the decision as to whether to accept or decline an offer is entirely that of the vendor. We do all we can to ensure a smooth and successful process for all parties, but in this situation the final offer wasn’t acceptable to our vendor. We are committed to providing our clients with the highest level of service, transparency, and trust, and hope that there will be a future opportunity to demonstrate that to you. Best of luck with your ongoing property search.Knight Frank
5/5
TrustpilotPrompt response and very professional
Prompt response and very professional. We would highly recommend.
Dear Amanda, Thank you for your 5 star review and excellent feedback - it's very much appreciated. Could you let me know which of our offices you have been dealing with, so I can share the feedback with them? Many thanks Suzanne Customer Experience Manager customerexperience@knightfrank.com
5/5
TrustpilotI would like to thank Shantel…
I would like to thank Shantel Sikanartey who has been tirelessly dealing with my tenant and other matters relating to tenancy of my apartment. She is helpful, attentive to details and quick to respond.I am most grateful to her support.
Hi Melanie, Thank you for your kind words! It’s a pleasure working with you, and I will continue to do my best to support you and ensure everything runs smoothly with your property.Kind regards, Shantel
5/5
TrustpilotGreat team at Clifton branch
I'd like to recommend the whole team at the Clifton, Bristol office. Robin, Rachel and Rachael were so friendly, helpful and professional from start to finish, when dealing with the sale of my late mother's house. They were always quick to respond and pro active when necessary. Thank you!
Thank you so much for leaving a kind review Alison, the whole team are delighted to help in the sale and so pleased we successfully exchanged recently. We wish you all the very best in the future.
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Tell us what you need and we'll put you in touch. Knight Frank Weybridge Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Elmbridge.
