Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWould recommend
Katie was very helpful through the process of viewing the property all the way to moving. The referencing was taking a while and giving us issues and not telling us theh reason but it’s not the fault of the estate agents and Katie was very helpful and quick with trying to solve this. I would recommend this estate agents compared to others I had to deal with which were much less professional and helpful than knight Frank.
Harry · 3 September 2026
Agent replied · 23 September 2026
Dear Harry and Nicole,
Thank you very much for your kind feedback, it was a pleasure working with you and wish you all the best in your new home!
Best wishes,
Katie and the Knight Frank Fulham Lettings team
★★★★★ 5/5
TrustpilotWould recommend Knight Frank to anyone…
Would recommend Knight Frank to anyone looking for a house in the Fulham area due to their exceptional client service, thorough expertise in each property and speedy responses to any queries. Amy Collins was a standout estate agent from my experience searching in several locations with many different companies. She was able to quickly learn what I was looking for and find the perfect properties to meet those needs, showcasing a high level of knowledge in each one. She is timely in following up and answering queries, always readily available, and goes that extra mile to make sure you are catered to - basically everything you would want in an estate agent! Her effort will always be remembered and admired.
Hashim · 14 May 2026
Agent replied · 22 May 2026
Thank you very much Hashim for your very kind words, it is greatly appreciated. It was a pleasure to help you with your search and many congratulations on your new home! Please do not hesitate to reach out if we can ever be of assistance in the future.
Kind regards,
Amy and the Knight Frank Fulham team
★★★★★ 5/5
TrustpilotI had a positive experience working…
I had a positive experience working with Knight Frank. Especially I'd like to highlight assistance of property manager Toru Yoshioka, who strives to resolve incoming client requests as quickly and effectively as possible in any situation or issue. Toru is highly experienced, honest, and has been working in his field for a long time. If you work with Toru, you can be confident that his advice and insight can be trusted in resolving any issue that arises.
Vitaly · 18 May 2026
Agent replied · 26 October 2024
Thank you for taking the time to write a review, I am truly delighted to receive such positive feedback.
I have been doing my best, and will continue to do so, to ensure you receive the highest level of service.
Kind regards
Toru Yoshioka
★★★★★ 5/5
TrustpilotThe professionalism and attitude of the team
The professionalism and attitude of the people who work there, which makes it a pleasant experience instead of a chore. Sofia and her team on the sales side at Craven Terrace are upbeat but sensible and their efforts are much appreciated. We let our flat with KFR for the first time in 2024 so had also to learn the ropes once we had found a tenant- we were lucky to have Phillip Dunn to help us because he knows how everything works in managing a property , and can advise when something needs attention and when it doesn’t .And he gets things done, which is a really good service.
Mr · 12 March 2026
Agent replied · 19 March 2026
Thank you for your kind words, it is a privilege to be trusted to look after your property.
- Phillip & Sofia
★★★★★ 5/5
TrustpilotExcellent experience start to finish
Excellent experience start to finish. Jonathan Lacey was ultra-efficient, highly communicative throughout, gave excellent advice at all stages, had immediate access to a wide range of potential buyers, and kept the buyer on track. A great job by Jonathan and Knight Frank from start to finish.
Mike · 13 September 2026
Agent replied · 23 September 2026
Thanks Mike, I very much appreciate your comments. We are so pleased for you and your family, and particularly glad that a result came so swiftly.
Best wishes
Jon and the Knight Frank Winchester team
★★★★★ 5/5
TrustpilotI had a very positive experience renting through Knight Frank
I had a very positive experience renting through Knight Frank. @Jordan and @Molly were professional, responsive and helpful throughout the letting process, making everything clear and straightforward. I really appreciate their support and would be happy to recommend them.
Erica · 14 September 2026
Agent replied · 23 September 2026
Hi Erica, thank you so much for your kind words. We are glad to have made the process as straightforward as possible for you. Please do let us know if there is anything we can do for you going forward.
★★★★★ 5/5
TrustpilotOnly fair to mention the brilliant service by Lety
We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.
Alexandria · 8 September 2026
Agent replied · 23 September 2026
Thank you, Alexandria, for your kind review. It was a pleasure assisting you, and I am delighted to hear that you were pleased with the support and service provided. Your feedback is greatly appreciated. Thank you for your trust in Knight Frank, and I wish you all the very best for the future.
Kind regards,
Lety
★★★★★ 5/5
TrustpilotIftina, an excellent property manager
Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had
Benat · 11 September 2026
Agent replied · 23 September 2026
Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future.
Kind regards,
Iftina
★★★★★ 5/5
TrustpilotRenting property through Knight Frank
Recently experienced the professional services of Knight Frank to source and move into a property in South Kensington. Could not have been happier with the service provided by KF from the initial introduction and viewing through the offer, completion and contract finalisation process. Our primary contact Owen Merriman was outstanding, never missed a beat. Always available and responsive , knowledgeable and efficient, he was pleasure to deal with from start to finish.
Sebastian · 16 October 2025
Agent replied · 17 October 2025
Thank you very much for your kind words Sebastian, it was a pleasure working with you to find your new home. I hope you enjoy your time there and know that I am just a call/message away for anything you may need in future.
Owen Merriman
★★★★★ 5/5
TrustpilotFantastic experience renting through…
Fantastic experience renting through Knight Frank! Carmen was so professional, attentive, and supportive from start to finish. Couldn’t have asked for a better agent!
林恺 · 22 September 2026
Agent replied · 23 September 2026
Hi 林恺 刘,
Thank you so much for your 5-star review. I really appreciate you taking the time to share your feedback. If there’s ever anything I can assist you with in the future, please don’t hesitate to get in touch.
Best regards,
Carmen
★★★★★ 5/5
TrustpilotBrigette Bulan and Knight Frank Rentals
Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!
ANDREA · 21 May 2026
Agent replied · 22 May 2026
Dear Andrea
Thank you for your kind words. It was a pleasure working with you on this year’s rent review.
Kind regards
Brigette
★★★★★ 5/5
TrustpilotKnight Frank has done a great job…
Knight Frank has done a great job managing our property, particularly Domnita Florea who is always very proactive with her communication and very helpful. Knight Frank definitely is one of best companies to use for property related work and services.
Peter · 15 May 2026
Agent replied · 22 May 2026
Thank you ever so much Peter for your kind review and for taking the time to leave it.
Thank you again.
Domnita
★★★★★ 5/5
TrustpilotAva has been exception since the start
Ava has been exception since the start. Always reachable and extremely proactive. She shows so much care and compassion when dealing with clients and it speaks volumes of her character. It has been an absolute pleasure to work with her
John-Paul · 8 May 2026
Agent replied · 22 May 2026
Hi John-Paul,
Thank you so much for the lovely feedback. It’s been a real pleasure to work with you, and I’m glad I’ve been able to help throughout.
Best regards,
Ava
★★★★★ 5/5
TrustpilotGreat experience with Luke Bull
Everything went perfectly smooth and fast with the support of Luke Bull! As soon as I enquired we booked a viewing for The Eades for the very same day. He answered all of my questions and was extremely patient to show me the entire property. Next day we had an offer accepted and the tenancy agreement signed. Couldn't be happier!
Marcela · 20 November 2025
Agent replied · 23 November 2025
Thank you Marcela, I appreciate the kind words. I'll be delighted to help again in the future! Enjoy your new home. Luke
★★★★★ 5/5
TrustpilotSarah Gunn - what a star
Sarah Gunn was exceptional in helping with our property search. She encouraged us to think outside the box and consider different options that she felt would suit us. She was always cheerful, honest and very accommodating. A star employee.
Julie · 9 May 2026
Agent replied · 22 May 2026
Dear Julie, Thanks so much for your lovely review. It was a pleasure to work with you and I’m really pleased you had such a positive experience.
Wishing you all the best,
Sarah and the Knight Frank South East New Homes team
★★★★★ 5/5
TrustpilotI couldn’t recommend Liv Papps enough
I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.
Saula · 14 May 2026
Agent replied · 22 May 2026
Dear Saula, thank you for your kind review. It has been a pleasure working with you! please do reach out in the future if there is anything else I can assist with. Wishing you all the best in your new home. Many thanks, Liv
★★★★★ 5/5
TrustpilotA refreshing experience
I usually find dealing with estate agents frustrating, as they often send through lots of unsuitable flats without really listening to what I want. But Olivia was a breath of fresh air! She took the time to understand exactly what I was looking for and only sent through properties that were a great fit. In such a fast-moving and competitive market, that made all the difference. She was professional, proactive, and made the whole process so much easier. I’d highly recommend her to anyone looking for a new place!
Jake · 20 February 2025
Agent replied · 22 February 2025
Thank you so much Jake, it has been a pleasure helping you with your search. I’m delighted to hear you’ve had a positive experience. Wishing you all the best going forward and if you ever need anything in the future, I would be more than happy to help!Kind regards,Liv
★★★★★ 5/5
TrustpilotTruly exceptional service
I was in the midst of travelling whilst trying to secure my new home. Summer went over and above to make the process as seamless as possible - working beyond her normal hours to ensure everything was in order. Truly exceptional service.
Amanda · 13 March 2026
Agent replied · 19 March 2026
Hi Amanda,
Thank you so much for taking the time to leave such a wonderful review - that’s incredibly kind of you.
I’m really glad I could help make the process smooth for you, especially while you were travelling. It was an absolute pleasure assisting you.
Best wishes,
Summer
★★★★★ 5/5
TrustpilotThank you!
The biggest of thank yous to Helen and Leigh at Knight Frank Stow on the Wold for their expertise and guidance through both the selling and purchasing of our old house and our new house! We certainly had a complicated and at times very difficult house move, however they steadied the ship calmly and worked incredibly hard to secure both our sale and purchase. We are immensely grateful for their time and effort and would highly recommend them to anyone who is about to embark on the house move journey!
Vicky · 19 May 2026
Agent replied · 22 May 2026
Thank you so much Vicky, for your kind review. We are very pleased that you are happy in your new home, the sale and purchase certainly had its challenges along the way, but glad we managed to get you over the line, with both houses, after a few bumps in the road. Do let us know if we can help again in the future, although I expect you have no plans to move again for a very long time!
Best wishes
Helen and the Knight Frank Stow-on-the-Wold team
★★★★★ 5/5
TrustpilotWalid was exceptional
Walid was so helpful. I have rented and bought many flats over the past 20 years and he has shown himself to be one of the best if not the best I have encountered and it should be said I am not the easiest client! Walid was incredibly easy to get on with, knowledgeable and went beyond expectations to assist me at all stages. He was the difference between choosing this flat from another from what I assume may be a rival renting company. Many thanks and look forward to you helping the next move.
Mr · 31 January 2025
Agent replied · 22 February 2025
Dear Mr Smith,I’m very grateful for your kind words, and for the relationship we have. It’s a great pleasure to be your trusted advisor and I will always be delighted to look after your interests.Best,Walid
★★★★★ 5/5
TrustpilotLouna was exceptional
I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.
Benjamin · 17 May 2026
Agent replied · 22 May 2026
Dear Benjamin,
Thank you very much for your kind words- I really appreciate you taking the time to write a review.
It was a real pleasure working with you, and I am glad I could help you find the right place.
Wishing you all the best in your new home, and please don’t hesitate to reach out if I can help in the future.
Kindest regards,
Louna
★★★★★ 5/5
TrustpilotLely Lupi from Knight Frank Property…
Lely Lupi from Knight Frank Property Management was a pleasure to collaborate with on the valuation of a recent property portfolio. She ensured inspections ran smoothly as had organised timings and access with various tenants, provided prompt responses to any queries and made introductions where necessary, to ensure the correct details were provided in a timely manner.
Gina · 15 October 2025
Agent replied · 17 October 2025
Thank you so much for the kind feedback Gina! It is very important for me to support my clients, It was a pleasure working with you on the valuation project, and I’m glad I could help ensure everything ran smoothly. I always aim to provide clear communication and efficient coordination, so I really appreciate your recognition of that. Looking forward to collaborating again in the future! Lety
★★★★★ 5/5
TrustpilotHigh level of service from Shannon at Knight Frank
I recently had the pleasure of working with Shannon at Knight Frank, and I couldn’t be more impressed with the level of service I received. Shannon was professional, efficient, and incredibly helpful throughout the entire process. She kept me informed every step of the way and made what could have been a complicated situation feel seamless.The communication was excellent, and Shannon’s friendly and approachable manner made me feel confident and well cared for. She ensured that everything was handled promptly, and true to her word, my deposit was released quickly and without any issues.I highly recommend Shannon and Knight Frank. If you're looking for someone who truly values their clients and goes above and beyond, Shannon is the person to turn to!
Charles · 17 January 2025
Agent replied · 22 February 2025
Thank you ever so much Charles for your incredibly kind review. I am thrilled to have been so helpful during the end of your tenancy. Thank you again. Shannon
★★★★★ 5/5
TrustpilotExcellent service
My overall experience with Knight Frank has been exceptional, especially since Ms. Jocelyn Zhang took over as the manager of my property. Working with Ms. Zhang has been a pleasure, and I am thoroughly impressed with the outstanding level of service she provides. She is incredibly quick to respond to all my email inquiries, often within minutes during office hours, ensuring that I am always informed and that everything is in perfect order.What truly sets Ms. Zhang apart is her proactive approach to problem-solving. She doesn't just wait for issues to arise; she anticipates potential challenges and offers effective solutions before they become problems. This forward-thinking mindset has saved me both time and hassle, and I feel confident knowing that my property is in such capable hands.Ms. Zhang's dedication to excellent service and her commitment to going above and beyond truly make her an asset to Knight Frank.
Yu · 17 January 2025
Agent replied · 22 February 2025
Thank you for your kind words and positive feedback. It’s truly rewarding to know that you are pleased with the level of service provided. I am committed to ensuring your property is well-managed and will continue to offer proactive support. Kind regards,Jocelyn
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