Your Move Egham reviews

★★★★★ 5/5

Google

Cameron Mackenzie has been super helpful with this moving process! Lovely to have someone reliable on hand 😊 …

Marianna · 6 February 2023

★★★★★ 5/5

Google

Thank you to Della and the administration team. You were easy to communicate with, patient and so helpful, that you all made a difficult task more or less stress free. I will definitely recommend your branch.

Eileen · 7 February 2020

★★★★★ 5/5

Google

Been dealing with the your move for a couple of months now fantastic team and very helpful. Della has been great new to the team but she’s been fantastic!! Would recommend to everyone!!! Thanks guys!!!

Andy · 7 February 2020

★★★★★ 5/5

Google

The team at Your Move Egham are great. Really friendly and helpful throughout and have given me peace of mind.

Paul · 23 January 2024

★★★★★ 5/5

Google

Always a friendly, swift and professional response from the team at Your Move in Egham.... thank you so much !!

Julia · 23 January 2024

★★★★★ 1/5

Google

From the start, upon arrival at the property the agents had failed to clean to an acceptable standard. Predictably, upon check out they then saw fit to charge us a full fee for property cleaning (something I suspect they had also done to the preceding tenants). With a contractual obligation of no more than 10 working days to provide deposit return, I am now over one month past the end of my contract and still waiting - whenever I or my housemates have phoned or emailed we have received confused, obfuscating answers or excuses, rather than being paid the money we are owed. They have mishandled deposit payments between tenants, as well as between ourselves and the landlord. Despite one or two good, hardworking individuals, the company as a whole is very unprofessional, does not manage properties well, and frankly receives money for managing properties that they appear to have no intention of managing. This is my second tenancy with YourMove Egham, and the second time out of two that I am having to consider legal action for basic deposit return fees. I urge anyone to avoid renting - or indeed, letting - with this company. No matter how nice the property may appear, it is not worth the hassle and frank unprofessionalism that comes with the establishment.NegativeResponsiveness, Quality, Professionalism, Value

Peter · 26 October 2020

★★★★★ 5/5

Google

The staff at the Egham Branch are a friendly bunch - knowledgeable and extremely helpful. Would recommend them.

S · 30 January 2024

★★★★★ 5/5

Google

very appreciative of georgia, found us a nice place to live and has been consistently pleasant and informative :)

Max · 7 January 2024

★★★★★ 5/5

Google

Excellent service from start to finish, everyone is very professional and extremely helpful, I highly recommend using them..

David · 23 January 2024

★★★★★ 5/5

Google

As a landlord, I have been receiving five-star services from the letting team, Georgia Collins, in particular.

Liang · 11 February 2024

★★★★★ 1/5

Google

Never use this agent again. They just kick you out from your apartment without compensation and notice. Ridiculous. If one day, you country is fallen. Remember these unfair things you have done. Thank you Bye bye

吴创真 · 7 February 2018

★★★★★ 1/5

Google

One of the worst estate agents. DO NOT use this estate agents. They do not know the current laws and legislations and appear to not even follow through on their contract. Their customer service is unprofessional and whenever you have a problem, they simply state 'ask the landlord'. They are of no help throughout the year and are untrustworthy. I would 100% not go for them if you are a student looking for a house. Its a shame that you cant post with zero stars, because that is what it deserves.

Naran · 7 February 2020

★★★★★ 5/5

Google

Well again Your Move have anticipated our search for a new home and come up trumps with 2 properties that would suit our needs. Sue and Michelle have particularly done us proud with what has been offered and another sigh of relief from me for not having to worry and leaving everything in their capable hands. Could not recommend them highly enough. Great service all the way through our tenancy ,everyone in the Egham branch is so helpful and the management has been first class. Whenever there has been a problem the maintenance people have been with us very quickly and remedied any problem expeditiously.

Justine · 7 February 2020

★★★★★ 5/5

Google

Knowledgeable and informative staff, especially Gabby Casson who was the definition of professional throughout the process. Kept in the loop at all stages and will definitely use in the future.

Troy · 7 February 2020

★★★★★ 5/5

Google

Massive thank you to Luke & Della - helpful, quick responses, friendly & sorting our new home has been a breeze. Definitely recommend :)PositiveResponsiveness, Quality, Professionalism

Laura · 11 January 2021

★★★★★ 4/5

Google

Gabby was a great help with at the end of the tenancy, and ensured a smooth process with great communication

Georgia · 6 February 2022

★★★★★ 1/5

Google

If you gave a disabled monkey a letting agency and asked them to handle a contract they'd do a better job. Lost my passport photocopies then had the gall to tell me I hadn't handed them in when I'd watched him scan it in front me me. Drew up our first contract on the back of a scrap piece of paper, tried to take the house and put it back on the market twice. Charged hundreds of pounds in administrative fees that I would dearly like returned (we are students) and was all around inept, hard to reach and useless. Also, their reference program crashed so we had to do it twice. The sooner a law is passed restricting the ability of letting agencies to charge at will the better. This company should be closed down. The actual landlord was lovely and was similarly aghast and struck at their incompetence.

Nathan · 7 February 2018

★★★★★ 5/5

Google

Really impressed with the service from the property management team especially during all the lockdowns, Gabby worked with to resolve issues that came up quickly and efficiently - we really appreciated all of her help!

Jessica · 6 February 2022

★★★★★ 1/5

Google

Very greedy agent. Charged me a lot from my deposit. Even all those damages were made by last resident and also showed in check in report. After I rised a dispute, they suddenly made up a check out fee, which they never mention 2 month ago. Their service is really bad. After you rented with them, their attitude will changed. They only care landlords' interested. They don't protect residents' rights who rent whit then. Think carefully before you rent with them.

Jay · 7 February 2017

★★★★★ 1/5

Google

WORST ESTATE AGENTS IN THE UNIVERSE! Your-Move (Egham) believe they know what they're doing but they simply don't! As I'm a student they believe they can take as much money from me as possible. I seriously would not recommend any student to go through this estate agent at any cost! Our toilet over our 1 year tenancy contract did not work intermittently for a total of 18 days. After many attempts to try and get this fixed, Your-Move just gave up. They even offered to fit a new toilet into the house, but that did not happen. Would you pay your rent for a house with 1 toilet that doesn't work? I don't think you would. The staff at Your-Move (and Holloways Residential) are very rude, impatient, cocky and to be honest, don't even know what they're talking about half the time. They assume that because we're 'students', we don't know how to deal with renting accommodation as we have no experience. I agree with all the other reviews regarding the appalling service Your-Move provide; this doesn't even deserve 1 star. Another bad thing about Your-Move is that they don't inform the landlords regarding the issues the tenants are having; there seems to be a massive lack of communication between Your-Move and the landlords (the communication between tenants and Your-Move is also appalling). We are now in the process of trying to get our security deposit back; the check-out inventory wasn't even sent to us until we asked for it (they most likely weren't going to send it us so we couldn't dispute the inventory and so they could take more money from our deposit). Disgraceful.

Arun · 7 February 2017

★★★★★ 5/5

Google

Michelle Allford is brilliant! Really helpful and always available when there's a problem. All the staff in branch are always friendly and make an effort to help when I come in.

Lucy · 7 February 2018

★★★★★ 1/5

Google

Instead of holding our deposits, YourMove gave our deposits to our landlord to keep safe, which is VERY illegal. This means we are now in a legal battle with our landlord to try and get our deposits back. Also, a lot of houses we were shown on our tour when picking houses out were in poor condition. I even saw a house where the ceilings had so much mould in them, it was basically black.

Laura · 7 February 2020

★★★★★ 5/5

Google

Georgia from Your Move was incredibly professional and helpful as my flatmates and I were searching for a house. I would highly recommend this service.

Ellie · 6 February 2023

★★★★★ 1/5

Google

Appalling service, paid my legally protected deposit to someone I don't know and expected me to chase it up. Every time I tried to contact them they tried to pass me off to people who still couldn't deal with it. It is very clear that the staff are not trained properly and have no regard for protecting their clients' interests, which is a direct contradiction to the statement on their website.

Beth · 6 February 2021