Every review we hold for the Egham office, from every platform, shown as written. First names only.
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5/5
GoogleGreat customer service. Dom was especially helpful in suggesting the property and assisting us during the whole process. Very kind and efficient. Good for students.
J Β· 26 October 2022
Agent replied Β· 25 October 2024
Dear Jemimah. Thank you so much for posting such a glowing review about Dom. So pleased you had great experience with Your Move. Kind regards
Helen Garley
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5/5
GoogleYour Move has been helpful throughout our tenancy. As a group of students living in private accommodation for the first time, your move advocated for us to the landlord and explained processes we weren't necessarily aware of. I would like to mention Gabby Casson in particular as she has been continuously supportive and helpful through any problems that we had and through the process of getting our deposit back. She is a warm and friendly person who cares about giving tenants a good experience and always asks about how she can improve.PositiveResponsiveness, Quality
Anuli Β· 26 October 2021
Agent replied Β· 6 February 2024
Hello Anuli. Thank you for taking the time to post such a wonderful review. We are so pleased that you had a very positive experience. Well done Gabby! Kind regards
Helen Garley
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5/5
GoogleGeorgia was very helpful during the whole process. She was always quick to reply to our emails and was great at answering our queries. Thank youπ β¦
Illy Β· 25 September 2024
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5/5
GoogleReally good and efficient estate agents. We dealt with Della mostly who was always available to assist. Really would recommend
Laura Β· 6 February 2023
Agent replied Β· 6 February 2024
Thank you Laura for posting such a lovely review, I will pass on your comments to Della. Kind regards Helen Garley
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5/5
GoogleAs a first year looking for property, we went with yourmove and it was the best decision we made. Our options were considered and we were shown proffesionality and familiarity, which made the whole process smooth and stress free. A special thanks to Cameron for being so communicative and helpful.
Khalef Β· 6 February 2023
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5/5
GoogleGreat agency who helped my family and I find a great tenancy. Special thanks to Charlotte for being fantastic with her service and going over and beyond to help us. Really made the entire process easier and efficient. Big thank you to Charlotte once again!
Yusuf Β· 11 June 2023
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4/5
GoogleHi,
As a landlord, Iβve been working with Your Move agency ever since last year and I appreciate the work done for me.
The letting team were very helpful and found me good tenants.
Della Frith from the admin team, in particular, has been so helpful and efficient with all the admin work and answering any queries. She made the whole process smooth and fast paced. Working with her was a pleasant delight.
Zohreh Β· 6 February 2022
Agent replied Β· 6 February 2024
Dear Zohreh. Thank you for your lovely review, it is greatly appreciated by the team. Well done Della, keep up the good work! Kind regards Helen Garley
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4/5
GoogleDella is always very very helpful when we have had many problems with our student house! Iβm often ringing her upset and with a new issue but she never gets annoyed and always deals with it as quickly as possible! Thank you della from the 36 SA girls!!
Lauren Β· 6 February 2023
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5/5
GoogleI would just like to give a special mention to Gabby Casson from the Egham branch. She sorted out a problem for us, and it was all resolved by the next day....she was calm, professional and constantly following up on what was happening. She is a great asset to Your Move, so thank you Gabby, it was a pleasure dealing with you.
Dave Β· 6 February 2021
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5/5
GoogleA huge thank you to Helen and her team at Your Move Egham. The service they provided was exceptional at all stages of the selling process from initial valuation to final completion. They were completely transparent and we were kept constantly informed. All staff demonstrated a high level of skill and professional knowledge and maintained a caring supportive approach throughout the stressful house moving process.
Rachel Β· 7 February 2020
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5/5
GoogleI have been with Your Move as a landlord for seventeen years and I have had no issues with them. Della is friendly and professional and works brilliantly with me to resolve tenant issues.
Lenny Β· 23 January 2024
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5/5
GoogleWhat really made our experience was Charlotte, our agent. She's organised, professional and most importantly genuine. You could tell it wasn't about getting us to buy a house as quickly as possible she looked to find the house that was right for us which is in our view the most important quality of an agent that many will lack but she doesn't.
Frankie Β· 13 March 2023
Agent replied Β· 6 February 2024
Hi Frankie. Thank you for posting such a lovely review about Charlotte, so pleased you have a great experience. Kind regards
Helen Garley
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5/5
Googleexcellent staff!friendly,smiley and kind!!!they offered to help us a lot finding a property to rent.
Trust this agency!!!!!!!!
Georgia is the best!!!!!PositiveResponsiveness, Quality, Professionalism, Value
Makis Β· 26 October 2021
Agent replied Β· 6 February 2024
Dear Makis. Thank you for posting such a great review about Georgia and Your Move, Egham. Kind regards Helen Garley
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5/5
GoogleYour move have managed a property on my behalf for the last 4 years and been a very understanding and professional intermediary. The whole team are committed and deal with everything from tenants whose expectations are unrealistic to those where police have needed to be involved. Altogether their experience with dealing with stressful situations is invaluable. I would recommend their services
Jo Β· 6 February 2023
Agent replied Β· 6 February 2024
Delighted you have had such a positive experience as one of our landlords. Thank you for taking the time to post a review. Kind regards Helen Garley
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1/5
GoogleWish I had come to see the review before going with your move egham...my whole experience of living in UK has been spoiled by them. These people are very dishonest, disrespectful and Cruel. Before getting it to lease, theyβll promise you the world. But once you sign the lease, theyβll treat you in one in billion. For every issues, theyβll have reasonβ we have other tenant orders to fix or take careβ. Wish they had told me this before I signed the lease. Itβs definitely a life changing decision (worst decision )to go with your move... Again I wish, we had a zero rating to rate them, thatβs what these guys deserve.
Gurudas Β· 7 February 2019
Agent replied Β· 6 February 2024
Hi Gurudas Sp,
When you took this property through the branch, you requested a number of items to be rectified before you moved in.
We can confirm that we had the house professionally cleaned, completely redecorated and a new mattress and other smaller items were given. There were items which you requested that we advised would not be possible. All maintenance items reported have been instructed and the contractor has been in touch with you. We are sorry if you feel that this has not been completed in the time frame you have wished for but we can assure you that the branch works hard to make sure all is completed in the property.
Please get back in touch with the branch if you have any further concerns.
Kindest regards,
Your Move
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5/5
GoogleAlways happy with YourMove Egham. Della is helpful and is very efficient when dealing with any enquiries that we have.
Steve Β· 6 February 2022
Agent replied Β· 6 February 2024
Thank you so much for posting such a great review, well done Della! Kind regards Helen Garley
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5/5
GoogleIn an age where we are all too ready to complain, I must write in to congratulate Della Frith in your Egham branch.
Della has proved to be pleasant, professional & effective in all matters. A pleasure to work with. Thank you Della.
Deni Β· 6 February 2023
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5/5
GoogleYour Move has been a great company to use to help us find our new place! Georgia provided excellent communication and answered all of our questions amazingly.
Jules Β· 14 December 2024
Agent replied Β· 28 December 2024
Georgia is pleased she could assist you with find your new home, thanks for taking the time to leave us a review.
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1/5
GoogleIf I could rate them a 0 I would, theyβre forcing me to sleep in a room with black mould and suggested not even doing work on it until the tenancy ended. They also claimed it was professionally cleaned and it was disgusting when we moved in. Iβve heard so many other horror stories along the same lines. Do not recommend for students.
Annalise Β· 25 September 2024
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5/5
GoogleThe team at Your Move Egham have handled the letting and management of my flats. I have found all the team very easy to work with. They are professional, respond quickly to any issues and have provided a high quality service. Would highly recommend.PositiveQuality
M Β· 29 January 2024
Agent replied Β· 6 February 2024
Thank you so much for taking the time to post such a wonderful review. Kind regards
Helen Garley
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5/5
GoogleAs a landlord, Iβve been using Your Move for the past 9 years, and have always received great service from the entire team. Georgia, in particular, has been really helpful. Sheβs professional, knowledgeable, and in a rental market that has seen a lot of change, has always provided sound advice.
Paul Β· 27 February 2025
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5/5
GoogleI've used Your Move for several years now and always had a great service.
Della has been outstanding as a Property Manager; efficient, polite and pro-active. Nothing's too much trouble, and everything is dealt with in a professional manner.
Elliott Β· 6 February 2023
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5/5
GoogleEasy system to deal with. Friendly to students. Always polite on the phone and patient which is the best thing about them in my opinion as you don't get that everywhere these days, hope they keep it up!
Internet Β· 29 March 2024
Agent replied Β· 25 October 2024
Thank you for taking the time to leave us a review. We will continue to be at the end of the phone till you collect your keys in the summer and during your tenancy.
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5/5
GoogleYour move Egham estate agents are amazing and their staff is just phenomenal. Especially Sue Stewart, she helped me out so much while i was going through such a hard time. I highly recommend YourMove Estate agents to everyone out there. They truly amazing. Thank you for your help and support. Definitely a 5***** from Gurpreet kaur
Preet Β· 7 February 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.