Every review we hold for the Egham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAudley Village, London SW12
I received a letter too out of the blue to visit the Balham village & took up the invitation with my husband. The whole thing is beautifully marketed, decorated and presented and the person who showed us around was very well trained - hence my 5*. However I very much doubt whether all the facilities will remain as they are over the years & whether they ‘promise’ they will be. Also, It will cost more than £10,000 a year to live in one of the flats, on top of the usual utility bills & it can only be sold on to someone over 55! I personally feel claustrophobic in a flat. Anyway, be careful before you sign on the dotted line - it is a dodgy short term investment.
Mrs · 24 November 2020
★★★★★ 5/5
TrustpilotExcellent
Good, polite, helpful and attentive staff.Beautiful well-kept premises.
L · 31 August 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review, we are so pleased you enjoyed your meeting and we will be sure to pass your kind feedback on to the team.
★★★★★ 5/5
TrustpilotVery welcoming and informative meeting…
Very welcoming and informative meeting with Jo. Beautiful building and interior.
Mrs · 7 July 2024
Agent replied · 23 October 2024
We are pleased to hear you enjoyed your visit with Jo. It certainly is a beautiful village.
★★★★★ 3/5
TrustpilotIt was difficult to get a feeling for…
It was difficult to get a feeling for the whole estate as it is still under construction. The whole idea depends on how one utilises the communal parts which is currently difficult to assess. I thought each apartment would be like a terrace property and was surprised access was more like a hotel.The representative was very nice and we had a good discussion
Margaret · 26 March 2023
★★★★★ 5/5
TrustpilotWe were made most welcome
We were made most welcome. The comprehensive tour round was interesting and instructive. We had a detailed discussion that answered many of our questions.We stayed for lunch which was delicious
Jonathan · 23 April 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us a review Mr Usher.
★★★★★ 5/5
TrustpilotKirsty was Lovely .
Kirsty was Very helpful .The concept is really nice but the apartments are small .
Victor · 21 March 2023
★★★★★ 5/5
TrustpilotA very good experience.
A very good welcome and shown around extensively by Hannah. All my questions were dealt with. A lovely environment in a good position.
Debbie · 26 October 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us a review. We are so pleased you enjoyed your visit with Hannah and she was able to answer all your questions.
★★★★★ 4/5
TrustpilotTaster visit
Gemma, our guide, was very pleasant and informative. She took notice of our interests and preferences and showed us areas of interest to us. We were impressed with the accommodation and the layout of the village, particularly the grounds. We also very much liked the original features of the old Manor House and restaurant area, as well as the spa block.
Carole · 15 May 2023
★★★★★ 5/5
TrustpilotAn interesting visit to Audley at Scarcroft
We were met by Kim who made us very welcome. She explained everything in detail and all our questions were answered. Obviously we could not look round a property at this stage of the development.
Janet · 20 October 2022
Agent replied · 17 June 2024
Thank you for your feedback following your visit to Audley Scarcroft Park. We hope to welcome you back once the development is complete so you can view properties and the main house facilities. Kym and the team will be happy to answer any questions in the meantime.
★★★★★ 5/5
TrustpilotReally found it helpful now that I am…
Really found it helpful now that I am getting closer to moving from my home to a different way of life which is such a big step Very impressed with all that I saw
Mr.daley · 8 November 2022
Agent replied · 17 June 2024
We are pleased to hear that you enjoyed your visit to Audley Ellerslie Mrs Daley.
★★★★★ 5/5
TrustpilotPositive future
I found my experience a positive one to take a step forward.I know I have big decisions to make to move forward for my future.
Mrs · 14 August 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us a review, we really appreciate it and we're so pleased to hear you enjoyed your visit to Ellerslie. If we can support in any way or answer any further questions then please reach out as the team would be more than happy to help, downsizing can be an overwhelming decision so we are here to support in anyway we can.
★★★★★ 4/5
TrustpilotI had a very good time being shown
I had a very good time being shown around.
Sharouz · 10 July 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review after your visit.
★★★★★ 5/5
TrustpilotSeniors perfect residence.
The village is in perfect environment, great buildings and pleasant apartments. The sales lady was knowledgeable, honest and very helpful. Perfect place for senior people.
Mr · 27 July 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us a 5* review, we are so pleased you enjoyed your visit to an Audley Village.
★★★★★ 5/5
TrustpilotExcellent village to Binswood
Excellent village to Binswood . Escorted by Jo Meakin who is a wonderful ambassador of Audley Villages . First class concept in our view .
Tina · 21 July 2023
Agent replied · 17 June 2024
Thank you for leaving us such a kind review, we are so pleased you enjoyed your visit to Binswood, we will pass your feedback on to Jo.
★★★★★ 5/5
TrustpilotShown around by James in a very…
Shown around by James in a very professional manner. No pushy sales patter. Just left to look around the apartments in our own time. Always able to answer any questions we had.
Customer · 13 December 2022
Agent replied · 17 June 2024
We really appreciate you taking the time to leave us feedback Mr Broadbent-Smith. We're happy to hear you found your visit to Ellerslie enjoyable and that James could answer all your questions.
★★★★★ 4/5
TrustpilotVery impressive quality of communal…
Very impressive quality of communal space and facilities. Had rather the feel of concentrating on care rather than on activities. Not sure that the limited number of residents (when all apartments are occupied) will be sufficient to run many activities.A pity that some basic extras (like parking space, cleaning, and laundry) are not included in the monthly fee.
Mike · 17 June 2023
★★★★★ 5/5
TrustpilotLiving in style
Great welcome and superbly looked after. It is an amazing place and if you want to retire in comfort and style then look no further than Audley Ellerslie.
MR · 19 April 2023
Agent replied · 17 June 2024
Thank you for your kind words Mr Watts, Ellerslie is a very unique and beautiful village. We're so pleased to hear you enjoyed your visit.
★★★★★ 5/5
TrustpilotExcellent visit, very interested
Excellent tour round after a coffee in the bar and very detailed but unpressured sales consultancy by Joe Donovan. We had lots to discuss and all our questions were answered.
Peter · 11 February 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us feedback Mr Mallinson, we're pleased to hear you enjoyed your visit to Stanbridge Earls with Joe.
★★★★★ 5/5
TrustpilotA really positive impression all round.
Excellent, empathetic representative for whom nothing was too much trouble. Imposing campus, very pleasant staff and overall ambiance combined to create a very positive impression. Top of our list so far.
Peter · 8 January 2023
Agent replied · 17 June 2024
We are so pleased to hear you enjoyed your visit to Audley Stanbridge Earls Mr Wason. Please reach out if you have any further questions as the team will be more than happy to assist.
★★★★★ 5/5
Trustpilotwonderful experience
wonderful experience, love the place
A · 5 September 2024
Agent replied · 23 October 2024
Thank you for your kind words and for taking the time to leave us a review.
★★★★★ 5/5
TrustpilotFantastic environment and really…
Fantastic environment and really friendly team members
Russell · 19 September 2025
★★★★★ 5/5
TrustpilotLovely house and grounds
Lorraine · 18 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us a 5* review after your visit and tour.
★★★★★ 5/5
TrustpilotLouise gave an excellent presentation…
Louise gave an excellent presentation and made the visit enjoyable. It was a pleasure to meet her.
Mr · 17 January 2024
Agent replied · 17 June 2024
Thank you for taking the time to leave us a review Mr Hessey, we are pleased to hear you enjoyed your meeting with Louise.
★★★★★ 5/5
TrustpilotOur tour of Audley Chalfont Dene
We were very impressed by Audley Chalfont Dene following our tour of the village and facilities including the Spa and pool.
Anne · 15 October 2023
Agent replied · 17 June 2024
We are pleased you enjoyed your experience and hope to welcome you back soon.
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