Zone reviews

★★★★★ 5/5

Google

Very professional, be it before, during or after renting a flat. We got immediate-to-early responses to our issues with the flat. All the documentation and money matters were very clear. We stayed in flat let by zone letting agency in 2019-2020 and we're very happy overall during our stay there. This was our first house renting experience in Edinburgh and we had no trouble getting onboard. We would highly recommend them for all the users looking for renting a house in Edinburgh.

Sadhana · 14 June 2021

★★★★★ 5/5

Google

I've used Zone Letting for almost 10 years now and I cannot speak highly enough of them. All aspects of their service is first class, to the point that they will go beyond the call of duty to ensure complete satisfaction. They're a very thorough and professional outfit who I would recommend to anyone looking to rent or let a property, and based on feedback I've heard about other letting agents in Edinburgh, Zone Letting stand head and shoulders above their competitors. Can't speak highly enough of these guys!!! Keep up the good work!PositiveResponsiveness, Quality, Professionalism, Value

Ross · 14 June 2021

★★★★★ 1/5

Trustpilot

A letting agent who will ask you to…

A letting agent who will ask you to transfer full deposit to secure a property before you sign a tenancy agreement which against the law in Scotland. The staff are very rude, unprofessional and arguing on the phone to keep your deposit until up to 28 days. I dealt with couples of letting agent in Scotland and none of them asked full deposit to secure a property. Their lack of communication is mental after transferring that full deposit to secure the property. Such a dodgy practice and pls avoid them at all costs.

Thiri · 19 April 2024

★★★★★ 5/5

Trustpilot

Top class service

We have been letting our flat through Zone for the last 15 years and they have have been fabulous throughout that whole period. From a landlord's point of view, we couldn't have asked for more - the gaps between tenancies have been minimal (days rather than weeks/months) and they are right on top of the rental rates that the market will bear; we are delighted with the levels they have achieved. From a tenant's point of view, they notify us immediately of any work which is required and then send in the appropriate trades to remedy any issues. They always respond promptly to queries and we are 100% happy to leave the management of our property in their capable hands.

Satisfied · 9 April 2024

★★★★★ 1/5

Trustpilot

Incompetent

Had a long tenancy with this group (10+ years). In that time they have performed a total of 3 repairs, despite having reported over 15 things which needed repairing. I ended up just repairing/replacing most things myself during the time. They claim to have no recollection of a pet deposit (£250), and upon moving out, are surprised that some things need repairing/replacing despite these having been reported or well within reasonable wear and tear given the length of stay. Left because they failed to repair 2 things which are considered major risks (and illegal to leave).

Liam · 19 March 2024

★★★★★ 1/5

Google

Would give zero stars if I could for the poor service and wasting my time. Agent emailed application forms to me on 31 May 2020. I phoned for an update on 2nd June and was told the agent was not in the office and to wait. Phoned again on 5th June and was told an email would be sent to the agent I have been dealing with and will get a phone back. Now 12th June and still nothing. I sent my private details in that application form on 31 May and since then nothing. I do not recommend Zone Lettings.NegativeResponsiveness, Professionalism

Arfy · 14 June 2020

★★★★★ 2/5

Google

Rented with Zone Letting Edinburgh for 3 years. Found them to be extremely slow at replying to any requests for repairs and unprofessional when confronted regarding this matter - in one case waited over 3 weeks for a series of significant repairs to be made and after emailing to chase them up received a sarcastic response saying 'thats a nice email that you sent me, thanks for that.' Also received a significant number of charges for issues that should have been considered as 'wear and tear' upon leaving the tenancy. This included them trying to charge us for losing the keys to the communal back garden however we were able to prove that we had in fact requested said keys 3 years earlier and had never received them in our entire time there! Have given them a 2nd star for being reasonable and conceding to some of these issues in the end. In general I would never rent with them again and would advise others to avoid them!

Shaun · 14 June 2020

★★★★★ 1/5

Google

AVOID. We rented a property with Zone Letting, and we basically had to run away. In our first weeks in the apartment we sent several emails kindly asking them to remove the mold in the bathrooms, repair the cooker hood and clean the dirty toilets. After two weeks they stopped replying to our emails. We asked for advice to Safe Deposit Scotland, who recommended us to move away ASAP. They still asked us for an end of tenancy cleaning, a total scam. Management of the property was also dreadful. During our tenancy we received several overdue bills on their name. They never replied to our emails, until the debt was passed to a collection agency (see picture attached). The only thing they did afterwards, instead of paying, was to replace the name of the agency by the name of the landlord.

Paqui · 14 June 2020

★★★★★ 1/5

Trustpilot

Pending resolution

Still waiting for my deposit return after moving out on 15th July. Emails ignored and no updates since the inspection. I’ve now escalated to SafeDeposits Scotland. I’ll update this review once resolved, but so far, the experience has been rude, aggressive, and extremely stressful.

Bisola · 27 July 2025

★★★★★ 5/5

Google

I rented with Zone for 2.5 years and I'm not sure what the bad reviews are all about. Every time I emailed about an issue, it didn't take more than a couple of days for it to be fixed. I had a couple of instances when I had to follow up with emails, but isn't that normal?! I certainly have missed emails and have been delayed in my responses, at times, at work. Life gets busy and human error happens, I think as long as follow up emails are answered, I don't really find that to be a big problem. I think the best thing I could say is that I would definitely rent with Zone again and would recommend them to F&F, too.

Ava · 10 February 2024

★★★★★ 2/5

Trustpilot

sewage leak

I had a frustrating and unprofessional experience with this letting agency. I dealt with a serious issue where sewage was coming through my ceiling, and despite the urgency, it took them over a month to fix it. Throughout this time, they continuously promised it would be resolved soon, but nothing was done. My room was uninhabitable, and I had to chase them repeatedly for updates.

Tom · 16 October 2024

★★★★★ 5/5

Google

I have been working as a contractor for Zone for around 8 months and have nothing but good things to say. All of the staff are very friendly, organised and professional. Communication is great and payment is always prompt. I cannot speak as a tenant, but many have told me that they were very happy with their experience. I wouldn't hesitate to let a property through Zone should I ever have the need. Highly recommended!

Ali · 14 June 2020

★★★★★ 1/5

Trustpilot

The Worst Letting Agency

Upon moving out, I repeatedly contacted them to release my deposit. Unfortunately, even after a month has passed, my deposit remains unreleased. Following persistent follow-ups, they informed me that they had hired a "sparkle clean" service and would be sending me an invoice for the cleaning expenses. Ironically, I had already hired a professional cleaner to ensure the property was left in impeccable condition before my departure. The house was in a cleaner state than when I first moved in. It is disheartening to note that despite my efforts and the clear state of the property, they continue to withhold my deposit.

Abhi · 13 November 2023

★★★★★ 5/5

Google

I’ve rented from a few different agencies in Edinburgh and haven’t had positive experiences. I was renting from Zone for the last 14 months and they have been great to work with. The small issues we had when living there were taken care of promptly. They were friendly and responsive. We even got all of our deposit back which is rarely the case from most agencies. Highly recommend!PositiveResponsiveness, Quality, Professionalism

Haley · 14 June 2021

★★★★★ 5/5

Google

I was a tenant of Zone Letting for just over 2 years and was very satisfied with their service. The initial letting process was simple and open. Upon moving into the property they provided a CD containing photos of the current wear and tear in the property and I was encouraged to take my own photos to update their records if I thought there was anything missing. During the tenancy they always responded quickly whenever I reported any issues (hot water/washing machine breaking, etc.). Upon check-out they were happy to return my deposit in full. When I recently contacted them for a character reference for a flat I was attempting to let they (Ross) provided me with an excellent reference within 10 minutes, which I thought very impressive. I honestly have no complaints about Zone Letting, and from my experience would most certainly recommend them as a good agency to let from.

Mark · 16 June 2015

★★★★★ 5/5

Google

We moved into our Glasgow flat just under 10 years ago but have always dealt with the Edinburgh office when we needed to contact Zone Letting. Throughout this period we received an exceptional service, especially from the Manager at the Edinburgh office. For any problem that did emerge, a quick phone call or an email was promptly answered and dealt with in a professional and timely manner. As we will be looking again soon in the coming months for a flat in Glasgow, Zone Letting will be our first choice when looking for a letting agent. Thanks to Zone Letting for making our time renting the property a stress and hassle free, and above all, a pleasurable experience.

Anna · 16 June 2014

★★★★★ 2/5

Google

Lazy, irresponsible, bad communication (IF ANY!) bad organization, entire company is a farce. They will show up to your apartment suited and booted looking every part the professional (enjoy that illusion - It. Won't. Last.) If you have any problems with the property don't waste your time telling them. This is a company that likes to play the blame game, whether it be the TENANT or THE LANDLORD or both at the same time! Just don't point the finger in their direction, it might mean they have to actually get up off their backsides.If I could give them a less than zero rating I would. Will not be wasting our time with these jokers again.

Capricious · 16 June 2013

★★★★★ 5/5

Google

I rented a flat through Zone Letting and always found them to be a great letting agent. The people at Zone are really helpful and friendly and a pleasure to deal with. They were great when helping me move from a different city to Edinburgh and the flat I rented from them and always great at giving notice for viewings when I came to leave. The flat was in great condition when I moved in so very little needed attending to but when it did again, Zone were great and getting someone out quickly to deal with the issue. I've heard horror stories of people dealing with bad agents and know it can be a pain - if going through a letting agent again Zone Letting would be my first choice and one I recommend to my friends.

Gina · 16 June 2013

★★★★★ 5/5

Google

I recently ended my 2 year tenancy with Zone and can say I did not experience any issues throughout my time staying in the property managed by them. Any queries were picked up and responded to in a timely manner and the agents worked …

Talia · 16 May 2025

★★★★★ 5/5

Google

They helped me found an apartment asap! Especially, Wojciech is very polite and helpful! There is always someone there for you!

Ioannis · 30 May 2024

★★★★★ 5/5

Google

Great letting agency, I have let my flat through them for 5 years and they have been fab. Excellent communication, issues dealt with quickly and no gaps letting out my property. I've just sold my flat and the team helped me through the eviction and preparation for sale. Couldn't ask for more.

Hannah · 14 June 2023

★★★★★ 2/5

Google

Nothing much to say about the flat itself, a few repairs needed to be done and they've done it "on time". The problem is when we left, they decided to charge a cleaning fee for the carpets. to be fair, the carpets were stained but not by me, by the previous tenant, but it seems like the agency didn't check it before i moved in, so I ended up paying for a problem I didn't cause! So unprofessional...

Karine · 15 June 2016

★★★★★ 1/5

Trustpilot

Unlawful and coercive

Attempted to pressure me into sending rent/deposit before I had a tenancy agreement once they thought I had no other options. Unlawful and coercive agency, avoid if at all possible

Anon · 5 October 2025

★★★★★ 5/5

Google

Stayed with this letting agent for 7 years and have only good words to say about my experience. They are committed to high standard and very professional approach. All responses were prompt and issues fixed with a very short time period. Zone Letting, you deserve 5 stars and my recommendation.

Jan · 14 June 2023