Zone reviews

★★★★★ 5/5

Google

I can’t recommend Zone Letting highly enough, and Ross Winton in particular has been absolutely exceptional throughout the entire process. From the very first point of contact, Ross was professional, knowledgeable, and incredibly responsive. He took the time to explain everything clearly, answered all questions promptly, and made what can often be a stressful experience feel completely straightforward and well managed. Ross genuinely goes above and beyond to ensure everything runs smoothly, showing real care and attention to detail at every stage. His communication was excellent, his advice was honest and helpful, and his commitment to great customer service truly stood out. If you’re looking for a reliable, efficient, and friendly letting agency, Zone Letting is a fantastic choice, and Ross Winton is a real credit to the company. I wouldn’t hesitate to use their services again and would happily recommend them to anyone.

G · 16 January 2026

★★★★★ 5/5

Google

I can highly recommend Zone Letting as a rental agency having just ended my second tenancy with them. I found their service to be quick, efficient and personal. Ross was always prompt in his response to any queries or issues I had and I felt that I was treated as an individual rather than a number. I received my deposit back in full and would not have any hesitation in recommending them.

Isabel · 16 August 2025

★★★★★ 5/5

Google

Byram and the team have been responsible for the management of my flat for 14 years and have been amazing. It has really made the experience very light touch for me but they have been proactive in keeping the place in good order and almost always full. I have recently sold the property with them, to the tenant - I’m a big fan of theirs.

Sarah · 16 December 2023

★★★★★ 5/5

Google

Zone Letting have managed my rental property in Edinburgh for the past 8 years and I can thoroughly recommend them! The few tenant changeovers I've had have always been managed professionally and carefully with Zone Letting covering all aspects of relisting, tenant reference checks and landlord obligations etc. Any maintenance issues reported by the tenants are communicated to me immediately by Zone's property managers, and any repairs needed are carried out to a high standard of workmanship. Employees at Zone are easy to communicate with, efficient and friendly and always more than willing to go that extra mile to ensure all parties are getting the best letting property service possible.

Catherine · 16 February 2026

★★★★★ 5/5

Google

Have rented in Edinburgh many times for professional let’s (most experiences negative with bigger agencies) and never came across such a proactive and helpful letting agency. Any repairs are done promptly, Ross and his team are super fast to get back to you and no job is too big or too small. Managed to lock myself out one day and they had a locksmith at house within 30 minutes of calling. You literally couldn’t ask for more, still surprised at how good they are and wouldn’t hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Jennifer · 25 August 2021

★★★★★ 5/5

Google

I rented a property for over 7 years via Zone Lettings. I must say I found my experienced with zone letting to be very professional, responsive and dedicated service. They dealt with the issues swiftly and efficiently. Ross, Gosia and Wojciech made living in the property fun as a tenant. There attention to detail was truly great. Please keep up the great work. Wishing you all the very best from Memphis TN.PositiveResponsiveness, Quality, Professionalism

Henri · 14 June 2022

★★★★★ 5/5

Google

I have rented a property from Zone Letting for the past 4 years and can confidently say they have been excellent! Incredibly unintrusive but always responded swiftly to any issues in the flat, and always handled repairs as soon as possible. I would highly recommend Zone Letting and want to thank Ross and Gosia for their excellent service and professionalism.

Steven · 19 July 2023

★★★★★ 5/5

Google

My partner and I have rented a flat with Zone Letting for the last couple of years and we've never had an issue. In fact, Ross was always very helpful and responsive. Whenever we've had issues with broken appliances, those have been changed for us in a timely manner. We can only recommend Zone Lettings. Thank you Ross!

Giuseppina · 24 March 2025

★★★★★ 1/5

Google

Spoke to Jordan this morning, what a waste of oxygen. I had a missed call so phoned in, I was told I should've been left a voicemail or email - I was left neither, he then hung up. Phoned in again (and got Jordan again!) after finding the details myself and was told a viewing time. After asking him to repeat the time so I could write it down he replied in a tone like I was asking a stupid question (maybe difficult for him). Regardless, don't care for the flat viewing anymore and won't contact them again. What a useless call, and staggeringly unprofessional. I can see why he's bottom of the pile as an estate agent.

Seb · 14 June 2020

★★★★★ 5/5

Google

We rented a house from Zone Letting Edinburgh and their service has been very professional and efficient throughout the whole process. I would like to thank Eoin especially as he had guide me through everything and he is really a star. I have got my tenant deposit back swifty also. Thank you so much Eoin and Zone Letting.

Maggie · 14 June 2023

★★★★★ 1/5

Trustpilot

The worst agency I’ve ever encountered

The worst agency I’ve ever encountered. The manager and administrator are incredibly mean and rude. They asked for my company accounts for no reason. Firstly, I am not buying the property; I am letting it. Secondly, they should only ask for my self-assessment, not my company accounts. Especially David, he is an unprofessional and rude person. Please stay away from them. If you let the property from them, you will lose your money and your peace. I wish I could give them zero stars.

Idrees · 9 February 2024

★★★★★ 5/5

Google

We rented a property for 2 years via Zone Letting and always experienced a professional, responsive and dedicated service. Any problems are dealt with swiftly and efficiently. We had some heating problems on Christmas day 2020 and despite the bad weather and pandemic, Ross was out in the early morning to make sure we had heating through the winter period. Couldn't ask for a better service!PositiveResponsiveness, Professionalism

Charlotte · 14 June 2022

★★★★★ 1/5

Google

We had a terrible experience with this company. After viewing a property and making an application (which included supplying financial details and ID), we received a request from Ross to make a £2500 deposit to a Western Union account in his name in order to ‘take it of the market’. Concerned about what seemed like an attempted fraud, we called the company to speak to the MD Byram (who also seems to be the owner of the property in question). Ross told us Byram was unavailable and claimed not to have sent the email (even though it was part of an ongoing email chain that he had actively participated in). He subsequently told us that Zone’s IT system had been hacked. Even this is a troubling explanation, given that the company handles financial information of tenants and landlords. Avoid.

S · 15 June 2019

★★★★★ 5/5

Google

I had a fantastic experience with Zone Letting. The team was professional, responsive, and very easy to work with. They kept me informed throughout the entire process and made everything feel smooth and stress-free. Their attention to detail and commitment to providing excellent service really stood out. I would highly recommend Zone Letting to anyone looking for reliable and trustworthy letting services.

It,s · 2 April 2026

★★★★★ 5/5

Google

Zone Letting have looked after us for over 2 years and especially things like boiler troubles and when a tap broke on a Sunday, the likes of Byram and Ross were responsive and got things fixed as quick as they could! When the landlord was wanting to sell the flat, Byram sent us flats like the one we were in and tried to sort us out. Would recommend.PositiveResponsiveness, Professionalism

Conor · 25 August 2021

★★★★★ 5/5

Google

We rented a property in Bruntsfield from Zone Letting and found them to be an excellent letting agent. They were very helpful when we had issues with noise from neighbours and also helped us to find a new property. If we had any issues with our flat they were attended to quickly and thoroughly. We found Zone Letting to be far more reliable, friendly and trustworthy than any other letting agents we have dealt with. Byram and his team really care about their tenants and are always at hand to help.

Mark · 16 June 2015

★★★★★ 5/5

Google

Hello new potential tenant! My wife and myself have been renting two bedrooms flats/apartments in Edinburgh in the last 10 years. Mostly through the agents. We have been really lucky and got many good homes. However with Zone Letting it has been different experience. In terms of quality of service and price ZL are fair player on the local market. They know what they do and they were the best! There were no problems when reporting small issues. Also they were very flexible with reservation and money (much appreciated Byram). Their response times are incredible - email or phone-call are dealt with quickly. We felt like the most important customer to them. Anything we required was arranged around our working hours. We have recommended Zone Lettings to around 40 people we know in Edinburgh. Honest and professional company but with extra focus on customer needs.

Tomasz · 16 June 2015

★★★★★ 1/5

Trustpilot

An absolute cowboy letting agents

An absolute cowboy letting agents, we would urge you to avoid at all costs. They are unhelpful, unprofessional and often unresponsive. They have a pattern of ignoring important emails, and their documentation is often not completed properly. We strongly believe they do not care about their tenants at all.

Kirsty · 10 June 2026

★★★★★ 1/5

Google

Zone has put me and my wife through an absolute nightmare over the past few weeks. They let us a flat with a broken boiler, and with penetrating damp / black mold in the bedroom. Neither of these issues were apparent at the viewing a month prior - they assured us the boiler worked, and the previous tenant's belongings were covering up the damp spots. Being desperate for housing, we were willing to overlook the other red flags (massively outdated fittings, filthy carpet, bathroom door that wouldn't close). Then we moved in, and found it was completely unfit for human habitation. Zone are now treating this like it's our fault, and saying they can't give us back our first month's rent until they find someone else to rent the place out - and then they'll only give us back a portion of it, depending on how long it takes them to find that new tenant. Trouble is, that gives them a direct financial incentive to slow-walk the process: the longer it takes, the more of our money they get to keep. I've had to get a tenant's rights group involved just to have a chance at getting what I'm owed. In the meantime, I've lost sleep, money, and time, none of which I can get back. Avoid Zone Letting at all costs.

Jon · 14 June 2023

★★★★★ 5/5

Google

Our experience with zone letting has been a very positive one. Our first property we applied for we were unsuccessful however zone kept our application and have helped us find another property. Ross was very helpful at keeping in contact and helping us with our search.

Andrew · 19 July 2023

★★★★★ 5/5

Google

I have found Zone Letting the best rental agency I have used in Edinburgh. As a landlord their fees are competitive and their management skills excellent. The rental process over the last 7 years has been seamless and any issues arising during the tenancies were taken care of without causing me any stress. I would highly recommend them.

Linda · 16 February 2026

★★★★★ 5/5

Trustpilot

I cannot praise Rob highly enough

I cannot praise Rob highly enough. After an unsuccessful application for one property, he reached out with another which was absolutely perfect for us and ticked every single box. He was absolutely brilliant, very easy to deal with and very responsive.

Andrew · 12 June 2026

★★★★★ 5/5

Google

I've been using Zone Lettings for over 15 years for managing my properties and finding tenants. I have found them professional in all aspects and the tenants have been extremely well selected. They are very responsive to queries both from tenants and landlords. I would look no further than Zone in future and recommend them highly.

Gill · 16 February 2026

★★★★★ 5/5

Trustpilot

Excellent service for both landlords and tenants. Highly recommend.

I've been using Zone Lettings for over 15 years for managing my properties and finding tenants. I have found them professional in all aspects and the tenants have been extremely well selected. They are very responsive to queries both from tenants and landlords. I would look no further than Zone in future and recommend them highly.

Gill · 19 January 2026