Trusted Agent profile · Edinburgh

WATERMANS Edinburgh reviews

★★★★★ Excellent

580 reviews across 2 platforms

5-10 Dock Place, Edinburgh, EH6 6LU

WATERMANS's office in Edinburgh, at 5-10 Dock Place, is rated 4.8 out of 5 across 580 reviews on two platforms, including 571 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

571

Reviews on Google

This office

Facebook logo

4.6 / 5

9

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for WATERMANS, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.

5/5

Google

We have just sold our flat and used Shawn Wood to do the conveyancing. From the outset he has been very professional, providing sound advice and a cheerful friendly approach throughout what turned out to be a sometimes difficult and protracted process. He has been very responsive to frequent contact on our part, and on the few occasions he was not available other members of the team at Watermans have been willing to step in and assist. Shawn has provided an excellent service at a very competitive price and we would not hesitate to recommend him.

Jo · 1 January 2023

5/5

Google

Mollie Simpson was assigned my case handler from the start and was outstanding in her delivery of the case and extremely professional throughout. I found Mollie to be very responsive to any queries that i had and advised outstandingly from start to finish. A first class service.

Alan · 6 July 2020

5/5

Google

Shawn is a great solicitor. Managed to help me with my first home buying process and be very prompt and responsive giving great etiquette and being highly communicative with any questions raised.PositiveResponsiveness, Quality, Professionalism, Value

Bethany · 27 August 2022

5/5

Google

Thank you to Johnny Richardson for excellent service throughout my case. I was kept informed at all times and felt included when decisions were made. This was a very seamless process and directed well by competent staff.

Arlene · 31 May 2022

5/5

Google

1st class service from Mr Johnny Richardson from start to finish . I was kept up to date for the entire time that my case ran . Mr Richardson couldn’t have been more pleasant or helpful . I would highly recommend this law firm and namely Mr Richardson .

Clare · 8 November 2022

Agent replied · 6 July 2023

Clare, we really appreciate you taking the time to leave such a fantastic review for Johnny! We are delighted he was able to help, and we will be passing along your kind words.

5/5

Google

The whole experience with Watermans Legal was a very enjoyable and practical experience. All the steps went really well. Finally, we are very pleased with the choice made and pleasantly impressed. Here we found warm people and very good professionals. Congratulations to Watermans Legal and a lot of success!

Marius · 1 June 2019

5/5

Google

Highly recommended, would use again! Pleasure to work with Shawn.

Liam · 4 February 2025

Agent replied · 2 September 2025

Thank you for writing a review for Shawn! We appreciate your positive feedback, and look forward to working with you in the future.

5/5

Google

As we were first time buyers we needed extra guidance throughout the process. Louise was professional, efficient and supportive along each step of the way. Thank you to Louise and her team at Waterman’s:)

Kristy · 6 July 2022

5/5

Google

Thank you Johnny Richardson. Very professional, courteous and streamlined service. Highly recommend!

Samantha · 6 July 2020

Agent replied · 6 July 2023

Thanks Samantha - we have passed your feedback on to Johnny

5/5

Google

After having a motorbike accident that was not my fault I was advised to contact Watermans which I did and they were great dealing with everything.....highly recommended!!

Kyle · 26 March 2024

Agent replied · 1 January 2024

Thank you for taking the time to leave a positive review for the team!

5/5

Google

Shawn was so helpful throughout the whole process, I am a first time buyer and he helped me every step of the way. Quickly responded to all my questions and was highly professional throughout. Thank you very much Shawn.

Erin · 6 July 2021

5/5

Google

Following the great service when selling our last home, we were delighted to use Watermans Legal again for our next house purchase. Louise was fantastic throughout the process, keeping in regular contact and explaining the process fully. Highly recommended.

Ross · 6 July 2021

5/5

Google

Louise at Watermans Legal has sold 2 properties and bought 1 for us. We are very impressed by the efficiency and friendliness which we have experienced throughout this process. We would not hesitate to recommend Louise at Watermans to all family and friends.

Moira · 6 July 2020

5/5

Google

Brilliant job done, claim was settled very quickly. Big shout out to Molly Davidson who was my claim handler. She was very good at keeping in touch and returning my calls and keeping me up to date. Thank you for a great service!

Derek · 6 July 2020

5/5

Google

We’ve just moved into our first property together. So glad we chose Watermans as our solicitors, especially following a negative experience with a rival firm; the difference between the two was stark. We needed a friendly expert we could trust to hold our hands through a complicated and intimidating process, and Rebecca not only gave us exactly that but did so without being patronising or pushy. She and her colleagues could not have been more helpful and we wouldn't hesitate to recommend Watermans to others.

James · 6 July 2022

5/5

Google

Although I have been a homeowner for over 12yrs, the process of selling a property was completely alien to me and I had been holding off doing so partly due to fear around the process and the potential cost implication. Zayna (Tzana) was introduced to me by a friend who had recently used Watermans Legal to help with the sale of their own property and came very highly recommended. Not only was Zayna helpful and professional but she was also down to earth, approachable and reassured me no question I had would be left unanswered (and was also answered in terms I could understand). She also showed so much care and love for my wee dog, Milo...always a win!! While the initial viewing and then offer stage was quite fast-paced, Zayna really took the pressure off me and did all the hard work. I would also like to highlight here Emma's contribution, who helped choreograph all viewings and ensured that these didn't affect the hours of my self-employed business. Following a successful bid at closing date, I was then put in the capable hands of Shawn who helped draw up and communicate the terms of sale between both parties, whilst keeping me informed of every stage and/or requirement for any documents from my side, right until the sale was completed. This was the part I was most worried about but it was so straight forward! I really am grateful to all of the people involved in this whole process. They made what I had pre-empted as being a scary, formal, daunting process so simple, straight forward and almost, enjoyable! I would absolutely recommend Watermans Legal to friends & family and plan to use their services why I look to purchase my Forever Home!

Sarah · 6 July 2022

1/5

Google

Used them few years ago. Based on No Win No Fee. I did get my vehicle fixed. My case with was RAC whic damaged my vehicle. After a while RAC (who was at fault) decided to pay for age which was for only for couple of hundred. I wasn't happy with this and Watermans were unwilling to continue with my case. This meant that I had to pay for shortfall. I was unwilling to pay. They then started court proceedings against me. Decided to pay and close the case. Crafty company. They charge both customer and others to make money. Dishonest company. Avoid at all costs!!!

Mohammed · 6 July 2022

5/5

Google

I can not recommend Watermans highly enough. The Estate agency team are professional, efficient and very easy to work with. They completely removed any stress or hassle from our sale and achieved a higher sale price than I could possibly have imagined. I truly believe that this was down to the commitment, skill, and dedication of the team we worked with. From the quality of the marketing production to managing and conducting all the viewings, everything was flawlessly conducted, and with an incredibly personal and friendly touch. I’d never use another Estate Agency again, and if this ethos is carried into their other departments, Watermans will be an easy choice for any legal business we may have in the future. Thanks again for being totally fantastic!

Kim · 6 July 2022

5/5

Google

Watermans Legal were professional, friendly and efficient. We worked with Rachel and she was always helpful and had all the answers and advice we needed to purchase our flat in Edinburgh.

Chloe · 6 July 2022

5/5

Google

Watermans handled my case very professionally and kept me updated at every step of the way. I would like to thank Laura Swan personally as she handled my case from start to finish and was extremely pleasant to deal with. 5*PositiveProfessionalism

Ryan · 27 August 2020

5/5

Facebook

I can not recommend Watermans highly enough. The Estate agency team are professional, efficient and very easy to work with. They completely removed any stress or hassle from our sale and achieved a higher sale price than I could possibly have imagined. I truly believe that this was down to the commitment, skill, and dedication of the team we worked with. From the quality of the marketing production to managing and conducting all the viewings, everything was flawlessly executed, and with an incredibly personal and friendly touch. I’d never use another Estate Agency again, and if this ethos is carried into their other departments, Watermans will be an easy choice for any legal business we may have in the future. Thanks again for being totally fantastic!

Kim · 5 May 2022

5/5

Google

We dealt with Shawn Wood. The whole experience was excellent. No fuss, questions answered in a timely fashion when they arose, and nothing was too much trouble. Highly recommended.

Stephen · 3 September 2022

5/5

Google

I had the best experience. It was so straight forward and stress free, Tzana is brilliant and organised everything for me start to finish. Can not praise her enough and the company. Thank you to allPositiveProfessionalism

Kevin · 27 August 2021

5/5

Google

Johnny Richardson was first class would highly recommend.

Derek · 6 July 2020

Agent replied · 6 July 2023

Thanks for your feedback Derek - much appreciated

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about WATERMANS Edinburgh

How many reviews does WATERMANS Edinburgh have?

WATERMANS's Edinburgh office has 580 reviews across two platforms: 571 on Google, 9 on Facebook (across the whole business).

What is WATERMANS Edinburgh's rating?

WATERMANS Edinburgh is rated 4.8 out of 5 across all 580 reviews, and 4.8 out of 5 on Google from 571 reviews.

Has WATERMANS won any awards?

Yes. In The Trusted Agent 2026 awards: WATERMANS, Edinburgh won Trusted Agent.

Where is WATERMANS's Edinburgh office?

WATERMANS Edinburgh, 5-10 Dock Place, Edinburgh, EH6 6LU.

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