WATERMANS Edinburgh reviews

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience working with Kathy Miller and her team. They helped me with the purchase of my buy-to-let property and handled everything very professionally from start to finish. Kathy was always responsive, patient, and kept me well informed throughout the whole process. She made what could have been a stressful experience feel smooth and easy. I truly appreciate her hard work and dedication, I would highly recommend Kathy Miller to anyone looking for a reliable and professional solicitor for property transactions.

UwU · 26 November 2025

★★★★★ 1/5

Facebook

My experience with this solicitor during the purchase of my home was unfortunately below expectations. There were delays in the completion process, and there was an issue with how funds were returned to the mortgage lender. This caused some confusion and led to complications with my mortgage payments. While the transaction was eventually completed, the overall process was more stressful than it needed to be. Communication could have been more proactive and clear throughout.

Izabella · 2 September 2025

★★★★★ 5/5

Google

We used Watermans for the purchase of our first flat and they've been fantastic! Lauren was so positive and on the ball with our questions when submitting our offers. She explained the process, timelines and how to manage expectations as well - as first time buyers, it made our experience really great. For the legal side, we worked with Caitlin and she was also very proactive and responsive throughout. We felt we could ask any questions and she followed up on every ask we had. We would definitely recommend Watermans to anyone who is considering to buy! Very professional and friendly approach.

Kat · 8 May 2025

★★★★★ 5/5

Google

I used Watermans to buy a property, they came recommended to me by my mortgage advisor. I dealt with Sophie, who was extremely helpful throughout the process, answering all my queries, which probably were a little silly at time as I was a first time buyer and had little knowledge on the process, and kept me up to date with any developments. Highly recommend for conveyancing, thanks to Sophie this process was a lot less stressful than I think it would've been otherwise

Jakub · 26 March 2025

★★★★★ 5/5

Google

Watermans handled a personal injury and car loss claim following a road traffic accident.They did so superbly. They were extremely efficient and professional in their communications and excelled in negotiating a settlement which was far beyond our expectations . This work was primarily done by Johnny Richardson, whom i cannot speak highly enough of. There were some issues in the case that Johnny handled with patience and skill .He was instrumental in achieving a settlement which, as stated, exceeded our highest expectations . This was my first experience of this firm and i can easily see why they are so highly rated and successful.

Vincent · 26 March 2025

★★★★★ 5/5

Google

Kathy Miller dealt with my first home purchase from start to finish. kathy let me know the process and what timescales I could expect, she kept us fully updated and was to hand at any opportunity. We felt comfortable asking questions and his wealth of knowledge was shown. I will be reassured that it will be handled professionally and with care! would highly recommend Kathy at waterman.Thank you for all your help!

Eddy · 5 May 2025

★★★★★ 5/5

Google

In the initial stage, Lauren was incredibly friendly and knowledgeable, explaining everything about making an offer in detail. After that, Caron handled the conveyancing work with professionalism, ensuring everything was completed on time. She was very friendly, and all email communications received prompt replies. I was truly overwhelmed by the excellent service from start to receiving my keys. Thank you so much! 🙏

Bala · 19 March 2025

★★★★★ 5/5

Google

Sam was amazing from start to finish. He kept me updated throughout the full process and his advice was always spot on. I hope to never need your services again Sam, but if I do, I will be reassured that it will be handled professionally and with care! Thank you for all your help!

Hannah · 26 March 2025

★★★★★ 5/5

Google

Absolutely fantastic from start to finish. My case was transferred to Johnny and his team who have been a pleasure to deal with! Have made the whole process so easy and stress free as a first timer! Would recommend the Watermans company to anyone who was looking. Top class service⭐️

Emma · 26 March 2025

★★★★★ 2/5

Google

I wish I could say we had a good experience with Waterman's but ultimately I think we were left feeling their service was lacking. We used them this past spring in the purchase of our first home - did we ultimately purchase and move into the property? Yes, and for that fact I give two stars. However, our assigned solicitor Aaron was fairly noncommunicative throughout the whole process and we repeatedly had issues getting our documents shared and approved. We would submit documents within 24 hours of request, and then get a reply that they were not suitable sometimes up to two weeks later. This carried on to the point where the handover of keys was delayed. Things happen, and that in itself wouldn't have been such a big deal. However, after we got moved in we had an issue with the flat, still within the window where it falls to the seller to sort out. Although Aaron was somewhat helpful getting back into contact with the seller, once the bill came through for that service, which was not our responsibility, he pretty much fell off the face of the earth - no replies to our emails, calls, or voicemails. It's been about two months and still our messages have gone unanswered. Lastly, although my partner (male) and I were buying the property together, I was repeatedly left off email communication despite consistent reminders for me to be included as an equal purchaser of the property. Just sort of one more thing that rubbed us the wrong way. Overall, we're disappointed in Waterman's lack of timely communication and customer service, and plan on using another firm in the future.

Kristen · 26 March 2025

★★★★★ 1/5

Google

Incompetent would be a nice way to describe Watermans. They had 2 months to work with the buyers of our property to find out their bank details, where their funds were coming from etc, and left it until 2 days before the agreed move in date. Had to cancel movers, furniture deliveries and wifi set up, which cost us extra money as it was such short notice. They also totally disappeared prior to the Christmas break and clearly didn’t do any work the first week back in the new year either. Avoid at all costs. P.s if you find out Valerie is your solicitor, run the other way.

Darragh · 6 March 2025

★★★★★ 5/5

Google

Sam Donaldson - Claims Handler Watermans I received a first class service from Sam at all times. Sam was extremely professional, efficient, helpful and thorough in his work for Watermans, at every stage of the process. He explained the process very clearly to me and kept me updated regularly by email and telephone. I found Sam to be polite and friendly and his advice was invaluable. I am extremely happy with the service I have received from Watermans and very grateful particularly to Sam for all his hard work and perseverance. I would definitely recommend using Watermans, as a professional solicitors and am delighted with the commitment and effort Sam put into my case. Top marks all round! Thank you.

Christian · 1 July 2023

★★★★★ 5/5

Google

I used Watermans for my first flat purchase, and I couldn’t be happier with the experience. Shawn Wood was my conveyancing solicitor, and he was absolutely wonderful. From start to finish, Shawn kept to his word regarding the timeline, …

Nicole · 22 April 2025

★★★★★ 5/5

Google

Great company. I recently purchased my new home through watermans and the experience was next to none. With updated phone calls and emails daily with Alex McLeanan in constant contact with updates ect just made the whole process very easy and I can’t thank you guys enough. Thanks Alex and the team for getting me my new and still having to deal with some legal issues here and there. Great support from the start right through to the end. 5*. Thanks again Alex and the team

William · 2 March 2023

★★★★★ 5/5

Google

I recently instructed Watermans to sell my property after they were recommended to me and I have been hugely impressed with the service provided. Shawn Wood in particular has been highly knowledgeable and responsive, and has made the process very easy for me. Their fees and costs also seem competitive. I would not hesitate to recommend Watermans to others and we will be inviting Shawn to act for us on further transactions in the near future. Many thanks to Shawn and the team.

Chris · 2 December 2022

★★★★★ 5/5

Google

Shawn Wood helped us tremendously! He was efficient , kept us updated throughout the process , replied immediately and got the job done . Hassle and stress free experience . Would highly recommend Shawn . Thanks Shawn !

Jaden · 26 March 2025

★★★★★ 5/5

Google

I recently bought a house, a process I have endured only once before and it did not involve both a sale and a purchase - needless to say I had no clue about what I was doing. Shawn Wood was recommended to me and he did not let me down. Held my hand through the whole process, answering all my many many questions, responding promptly and handling a rather protracted process without issue. I could not recommend his services highly enough if you are buying or selling a house.

Helen · 3 October 2022

★★★★★ 5/5

Google

We recently sold our property in Edinburgh and living in N.Ireland we were not sure what solicitors to use. Shawn Wood of Watermans 5-10 Dock Pl, Leith came highly recommended. I must admit we were very impressed and pleased at the professional and attentive manner Shawn handled the whole transaction and he couldn’t have been more helpful. I would highly recommend Shawn and the whole team at Watermans as they handled our sale very smoothly and it was a pleasure to do business with them and found them also to be very competitive which was a big plus in the present market. Many thanks Shawn Gerry & Joanne White N.Ireland

Gerryjoannewhite · 9 September 2022

★★★★★ 5/5

Google

Aaron supported us with the legal conveyancing of both the sale of our flat and the purchase of our forever home. We really cannot fault the service we received from Aaron and would recommend him to anyone (indeed - we already have). He kept us well informed through the process; we never had to chase him. He also stayed late one evening to assist us with a potentially costly snag during the process, which he resolved speedily and smoothly. We would have no hesitation in working with Aaron again. He’s a brilliant solicitor. Thank you, Aaron for all your help these past few months.

Benjamin · 26 February 2026

★★★★★ 5/5

Google

Sam was my claim handler and I found him to be professional, at all times with great communication skills. Am absolute credit to this solicitors. Delighted with his work in handling my claim.

Michelle · 26 March 2025

★★★★★ 5/5

Google

I had to turn to Watermans as I was injured in an accident and as I only held third party insurance, I needed to claim via a solicitor. I received excellent personal service from the get go, they were looking out for me through the whole process, sorted out compensation for my totalled car, got me telephone physio (due to covid) and a personal injury settlement that has enabled me to get by life back together. A special thanks to Sam Donaldson and Stacey Moore who handled my claim.PositiveResponsiveness, Quality, Professionalism, Value

Ley · 24 October 2021

★★★★★ 5/5

Google

I had to turn to Watermans as I was injured in an accident and as I only held third party insurance, I needed to claim via a solicitor. I received excellent personal service from the get go, they were looking out for me through the whole process, sorted out compensation for my totalled car, got me telephone physio (due to covid) and a personal injury settlement that has enabled me to get by life back together. A special thanks to Sam Donaldson and Stacey Moore who handled my claim.PositiveResponsiveness, Quality, Professionalism, Value

Michael · 27 August 2021

★★★★★ 5/5

Google

My brother has terminal cancer and is in a hospice. His condition took a dramatic downturn over the weekend which resulted in him being unable to travel to Watermans office to sign the will. Watermans Amy Kennedy visited my brother in the hospice, outside of office hours, to ensure the will was signed and properly witnessed. She was brilliant throughout and the family can’t thank her and Watermans enough for their help during a very difficult time.

Ian · 26 March 2025

★★★★★ 5/5

Google

I had to turn to Watermans as I was injured in an accident and as I only held third party insurance, I needed to claim via a solicitor. I received excellent personal service from the get go, they were looking out for me through the whole process, sorted out compensation for my totalled car, got me telephone physio (due to covid) and a personal injury settlement that has enabled me to get by life back together. A special thanks to Sam Donaldson and Stacey Moore who handled my claim.

Mic · 1 August 2021