WATERMANS Edinburgh reviews

★★★★★ 5/5

Google

Watermans were extremely supportive after my accident. They ensured that my car was fixed quickly and that physio was set up for a week after my accident. This led to intensive sessions over the next few months. Johnny was extremely helpful; keeping me updated with developments and checking in that I was receiving the support required. His help has been very much appreciated. Could not recommend the services anymore.

Joanne · 2 December 2022

★★★★★ 5/5

Google

I was involved in an accident in January this year and unfortunately had to take some time off work to recover. I was referred to John Kelly by a family member and would not hesitate to recommended him to family or friends. I run a small business and can ill afford to lose anymore time than I had already following the incident. John handled everything from the repairs to my car, a courtesy car and the other insurers which was causing me a great deal of stress. My claim was managed during the government lockdown and whilst I anticipated a drop in service levels it was quite the opposite. John was available at all times and responded promptly to any e-mails I sent. I was delighted with the service and would highly recommend John. Thanks again for all your support. EuanPositiveResponsiveness, Quality, Professionalism, Value

Euan · 27 August 2020

★★★★★ 4/5

Google

My case was dealt with by Mr Richardson. He assisted me from the beginning until the end. Whenever I had any questions, issues he did not hesitate to contact me and offer advice or solution. I was aware throughout the whole case of what is happening as Mr Richardson kept me updated at regular intervals or whenever there was any update. The only negative experience is the fact that the case lasted a year and a half despite the third party insurer not giving us difficulties. Case began in Sept 2018 and lasted until March 2020. Overall I am happy that an acceptable outcome was met, and that I went with the professional services of Watermans Solicitors.

Illes · 6 July 2020

★★★★★ 5/5

Google

We were first time buyers who were clueless. Luckily we had Shawn, who was efficient, patient and friendly professional. Our mortgage took longer than expected but Shawn kept up in the loop, and made sure we were not to worry. Everything was smooth after we have had the mortgage accepted. We have finally moved in. He was great and highly recommend. Thank you Shawn!

Ryoko · 3 October 2022

★★★★★ 5/5

Google

We instructed Waterman Solicitors after we were involved in a not at fault accident, but had been marked as at fault, thus putting my insurance premium up 70%. Heather was very professional and managed to get the decision overturned and a good settlement .

Ian · 26 March 2024

★★★★★ 1/5

Google

Our solicitors were extremely disrespectful, rude emails without any respect and promptness was the best they gave us. Actually trolling, I would have had better communication and empathy from a kid on Roblox which is a disgrace for a law firm. I did try to communicate with them to the end, but I might as well have given up earlier as the process stressed me out so much that my mental health was affected. When I tried to call them out on their behaviour, they apologised that 'I felt aggreived' as if they were not at fault at all, and then attempted to charge a fee despite a failed service from their part, saying that this IS their normal standard of working. Absolute disgrace.

N · 26 October 2025

★★★★★ 5/5

Google

Thanks very much to Caron, who helped guide us through the slightly more complicated Scottish house buying process. Very prompt replies, happy to help, thanks so much. Would recommend to anyone in Edinburgh!

Callum · 26 January 2026

★★★★★ 5/5

Google

Watermans has been outstanding. Louise Stenhouse assisted me with a title registry correction and the discharge of my mortgage, and she made the whole process incredibly easy. Clear, timely communication from start to finish. Truly appreciate her help.

Lin · 26 November 2025

★★★★★ 5/5

Google

Rebecca came in to the process late as we were not happy with our previous solicitor. She got up to speed very quickly and dealt with all of our transactions impeccably, remaining responsive throughout and very patient with all of our questions. No question that I highly recommend Rebecca, and Watermans to everyone.

Zarek · 1 January 2023

★★★★★ 5/5

Google

My experience with Watermans was exceptional Johnny kept me well informed and answered any correspondence swiftly

Lesley · 4 February 2025

★★★★★ 1/5

Google

I felt that communication was poor. Found out more information on my case from an other ember of staff and not the person dealing with my claim. Once my claim was settled that’s when you find out they deduct money to cover you’re treatment . If I was aware of that at the start I would have got treatment through my GP. Wouldn’t recommend Waterman’s to anybody.

Lawrie · 6 July 2020

★★★★★ 5/5

Facebook

Thanks so much to Louise for providing a professional and stress-free service in purchasing our new home. Louise was a pleasure to deal with and on hand when we needed her. Nothing was too much hassle for her and it really made us feel at ease being in her capable hands! Thanks to Louise and the team at Watermans Legal, highly recommended from us!

Beth · 16 February 2021

★★★★★ 5/5

Google

Can highly recommend Waterman's - especially Darren Turnbull- very knowledgable, helpful and provided excellent advice. Darren was at all times, very professional and guided me through the whole process where at times it seemed like an absolute nightmare!! Many Thanks for all your help and support.

Rizwan · 6 June 2023

★★★★★ 5/5

Google

I dealt with Erin who was absolutely lovely & very helpful she kept in touch with me throughout. Explained clearly everything that was going on with my case. Would definitely recommend this company.

Arlene · 26 March 2024

★★★★★ 5/5

Google

Very thankful to Johnny from Watermans for his patience and professionalism with a personal injury claim he was dealing with on my behalf following a RTA. The whole process was stress free, which was fantastic due to other family circumstances at the time of the accident. Would highly recommend both Waterman’s and Johnny to family and friends.

Ashleigh · 26 March 2025

★★★★★ 5/5

Google

Absolutely lovely people. Helped with my clam and kept me updated all through the process especially Johnny such a lovely guy so thank you for all your help i appreciate it

Jane · 26 March 2024

★★★★★ 5/5

Google

I wish to express the utmost gratitude to the above company in particular to Errin Aitchison with whom I was very fortunate to have been involved with during my claim. Excellent service, great communication & delivery of details & instruction. All of which eased my stress & concerns about dealing with this claim as I have never had to in more than 40 years of driving experience. . Thankyou & Watermans for all your help in resolving my situation.

Helen · 26 March 2024

★★★★★ 5/5

Google

Watermans have been fantastic to deal with. Sam has been so helpful and has kept me up to date with the whole process of my accident claim. Would recommend using Watermans.

Jacqueline · 26 March 2024

★★★★★ 5/5

Google

Rachel Stewart & Shawn Wood were excellent in dealing with some conveyancing work on my behalf. Communication and timescales were excellent and I would not hesitate to look further than Watermans for any legal advice. Will most definitely use again in the future.

Darren · 7 May 2023

★★★★★ 5/5

Google

Mr. Johnny Richardson, Claims Manager from Watermans, branch in Edinburgh, successfully handled my case for compensation for loss of health as a result of a seemingly minor road accident. First of all, Mr. Richardson sent me for non-invasive medical consultation. And my car was quickly and efficiently repaired, the original front bumper was replaced in place of the crushed one. Our contact was via the Internet, only at the beginning I had to come to the Watermans office with the documentation necessary to conduct the case. The customer service at Watermans is worth recommending! Not only was I met with great kindness and patience, but also with professionalism, which is always beneficial in situations of conflict of interests - the injured party and the perpetrator's insurer. What is very important is the way the legal services were settled: Watermans simply deducted 20% from the compensation won and sent the remaining 80% of the compensation to my bank account. I must admit that this is a very convenient, non-stressful way of dealing with a law firm. - I would like to thank Mr. Johnny Richardson for taking on this case and for the final result, very positive for me, in the form of winning the case.

Jack · 25 December 2023

★★★★★ 5/5

Google

Mr Richardson was very thourough with my case for compensation he done everything that needed to be done and guided me through everything I needed to do very caring and efficient in dealing with everything highly recommended he's excellent at his job.

Kathleen · 2 March 2023

★★★★★ 5/5

Google

Thank you for Kathy Miller sort all my paper work correctly in short time I really appreciate for her efforts top class 👍 👏 …

Hilmi · 26 December 2025

★★★★★ 5/5

Google

I can't recommend Molly from Watermans Solicitors highly enough. At time when I felt vulnerable after an accident, her calm and reassuring manner enabled me to feel supported. Throughout the process she always responded to my questions/concerns in a professional and timely manner. Thank You.

Gena · 2 November 2022

★★★★★ 5/5

Google

Can’t recommend this place enough, my handler Johnny Richardson was very helpful always keeping in contact and keeping me upto date with everything along the way.

Katie · 26 March 2024