Trusted Agent profile
★★★★★
580 reviews across 2 platforms
5-10 Dock Place, Edinburgh EH6 6LU
WATERMANS's Edinburgh office at 5-10 Dock Place is rated 4.8 out of 5 across 580 reviews on two platforms, including 571 Google reviews rated 4.8. The 9 Facebook count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for WATERMANS. Each award is assessed separately from the review sites.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleI would like to Thank Watermans Solicitors for dealing with my personal injury claim. I'd personally like to thank Molly Davidson for the professional way she handled my claim, she kept me fully up to date from start to finish. My claim was handled professionally & settled quickly. Molly is a asset to her employer. Regards Ian McMillan
Thanks for your feedback Ian - we have passed this on to Molly
5/5
GoogleWatermans Solicitors were very good in dealing and resolving my case. I specifically found them to be very attentive and clear in the communications with myself, which I found to be great as to keep me informed and updated. Certainly a very positive experience was received from this solicitors.PositiveResponsiveness, Quality, Professionalism, Value
HI. Thanks so much for your kind review
5/5
GoogleI found Johnny Richardson to be amiable and extremely helpful. Like talking to a friend rather than someone quite far away on the end of a phone. This sorry episode is now ended thanks to Waterman's and Johnny
Thank you for leaving such a positive review for Johnny. We are glad he was able to help, and we will be passing along your kind words.
1/5
GoogleIf you can avoid them, we highly recommend doing so. We used Watermans for their solicitor services based on recommendations from First Mortgage. The communication was extremely poor; our file felt neglected, and we had to chase them for updates. Neither the buyer nor we were in a chain, the flat was unoccupied for three months, and we were first-time buyers. Halfway through the process, they had to change our solicitor due to family problems, leaving us without answers for two weeks. The process was far from smooth. It was very disorganised, and when we called them to stress the urgency of the matter, as we couldn't afford the overlap of double rent and mortgage payments, we were laughed at. Two days before getting the keys, we finally received an update and a call from the director to apologise. While we appreciated the call, it did not help and felt like an excuse for their lack of professionalism.
5/5
GoogleI had problems getting my motor insurance excess paid after a no fault accident. Michael Mcguiness acted for me and got my money plus a £50 payment for inconvenience. He kept me informed at all times was very pleasant. I couldn't thank Watermans enough for a great service.
Thank you for taking the time to leave a review for Michael! We appreciate the positive feedback.
5/5
GoogleI have had many dealings with Watermans recently, particularly Johnny Richardson who has handled my claims with pace, ease and professionalism. Highly recommend.
We are glad to hear about your positive experience with Watermans, and will be passing along your kind words to Johnny!
5/5
GoogleI could not recommend Watermans highly enough, especially Darren Turnbull. He has guided my husband and I through a claim following a RTC we were involved in. There was never any pressure and, the outcome for myself and my husband was more than favourable.
Hi Liz. Thanks very much for your kind review. We will pass your feedback on to Darren who will be delighted to hear this.
5/5
GoogleWatermans just completed the sale of our house. Rebecca Ross was fantastic. Great communication and very efficient. We would highly recommend!
Thank you for taking the time to leave a positive review for Rebecca!
5/5
GoogleI would fully recommend Watermans, if you require a solicitor. I used their car accident section, and was in full facts of everything to expect and what did happen. I dealt with the girl and then Johnny Richardson. Both were expert in their knowledge and answered everything I asked in straight forward terms.
Thanks for your review Eleanor. We have passed your feed back on to Johnny. Thanks for choosing us to help with your claim
5/5
GoogleRachel dealt with my property purchase from start to finish. She has been faultless the whole way through, Rachel let me know the process and what timescales I could expect. Rachel completed all that was required ahead of schedule which allowed me to get my keys when it was planned. I will be using Rachel in the future when I buy to sell property as I know I can expect a 10/10 service every time. Many thanks to Rachel and the team at Waterman’s.PositiveProfessionalism
5/5
GoogleI needed a solicitor FAST to help me sort out my son's first home purchase. The prospect of finding a trustworthy solicitor was quite stressful. I didn't know where to start. Shawn Wood's profile stood out on the internet, then I heard the same passionate and positive comments from some acquaintances. I only needed to hear Shawn's voice to know I found the right person. Shawn is very diligent, get things done quickly and professionally while keeping a lovely human approach. Shawn explained everything in a simple manner, make us feel safe and confident that solutions were round the corner and he was going to make it happened. And he did, brilliantly and effectively. This is the first time I bothered to recommend anyone, any company or any product, so this is how much I believe Shawn is your first choice and your BEST decision.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRachel assisted me with the purchasing of my first home and she was beyond amazing. I am such a worrier and stress about everything but she kept me calm and pointed me in the right direction and kept me on the right path. She was super responsive to my emails getting back to me usually within 24 hours and often even within the hour!! I would highly recommend Rachel and Waterman’s Legal and I am already in the process of emailing to use another service they provide. Thanks so much again to Rachel and Waterman’s Legal you have been great!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI sold my flat with Watermans Legal last month and their service was absolutely outstanding. If you are unsure who to sell your flat with and are worried about what lays ahead, fear not. I know it can be quite a daunting situation but I can confidently say, I’ve never had such a positive experience as a customer. Jacquie initially came round to give me a quote and speak me through the process - this was the first time I have sold a property - and I was truly touched by her passion, enthusiasm and confidence. I instantly knew I was in good hands and it was clear that she cares about your experience as a customer and not just the end result of money. Louise was also fantastic with helping me understand the next steps when it came to concluding missives. She was always so kind and happy to answer my many questions - a really wonderful service. Thank you so much! From start to finish Watermans Legal were efficient, attentive and professional. I cannot commend them enough.
5/5
GoogleThe whole experience with Waterman’s Legal was 5 star service throughout. We used their services for selling our property and for the purchase of a new home. They were very quick in responding to questions and letting us know of new developments. We would happily use Waterman’s Legal again. Big shout out to Jacquie Sandison, Louise Stenhouse and Rachel Stewart for being with us for the whole journey. Many thanks for everything you did for us.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJohn was very good and kept me regularly informed and updated, even when there was nothing to report (these issues often take time). Hopefully I will not require your Services again and will certainly recommend to family and friends if required.
Hi Terry. Thanks very much for your kind review. We will pass your feedback on to John
5/5
GoogleMy experience with Watermans has been excellent. As a first time buyer I had a lot of questions. Shawn was friendly and did an exceptional job of making sure I was comfortable and well informed throughout the process.
Thank you for your positive review, Megan! We are delighted that Shawn was able to keep you so well informed throughout the process. Congratulations on your new purchase!
5/5
FacebookHave just completed my sale and purchase with Watermans Legal. Fantastic service. Tzana is a true professional and ensured we achieved an excellent sale price in a matter of days of going on the market. Efficient and smooth conveyancing by Rachel. Thank you guys, highly recommended!
Thank you so much, Gemma! It has been an absolute pleasure working with you all and we are so delighted on the result! All the very best in your new home & we hope Penelope & Ted love their bigger garden! <3
1/5
GoogleAfter reading the reviews on Three Best Rated, I decided to use Donald Wright at Watermans Legal for my divorce. I’m sorry to say that I had a really bad experience. Even after a couple of meetings and many email exchanges, Mr Wright didn’t fully understand my case. I became frustrated when Mr Wright wasn’t willing to challenge my ex’s solicitor on matters where she was completely at fault (draining company bank accounts). At this point I thought it was time to change solicitors which was a great move as my new solicitors suggested all the things I’d been trying to get Mr Wright to do for months. To top it all off, after moving to new solicitors I discovered that important information from my ex’s solicitor had not been passed onto me. Mr Wright was not willing to admit any shortcomings even after all the facts were put in front of him. I would highly recommend avoiding using Mr Wright.NegativeProfessionalism, Value
5/5
GoogleProfessional,friendly and a special thanks to Beth for her due diligence in getting the right results.
Thank you for leaving a positive review for Beth!
5/5
GoogleJohnny was great at every point of the process . Easy to reach and discuss any queries or reasurances I needed. Would recommend strongly
1/5
GoogleHorrible experience with Watermans. Buying as a FTB is stressful, but they do not make this any easier for you. The entirely time my case was handled by Alex, one of their paralegals. This person went on AL and cc'ed in Shawn, her colleague, who did not response to any of my emails. Even when Alex got back, they still ignored my emails even after I'd chased them again. Ended up going to VMH who are way more efficient and got my mortgage sorted within 2 weeks.
5/5
GoogleBrilliant hassle free experience Louise was very easy to deal with and kept us up to date Would definitely use Watermans Legal again
5/5
GoogleAlex, Lauren, and Caitlin dealt with my property purchase. They kept me in the loop and made sure everything was in place. The best part was that they completed the settlement within the specified time.
Thank you for taking the time to write a review of your experience. We are delighted to hear that your property purchase was smooth and timely, thanks to the help of Alex, Lauren and Caitlin in our conveyancing team! Congratulations on your purchase, all the best in your new home!
5/5
GoogleJust completed a house purchase and have to say that we received absolutely 1st Class Service from Rachel and the team. We are in Spain and completed the purchsse from here and it went so smoothly without any fuss. Rachel was always available for any questions we had and kept us up to date all througout the process. Can't recommend Watermans Legal enough and wouldn't hesitate to use them again.PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
WATERMANS's Edinburgh office has 580 reviews across two platforms: 571 on Google, 9 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
WATERMANS Edinburgh is rated 4.8 out of 5 across all 580 reviews, and 4.8 out of 5 on Google from 571 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: WATERMANS, Edinburgh won Trusted Agent.
WATERMANS Edinburgh, 5-10 Dock Place, Edinburgh EH6 6LU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.