5/5
GoogleGreat service from Shawn, and excellent value for money. He answered all of the questions I had and put my mind at ease about the process. Everything went very smoothly, and I would definitely recommend.
Trusted Agent profile · Edinburgh
WATERMANS Edinburgh reviews
★★★★★
580 reviews across 2 platforms
5-10 Dock Place, Edinburgh, EH6 6LU
WATERMANS's office in Edinburgh, at 5-10 Dock Place, is rated 4.8 out of 5 across 580 reviews on two platforms, including 571 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for WATERMANS, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleMany thanks to Louise and her colleagues at Waterman's for making the purchase of my first flat so comfortable. I could not be more happy with their excellent service. Louise was extremely helpful and knowledgeable and charming. Highly recommended.
5/5
GoogleWaterman's were very quick to get the ball rolling with my claim. They were very professional and responsive throughout the whole process. Molly was especially fantastic to deal with, very patient, professional and helpfulPositiveProfessionalism
5/5
GoogleRebecca was so helpful in helping us purchase our first flat in Edinburgh; as first time buyers we appreciated the great service we received from Rebecca and Watermans.
5/5
GoogleGreat communication and Lauren was so easy to deal with. Took the hassle and stress out of everything from start to finish. Thanks again for all your help.
5/5
GoogleJohnny Richardson at Watermans solicitors was so professional, compassionate and very helpful when dealing with my claim. Always emailed or called me with regular information and updates regarding my case. He delivered excellent customer service and was always quick to respond to any correspondence that i sent. Would 100% use them again in future if needed and 100% recommend them to family and friends. Thank you for your 5* service.PositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleAlthough I was making a will under the November Will Aid scheme,which involves a donation to charity, rather than a solicitor's fee,I felt I received the same warm welcome and attention to detail you would expect from a business such as Watermans.Shawn dealt with my fairly straightforward needs in a friendly,business-like manner,confirming my particulars without being intrusive,offering advice when requested. In the uncertaintity of current times it was good to get all completed in seven days and full credit to solicitors for giving their time to Will Aid,much appreciated.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been extremely impressed by the professionalism & caring manner in which my claim has been conducted. I would highly recommend this solicitor to those who require legal services.
Agent replied · 29 August 2023
Thank you for taking the time to leave a positive review for the team!
5/5
Googlebeen working with Watermans best part of a year now and could not stress anymore there service. well communicated throughout
Agent replied · 26 March 2026
Thanks for taking the time to leave us a positive review!
5/5
GoogleIt was my first purchase in the UK and I thought it would be a daunting experience. But with Louise and Rebecca's help, everything seem so smooth and easy. Great communication and they are always patient in answering my questions. Highly recommend!
Agent replied · 31 May 2023
Hi Elaine. Thanks very much for your review. We have passed your feedback on to Louise and Rebecca who are delighted to know that they made the buying process a smooth one for you
5/5
GoogleShawn and team were amazing - thank you very much for managing my property sale with the minimum of fuss, especially as I live overseas.
5/5
GoogleAmazing service from Johnny Richardson. got me much more on my claim than I was expecting broke every detail down so I understood everything and the process. Would highly recommend.
Agent replied · 26 July 2023
We appreciate you leaving a review for Johnny. We are glad to hear he was such a help, and will be passing along your kind words.
5/5
FacebookJust purchased a property through Watermans and was dealing directly with Rachel. Fantastic & very professional service. Rachel made me feel at ease through the whole process. Highly recommended & couldn’t thank her enough.
5/5
GoogleI was involved in a car accident and Waterman’s have dealt with the claim from an injury I incurred as a result of the accident. I found them to be professional, informative and kept me up to date at every stage with help and guidance I required.PositiveResponsiveness, Quality, Professionalism
Agent replied · 6 July 2023
Hi Caroline. Thank you for your review. We are delighted to have been able to help you with your claim
5/5
GoogleWaterman's were fantastic! Very professional and friendly... They got me full asking price in a difficult market and always ensured great communication. Once the offer was accepted the process was smooth and I never doubted them, with the quality of work from all involved always to a very high standard. Thanks very much Louise Stenhouse and Sarah Hay, if i ever need to sell a house in the area again i will 100% use WatermansPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFriendly, professional and very effective service from Shaun Wood at Watermans. We used them for both buying and selling, and would absolutely recommend the firm to other homeowners.
Agent replied · 29 August 2023
Thank you for leaving a review for Shawn and the team! We are glad you had a positive experience.
5/5
GoogleSam and Molly Done an efficient job of handling my case, really happy with the service received thankyou
Agent replied · 1 January 2024
Thank you for taking the time to leave a positive review for Sam and Molly!
5/5
GoogleI’ve just sold my flat within a week with Watermans and cannot recommend them enough. Louise was superb, patient and professional. The communication was first rate and the whole process was made as painless as possible. 10/10
5/5
GoogleSold our flat in Midlothian recently with Watermans. Process was very straightforward, sale concluded smoothly. Jacquie and Louise always on hand to take phone calls, or quick to respond to any emails. Would recommend.
5/5
GoogleAmazing guy problem solver and very very good in follow up and giving you a right advise
Agent replied · 26 November 2023
Thank you for taking the time to leave a positive review!
5/5
GoogleProfessional team & extremely organized. Aaron Parkinson delivered a fantastic job in procedure of purchasing new house
Agent replied · 26 March 2026
Thanks for taking the time to leave a positive review for Aaron!
5/5
GoogleUsed Watermans Legal for the purchase of my first home and couldnt have had a better experience. All staff that I corresponded with through email were friendly, helpful and informative, and the whole service provided was very affordable as well. I will be sure to be using Watermans for any further legal matters or property purchases in the future, and also recommending them to any friends or colleagues purchasing property in the Edinburgh area.PositiveQuality, Professionalism, Value
5/5
GoogleWas getting nowhere with another solicitor and my insurance company are awful! Then we found Watermans and it has gotten so much better!! Our solicitor Mr Richardson always keeps us up to date and goes above and beyond to help with everything. We are finally getting results and fast. Very confident the outcome of our case will be great. Cannot recommend them enough. Extremely lucky to have found them 😁
5/5
GoogleProfessional team & extremely organized. Aaron Parkinson delivered a fantastic job in procedure of purchasing new house
Agent replied · 26 August 2024
Thanks for taking the time to leave a positive review for Aaron!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about WATERMANS Edinburgh
Has WATERMANS won any awards?
Yes. In The Trusted Agent 2026 awards: WATERMANS, Edinburgh won Trusted Agent.
