5/5
GoogleVery professional kept me updated of my claim Excellent customer service
Agent replied · 31 May 2023
Thank you for taking the time to leave a review for the Watermans team!
Trusted Agent profile · Edinburgh
WATERMANS Edinburgh reviews
★★★★★
580 reviews across 2 platforms
5-10 Dock Place, Edinburgh, EH6 6LU
WATERMANS's office in Edinburgh, at 5-10 Dock Place, is rated 4.8 out of 5 across 580 reviews on two platforms, including 571 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for WATERMANS, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleApproachable, helpful, friendly, professional, good communication. Definitely would work with again
Agent replied · 31 May 2023
Thank you for the positive feedback!
5/5
GoogleDelighted with the conveyancing service from Watermans Legal for my property purchase. Special mention to my solicitor, Shawn Wood, who was excellent in every aspect of the purchase. His communication, updates and attention detail put me at ease throughout the whole process. A great service from start to completion with a warm and friendly approach to clients - I'd thoroughly recommend their services.
5/5
GoogleLouise Stenhouse oversaw the recent sale of our property in Edinburgh and purchase of our new home in Ayr. Despite the rigours and restrictions of the lockdown, Louise managed the whole process calmly and smoothly, remotely communicating with all the various parties involved in the chain, enabling us to successfully complete the process. A friendly efficient professional service. Highly recommend.
5/5
GoogleFantastic Service From johnny Richardson
Agent replied · 29 August 2023
Thank you for leaving a review for Johnny! We will be passing along your kind words.
5/5
GoogleHighly recommended. Fantastic service provided on my recent sale and purchase. Tzana really went above and beyond our expectations to ensure a quick sale and an excellent offer that we were happy to accept. Rachel ensured the conveyancing was an efficient and smooth transaction. We couldn't be happier, thank you Watermans Legal!PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookI bought my first property through Watermans and my lawyer, Louise, made the process as stress-free as possible and took the time to explain everything to me fully. Would highly recommend. ,
Agent replied · 2 October 2023
Thanks for your feedback!!
5/5
GoogleAll went smoothly, happy with this service.
1/5
GoogleSend letters out to clients with other clients information on it very unprofessional and make up fake claims should not be operational as this is fraud
Agent replied · 6 July 2023
That is a very serious allegation you make Lynne. Please can you contact us to discuss this further. We would never engage in fraudulent activity in any situation and certainly do not make up fake claims. We welcome the opportunity to investigate this matter further
5/5
GoogleHello, I would like to say that overall things where done very well and the end result was favourable. I did think it to some time to be sorted but legal work will take time. I found my lawyer was helpful right to the end. Thank you for your time Mollie and to Kenny. All the best Duncan.
5/5
GoogleExcellent service from Watermans Legal, my contact Mr Shawn Wood could not have been more helpful and very easy for the layman to work with. End result perfect and no hiccups along the way. Would recommend with no hesitation. 100% satisfied client. Thanks WatermansPositiveResponsiveness, Professionalism, Value
5/5
GoogleFive stars for the radio advert with the sheep, our team just love it :)
Agent replied · 6 July 2023
Thanks very much guys - appreciate the feedback!
5/5
GoogleMy lawyer was Lauren Mullen and she gave me a 5* service.thankyou very much Lauren.
Agent replied · 6 July 2023
Hi Caroline. Thanks for your kind review. We will pass your comments on to Lauren who will be delighted
5/5
GoogleVery professional with quick resolution. Would recommend
Agent replied · 31 May 2023
Thanks for taking the time to leave a positive review for the team, Joe!
5/5
GoogleShawn Wood did an excellent job for me on what turned out to be a complicated sale involving bad practice from Northern Rock, which cause a lot of problems for me and the buyer. However, Shawn handled it really well, kept me updated and resolved it as quickly as he could. Thank you for your help!
5/5
GoogleVery polite professional at all times any queries I had Sam sorted or explained them to me and nothing was any bother to him and always kept me notified with what was happening excellent service from start to finish will recommend to family and friends thankyou.
5/5
GoogleVery professional, kept me informed I would definitely recommend
Agent replied · 31 May 2023
We appreciate you taking the time to leave a review Nicola, thank you!
4/5
GoogleWaterman's acted professionally on my behalf after an injury caused by the negligence of the other party. I suffered a lot of pain for weeks and the injury stopped sports activities while I was on holiday following the injury. Therefore I felt that the compensation settlement should have been more. I accepted the settlement on the advice of Waterman's.
5/5
GoogleExcellent service from our solicitor Shawn, he was extremely efficient and easily contactable anytime of the week. We were first time buyers, and both very nervous about the whole procedure of buying a house. Shawn done an amazing job and kept us up to date throughout the buying process and made things very clear for us. Would Highly recommend!
4/5
GoogleVery customer-friendly and focussed service from Shaun and colleagues. It’s refreshing when an old profession moves with the times and treats clients as people, and customers, and so much different from some past experiences. I’d have no hesitation in using Waterman’s Legal again. PS - my “new house” card was lovely, thanks.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThis is the quickest solicitors that put the client first with really great solicitors that do their jobs perfectly so if ur ever needing great friendly solicitors just give watermans solicitors a call and they get right on the job and make your life easierPositiveResponsiveness, Professionalism, Value
5/5
GoogleFront start to finish I was at peace
Agent replied · 6 July 2023
Thank you for your positive review!
5/5
GoogleVery nice service. Thank you
Agent replied · 6 July 2023
Thank you for leaving such a positive review for our team!
5/5
GoogleShawn Wood overseen the purchase of my property and could not have made the whole process any easier for me. I was frequently updated at all stages throughout the purchase and everything was explained clearly, concisely and in a professional and friendly way. Exceptional service - highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about WATERMANS Edinburgh
Has WATERMANS won any awards?
Yes. In The Trusted Agent 2026 awards: WATERMANS, Edinburgh won Trusted Agent.
