Trusted Agent profile · Edinburgh
★★★★★
580 reviews across 2 platforms
5-10 Dock Place, Edinburgh, EH6 6LU
WATERMANS's office in Edinburgh, at 5-10 Dock Place, is rated 4.8 out of 5 across 580 reviews on two platforms, including 571 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for WATERMANS, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleMy partner and I used Watermans to update our Wills and have had a prompt and friendly service from them both via email and face to face - with Shawn Wood, the solicitor who handled our work. We would certainly use them again for future legal work.
5/5
GoogleAbsolutely amazing so helpful and kind
Thank you for your positive review, Angela!
5/5
GoogleVery happy with the service provided by John Kelly and Waterman’s as a whole.
Thanks Michael - we have passed your feedback on to John Kelly
5/5
GoogleCommunication on point, hassle free 100% recommend.
Thanks Julia
5/5
GoogleUsed Waterman’s services for injury I had great service from start to finish heather in Glasgow office help me through every stage any questions she was only phone call away fantastic service kept me informed off every stage off claim well done guys would recommend them to everyone many thanks mr mcbride
5/5
GoogleHelped me to get a substantial payout from the driver of a vehicle that hit me. I wasn’t going to bother claiming as I thought it was too much hassle. A few phone calls and a form to fill in and they did the rest
5/5
GoogleWaterman,s have acted on behalf of my wife who was involved in a vehicle accident whilst stationary at traffic lights , resulting in the vehicle being written off. They were very professional and acted swiftly to resolve the claim and assist my wife with her personal injury. Would recommend excellent service , Thanks
5/5
GoogleI had Klaudia look after my whiplash claim and was certainly not disappointed with the outcome. She was thorough and communicated with me throughout the claim at each stage and was always on hand to help out with any queries I had. Thank you for your help and thank you Watermans.
1/5
GoogleShocking service. Almost 2 months from start to finish to get minor damage on my car repaired after an accident that wasn't my fault. Terrible communication and coordination with the third party and I had to constantly chase the advisor for updates. Absolutely would not recommend this company.
5/5
GoogleWe used Waterman’s Legal for our first property purchase. Shawn Wood did an outstanding job throughout the process, he kept us fully updated and was to hand at any opportunity. We felt comfortable asking questions and his wealth of knowledge was shown. Very professional service and we would highly recommend!
5/5
GoogleExcellent service, very helpful and quick to respond to any questions or to give information.
Thanks for your kind review Philippa
5/5
GoogleExcellent service kept me updated throughout all stages of my claim . Would highly recommend.
Thanks Carri
5/5
FacebookFantastic service from Shawn. Highly recommended, professional, no nonsence job. Just what was needed. Many thanks. (Edinburgh Mobility Solutions)
Thanks very much for your feedback!
5/5
GoogleWaterman’s helped me following a car accident. I found them to be professional, helpful and supportive in fighting my corner. They are fair and just and I would not hesitate to recommend them. Mitchell and Cassandra have been truly excellent.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI Honestly can't thank these guys enough. They looked after me so well throughout my claim from start too finish, and were always happy to help in any way they could. I can only offer my Highest recommendation if you ever are unfortunate enough to find yourself in a similar situation.
5/5
GoogleWe were absolutely delighted with the professional help and assistance we received from Tzana Webster. She sold our flat within almost hours!! We highly recommend working with her if trying to sell or buy a property!!!
5/5
GoogleFirst class and professional from start to finish. Thank you
Thanks for your kind words Daniel
5/5
GoogleWe have recently bought our first home together using Waterman’s Legal and we had nothing but an excellent service from start to finish. Fast replies to emails and constantly kept in the loop as to what was going on. Would definitely recommend.
5/5
GoogleVery reliable and professional service, never felt under any pressure and would definitely recommend.
Thanks for your review Ronnie - we are delighted we could assist you
5/5
Googlewas really professional and good reactivity. I recommand them
Hi Tamara. Thanks for your review
5/5
GoogleExcellent service from start to finish - clear communication at all times
Thanks for your feedback Barry
5/5
GoogleI would highly recommend Watermans to anyone who was pursuing a claim. I was kept up to date at all times through communication by emails, letters and phonecalls and I can't thank them enough for the compensation I received which was much more than what I had expected.
5/5
GoogleExcellent communication from John all the way through would definitely recommend
Thanks for your review Heather - delighted we were able to help you
5/5
GoogleI saw Shawn Wood recently about a Will and found him to be extremely knowledgeable and was able to answer complex questions with ease. Completely put my mind at rest and drew up my documents very quickly. Would definitely use them again and recommend to others too
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: WATERMANS, Edinburgh won Trusted Agent.
