5/5
GoogleWe have carried out a lot of work over the years for Umega and they have always been brilliant! Ben and Georgia always go above and beyond to make sure everything is perfect for their tenants
Trusted Agent profile · Edinburgh
Verified
Umega Lettings Edinburgh reviews
★★★★★
1,747 reviews across 3 platforms
Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL
Umega Lettings's office in Edinburgh, at Umega Lettings 10 Lister Square, is rated 4.7 out of 5 across 1,747 reviews on three platforms, including 1,499 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,499
Reviews on Google
This office
61
Reviews on Facebook
This office
187
Reviews on Trustpilot
This office
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Awards
The Trusted Agent 2026 results for Umega Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google4/5
TrustpilotSmooth process.
It was quick, smooth and responded in time. Overall good experience.
Agent replied · 24 August 2024
Thank you for your review! it means a lot
5/5
GoogleSince October 2021, our interaction with Umega agents and our property manager (Philip Newton) has been at top-tier professional standards. Umega staff has been very helpful responsive in any case we needed their support.
5/5
GoogleExcellent service and very efficient communication. A very professional experience.
5/5
GoogleWe have just moved into an Umega flat and they have been so polite, friendly and helpful. They have made moving in very easy and our property manager came and met us in person, which we thought was such a personal touch.
Agent replied · 27 November 2023
Hi Eloise, this is a delight to read - thank you so much!
5/5
GoogleGood luck to everyone looking for a house in Edinburgh. Some wonderful people working at Umega can help.
Agent replied · 27 November 2023
So glad you've had a good experience with our team!
5/5
Googlegreat renting experience!
Agent replied · 22 June 2026
Great to hear - thanks!
1/5
TrustpilotPoor communicators
Terrible at responding to client enquiries, and awful at keeping clients informed.
Agent replied · 24 August 2024
I'm sorry to read that you've been disappointed with our service
4/5
Googlevery quick process and staff very accommodative and responsive
5/5
GoogleDuring routine inspection, Kellie Ryan was polite and kind.
1/5
FacebookSo bad. It’s winter time and my window is open i asked them to fix it a year ago!! I am freezing in my own flat. They turned off my heating heating and can’t turn it on now, have no heating or hot water and it’s a minus outside. Phoned them bit no one cares it’s the worst agency ever. Waiting for anything to be fixed for months!! Never again it’s just appalling.
5/5
GoogleI Highly recommend Umega, I was impressed by Yazmin Barbosa professionalism and customer service.
Agent replied · 27 November 2023
Thank you Celeste - Yazmin will be so pleased to hear you're happy!
5/5
GoogleWe have been delighted with the professional service we have received as landlords since moving our properties over to Umega. We always make our tenants wellbeing and comfort a priority and so far their expectations and ours have been more than met. Thanks
Agent replied · 27 November 2023
Thanks Neil - so good to hear that our teams hard work gets noticed. I will share this ASAP!
5/5
GoogleBest in the business. Professional start to finish.
5/5
GoogleQuick, easy, and friendly service by Kellie Ryan.
5/5
GoogleSuper professional team, very helpful, thanks a lot!)
5/5
GoogleProfessional, responsive, fair and considerate. Thank you Umega.
5/5
FacebookI’ve been a tenant for more than 6 years. Umega have always responded to any issues within a reasonable time. All team members I have ever dealt with have been professional and keen to work with me to ensure satisfaction.
Agent replied · 17 November 2023
Fiona, ah that's great to hear - We're so glad you've stuck with us for so long and are happy in your home. You're welcome to be stay part of our happy family for as long as you wish! Oh and Andy would LOVE To sing a carol at your front door...careful what you wish for!
5/5
GoogleWell that was amazing. The team from Umega found a tenant for my property almost quicker than I could get my apartment ready. Quick, efficient, diligent, helpful and everything in between. A pleasure to deal with and thanks for all your help!
Agent replied · 27 November 2023
Love hearing this. Thank you so much.
5/5
GoogleJason Maddrell👌 top service. …
5/5
GoogleI've had a very transparent experience with Umega, Eleonora quickly assisted in organanizing fixes for all of the issues we encountered which we are very grateful for.
5/5
GoogleExcellent service from Krystian securing new tenants
5/5
GoogleAlways very helpful and on the ball
5/5
GoogleNothing but praise for everyone at Umega. Erin, my property manager, has been fabulous and made my move out process so simple! Couldn't fault the service I have recieved throughout my time as an Umega tenant.
Agent replied · 27 November 2023
Lucinda this is brilliant to hear. I'll make sure Erin gets a high five. Merry Christmas!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Umega Lettings Edinburgh
Has Umega Lettings won any awards?
Yes. Umega Lettings Edinburgh won Platinum in The Trusted Agent 2026 awards.
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Send Umega Lettings Edinburgh a message.
