Trusted Agent profile · Edinburgh
Verified
★★★★★
1,747 reviews across 3 platforms
Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL
Umega Lettings's office in Edinburgh, at Umega Lettings 10 Lister Square, is rated 4.7 out of 5 across 1,747 reviews on three platforms, including 1,499 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,499
Reviews on Google
This office
61
Reviews on Facebook
This office
187
Reviews on Trustpilot
This office
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The Trusted Agent 2026 results for Umega Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Umega Lettings Edinburgh won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2022, 2021.
2022 1 Gold EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
1/5
GoogleResorting to leaving a review in the hopes that someone might actually take this seriously. I have reported for SIX WEEKS issues with my hot water (started mainly with my downstairs shower being cold). On 25/01/2024 I had no hot water and a …
5/5
GoogleBen came to do our house inspection, he was great! Very helpful
Brilliant to hear - thank you Chloe!
5/5
GoogleI had reason to contact Umega regards a property with garden area they let out in our tenement block. From the outset with Naidine all communication was first class, her approach was prompt and professional and the issue was resolved in a timely fashion.
5/5
GoogleAs a tenant, great so far and great help from Ioni recently.
We are so pleased to hear that your renting experience has been positive so far, and Ioni is on it and keeping it that way.
5/5
GoogleGreat service as always from Caroline F and the team at Umega
Thank you James, we are happy to hear you are happy with our services. Sounds like Caroline is taking great care of you! FROM AN OLD REVIEW Alex will be blushing! Thank you James for sharing your experience. We really enjoy having you within our Portfolio.
5/5
GoogleQuick responses from our portfolio manager Ioni for our queries, thank you!
Ioni is a hotshot at communicating with everyone, so they know what is going on and everything is covered. She is very happy to hear you are another satisfied customer.
5/5
GoogleBrilliant service , made everything so much easier through a stressful time.
This is great to hear that we have made life a little easier Kevin. Thank you for taking the time to leave a review.
5/5
TrustpilotHave rented with Umega for many years
Have rented with Umega for many years, so have dealt with a lot of the team. Any situation dealt with promptly and efficiently. Great service, team always willing and available to help. Would recommend them to anyone looking to rent.
Hi LK, thank you for your kind words and please do recommend us to anyone you know! We'll do everything we can to take care of them and their home.
5/5
GoogleI’ve rented with many agencies in Edinburgh and Umega has been one of the best, especially because of the committed and friendly work of the property manager Shona Newbigging-Reid who helped me greatly throughout my time with Umega.
1/5
TrustpilotNo issues until it came to claiming…
No issues until it came to claiming back deposit. Minor cleaning issues noted by the estate agent and we agreed to cleaning reduction assuming would be small amount for a couple hours. Charged £200. ridiculous as would have required 2-3 hours maximum. Additionally had added value to the flat we rented by building a built in wardrobe with landlord permission. No offer of cash or even a thanks for this. Scumbags.
5/5
GoogleNew tenants placed and first class communication from Ioni which really helped. Personal contact always makes a difference
5/5
GoogleVery happy with the property inspection by Kellie. She was very professional when she called to the flat
5/5
GoogleYazmin Thank you for making my move to Edinburgh smooth! An organised and considerate person who promptly responds.
5/5
GoogleOur tenancy this past year has been wonderful and smooth thanks to the wonderful team at Umega Lettings. A special thank you as well to Erin, who has been so professional, kind and responsive throughout the whole tenancy. She has truly gone above and beyond what it means to be a relationship manager, making us feel comfortable and in good hands. I would not hesitate to rent from Umega in the future, and would also wholeheartedly recommend them as a letting agency.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat service from start to finish, friendly, helpful and always kept me well informed. They managed to get me the best price in a rather difficult time in the housing market. Have used them before and would not hesitate to use them again.
5/5
GoogleI'm very happy with the service that Umega Lettings provided. They have been helpful, friendly, efficient, responsive, and get the job done when you ask for something. Sarah facilitated the whole letting process seamlessly. She kept me informed throughout and answered any queries I had promptly and effectively. Letting my property has been positive experience, more so during the current pandemic, and that is down to Sarah and the Umega Team. Thank you 😊
5/5
GoogleAs a landlord I can say that the serviced provided by all the team at Umega has been excellent. They are prompt to respond and very nice and informative regarding all the process from marketing the property until leasing it. I look forward to keep working with them for a long time!
Hi Valeria - Thanks for this. We will be here as long as you need us :)
5/5
GoogleI was recommended to use Umega from my friend who's family has been using them years - a good first sign in my eyes! As someone who has never rented before, i didn't even know where to begin with …
5/5
GoogleUmega team has been absolutely amazing since I moved into my new flat with them! They resolve any queries or flat issues- repairs promptly. A huge thank you to my property manager Eleonora and property Inspector Kellie for a seamless experience!
5/5
GoogleGreat service from James, Matthew & Megan. They sold the property quickly, and with no hassle!
5/5
GoogleWe just closed our 12 months of renting with Umega, and we did not feel for a moment that we are alone. Our best relationship manager Nikki, was always available for us, even during the lockdown. Always there to help. I would highly recommend Umega! Thanks
Fadi this is a great review...I'll be sure to let Nikki know
5/5
GoogleAmazing agency! I got quite good studio apartment while interacting with them as mediators. I would recommend them to any future users.
Thanks so much for sharing your lovely feedback!
5/5
GoogleReally great customer service, quick email replies and always there to help. As a student letting a flat sometimes I found that you weren't treated as an adult, but Umega made me feel like a welcome and valued tenant. Emily, Amy and Emma where a great help through the whole process.
Thanks for the review Amber and giving a shout out to half the letting team. I will let them know :)
5/5
GoogleUmega are an outstanding letting agent, nothing is too much trouble and they always communicate promptly and effectively. It has been a pleasure working with Flora, Gemma and the rest of the team.
Hi Adrian! Thank you so much for sharing this lovely feedback with us. I'll be sure to pass this along to Gemma and Flora. They are the dream duo. Delighted to hear you have had a positive experience with the team. All the best! Team Umega
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Umega Lettings Edinburgh won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Edinburgh branch at EA Masters 2022, and 1 other industry award since 2021.
