Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust started renting my property with Umega and have been very satisfied with the service. They are efficient, friendly and keep me constantly updated. From my initial meeting to my continued contact with Robert, everyone has been very informative and really friendly. They have made the process straightforward and enjoyable, would definitely recommend.
R · 28 November 2019
Agent replied · 27 November 2023
Thanks for taking the time to review us! We're really pleased you've found onboarding with Umega Lettings nice and easy - that's always the aim! :)
★★★★★ 5/5
GoogleUmega have managed our home in Scotland for the last 17 months since moving South. During this time their service, account and property management has been impeccable.
Being 600 miles away from your property can often be problematic, however Umega took care of everything. Often going above and beyond with service.
We cannot recommend them enough.
Mari · 28 November 2017
Agent replied · 27 November 2023
Mari, thanks so much for your feedback - what a nice thing to share with the team on a Friday. I hope you're loving your new life down South. I watch online with envy!
★★★★★ 5/5
GoogleGreat service from Umega from the start. For my first investment property they have made it really easy and stress free. Communication is excellent. They really do take care of everything. Thank you
Paolo · 1 April 2023
Agent replied · 31 May 2023
Thanks so much Paolo - this is brilliant to hear!
★★★★★ 5/5
GoogleSuperior service from umega, good experience with renting, quick and efficient application process. 100%recommend!
Su · 22 June 2024
Agent replied · 22 June 2026
Thank you very much - enjoy your new home!
★★★★★ 5/5
GoogleGeorgia, our property manager, is always helpful and quick in replying to our emails.
Sara · 22 June 2024
Agent replied · 22 June 2026
Thank you for the review Sara, happy to hear that Georgia is responding to any queries and being her usual helpful self.
★★★★★ 4/5
TrustpilotThe team is really great and kind.
The team is really great and extremely kind. They've helped us a lot and are extremely supportive and just great people in general.
Lunatic_mihada · 21 December 2023
Agent replied · 24 August 2024
Thank you for such a positive review
★★★★★ 5/5
GoogleExcellent customer service from Ben Craven. He patiently answers any queries I have in a very professional and courteous manner.
Clare · 22 June 2025
★★★★★ 5/5
GoogleGreat experience. Very fast and efficient responses. Yazmin and Rachel are super kind and provided great assistance throughout the process!
Gennaro · 22 June 2025
★★★★★ 5/5
GoogleI called about mid market rentals and ben was great he was very informative and gave me the best advice
Tia · 22 June 2025
★★★★★ 5/5
GoogleMy dealings with Umega Lettings were extremely pleasant, any issues were rectified promptly, the property was a pleasure to live with due to the professionalism of our property manager Sarah Strachan. She went above and beyond what was expected and we are grateful to have had her. Highly recommend
Colleen · 27 November 2020
Agent replied · 27 November 2023
Thank you Colleen and it's great to hear such positive words about Sarah who does a great job
★★★★★ 1/5
GoogleThey were unable to facilitate an online viewing for a property via zoom or teams, other agencies in the area have no problem with this.
Grant · 28 October 2023
Agent replied · 27 November 2023
We appreciate your frustration here Grant. The housing market is very difficult for tenants in Edinburgh at the moment, and as an agent we find most of our viewings are heavily over-subscribed, with some properties fetching hundreds of enquiries. When this is the case then we are not able to facilitate an online viewing due to having high interest levels in place. Where this is not the case then we're happy to facilitate viewings this way.
★★★★★ 1/5
GoogleBad for tenants, good for landlords.
This seems to be a theme with other reviews. As a tenant Umega were fine to deal … More
Matt · 28 October 2023
Agent replied · 27 November 2023
I'm sorry to hear you're unhappy with the end of your tenancy. I understand our team are dealing with your complaint so will allow them to come back to you privately on this.
★★★★★ 5/5
GoogleI have been a tenant and a landlord with Umega and I can say that in the both cases the service was always personable and that the staff was helpful and competent.
All requests that I had as a tenant or a landlord were resolved promptly and efficiently. I would definitely use them again.
Michal · 28 November 2018
Agent replied · 27 November 2023
Thanks for the positive review from each side of the fence - unique position so we are glad to hear from you. I will share this with the team.
★★★★★ 5/5
GoogleMy name is George,
I live at Flat-3,
1 Colonsay Close, granton, Edinburgh. …
Uwakime · 22 August 2025
★★★★★ 5/5
GoogleWould happily recommend Umega, made the process easy and provided help when necessary
Molly · 22 June 2024
Agent replied · 22 June 2026
Delighted to hear this - thank you so much Molly
★★★★★ 5/5
GoogleFinding a new home was easy with Umega, good communication and friendly people.
B · 22 June 2024
Agent replied · 22 June 2026
Thanks for sharing this!
★★★★★ 5/5
GoogleExcellent service by Courtney to resolve complex issue swiftly and courteously
Highly recommended
Vecchia · 22 June 2024
Agent replied · 22 June 2026
Great to hear that Courtney is on the ball!
★★★★★ 5/5
GoogleThe tenancy process has gone very smoothly with Becca from Umega! Great experience
Gary · 22 June 2024
Agent replied · 22 June 2026
Great to hear! thanks Gary
★★★★★ 5/5
GoogleProactive, reliable and professional letting agency, was very impressed at their level of service and competency - highly recommend
Stuart · 22 June 2025
★★★★★ 5/5
GoogleUmega Lettings have been an absolute dream to have as our letting agency. Their professionalism, responsiveness and friendliness made our time with them an absolute pleasure. Very quick with repair requests and always checking in with us. What was the best part of our experience was that they put tenants first, ALWAYS, and are very reasonable and understanding of any situation. They gave us an opportunity to polish up a few cleaning jobs after out tenancy ended so that we would not be charged for cleaning, an example of how caring and amazing they are! Special mention must go to Erin Whyte who was our relationship manager throughout our tenancy and Emily Hazlitt who helped us through the initial stages of the process before moving into the property. My greatest appreciation goes to Erin and the entire Umega team for making our experience very smooth. I cannot recommend Umega enough!
Kelvin · 27 November 2020
★★★★★ 5/5
GoogleUmega were the only agency that actually helped me, instead of demanding things before I even decided where I wanted to live. It was very comforting to have them on my side while looking for places to rent. They've been very helpful since I started renting with them.
Very professional and helpful staff 👍
Fernando · 28 November 2017
Agent replied · 27 November 2023
That is so nice to hear, thank you I will pass on the positive vibes to the team.
★★★★★ 5/5
GoogleYazmin’s help has been greatly appreciated. My experience with Umega has been great!
Amir · 22 August 2025
★★★★★ 5/5
GoogleI highly recommend Umega, an agency! My friend and I chose to stay at Simpson Loan during the epidemic. The service they provided was very 👍 and very efficient! Helping us were Emily Hazlitt, and Isla, Erin and Abigail from Upod4!PositiveResponsiveness, Quality, Professionalism, Value
Cool · 25 August 2021
Agent replied · 24 August 2024
Thank you Cool cool!!!
★★★★★ 5/5
GoogleWe had an excellent experience with a lady called Rebecca. She's a professional. It was an absolute pleasure to have someone so competent to look after our property.
Farah · 30 June 2023
Agent replied · 27 November 2023
Brilliant to hear this Farah! Thank you for taking the time to share - Rebecca was delighted with your lovely comments!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.