Trusted Agent profile · Edinburgh

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Umega Lettings Edinburgh reviews

★★★★★ Excellent

1,747 reviews across 3 platforms

Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL

Umega Lettings's office in Edinburgh, at Umega Lettings 10 Lister Square, is rated 4.7 out of 5 across 1,747 reviews on three platforms, including 1,499 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

1,499

Reviews on Google

This office

Facebook logo

4.2 / 5

61

Reviews on Facebook

This office

Trustpilot logo

187

Reviews on Trustpilot

This office

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Awards

The Trusted Agent 2026 results for Umega Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Umega Lettings Edinburgh won awards at EA Masters in two years, most recently 2022.

EA Masters winner in two years: 2022, 2021.

EA Masters by year, 2022 to 2021

Source: EA Masters winners lists, as published, linked by year.

Reviews

Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.

5/5

Google

Just started renting my property with Umega and have been very satisfied with the service. They are efficient, friendly and keep me constantly updated. From my initial meeting to my continued contact with Robert, everyone has been very informative and really friendly. They have made the process straightforward and enjoyable, would definitely recommend.

R · 28 November 2019

Agent replied · 27 November 2023

Thanks for taking the time to review us! We're really pleased you've found onboarding with Umega Lettings nice and easy - that's always the aim! :)

5/5

Google

Umega have managed our home in Scotland for the last 17 months since moving South. During this time their service, account and property management has been impeccable. Being 600 miles away from your property can often be problematic, however Umega took care of everything. Often going above and beyond with service. We cannot recommend them enough.

Mari · 28 November 2017

Agent replied · 27 November 2023

Mari, thanks so much for your feedback - what a nice thing to share with the team on a Friday. I hope you're loving your new life down South. I watch online with envy!

5/5

Google

Great service from Umega from the start. For my first investment property they have made it really easy and stress free. Communication is excellent. They really do take care of everything. Thank you

Paolo · 1 April 2023

Agent replied · 31 May 2023

Thanks so much Paolo - this is brilliant to hear!

5/5

Google

Superior service from umega, good experience with renting, quick and efficient application process. 100%recommend!

Su · 22 June 2024

Agent replied · 22 June 2026

Thank you very much - enjoy your new home!

5/5

Google

Georgia, our property manager, is always helpful and quick in replying to our emails.

Sara · 22 June 2024

Agent replied · 22 June 2026

Thank you for the review Sara, happy to hear that Georgia is responding to any queries and being her usual helpful self.

4/5

Trustpilot

The team is really great and kind.

The team is really great and extremely kind. They've helped us a lot and are extremely supportive and just great people in general.

Lunatic_mihada · 21 December 2023

Agent replied · 24 August 2024

Thank you for such a positive review

5/5

Google

Excellent customer service from Ben Craven. He patiently answers any queries I have in a very professional and courteous manner.

Clare · 22 June 2025

5/5

Google

Great experience. Very fast and efficient responses. Yazmin and Rachel are super kind and provided great assistance throughout the process!

Gennaro · 22 June 2025

5/5

Google

I called about mid market rentals and ben was great he was very informative and gave me the best advice

Tia · 22 June 2025

5/5

Google

My dealings with Umega Lettings were extremely pleasant, any issues were rectified promptly, the property was a pleasure to live with due to the professionalism of our property manager Sarah Strachan. She went above and beyond what was expected and we are grateful to have had her. Highly recommend

Colleen · 27 November 2020

Agent replied · 27 November 2023

Thank you Colleen and it's great to hear such positive words about Sarah who does a great job

1/5

Google

They were unable to facilitate an online viewing for a property via zoom or teams, other agencies in the area have no problem with this.

Grant · 28 October 2023

Agent replied · 27 November 2023

We appreciate your frustration here Grant. The housing market is very difficult for tenants in Edinburgh at the moment, and as an agent we find most of our viewings are heavily over-subscribed, with some properties fetching hundreds of enquiries. When this is the case then we are not able to facilitate an online viewing due to having high interest levels in place. Where this is not the case then we're happy to facilitate viewings this way.

1/5

Google

Bad for tenants, good for landlords. This seems to be a theme with other reviews. As a tenant Umega were fine to deal … More

Matt · 28 October 2023

Agent replied · 27 November 2023

I'm sorry to hear you're unhappy with the end of your tenancy. I understand our team are dealing with your complaint so will allow them to come back to you privately on this.

5/5

Google

I have been a tenant and a landlord with Umega and I can say that in the both cases the service was always personable and that the staff was helpful and competent. All requests that I had as a tenant or a landlord were resolved promptly and efficiently. I would definitely use them again.

Michal · 28 November 2018

Agent replied · 27 November 2023

Thanks for the positive review from each side of the fence - unique position so we are glad to hear from you. I will share this with the team.

5/5

Google

My name is George, I live at Flat-3, 1 Colonsay Close, granton, Edinburgh. …

Uwakime · 22 August 2025

5/5

Google

Would happily recommend Umega, made the process easy and provided help when necessary

Molly · 22 June 2024

Agent replied · 22 June 2026

Delighted to hear this - thank you so much Molly

5/5

Google

Finding a new home was easy with Umega, good communication and friendly people.

B · 22 June 2024

Agent replied · 22 June 2026

Thanks for sharing this!

5/5

Google

Excellent service by Courtney to resolve complex issue swiftly and courteously Highly recommended

Vecchia · 22 June 2024

Agent replied · 22 June 2026

Great to hear that Courtney is on the ball!

5/5

Google

The tenancy process has gone very smoothly with Becca from Umega! Great experience

Gary · 22 June 2024

Agent replied · 22 June 2026

Great to hear! thanks Gary

5/5

Google

Proactive, reliable and professional letting agency, was very impressed at their level of service and competency - highly recommend

Stuart · 22 June 2025

5/5

Google

Umega Lettings have been an absolute dream to have as our letting agency. Their professionalism, responsiveness and friendliness made our time with them an absolute pleasure. Very quick with repair requests and always checking in with us. What was the best part of our experience was that they put tenants first, ALWAYS, and are very reasonable and understanding of any situation. They gave us an opportunity to polish up a few cleaning jobs after out tenancy ended so that we would not be charged for cleaning, an example of how caring and amazing they are! Special mention must go to Erin Whyte who was our relationship manager throughout our tenancy and Emily Hazlitt who helped us through the initial stages of the process before moving into the property. My greatest appreciation goes to Erin and the entire Umega team for making our experience very smooth. I cannot recommend Umega enough!

Kelvin · 27 November 2020

5/5

Google

Umega were the only agency that actually helped me, instead of demanding things before I even decided where I wanted to live. It was very comforting to have them on my side while looking for places to rent. They've been very helpful since I started renting with them. Very professional and helpful staff 👍

Fernando · 28 November 2017

Agent replied · 27 November 2023

That is so nice to hear, thank you I will pass on the positive vibes to the team.

5/5

Google

Yazmin’s help has been greatly appreciated. My experience with Umega has been great!

Amir · 22 August 2025

5/5

Google

I highly recommend Umega, an agency! My friend and I chose to stay at Simpson Loan during the epidemic. The service they provided was very 👍 and very efficient! Helping us were Emily Hazlitt, and Isla, Erin and Abigail from Upod4!PositiveResponsiveness, Quality, Professionalism, Value

Cool · 25 August 2021

Agent replied · 24 August 2024

Thank you Cool cool!!!

5/5

Google

We had an excellent experience with a lady called Rebecca. She's a professional. It was an absolute pleasure to have someone so competent to look after our property.

Farah · 30 June 2023

Agent replied · 27 November 2023

Brilliant to hear this Farah! Thank you for taking the time to share - Rebecca was delighted with your lovely comments!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Umega Lettings Edinburgh

Has Umega Lettings won any awards?

Yes. Umega Lettings Edinburgh won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Edinburgh branch at EA Masters 2022, and 1 other industry award since 2021.

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