5/5
GoogleWe've recently gone through the process of renting a property through Umega and the service they've provided from start to finish has been unparalleled - they're the best letting and estate agency we've ever used. …
Trusted Agent profile · Edinburgh
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Umega Lettings Edinburgh reviews
★★★★★
1,746 reviews across 3 platforms
Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL
Umega Lettings's office in Edinburgh, at Umega Lettings 10 Lister Square, is rated 4.7 out of 5 across 1,746 reviews on three platforms, including 1,499 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,499
Reviews on Google
This office
59
Reviews on Facebook
This office
188
Reviews on Trustpilot
This office
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleI’ve been renting with Umega Lettings for almost a year now, and the experience has been fantastic. The team has been incredibly kind and helpful, making the process of securing my flat smooth and stress-free. …
5/5
GoogleI have been a landlord with Umega for a while now…everything has always been managed well - with no issues. However, recently I have had challenges with a water leak in my flat due to …
5/5
GoogleBen has been very helpful, solving all our queries promptly and providing great attention. Many thanks for your support!
5/5
GoogleBen visited my flat for a routine inspection, the first one since taking over the property (and my first one ever.) he was helpful in suggesting repairs, and explained the process for getting problems reported
Agent replied · 22 June 2026
This is fantastic to hear, many thanks Zoe
5/5
GoogleAs a landlord with multiple properties managed by Umega - this is a fantastic company, extremely efficient and a pleasure to work with. Highly recommended. Thanks in particular to Caroline for all her hard work!
Agent replied · 22 June 2026
Thanks for this Peter - great to hear Caroline is looking after you so well!
5/5
GoogleGrant Richie came out to do my first inspection for my flat and he was very approachable and friendly he also took my phone and put the app on for me aswell as listening to my moans about the previous company that tried to look after the property. He took note of everything I said and I confidence he will carry out what he says..
5/5
GoogleFantastic service from Millie Forrest always fast to response in a very professional manner. Went the extra mile when required. Well done Millie
5/5
GoogleI recently became a tenant of an Umega-managed property. From the outset, their service has been excellent. The application process was simple and the Letting Negotiator Team were friendly and very knowledgable about the property. Since moving in, the Property Management Team have quickly responded to any questions and solved any problems. A really helpful and friendly team - I would recommend them to tenants.
Agent replied · 27 November 2023
Ah, Sam! Thank you so much for your kind words. We'll be sure to share internally with the team. We hope you are loving your new home and are all settled in.
5/5
GoogleWe recently got in touch with Becky at Umega to organise some shared repairs for a building where they manage one of the flats. Her communication was excellent and everything was actioned promptly. Very happy with the support in organising this.
5/5
GoogleWe have been tenants under Umega for nearly a year now with Courtney as our property manager. She has been very helpful, responds quickly and is easy to reach if we have ever had any problems.
Agent replied · 24 August 2024
Very happy top hear that Courtney has been looking after you so well. Thank you for taking the time to review us!
5/5
GoogleHad an amazing experience with Umega. Thanks a lot to Nikole, who really helped me a lot during the process.
5/5
GooglePhew.. was a bit stressed over the last few weeks as the existing tenant moved out in Jan. Was not sure about getting the letting process resolved in time and new tenants agreed quickly. …
5/5
GoogleMy portfolio manager Courtney is super quick & efficient & always helpful with any of my repair enquiries!
5/5
GoogleIoni Ashford‑Oelen you are the best, thanks. Update: She persistently contacted the property manager of my upstairs neighbor about a ceiling leak and ensured it was repaired quickly.
Agent replied · 24 August 2024
Ioni is a star indeed, thank you for your review. We are happy to hear Ioni is looking after you well.
5/5
GoogleVery good experience with Umega. The service is professional and responsive! Krystian is nice and helpful!
5/5
GoogleMy recent experience with Umega Lettings was exceptional and great. All thanks to Krystian.
1/5
TrustpilotThese people should be in prison -worst experience Ive ever had
I wouldnt know where to start, we've been drained of so much energy by these dreadful people. All we can advise is that if you are looking for property in or around Edinburgh there are many good and reputable agencies that will help -stay FAR FAR away from Umega Lettings for the sake of your money and your sanity.
Agent replied · 31 May 2023
I'm sorry you've got to the stage you feel you've had to write this review. This is certainly not the standard we hold ourselves to. Please email info@umega.co.uk and give us more context into the issue and we'll look to rectify things as quickly as possible. Thank you.
1/5
GoogleA very disappointing experience. A contractor they have - which was supposed to carry out a EICR certificate - had a irritating behaviour after he broke an electric shower, which tried to claim …
5/5
GoogleIt was great experience with yazmin as she has done everything very smoothly and without any hassle things are done. Thank you very much for your support and service. Really really happy. Bless you.
5/5
GoogleI have just let my flat out with Umega and the process was very smooth from start to finish. I found them to be extremely responsive, friendly, and helpful - they get it all right. Nothing is too much trouble for Umega and I would recommend them without hesitation. Umega, thank you so much for all your help so far and I look forward to working with you in the future!
Agent replied · 27 November 2023
This is all great to hear Lucy, thanks so much for taking the time to shout about us :)
5/5
GoogleIt was a rough start as we had some issues with a few houses and that can be demoralising. But Krystian reassured us through the entire process and helped us find a house which we are very happy with
4/5
GoogleUmega Lettings have been a great agency to work with. Particularly our property manager Courtney who has been easy to communicate with, acted on our requests promptly and kept us up to date with any flat updates. Would recommend!
5/5
GoogleAs a tenant I am very impressed with both the customer service and delivery from Umega. My expectations have been set and met by my account manager Ioni, very personable and professional. Highly recommended.
Agent replied · 24 August 2024
Please to hear that Ioni is looking after you so well.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Umega Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Umega Lettings Edinburgh won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Edinburgh
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
- Edinburgh
Source: EA Masters winners lists, as published, linked by year.
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Questions about Umega Lettings Edinburgh
Has Umega Lettings won any awards?
Yes. Umega Lettings Edinburgh won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Edinburgh branch at EA Masters 2022, and 1 other industry award since 2021.
