Trusted Agent profile · Edinburgh
Verified
★★★★★
1,746 reviews across 3 platforms
Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL
Umega Lettings's office in Edinburgh, at Umega Lettings 10 Lister Square, is rated 4.7 out of 5 across 1,746 reviews on three platforms, including 1,499 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,499
Reviews on Google
This office
59
Reviews on Facebook
This office
188
Reviews on Trustpilot
This office
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleI wanted to express my appreciation for Kellie Ryan's recent visit for a flat inspection. She was friendly, personable, and professional, making the process comfortable and unobtrusive, especially as I was working from home. Her respectful approach was much appreciated and made the experience smooth and pleasant
5/5
GoogleI recently found a flat through Umega and I am very happy with the help we received. We were assisted by Nikole Maliavskaja and she was super friendly and helpful, and a big part of the reason why we got the flat we really wanted! Emails …
5/5
GoogleAs a private landlord I moved my property to be managed by Umega at the end of last year. The onboarding process was simple to follow, with clear checklists of what was needed and I was supported through this with the excellent help of Suzie Wilson.
Thanks Annabel - great to hear our Suzie has looked after you well!
5/5
GoogleExcellent experience with Nicole for our new tenancy
Nikole is so please you have a had a positive experience with her and Umega. Thank you for taking the time to leave a review.
5/5
GoogleI would like to recommend my portfolio Manager member Kellie Ryan, who is very considerate and efficient.
Kellie is a super star, glad to hear she is looking after you so well. Thank you for the stars.
4/5
GoogleUmega has been really helpful in letting my car park space. I've worked with a few people, most recently Krystian. They were incredibly open to my feedback on the contract and requirements for a leasee, and were always pleasant and helpful. Very happy with them!
Sounds like Krystian has been on in , as usual! Thank you for the stars Emma.
5/5
GoogleI would highly recommend Umega - I have used Umega for years now to let and manage our property and I have always had an excellent service and always got tenants very quickly. I have recently sold our property through Umega and had a very …
5/5
GoogleLovely company, in our second rental with them ! Have had a few issues however our portfolio manager Shona helped us sort these out as soon as they were raised with her and is so so kind! She communicates with us really well and ensures …
5/5
GoogleWorking with Umega has been an absolute pleasure. they always offer a high standard of service to their clients. Shona has been super helpful and always willing to go the extra mile in offering a friendly, professional service, definitely recommend!
5/5
TrustpilotUmega managed the letting of our flat and the sale when we decided it was time to sell.
Umega managed the letting of our flat for a number of years and we were very pleased with the service and responsiveness, especially as we had by that stage little contact in Edinburgh. They were particularly helpful with organising repairs which can be challenging. When we subsequently decided to sell the flat we chose them as our selling agents. The liaison between the letting department and the sales department was very good so that when we had a major water leak just as the sale process started their letting department handled the repair very effectively to get the flat ready for the sales department. The sale was handled very efficiently and we appreciated the company's flexibility and ability to handle our personal requirements. We were particularly pleased with the level of communication with us by Daniel of their sales team. We were fortunate that Umega found a buyer very quickly and introduced us to solicitors who were responsive and ensured that the sale was completed without issue or delay.
5/5
GoogleUmega are easy to work with, no stressful delays. Emily, in particular, was always friendly and cheerful while staying completely professional and efficient. It was a pleasure finding a flat with her expert help. Thank you, Emily! I have now been a tenant for over 2 years. My flat is managed by Upod3 who are doing a great job. If there’s anything wrong the response is rapid and thorough. The safety checks are in time and thorough as well. This all makes a person feel secure, in good hands. Add to that, that all is done with cheerful and polite good humour, and you gave a perfect score.
Emily is a real star performer, thanks for noticing. I will let her know of this great review.
1/5
GoogleAs a potential tenant, our experience with Umega was an absolute nightmare. Firstly, their process for new tenants is extremely complicated and not accessible for individuals who are not tech savvy or who may have disabilities. We were 3 days away from our move in date and the company was still going through their referencing process, only to inform us at the very last minute that the application was withdrawn by the landlord. Secondly, this company exhibited fraudulent behaviour regarding funds. We paid both the deposit and first month rent to Umega, and they have been reluctant to refund us the exact amount. Umega claimed to have not received the first month rent, after which we had our bank launch an investigation. Once we made Umega aware of the investigation, they confirmed that they in fact did receive the first month rent. They have issued the refund for the deposit which is not the correct amount, and the accounts team is refusing to explain why this is. Thirdly, throughout the entire process outlined above, the customer service from Umega has been absolutely absurd. In addition to the poor communication on Umega's end, we are not burdened with begging Umega to issue our refunds and to explain why the exact amount is not being refunded to us. We DO NOT recommend Umega Lettings. There are many other letting agencies with much better customer service, and who actually respect their clients.
Thank you for your feedback. I’ve spent time getting a full understanding of the series of events that I believe have led to your 1 star review. We’ve found ourselves in a situation which we would much prefer never happens, whereby the application for a property has fallen through due to various important criteria not being met. In your case this situation has been made even more difficult because the timescales between your application and the proposed lease start date were fairly short (in the case of further references being required). We realise the outcome must have created additional stress for you at this time and we are truly sorry about this. We also acknowledge that our application process will always benefit from being well-explained to customers, particularly when it comes to our heavy reliance on technology. We are happy for prospective customers to use email for references if that is their preference and we are always learning how we can do things better. Relating to refunds: at the time of writing we are satisfied that your full refund has now been processed. I can assure you that Umega Lettings has never and will never exhibit what you refer to as ‘fraudulent behaviour’. We acknowledge that there has been a fairly prolonged timescale associated with getting this back to you, which must have been extremely frustrating for you. We required extra time to match the original payment we received to your account on our system, as a result of various inconsistencies in the transaction description and source, which led to additional checks being needed on our end before we could proceed with refunding you. These checks took place with the help of our bank between Wednesday, Thursday and Friday last week. On Friday we were able to process your refund in full. Given that we are dealing with cross-border transactions through International Banking, this further adds delay and complexity to the flow of information. For us this case is not yet closed. We will be satisfied this case is closed when you have confirmed to us that you have received the money that is owed to you (currently the funds are in transit).
5/5
GoogleI recently went through the process of swapping into a tenancy agreement at a property with Umega. They have been, by a clear distance, the best letting agents I've worked with. Simon Douglas and Storm Lomax, in particular, who handled my swap over/application at different stages were both excellent. They both responded very quickly to any questions I had, provided clear and useful guidance, and worked flexibly and constructively to accommodate the particular details of my case. They were also positive, enthusiastic and a general pleasure to work with along with everyone else I encountered at Umega, who I would fully recommend to anyone.
Thank you David. We're delighted to welcome you into the Umega family. Tenancy swap overs can sometimes be tricky so great to hear things went so smoothly.
5/5
GoogleI had a great experience with Umega from start to finish. The viewing and securing experience was as stress free as possible and every staff member I spoke to was helpful and accommodating. However, the real star was Erin Whyte, the best property manager I have ever had! She was always quick to reply to emails and fill out forms, even helping me move flats by responding to other agencies' reference requests within a matter of hours! Erin's friendly, helpful attitude and reliability made me feel sure that I could rely on her in any event. She is a credit to Umega and I wish she could manage all of my future properties.
Simon, so good to hear Erin shining bright! Please do rent with us again!!
5/5
GoogleEven Umega letting is the first letting agent I am using, but I am very satisfied with their service and would definitely recommend them. I have heard lot of negative rumours about letting agents but Umega did not disappointed my at all. Rebecca and Claire are always responsive, they are very professional and friendly during my tenancy process, all my queries are quickly answered and the tenancy process went smoothly. After moving in, Gemma from relationship team have quickly answered all my questions and follow up with the landlord if necessary, this is very helpful for my stay. Thanks Umega team for the great work!
Thank you for this feedback. I'll be sure to pass on your positive comments to Gemma, Claire and Rebecca.
5/5
GoogleFantastic service from Freddie at Umega getting a long standing problem sorted for me - highly recommend 👍🏻💯 …
Thanks updating your feedback Mark, it's great to hear the team are continuing to look after you well :)
1/5
TrustpilotSTUDENTS -PLEASE AVOID UMEGA use another.
If youre a student coming back and desperately looking for a place then please dont use Umega they totally ripped off my housemate last year and left her totally screwed and in debt, another friend of ours got exactly the same treatment in her 2nd semester when she went to move out they completly rinsed her and left her in financial problems. Just dont go anywhere near -be warned.
We're sorry your friend had such a bad experience and we assure you we do everything in our control to look after our customers and treat them fairly and transparently.
5/5
TrustpilotA wee gem.💎
We signed up with Umega lettings last October to fully manage our apartment in Edinburgh. Right from the start they have been absolutely brilliant, dealing with every little problem right down to the last detail. Most recently we were assigned a new property manager, Courtney Hazlett and just as with all our previous experiences with Umega she’s a wee gem. Nothing is too much trouble for her, replies almost immediately to emails and phone calls and keeps you fully up to speed about any ongoing problems. Keep it up guys, well done.
5/5
GoogleU-mega were very helpful and efficient whilst we were trying to secure a property to let. They acted fluently and quickly during communications with the Landlord. The process was made simple even though all 3 tenants were in different cities at the time. Jacqueline was very responsive and always kept us up to date on progress. I would recommend U-mega and would not hesitate to use their services again in future.
5/5
GoogleAmazing service very helpful, replaced a fridge, vacuum cleaner and kitchen counter free of charge when they broke. Shona Newbigging Reid was a great help.
4/5
GoogleUmega have been reliable and helpful! It's nice knowing there is someone there looking after the property , if something does arise they are there to help find solutions with tradesmen etc , although mostly has been smooth running without many problems to deal.with
Thank you for the review Hilary. So glad you are having such a positive experience with us.
5/5
GoogleJust recently went through the process of becoming a tenant at Umega and honestly, the easiest/smoothest process. This was all thanks to the amazing Yasmin in the new tenancy team, she’s is the best! Recommend Umega to anyone seeking a property in Edinburgh to rent!
5/5
GoogleBest experience I’ve had as a tenant in Edinburgh. I have been renting from umega for over two years now, and I have to say that I am thoroughly impressed with their services. From the moment I moved in, the team has been extremely …
5/5
GoogleI had a property inspection last week and it was very well done. I received an email prior to the inspection making sure to ask before hand on whether or not they would get access to the property. Kellie Ryan managed and underwent the …
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The Trusted Agent 2026 results for Umega Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Umega Lettings Edinburgh won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2021, 2022.
EA Masters by year, 2021 to 20222022 1 Gold EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Umega Lettings Edinburgh a message.
Yes. Umega Lettings Edinburgh won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Edinburgh branch at EA Masters 2022, and 1 other industry award since 2021.
