5/5
GoogleGeorgia was amazing helping us
Agent replied · 22 June 2026
Georgia is a star, we are glad you think so too!
Trusted Agent profile · Edinburgh
Verified
Umega Lettings Edinburgh reviews
★★★★★
1,746 reviews across 3 platforms
Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL
Umega Lettings's office in Edinburgh, at Umega Lettings 10 Lister Square, is rated 4.7 out of 5 across 1,746 reviews on three platforms, including 1,499 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,499
Reviews on Google
This office
59
Reviews on Facebook
This office
188
Reviews on Trustpilot
This office
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleOver the years I have always found the staff to be friendly and helpful. I have also found their contractors to be the same. Only once have I had to call them twice about an issue, and that was more than 5 years ago; never since. …
Agent replied · 24 August 2024
Lance, thanks so much. We've thoroughly enjoyed having you as a long-term tenant! Long may it continue!
5/5
GoogleCourtney is the best portfolio manager we could have asked for!
5/5
GoogleIt was a very nice experience and Krystian was very helpful!
5/5
GoogleGreat service, thanks Yazmin for answering all of my questions quickly.
5/5
GoogleMy partner and I have rented two different properties managed by Umega Lettings over the last three years and two months. We have always found the team at Umega helpful, approachable and responsive. Our main points of contact over the last couple of years have been Vicky in marketing and Nikki in maintenance, who have both been great at getting back to us promptly and in a friendly manner in relation to any issues and enquiries. As someone with a fair amount of negative experiences of estate agencies in the past (extremely poor service, docking deposits for no good reason etc.) I would not hesitate to recommend Umega as a reliable, efficient and professional company if you are looking to rent a property in Edinburgh. Thank you Nikki, Vicky and the rest of the team at Umega for your help over the last few years - we'd definitely use you again!
5/5
GoogleI sold my flat recently with the help of Matthew, Danielle and Victoria and am very happy with the service and support I received. Professional, knowledgeable and proactive at all times. I was kept informed every step of the way through the sale and although stressful at times, the experience of the team was reassuring and inspired confidence.
5/5
GoogleReally excellent service from Eden at Umega. Everything was handled by email in a very efficient manner and nothing was too much trouble! This is the second time I have let out this flat using Umega's let only service and I have been extremely impressed (again).
Agent replied · 27 November 2023
Bruce...thanks so much and its lovely to hear you've stuck with Umega! I'll give Isla a bit pat on the back!!! Have a great Christmas!
5/5
TrustpilotExcellent and efficient services…
Excellent and efficient services provided by Ben, who is my property manager. Ben is professional but friendly, which makes communication with the agency smooth and easy. Thank you for your support!
2/5
TrustpilotFrustrating at times
I no longer rent with Umega, and I'm doing this under my alternative (non-Chinese) name because I may need a reference and don't want reprisals. As an agency, they are incredibly frustrating. Incredibly fast at raising the rent the second it's allowable (to the day), and proactive about inspections, but trying to get ANY other sort of response from them for anything is like trying to catch the wind. You'll send them an email and, if you're lucky, they'll tell you they're looking into it. Weeks will pass with nothing. You'll send some chasers, which will be ignored. It then effectively becomes a waiting game, as to whether you have the patience to keep asking, or just give up (which I'm sure is their preference). I let a lot of minor issues and things slide because of this, but in the end they mounted up and I just couldn't be bothered anymore. I'm now renting directly via a private landlord and the difference is palpable; Umega just came across like they only cared about getting their cut, which is sadly a common experience across most rental agencies in the city.
5/5
GoogleThe team at Umega have been great support during my application and new tenancy process. Huge shout out to Rachel and Yazmin for being so friendly and communicative (responses were pretty much within the working day!!!)
5/5
GoogleToday's visit by Jason Maddrell in the property was quick and effective . I see good cooperation in the future .
Agent replied · 22 August 2026
We like to be quick and efficient and Jason manages this very well. he is happy to hear this was a positive experience.
5/5
GoogleA few days ago, the general maintenance engineer (Mr. Harrison) arranged by the agency visited my property. I was very satisfied with the quality of the work and the professional approach. …
5/5
GoogleBeen renting a property through Umega for about a year now and would thoroughly recommend. Quick, clear communication around any issues/requests from our end (including a change of flatmate), and the clear and easy to use online portal is …
5/5
GoogleYazmin is a good communicator.She is very patient. The service she provided was very professional. Because of this, we can rent a satisfactory house. I'm so appreciative of her help.
5/5
GooglePerfect service! Megan is soo professional and has been great through our buying process! We are hopefully not going to need an estate agent for a while now but we would 100% recommend to anyone!
5/5
GooglePhilip is friendly, prompt, efficient, personable. Can't ask for more!
5/5
GoogleBen is an excellent housing officer I have ever known
5/5
GoogleChristian was very helpful, informative and generous with his time.
5/5
GoogleCalumn Dunlea was a great help at sorting my issues
5/5
GoogleGreat experience with Umega. Nikole was very pleasant and responsive.
5/5
GoogleBruce and Steve were absolutely fantastic in all of our interactions. Had absolutely no problems with Umega and would definitely rent from them again. Steve was incredibly helpful and always easily contactable- and all of our communication was efficient, professional and courteous. Thank you guys!
Agent replied · 27 November 2023
Savannah, thanks so much for this fantastic feedback. I'll be sure to sing Bruce and Steve's praises at the next opportunity. We would love to have you back in one of our properties in the future. Best of luck going forward.......
5/5
GoogleUmega is fantastic, and it is all thanks to its staff, take Ioni Ashford-Oelen for instance, does her job and does it very well, if there was a fire in my flat, i have no doubt Ioni would come and save me, next time you are looking for a renting agency, think Umega!
Agent replied · 22 October 2024
Ioni is somewhat of a property super hero indeed!!! We are glad to here she is looking after you so well.
5/5
GoogleVery helpful letting agency! Big shoutout to Kellie Ryan for her amazing assistance and hard work
Agent replied · 27 November 2023
Thanks Kealan - we're so glad you've enjoyed working with Kellie!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Umega Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Umega Lettings Edinburgh won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Edinburgh
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
- Edinburgh
Source: EA Masters winners lists, as published, linked by year.
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Questions about Umega Lettings Edinburgh
Has Umega Lettings won any awards?
Yes. Umega Lettings Edinburgh won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Edinburgh branch at EA Masters 2022, and 1 other industry award since 2021.
