5/5
GoogleGeorgia is very reliable and responds quickly.
Agent replied · 22 June 2026
Sounds like Georgia is looking after you well!
Trusted Agent profile · Edinburgh
Verified
Umega Lettings Edinburgh reviews
★★★★★
1,746 reviews across 3 platforms
Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL
Umega Lettings's office in Edinburgh, at Umega Lettings 10 Lister Square, is rated 4.7 out of 5 across 1,746 reviews on three platforms, including 1,499 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,499
Reviews on Google
This office
59
Reviews on Facebook
This office
188
Reviews on Trustpilot
This office
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleVery nice estate agents
Agent replied · 24 March 2026
Thank you for the five stars. We really appreciate your kind feedback and we’re glad you’ve had a positive experience with the team.
5/5
GoogleHaving moved to the UK from the west coast of Canada, where landlords and agencies exist to seemingly make your life harder, our experience with Umega, and specifically our portfolio manager, Gonca, has been beyond lovely. Quick …
5/5
GoogleUmega had offered me so much support and help in the last few weeks when I urgently needed a flat at that moment. Although it took us a few weeks to get the whole letting process done, I appreciate that they do things based on rules and professional attitudes. Maryanne is such a lovely person, she had replied the emails very quickly every single time. Great communication so far!
5/5
GoogleMatthew Brien was very kind and diligent dealing with an issue of mine!
5/5
GoogleHelped really well was really quick with response and Matthew was really helpful.
5/5
GoogleFantastic team and Georgia was great with me. Couldn’t ask for better service
5/5
GoogleThank you Caroline for the excellent, reliable, dynamic and ongoing cooperation 😀 …
5/5
GoogleRenting from Umega has been a pleasure. When you phone, you speak to employees who really want to help you. Any minor faults with the flat (e.g. Bulbs in light fixtures gone out) were resolved with very quickly by the contractors. We dealt with Jacqueline on move in and then Kieran and Steve throughout our stay in the property. They were all extremely helpful and also very friendly. A special thanks to Steve in particular who has helped us during our process of moving out as we have recently bought a property. Would recommend Umega to anyone in Edinburgh looking to rent!
5/5
GoogleI had a lovely experience with Nikole, she was prompt, helpful and made the process seamless for me 😄 …
Agent replied · 24 March 2026
Nikole is so pleased that you found the process as stress free as possible. Thanks for the stars Sanjeevani!
5/5
GoogleVery positive experience, especially with the letting agent Nikole, who processed my application promptly and was readily available to help.
Agent replied · 24 March 2026
So glad to hear that Nikole was her usual speedy self and got things moving for you. Thank you for the stars Lukas!
5/5
GoogleSuper helpful and polite staff 😊 - Thanks Nikole …
1/5
GoogleUmega are a weird company. As property managers i don't rate them highly at all, im not entirely sure what they do as they are always 'waiting for the landlord' before they take action. As a tenant I have had numerous problems that just get ignored or forgotten. They seem to have no working systems in place, and repairs or requests take surprisingly long to resolve, even with their new online portal.
Agent replied · 31 May 2023
Hello. We'd like to help resolve any issues you've had with our service, and understand more about where this falls down from your perspective as a tenant. We cannot find your details on our system, but if you'd like to discuss your concerns further then please drop us a line to info@umega.co.uk. Many thanks for taking the time, and we are sorry that your experience has not matched expectations.
5/5
GoogleUmega have just let my property. From the first contact made with them the service provided was exceptional. They guided me through the whole process with regard preparing and having all relevant paperwork in order. Taking away any potential stress in hand. The whole team involved where always at the end if the phone and ready to help. The property went onto the market and within 24hrs potential new tenants where going through there checks and are now residents. Well done Umega.
1/5
FacebookI am absolutely furious with Umega Lettings. Not only have I been waiting since October for my back gate to be fixed, I have been waiting 10 days to get my back door fixed. I live as a single parent with 3 young kids and not having access through my back door for this long is completely unacceptable. Contractors were supposed to come today (!!!!!!) to fix the back door and they haven't been. I tried to open the door which i thought had been fixed, so it is now hanging off its hinges again. I have called the emergency number only to be told there's nothing they can do as it was a planned maintenance appointment and not a new job. HOW CAN THIS BE ACCEPTABLE? The back of my home is now COMPLETELY insecure and there's nothing anyone can do? This is absolutely ludicrous! I have tried corresponding with Umega Lettings via email prior to today, to try to get things sped up and what a surprise, no response. Thank you so much for leaving my children and completely vulnerable.
5/5
GoogleCannot praise highly enough everyone I have dealt with has been brilliant . Very professional, friendly and very efficient whether face to face or on the telephone Megan Sibson has been excellent throughout many thanks to her.
5/5
GoogleUmega provide such an excellent service. Quick and easy to deal with. All the team are incredibly efficient. In particular Rebecca Thomson, who managed our viewing and responded to all our queries. She was a pleasure to deal with. Thank you all very much
Agent replied · 27 November 2023
Kylie thank you so much...so happy you find everything so efficient and we'll make sure Rebecca gets a big thank you when she's back from her holidays!
5/5
GoogleKrystian was great at communication - thanks for finding us new tenants!
5/5
GoogleI stayed in a flat with Umega for two years, whenever we had an issue, it was resolved very quickly after it was reported. Our first point of call was Claire Lithgow, she answered emails promptly and wasn't afraid to give us a phone call for ease. Overall, our experience with Umega was stress free.
Agent replied · 24 August 2024
Carefree is what we aim for. Claire is on it and is a pro at keeping things stress free for our clients. Very glad you had this experience.
5/5
GoogleJust go through the key collection process and Elaine is really nice and Professional though the whole process.
Agent replied · 27 November 2023
Thanks so much! Elaine is a wee star, and we're glad you thought she was worth of 5 stars!
5/5
GoogleUmega have been a pleasure to work with, speed of service is at the heart of how Umega operate so receiving a quick and efficient service from a friendly face is exactly what you get. My primary contact Simon Douglas is always super responsive and helpful in finding a solution to any issues that we're experiencing. Would TRULY recommend!
5/5
GoogleIm a tenant at one of umega properties and Gonca has always been very helpful and accommodating with all my requests/adjustments throughout my stay here. Very happy with umega as a company and Gonca as the property manager!
1/5
GoogleUmega seemed good at first, but things quickly took a turn. If you have the option, please, please avoid renting with this company. They put our health at risk and never respond to correspondance. Firstly, the landlord had taped up a pipe under our sink with duct tape. When this inevitably broke and flooded our entire kitchen one weeknight evening, Umega responded relatively fast - though to this day have not fixed the moving floorboards caused by the leak. The first major problem came when a sink was broken in the bathroom. Umega took a month to replace this sink - the only sink in our bathroom - which meant we had to go to the kitchen to wash our hands. This is obviously a hygiene hazard and there is no reason why a sink should have taken over a month for replacement. Next our toilet broke, again no help from Umega with an extremely long wait for replacement. Let me restate this: we only had one toilet so had no toilet for weeks on end and no way to flush, you can imagine how awful that was. Then lo and behold, our boiler broke. Not only did this break but also our back up water heater. This meant we had no hot water - no showers etc for almost an entire month in December - one of the coldest months of the year. Until I chased up Umega multiple times they didn't even offer us electric heaters or alternative methods to shower. Because of the dangerous and unsanitary conditions of the flat, we went away for a week - during which Umega was supposed to fix our toilet and hot water. (By this point we hadn't had hot water for two weeks). We come back to a cold flat and guess what? Still no hot water. We then had to have our flat pulled apart for a whole day - especially disruptive as we both work from home, in which a lot of woodwork was damaged. Since then, I have been falsely harassed by Scottish Power for a bill which doesn't belong to me. Umega has been 'trying' to fix this despite ignoring my emails and leaving me to face potential legal action over a bill that is not even for my flat. If you are considering renting with them, please save yourself the hassle and avoid them. They have honestly ruined my mental health and they are not worth working with, even if their properties look good on the surface. I will be looking into legal action now that our tenancy is coming to an end with them.
Agent replied · 31 May 2023
Hi Olivia, thank you for taking the time to provide us with this feedback. We are constantly looking to ensure we are meeting our own standards, so this provides us with an invaluable insight into anything we might be able to improve on. As I understand it, after digging a little deeper, one of our Team Managers has followed up with you directly to understand your concerns a little further. I'm disappointed that this has been your experience of Umega as this is certainly not the way we operate. We're happy to have a call to discuss anything further if you wish. Please do reach out to Sarah (your POD TM) who can assist in this. Many thanks, Umega.
5/5
GoogleBen Craven is always helpful.
Agent replied · 22 June 2026
We couldn't agree more! Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Umega Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Umega Lettings Edinburgh won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Edinburgh
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
- Edinburgh
Source: EA Masters winners lists, as published, linked by year.
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Questions about Umega Lettings Edinburgh
Has Umega Lettings won any awards?
Yes. Umega Lettings Edinburgh won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Edinburgh branch at EA Masters 2022, and 1 other industry award since 2021.
