5/5
GoogleMany thanks Derek and Unega for a job well done. It's nice to deal with a good company.
Trusted Agent profile · Edinburgh
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Umega Lettings Edinburgh reviews
★★★★★
1,748 reviews across 3 platforms
Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL
Umega Lettings's office in Edinburgh, at Umega Lettings 10 Lister Square, is rated 4.7 out of 5 across 1,748 reviews on three platforms, including 1,499 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,499
Reviews on Google
This office
61
Reviews on Facebook
This office
188
Reviews on Trustpilot
This office
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Awards
The Trusted Agent 2026 results for Umega Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Umega Lettings Edinburgh won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2022, 2021.
EA Masters by year, 2022 to 2021
2022 1 Gold EA Masters 2022 winners
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Edinburgh branch
2021 1 Gold EA Masters 2021 winners
- GoldEA Masters 2021: Best Estate Agent Guide 2022 Gold Award, Edinburgh branch
Source: EA Masters winners lists, as published, linked by year.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleJust had our annual property inspection with our property manager Grant. He was on time and very friendly. Really appreciated being told we are taking care of the house well. …
Agent replied · 22 June 2026
We are happy to hear that Grant was his usual lovely self during the inspection, and we thank you for taking such good care of your property. 5 star tenants!
5/5
GoogleI’ve always had great service from Umega and trust them with my property. Gonca my property manager is fabulous and has helped me loads with my property. Particularly when I was getting my kitchen renovated recently, she organised the …
5/5
GoogleExcellent agency. I'd also like to mention that Courtney was very helpful and kind.
Agent replied · 22 June 2026
Thank you Ioannis!
5/5
GoogleThis was the first home inspection i received since renting the property and it was very good. Ben Craven carried out the inspection and was great, allowed me to ask questions and point out any issues i was having with the property as well as picking up on other issues. So lovely to speak to and really friendly. Overall a great experience
Agent replied · 22 June 2026
Thank you so much Melania - glad Ben is looking after you well
5/5
GoogleGeorgia was great to work with and helpful throughout the whole process. Highly recommend
Agent replied · 22 June 2026
Thank you for taking the time to leave us a review. Georgia will be happy to hear you are pleased with her service.
5/5
GoogleI have just experienced the painful process of securing a property and everyone at Umega have been both friendly, professional and helpful, especially Rachel who has put up with my numerous emails and Chris who has supported me throughout the journey, thank you to everyone. :-)
5/5
GoogleSuzie was great throughout the whole process working with us. Suzie is approachable and professional and really helped us during the time we spent working with her. Thank you Suzie, we wish we could have worked with you for longer!
5/5
GoogleI have recently moved flat and have started using Umega. They are so friendly and personable, making mine and my flatmates life so easy. A big thank you to Courtney Hazlett for her support in moving in, she's been amazing, absolute credit to her.
5/5
GoogleVery smooth processes, quick repairs and maintenance, easy to communicate. Thanks to Shona for helping us during our stay here.
5/5
GoogleThanks to Naidene, our property manager, for her excellent help with renting and managing my apartment. I highly recommend Umega!
5/5
GoogleShona Newbigging-Reid has been fantastic sorting out a problem with a past tenant, super helpful, can’t recommend enough, thank you.
5/5
GoogleRented my 1 bed flat in Bonnington through Umega and they found new tenants within days. Excellent service from nikole in letting negotiators team.
Agent replied · 24 March 2026
Thank you Graham!
1/5
GoogleAbsolutely no surprises here that all of the five star reviews are from landlords and all the lower reviews are from tenants. If you’re a tenant do not go with Umega if you can possibly avoid it. I know it’s hard to get a flat at the moment and most letting agents have a bad reputation among tenants, but trust me, you deserve better than this. They are exceptionally bad. I’m currently in an ongoing dispute with Umega over a cleaning fee which among other things they are deducting from my deposit and dear god... where on earth is the common sense at Umega? Having cleaned the property myself before moving out I was aware that it wasn’t completely spotless but £168 for a 40 square metre flat is absolute robbery. They’re claiming that it took 7 hours to get it up to the standard that they wanted. That’s over 10 minutes per square metre of the property. I have also seen looking at some of the other reviews here that I am not the only person they have done this to. And they respond to me with rudeness and say that it’s fair and a reasonable 7 hour job providing no time breakdown of normal cleaning tasks and how long it took to complete the deep cleaning as if this is not a totally understandable and normal thing to ask after receiving a bill that high. They also initially wanted to charge me with the hallway lampshade being in a cupboard and not being on the light and they also wanted to charge me for a mirror but I got a reduction on those because they couldn’t produce a receipt for the mirror and they probably realised that the lampshade charge is really really dumb but they acted as if they were really going out of their way for those two things so.. thanks I guess? I’m exhausted after dealing with Umega, their rudeness that they have given me in this dispute process (if I’m not fobbed off by them entirely), and their stupid passive aggressive emojis that they leave at the end of all their emails as part of their corporate strategy to be as annoying as possible in the process. I graciously await my “I’m sorry you feel that way” or something else a bad boyfriend would say type response to this review that they have responded to all the other negative reviews with.
Agent replied · 31 May 2023
Hi Lindsey, Thank you for taking the time to leave us this feedback. We appreciate it's not where either party wishes to be, but we take every review on board to understand where we can do better, so thank you for pointing us in this direction. We've taken a look into your move out inspection. We do our best to provide vacating tenants with everything they need for a smooth exit, including information on what we'll be looking for at your check-out inspection, and how to ensure you are handing the property back as per the original inventory. We do this in a bid to support tenants through this process. We're not in the business of unfairly instructing works, but we understand where your frustrations are sitting. I can see we've encouraged you to go via the SDS Adjudication process, which we believe is the best and fairest way to reach a resolve. It's hugely disappointing that you've had this impression of our team. We'll take your feedback back to our Management team and ensure any learnings are shared. Thanks, Umega.
5/5
GoogleI contacted Umega about our property that we wanted to rent out as we were moving abroad and didn't want to leave the property unoccupied. When I was starting this journey, I was very confused as to how it would go. But Kim and later Alex guided me so well even when I was abroad on duty travel. Their communication was impeccable. It made me feel very much at ease and when the house went to market I could not believe it. All the cobwebs that I was visualizing in my head as bottlenecks were all cleared by Kim and Alex. What a professional team they are. Thank you for all the guidance. I shall remember you for ages to come and I am delighted to be part of the Umega family of clients.
Agent replied · 31 May 2023
Brilliant to hear this Joram! Kim and Alex will be delighted to hear your kind comments. We look forward to a great working relationship
5/5
GoogleGreat experience as a tenant. Courtney and Nora were extremely efficient and helpful.
Agent replied · 22 June 2026
Wonderful to hear this - thank you so much Lannie
5/5
GoogleWe called for a repair and Ben was very helpful, 5 star guy!
Agent replied · 22 June 2026
Thanks Tamara - we agree, Ben is a superstar!
5/5
GoogleYasmin and Rachel were so helpful and communicative; whole process was incredibly easy
Agent replied · 22 June 2026
So glad you enjoyed your onboarding experience and we hope you love your new home
5/5
GoogleMany thanks to Chris & Krystian for reletting my flat, job well done
Agent replied · 22 June 2026
Thank you Bill!
5/5
GoogleGrant is an outstanding property manager! His dedication to arranging and diligently following up on repairs in a timely manner truly sets him apart. With Grant at the helm, our property maintenance concerns were addressed swiftly and efficiently. Kudos to Grant for his exceptional service!
5/5
GoogleMany thanks to Courtney for being always ready to listen and to help!
Agent replied · 22 June 2026
Great to hear! Thanks very much
5/5
GoogleGrant was very helpful and today’s visit was perfect. No issues at all.
Agent replied · 22 June 2026
Thank you for the review Kerry!
5/5
GoogleIoni has been incredibly responsible and helpful. She promptly assisted me with every issue I encountered. I am very grateful for her. Without her help, I believe it would have been challenging to have such a wonderful rental experience.
5/5
GoogleUmega have just let my flat.They are streets ahead of letting agents I have used previously.They are very profesional and friendly.They respond very quickly to e mails and are helpful with regard to queries. I am confident this will prove to be a long and happy association.l am grateful to their agent Nora Vacca for her invaluable assistance .
Agent replied · 24 August 2024
Norman, thank you so much for this positive feedback. It's great to here and will be shared with the team to brighten up their Monday! :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Umega Lettings Edinburgh
Has Umega Lettings won any awards?
Yes. Umega Lettings Edinburgh won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Edinburgh branch at EA Masters 2022, and 1 other industry award since 2021.
