5/5
GoogleYazmin has been super helpful at communicating the moving process and has made it very smooth!
Agent replied · 22 June 2026
Fantastic to hear - thanks Theo! Enjoy your new home!
Trusted Agent profile · Edinburgh
Verified
Umega Lettings Edinburgh reviews
★★★★★
1,747 reviews across 3 platforms
Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL
Umega Lettings's office in Edinburgh, at Umega Lettings 10 Lister Square, is rated 4.7 out of 5 across 1,747 reviews on three platforms, including 1,499 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,499
Reviews on Google
This office
61
Reviews on Facebook
This office
187
Reviews on Trustpilot
This office
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Awards
The Trusted Agent 2026 results for Umega Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Umega Lettings Edinburgh won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2022, 2021.
EA Masters by year, 2022 to 2021
2022 1 Gold EA Masters 2022 winners
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Edinburgh branch
2021 1 Gold EA Masters 2021 winners
- GoldEA Masters 2021: Best Estate Agent Guide 2022 Gold Award, Edinburgh branch
Source: EA Masters winners lists, as published, linked by year.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleIoni was very communicative and helpful. A pleasure to show round the flat during our inspection.
Agent replied · 22 June 2026
Thank you for taking the time to leave us a review. Glad to hear your inspection with Ioni was stressfree.
5/5
GoogleResponsive, reliable and efficient.all the process was seamless and reassuring. Georgia is exceptionally great and helpful.
Agent replied · 22 June 2026
Glad to hear Georgia is taking good care of you! Thank you for the review. - REPLY TO OLD REVIEW - Thank you so much for sharing your experience! Our team will be so pleased to hear that you're happy :)
5/5
GoogleIt has been a smooth journey throughout on my first home renting with Umega lettings. Thanks to Rachel for guiding us through the viewing arrangements and background verification process. We received a clear communication and reminders throughout the process which helped us a lot in planning our activities.
5/5
GoogleGreat experience working with them to get my flat. It's been a long time since I had to do this and there have been a lot of changes since then, everyone made the transition seamless and stress free. Fantastic service.
5/5
GoogleFantastic experience with Jason. He makes everything straightforward and stress-free. His prompt responses and excellent management skills really stand out.” …
Agent replied · 27 November 2023
Super to hear that Jason has been looking after you so well. We think he is a star too. Thank you for taking the time to leave a review. … More
5/5
GoogleNothing is ever too much trouble for Ben. Thank you Ben for your assistance when we have any issues with our tenancy.
5/5
GoogleThanks to Umega for reletting our property so swiftly and smoothly. Special thanks to Rachel Smith for coordinating and manging the process.
5/5
GoogleWonderful service from start to finish! The letting agent Yazmin was professional, efficient, and always available to answer any questions. Highly recommend!
5/5
GoogleI had a pleasant experience moving in my new home. Claire and Georgia were very helpful and the moving in process, was accordingly to the planning schedule.
Agent replied · 27 November 2023
Thanks Tatiana - great to hear you've been happy with our team
5/5
GoogleUmega lettings were extremely good. As a new tenant we had good communication, I had my emails responded very promptly, they arranged the viewing according to our availability & communication throughout was very efficient. Especially I would like to thank Emma, she has been extremely helpful & friendly. I would really recommend Umega to home hunters in Edinburgh.
Agent replied · 27 November 2023
Thank you so much for this excellent feedback. We'll share this with the team and Emma will be very happy to be mentioned for her hard work! We hope you enjoy life in your new property! thank you
5/5
GoogleWe recently moved into a property managed by Umega, and it has been a pleasure. Everything went very smoothly, thanks to Emily and Lauren organizing all paperwork quickly, and that was just before Christmas break. We had a number of minor issues with the property, but they were all fixed very promptly. Thank you!
Agent replied · 27 November 2023
Thanks so much for taking the time to share this Ilya! Emily & Lauren are smooth operators when it comes to organising things for new tenants and I'm glad you picked up on this. Also great to hear you've been happy with the service when you've had repairs done too. We hope you're really happy in your home!
5/5
GoogleCommunication with Umega went very smooth, especially with Rachel. She was very lovely during our viewing and was happy to assist us during our application process.
Agent replied · 24 March 2026
Rachel is glad to hear you found the process smooth and stress free as possible. She was happy to help. Thanks for stars Zehra!
5/5
GoogleMy experience as a first time landlord marketing my property with Umega has been seamless from start to finish. Nikole produced beautiful content for my property advert and has kept me in the loop across the process of securing tenants, …
1/5
GoogleI am extremely disappointed with the service provided by Umega. The level of professionalism and responsiveness has been shockingly poor. As a customer, I expected better communication, accountability, and action, but …
Agent replied · 10 December 2024
Dear Megalos, Thank you for sharing your feedback. However, after thoroughly reviewing our … More
5/5
GoogleI had a fantastic experience working with Nikole. She is incredibly enthusiastic and was extremely proactive in coordinating between us and the landlord. What impressed me most was her communication, she responds to emails lightning-fast! She made the whole process smooth and stress-free. Highly recommended!
5/5
GoogleExcellent experience over many years as a landlord letting with Umega. Reasonable rates and efficient service. My current property manager Shona is responsive, friendly and helpful building excellent relationships with both tenant and landlord
Agent replied · 31 May 2023
Thanks Margot - this is lovely to hear, and we'll make sure Shona gets your great feedback too :)
5/5
GoogleMet Phil at property right on time lvly guy to speak to very approachable.. took me around property pointing everything out in good detail ..and explained everything very easily… and Catherine emailed back straight away explaining she would be in touch to get things moving as quickly as possible…amazing..thank you ..David
5/5
GoogleMy experience with Ben was tremendous, very helpful, friendly and most important - professional representative
Agent replied · 22 June 2026
Thanks Pawel - Ben is tremendous indeed!
5/5
GoogleMe and my flatmate have been exceptionally satisfied with the service our agent Ioni Ashford-Oelen has been providing us with so far! She is always quick to response and to solve our matters, communication and kindness is on point! 😊 …
5/5
GoogleThank you, Umega , for helping me to rent, Rachel was working closely with me, she did a great job. Thanks
5/5
GoogleExcellent support and quick correspondence for both maintainance requests and inspection! Kellie is always very responsive and explains all the procedures!
5/5
GoogleUmega have been brilliant from start to finish. From Shona who moved us in, to all the staff who have visited, kept in touch and made the whole experience of renting very relaxed. They will sort out anything for you in a heartbeat and just want to make sure that you are comfortable and happy in your home. Amazing company, amazing staff, thank you!
Agent replied · 24 August 2024
Thanks very much Natallie - we're so glad you're happy with our top team!
5/5
GoogleMany thanks Derek and Unega for a job well done. It's nice to deal with a good company.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Umega Lettings Edinburgh
Has Umega Lettings won any awards?
Yes. Umega Lettings Edinburgh won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Edinburgh branch at EA Masters 2022, and 1 other industry award since 2021.
