5/5
Googlegood letting agency, very helpful and good communication. Shout out to Krystian who has been very helpful and understanding towards my application
Agent replied · 22 June 2026
Thanks Bali - really appreciate this!
Trusted Agent profile · Edinburgh
Verified
Umega Lettings Edinburgh reviews
★★★★★
1,747 reviews across 3 platforms
Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL
Umega Lettings's office in Edinburgh, at Umega Lettings 10 Lister Square, is rated 4.7 out of 5 across 1,747 reviews on three platforms, including 1,499 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,499
Reviews on Google
This office
61
Reviews on Facebook
This office
187
Reviews on Trustpilot
This office
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Awards
The Trusted Agent 2026 results for Umega Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Umega Lettings Edinburgh won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2022, 2021.
EA Masters by year, 2022 to 2021
2022 1 Gold EA Masters 2022 winners
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Edinburgh branch
2021 1 Gold EA Masters 2021 winners
- GoldEA Masters 2021: Best Estate Agent Guide 2022 Gold Award, Edinburgh branch
Source: EA Masters winners lists, as published, linked by year.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleDealing with Courtney is an absolute pleasure - she’s very efficient in dealing with any repairs needed and very prompt with communications
Agent replied · 22 June 2026
Thanks so much Lili - Courtney will be so happy that you're happy!
5/5
GoogleGets five stars from me. All staff very helpful especially Ben Craven who is always available to answer any questions or problems.
Agent replied · 22 June 2026
Thanks David - great to hear you are happy with Ben & the team
5/5
GoogleWe met Umega and our life changed! The application went so smooth, Catherine our agent God bless her 🙌🏻 …
Agent replied · 24 March 2026
Thank you for such a generous review. We’re delighted to hear the application process felt smooth and well managed, and that Catherine kept you informed every step of the way. She’ll be so pleased to hear how much you appreciated her support. Thank you again for your kind words, we wish you all the very best in your new home.
5/5
GoogleJason is absolutely great at his job could not have a better person doing his job alway willing to help and get things sorted quick
5/5
GoogleUmega Lettings were recommended by my daughter and didn't disappoint. They were interested in what I wanted not in what they offered - very refreshing. As my situation was a little different from the norm, I already had a tenent in mind, to Umega that was not a problem. From start to completion Grant listened and made adjustments accordingly. Professional is their by-word.
Agent replied · 27 November 2023
Hi John, thank you for the brilliant review. We're delighted to hear that our service has been what you're looking for. We'll try our hardest to keep up this standard for you! Thank you, Umega Lettings
1/5
GoogleThe move-in process and overall tenancy were smooth; however, be extremely cautious when moving out. This agency will do everything possible to deduct as much as they can from your deposit and drag out the negotiation process. …
Agent replied · 22 June 2026
Hi Ricky, Thank you for taking the time to share your feedback. We’re glad to hear that … More
5/5
GoogleRachel was just brilliant at helping us through the process of finding our new flat - she was always quick and courteous in her replies, and very helpful! Also a great big thank you to Chris for his help too on the phone. It's been a super positive experience with Umega so far!
5/5
GoogleBen was totally professional and s delete to meet , he called 20 minutes before he arrived and was very helpful
Agent replied · 22 June 2026
Thanks George - we agree, Ben is a wee gem!
5/5
GoogleI highly recommend Shona Newbigging Reid for her frank and Kind approach. She has been very supportive to me during my 3 year tenancy here with sn old quaint property that often had issues. As are the quirks of old properties. I think she is a real Joy and Asset in your company. Value her dearly.
5/5
GoogleThe prompt response from Suzie Wilson, efficient service, highly professional advice and, indeed, friendly communications all point to an amazing company. Would 100% recommend them in an instant.
Agent replied · 24 March 2026
Thank you for the taking the time to leave a review. Suzie certainly knows her stuff. I am delighted to hear that she looked after you so well.
5/5
GoogleI am amazed with the prompt response I had once I raised a repair issue. thanks to Courtney for being so supportive and get is solved. cheers
5/5
GoogleLynsey was a great help throughout the process of purchasing my first property. She was efficient and kept my in loop as and when. Thanks again, Lynsey!
5/5
GoogleI am Lydia, and I'm delighted to share that I've had a successful and pleasant experience renting a property of my choice through the home rental agency Umega. The entire process was remarkably smooth and comfortable. The tenancy team at Umega provided invaluable assistance throughout my application process, and I was particularly impressed by the prompt and efficient communication with Yazmin, my dedicated manager. If you're in search of a rental or lease opportunity, I wholeheartedly recommend Umega for their professionalism.
Agent replied · 27 November 2023
Thank you very much Lydia - delighted to hear you're happy with everything. Hope you love your new home!
5/5
GoogleMy partner and I were looking to rent and Lindsay was quick and straightforward about all the answers she gave us, but more importantly, was so kind and friendly about it, which alleviated a lot of the stress of looking for a flat! Umega seems really organised, very good experience.
Agent replied · 27 November 2023
Thanks Emma - great to hear you've enjoyed your experience working with the Umega team!
5/5
GoogleCould not have had a more positive experience with Umega and Kim Craven so far. The modern way of completing things online is excellent and Kim has been very helpful at both the first and then arranging a second viewing of the property I have just moved into. Both professional and friendly, Kim genuinely shared my excitement for my new home.
Agent replied · 27 November 2023
This is such a good read for me. thank you for taking the time, I will make sure to let Kim/team know.
5/5
GoogleI had a great experience with Nikole. We registered to view the property on a Sunday, saw it on Monday, applied within hours, and our application was accepted Wednesday morning. Very smooth and efficient.
Agent replied · 24 March 2026
Nikole is a star at getting things moving, so glad she was able to help things move so fast for you. Enjoy your new home!
5/5
GoogleToday I called Mr Jason Madrell regarding an issue we faced about our door lock. He kindly escalated our issue and the locksmith showed up in like an hour. The problem fixed immediately. …
Agent replied · 24 March 2026
Super to hear that Jason got your door lock sorted so promptly. You can sleep easy with that sorted. Thank you for taking the time to leave a review.
1/5
GoogleDefinitely a nightmare for us as tenants. After moving out, they claimed three different amounts (£340,£380,£394) for cleaning charges, all for the SAME flat(2-person) when everything was up to standard and nothing had to be repurchased. …
Agent replied · 22 June 2026
We’re sorry to hear that you were unhappy with the deposit deductions and the process involved. We want to assure you that we follow SafeDeposits Scotland’s guidelines when managing deposit negotiations, and all cleaning charges are based … More
5/5
GoogleSuzie Wilson from the client onboarding team at UMEGA lettings has consistently exceeded my expectations as a landlord in Edinburgh. The entire process from compliance to ultimately finding the best tenants has been seamless, thanks to …
Agent replied · 24 August 2024
Thank you for your kind words - Suzie is so pleased to hear this and very grateful to you
5/5
GoogleI had a fantastic experience working with Nikole! She was incredibly friendly, responsive, and made the whole renting process feel smooth and stress-free. From the first viewing to getting everything confirmed, she was always patient and …
Agent replied · 22 June 2026
Thank you for the review Ethan. Nikole is a star, and sounds like she has been looking after you through the process like a pro. We hope you enjoy your home.
5/5
GoogleCouldn't be happier with the work Natasha and Daniel at Umega have done for my husband and I as estate agents when selling our property - super friendly and professional, great communication which was really appreciated as a first time seller and a brilliant job on photos and virtual tour of the flat which helped us sell after only four days on the market! Couldn't recommend highly enough!
Agent replied · 22 June 2026
Selling a home can be very stressful, and Natasha and Daniel always work their socks off to make it as easy as possible. They will be so happy to hear this review and that you are both so happy with your selling experience.
5/5
GoogleMy experience so far has been amazing, all thanks to Georgia who has been helpful with all of my complaints.
Agent replied · 22 June 2026
Georgia will be very pleased to hear you are happy with her service. Thank you for your review.
5/5
Facebook5 years ago Umega assisted us in letting out our apartment and following that managed the tenancy for us. We just had a change of tenant and are very pleased with the way Umega handled all aspects from clearing and cleaning up after the previous tenant left, did the necessary repairs then handed over to their letting department to secure new tenant for us. The letting department immediately set to work and got us new tenant in less than a month. All paperwork were done quickly before handing back to their property management team to resume managing our new tenancy. We are very happy with Umega’s professionalism and speed at getting things done and highly recommend them to anyone who are looking for someone to manage their properties. A big Thank You to Georgia Oritsemeyiwa from Upod1, Rebecca Fenwick and Gemma Kenny from Letting, and Isla Gumley and Lucy Farrell from Accounts. - Monica Lee & Su Yin Chan April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Umega Lettings Edinburgh
Has Umega Lettings won any awards?
Yes. Umega Lettings Edinburgh won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Edinburgh branch at EA Masters 2022, and 1 other industry award since 2021.
