Umega Lettings Edinburgh reviews

★★★★★ 5/5

Trustpilot

Very friendly and professional

Mavis · 28 July 2026

★★★★★ 5/5

Trustpilot

I had a great experience with Phil as…

I had a great experience with Phil Newton as the property manager. He is always friendly, approachable, and genuinely helpful. Whenever I had a question or needed assistance, he responded promptly and made sure everything was taken care of efficiently.

Kasia · 30 June 2026

★★★★★ 5/5

Google

Nikole at Umega is wonderful! I am so lucky to have connected with her, as she is extremely responsive, helpful, kind, and full of very valuable information. I was calling from overseas and trying to get help with the process to view and …

Allison · 22 August 2025

★★★★★ 5/5

Google

Ioni Ashford-Olelen stepped in to take over a difficult situation involving multiple flats trying to resolve a common roof problem. She organised all payments to be made to me and the problematic issue was resolved in a very professional and timely manner. All communications were answered quickly and with great information. Overall I felt Ioni handled my account extremely well and I would not hesitate to recommend her services. Well done kind regards Rod MacBain

Rod · 22 June 2024

★★★★★ 5/5

Google

Krystian was fabulous in dealing with all questions I asked. Very helpful and prompt with responses. I am now settled in to my new home because of their help ☺️

Alicia · 26 April 2024

★★★★★ 5/5

Trustpilot

Lewis Walker always responds quickly…

Lewis Walker always responds quickly and resolves all housing issues.

Olha · 11 June 2026

★★★★★ 5/5

Google

Have had such a great experience with umega. Catherine who helped me is so responsive, nothing is a bother and goes above and beyond. Looking for a new tenancy is a stressful time so it’s wonderful to have people like Catherine on hand to make life a little easier. Highly recommend as a company

Ashley · 10 March 2026

★★★★★ 5/5

Google

I had an absolutely fantastic experience with the Umega team! I've got to give a huge shoutout to Isla, Claire, and Ben Craven - they were all incredibly positive, supportive, and professional throughout the entire process. I can't recommend Umega enough, especially the amazing individuals who supported me every step of the way.

Roza · 30 September 2024

★★★★★ 5/5

Google

Don't know about the rest of em but Franklin has been a shooting star from star(t) to finish! When we needed the boiler replaced, he even came in to supervise the work. A++

Niall · 22 June 2025

★★★★★ 5/5

Google

Special thanks to Krystian who went above and beyond to help us secure a new flat - promising experience so far and we look forward to being with Umega for our new home

Summer · 22 June 2025

★★★★★ 5/5

Google

5 star rating - Ben has been absolutely brilliant, has dealt with any issues I’ve had quickly and efficiently. Always dealt with the best professional service. Highly recommend

Emma · 26 May 2024

★★★★★ 5/5

Google

Krystian, Yazmin, and the letting team at Umega Lettings & Estate Agents were truly kind and communicative through out the entire process of getting my current flat. Even when I was my most anxious trying to get my documents together, they showed patience and assisted me with options. Thank you for all your help. I look forward to moving into my new home!

Cathy · 27 March 2024

★★★★★ 5/5

Trustpilot

Excellent process and support

Excellent process and support. Flat became vacant and the support by Becca and team was exceptional. She listened to our requirements, guided us through the process and found new tenants quickly. Overall perfect service. Thoroughly recommend.

Mrs · 14 May 2025

★★★★★ 5/5

Google

I'm very happy with the service that Umega Lettings provides. Nikole found excellent tenants within a few days of marketing my property in Edinburgh and facilitated the letting process seamlessly. She kept me informed throughout and …

Carol · 22 October 2025

★★★★★ 5/5

Google

They have been very patient with during the application process. Answering my many many questions. Catherine and Lewis have been amazing through the whole process. Even fixing my dishwasher and helping us get moved in. Very happy with our new home. Highly recommend.

Rosemary · 22 August 2025

★★★★★ 1/5

Google

Edit (January 2025): our final evaluation was also carried out by the same agent. We had spent a number of days cleaning the flat to a high standard (my flatmate is a professional cleaner) but we had deductions totalling over £100. While …

Keshav · 22 August 2025

★★★★★ 5/5

Google

We have found Umega, and particularly Matthew Brien our portfolio manager to be professional, friendly and communicative. We would have no hesitation in recommending them to others.

Nick · 22 August 2025

★★★★★ 5/5

Google

Umega are a brilliant letting agent. I have been a landlord with them for 3+ years and during that time I have faced a few issues with my tenants. Regardless of the department… from new tenant to ongoing maintenance, they are knowledgeable, …

Jacalyn · 22 August 2025

★★★★★ 5/5

Google

We recently had a problem with our oven, and Courtney was quick to help us get a quote and arrange a new oven to be fitted!

Loudon · 22 June 2024

★★★★★ 5/5

Google

The agency has been very helpful throughout my 4 years of tenancy. Claire has been incredibly supportive, and I am very grateful for her help :)

Sophie · 22 June 2024

★★★★★ 1/5

Google

Very popular agency with main and only focus to do their job up to the point they get their commission and then the only thing they do is to keep charging landlords, run the yearly checks in the properties and that’s it. Absolute no care about the tenants, their tradesmen are the most expensive in the market with double commissions compared to to others (I’m guessing why). Moved to new offices now far away from city centre to avoid the demanding crowd. Is good to expand as business but can you actually handle it? Don’t think so..

Mike · 26 February 2024

★★★★★ 5/5

Google

We would give Umega estate agents a 10 out of 10 for their handling of the sale of our flat in Edinburgh recently. Umega had handled the premises as letting agents for us and subsequently as selling agents. The marketing was very professional and handling of the rather long drawn out sale process caused by the buyer's vacillation was also excellent.We were kept well informed throughout the sale and would recommend Umega to any potential property seller as a good choice as agent. Neil Brooks.

Neil · 26 February 2024

★★★★★ 5/5

Google

Umega is the most client-oriented agency I have ever rented from, and I will be forever thankful for the kind, human response I have received from the team. The staff is not only friendly but also extremely skilled. Their professionalism and dedication to customer service are truly impressive. Special thanks to Nikki, Ben, and Georgia for their ongoing support :) you guys are fantastic!

Cristina · 26 February 2024

★★★★★ 5/5

Google

Excellent service from everyone we meet. It made the process of buying a house so much easier. The communication and support from Megan was particularly helpful. Now enjoying our new house.

Geoffrey · 4 July 2025