Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBest agency in Edinburgh so far. We would like to say a massive thank you to all the team, especially to Becca and Francesca who help us since the first contact with the agency. They are very professional and helpful. We were renting with them for 3 years and we can say they are the best agency ever. After 8 months with another agency, we back to them because is the only agency we can trust. If you can find a flat to rent with them, please, go ahead! Every time that we have had a little problem they response very quick and they find the solution so fast. We hope to be with them the time that we will be living in Edinburgh.
Again, massive thank you to all the team! You do a really good job!
Monica and Julian
Monica · 22 June 2024
Agent replied · 22 June 2026
Thank you so much for the kind words. Our team or all amazing and work hard to help renting be as easy and stress free as possible. We are so glad this comes across. Thank you for the lovely review, the team will all be very happy to hear you are both happy.
★★★★★ 1/5
GoogleFlat was cleaned, spotless, then they complain about dust occurring in an old flat and charging 50£. Absolute joke of an agency just looking to charge people for the sake of it
Murdo · 22 June 2024
Agent replied · 22 June 2026
Hi Murdo, we can't find a record of your tenancy but please feel free to reach out to us directly if you have a genuine complaint you'd like to raise.
★★★★★ 5/5
GoogleThe service from Verity’s during the sale of the house was great from the initial meeting with James Verity, all the way through to completion. Megan was so helpful throughout the process with great communication. Thank you.
Emma · 4 July 2025
★★★★★ 5/5
GoogleNikole was very friendly at the viewing.We received a link to the application quickly and our application was processed and accepted by the net day !
Georgia · 24 October 2025
★★★★★ 5/5
GoogleGeorgia has been so helpful as my housing manager! Fantastic service and lovely person. I can always call when I have a concern or need to discuss. Thanks for all your help :).
Chloe · 26 May 2024
Agent replied · 24 August 2024
Thank you for the lovely review Chloe. It sounds like Georgia is taking great care of you.
★★★★★ 5/5
GoogleNikole was a pleasure to work with and replied to all our queries very promptly. She was warm and friendly and always willing to help, making the process of securing a property so much easier.
Alicia · 22 July 2025
★★★★★ 5/5
GoogleAs a first time landlord I cannot speak highly enough about Umega Lettings. Emily and Robert were patient, efficient and very friendly, which is extremely important when dealing with a first time landlord like me! Emily let the flat for full asking price on the first day of viewings, and Robert was superb at making sure the flat was ready for their move in. I would recommend Umega to anyone
Maz · 28 November 2019
Agent replied · 27 November 2023
Thank you so much Maz. It has been an absolute pleasure dealing with you so far. The guys in the office have loved hearing from you during the marketing phase and we look forward to many more fun exchanges with you over the years to come. Thanks for being such fun to deal with and for trusting us to manage your lovely apartment :)
★★★★★ 5/5
GoogleWe just rented our flat through Umega, and we are absolutely satisfied by the service. The team is both efficient and friendly, and we were very promptly updated for every development considering our application. The whole process was outstandingly straightforward, turning the usually stressful and competitive event of finding a flat into a smooth and relaxed experience. Our special thanks to Emily and Natasha for their great professionalism. Highly recommended!
Adri · 28 November 2019
Agent replied · 27 November 2023
Adriana thanks so much for such a lovely warm review. We'll make sure Natasha and Emily get the praise they deserve...they both work hard to keep their customers happy so will be thrilled to get this feedback from you. Welcome to the Umega family...we hope you LOVE your new home :)
★★★★★ 5/5
GoogleUmega have recently remarketed our family home. To get to this point they had to completely gut and restore the house and garden which had been quite frankly trashed by the previous tenants. David Forsyth and his team did the most fantastic … More
TimandEl · 28 September 2023
Agent replied · 27 November 2023
WOW! What a lovely review - thank you SO much for putting your time and effort into sharing this - our team will appreciate this endlessly! Thank you for choosing Umega
★★★★★ 5/5
GoogleYazmin was wonderful, she was super helpful even when I forgot to send a few documents and my guarantor request didn’t work… Very speedy and helpful replies. Thanks for easing my stress!!
Edward · 22 August 2025
★★★★★ 1/5
TrustpilotAvoid
Avoid! Had a tenancy for almost 5 years, place left spotless. Trying to charge me for cleaning even though they stated I left it very clean. Also damage to a window not caused by myself and declared. Charging over double cost that was quoted!
Michaela · 29 September 2025
Agent replied · 26 December 2025
Thank you for your feedback. We’ve reviewed your case and can confirm that this matter is currently with Safe Deposit Scotland (SDS), where we’ve recommended proceeding to adjudication so that an independent adjudicator can review all evidence and make a fair decision.
Regarding the window, after further investigation we’ve confirmed that the damage appears to be a stress crack, and therefore no charge will be applied for this.
We trust that SDS’s impartial adjudication process will help bring this matter to a fair resolution.
★★★★★ 5/5
GoogleFranklin is an absolute gem! He even stepped in during a property inspection to baptise my youngest when the priest was a no show. Absolute life saver, would recommend him as a property manager and for baptisms.
Eilidh · 22 June 2025
★★★★★ 5/5
GoogleUmega has truly earned my 5-star rating, and I owe a large part of that to the exceptional service I received from Ioni Ashford-Oelen. When I reached out to Umega letting Agency with concerns about my living situation as a Univeristy student, Ioni's prompt and reassuring responses were like a lifeline, instantly relieving my stress.
Her compassionate approach in addressing my inquiries and anxieties made me feel heard and supported every step of the way. Ioni's proactive communication was invaluable, keeping me updated on the tenancy swap process that was carried out and ensuring I was never left in the dark.
Thanks to her dedication, patience and professionalism, what could have been a daunting ordeal turned out to be a surprisingly smooth transition. I am immensely grateful to Ioni for her unwavering support and for going above and beyond to make sure everything went smoothly. Umega is very fortunate to have someone as dedicated and capable as her on their team.
Louisa · 26 May 2024
Agent replied · 24 August 2024
Ioni will be so delighted to hear your kind words. We as a company are also impressed by her professionalism, and we are so glad that she has been able to help you through a stressful situation. I hope everything is going well for you.
★★★★★ 5/5
GoogleAs a tenant, myself & my partner could not recommend Umega enough. They are an extremely professional agency who you really do feel have the tenants best interests at heart.
Recently, we have gone through the process of getting some work done on the flat that we rent. Courtney our property manager has been amazing at keeping us up to date with progress, listening to our problems and actively resolving them. Her transparency on the progress of the works was extremely appreciated & her quick responses provided reassurance to us that the issues were being resolved. As well as this, she is extremely friendly, professional & approachable, a real credit to Umega. Thank you so much again Courtney & Umega lettings.
Rachael · 26 May 2024
Agent replied · 24 August 2024
Thank you for such a fantastic review Rachael - we agree, Courtney is a star!
★★★★★ 5/5
GoogleMy experience with Umega so far has been really smooth and enjoyable considering how stressful finding a home in the Edinburgh market can be. I wanted to thank Ms. Nikole for all her help, her prompt replies, and kind words throughout the application process.
Eleonora · 24 September 2025
Agent replied · 24 March 2026
Nikole is so happy that you have found the whole process as stress free as possible. Enjoy your new home!
★★★★★ 5/5
GoogleAbi is the best! I cannot rate Umega highly enough. They’ve been exceptionally helpful even before we agreed the property management. They’ve given me advice on which property to buy, valuation for rent and now they manage my property in the most exceptionally professional and swift manner. Abi in particular is mega swift with her actions and responses! Absolutely super management!
Miral · 27 November 2021
Agent replied · 27 November 2023
Thanks so much Miral! Our lovely Abi is so grateful for your kind words too :)
★★★★★ 1/5
TrustpilotUmega dumped letting sign
Umega letting sign was dumped behind fusebox in the street and the zip ties used to secure it were left where they fell. I tried to phone the number on the sign about 10 times, trying various selection options. I either get cut off, or I'm allowed to leave a message, I didn't find an option that let me speak with a human. I left a message, which the recording said they would reply to within an hour, but they didn't.
Paul · 13 August 2025
★★★★★ 5/5
GoogleThe service at Umega has been unreal! Particularly Courtney and Rachel have been absolute stars in helping us through the process of finding and renting a flat! Could not recommend enough
Carla · 22 August 2025
★★★★★ 5/5
Google10/10 service. Sam McHardy has been especially helpful in coordinating everything. Thanks x
Binta · 12 June 2026
Agent replied · 12 June 2026
Thank you Binta for the kind words. We're pleased to hear Sam has been so helpful in keeping everything coordinated. We'll pass on your feedback, and thank you for the 5 stars!
★★★★★ 5/5
GoogleUmega are great Letting Agents. Swift action for all issues and queries. Rachel was really quick to get on with the viewing appointment and fast to progress with the application.
Somnath · 22 June 2024
Agent replied · 22 June 2026
Delighted to hear this! Enjoy your new home :)
★★★★★ 5/5
GoogleUmega exceeded our expectations in every way possible. From the initial consultation to the closing of the sale, they provided excellent service and support throughout the entire process.
The team were knowledgeable, professional, and went above and beyond to ensure that our home was marketed effectively and showcased to potential buyers in the best possible light. (Shaun is a master behind the camera!!) They provided us with helpful tips on how to prepare our home for showings, and their expert guidance helped us to sell our property (very) quickly and at an amazing price.
We dealt with Natasha throughout the selling process. Natasha was always available to answer any questions we had and provided us with timely updates on the progress of the sale. Her communication was outstanding, and we felt more than confident in her ability to represent our interests and negotiate on our behalf.
Overall, we highly recommend Umega to anyone looking to sell their property.
Paul · 1 May 2023
★★★★★ 5/5
GoogleExtremely clear and efficient process. I was supported every step of the way. As an international student applicant I would like to say that I felt especially well guided and looked after to a standard I had not received with other letting agencies. Personal shout out to Krystian Kawecki for making the process run so smoothly!
Elisha · 30 September 2024
★★★★★ 5/5
GoogleThe processing and the experience was very great, staff are very supportive, especially Yazmin, she is supported me very well, fast processing it’s only took 2 days to processing, once again Thank you umega and Yazmin.
Nikhil · 22 June 2025
★★★★★ 5/5
GoogleAs a group of 4 students we hadn't had the easiest job finding a flat in Edinburgh until we got into contact with Umega. Lindsay was very friendly and professional, and guided us through everything we needed to do right up until moving into our flat. The application process was simple and there was always the option of contacting the team for support if needed.
Dominic · 27 November 2020
Agent replied · 27 November 2023
Dominic this is so great to read. thank you.
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