Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIf I could give them 10 stars I would but 5 stars will have to do!
What can I say, apart from Ben Craven and his Team are outstanding at what they do and they service is second to none and I cannot recommend them enough. I have been a tenant with them for a number of years and no issue is too big or too small and they handle all requests with the highest level of professionalism and really work on behalf of their tenants and do the best by them, which is so rare in this day and age. They have been a real pleasure to deal with, again which is unheard of in this day and age and if you are lucky enough to have them as your Property Management Team then you will be given 1st class and hassle free service every time. You will not regret renting a property from them and the value they add to the renting experience is priceless and I cannot recommend Ben Craven and his team enough.
CreedEffects · 19 September 2024
★★★★★ 5/5
GoogleReceived my first property inspection for flat I have been residence for 7 months. Suffice notifications were received in advance and the inspector Grant Ritchie was very pleasant and as unobtrusive as can be in such visits. On the whole very straightforward and allowed me to raise any queries and minor concerns. Thanks
Gary · 22 June 2024
Agent replied · 22 June 2026
Super to hear this was stressfree and you were notified. Thank you for taking the time to leave this review.
★★★★★ 5/5
GoogleExcellent experience with Umega over the last 3+ years. Special mention to Courtney H and her team for always going above and beyond for speedy resolution of any tenant related & general maintenance queries. Excellent communication. Highly recommend this letting agency as a tenant.
Nathan · 24 November 2025
★★★★★ 5/5
TrustpilotGreat service
Grant listened to all the issues we raised about maintenance and actioned it immediately. This is well appreciated.
IE · 6 October 2026
Agent replied · 7 October 2026
We're pleased to hear Grand has listened to you issues and actioned them so quickly, that's what we aim for. Thank you for the 5 stars and we'll pass that on!
★★★★★ 1/5
GoogleWorst agents ever. They threaten you with action when your rent is a day late but repairs and getting out our deposit took weeks. They are clearly only interested in being cheap
Simon · 5 July 2026
Agent replied · 7 July 2026
Thank you for taking the time to leave your feedback Simon. We're sorry to hear that you were disappointed with your experience.
For clarity, your tenancy ended on 4 June 2026, and the deposit return process was initiated on 12 June 2026. Deposit returns are handled in accordance with the requirements of the tenancy deposit scheme and can only be completed once the necessary end-of-tenancy inspections and procedures have been carried out.
We always encourage tenants to let us know about any maintenance concerns during their tenancy so that we have the opportunity to investigate and, where appropriate, arrange any necessary repairs.
Likewise, all tenancies end with an inspection, and the condition in which a property is returned is assessed against the obligations set out in the tenancy agreement. Any relevant findings are considered as part of the standard deposit process.
As we are unable to discuss the details of an individual tenancy in a public forum, we would be happy to discuss any outstanding concerns with you directly if you would like to get in touch.
We genuinely wish you all the best in your new home.
★★★★★ 1/5
TrustpilotDon’t recommend
We live in midmarkets managed by Umega and it’s not mid market anymore. They don’t care about people with mental disabilities, the complaint process has no customer service at all, they explain things out to you like a child rather than reading what paying tenants are saying. The edinburgh ones contractors are terrible, they ruined my house and then I was gaslight into it being my fault and refused it to be fixed and it’s still not but I gave up fighting them. I’ve been in my house 7 years and touchstone managed before and they were amazing. Now there has been a change, I hate living here, they took away my quiet entrance without communication, so now I need to go the noisy route to my home when me being autistic and my child being autistic we needed that walk way, but they took locked it and gave terrible reply, they changed locks on the cupboard and then left them open so anything could be stolen and they do not communicate our before hand or after they just do things and then you see, but they are quick to get onto you if you did anything. They refuse to tell me who to contact who gave them the contract.
Sophie · 23 April 2025
Agent replied · 26 September 2025
Dear Sophie,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you’ve faced and the distress this has caused you and your family. Your concerns are being taken seriously, and we want to assure you that we are committed to making things right.
We understand how important a safe, respectful, and supportive living environment is, especially for individuals and families with additional needs. It is concerning to hear that your experience has fallen short of this, and we are currently reviewing the issues you’ve raised, particularly around communication, property management, and contractor conduct.
Jason, your Development Manager would like to speak with you directly to better understand your specific needs and how we can support you to feel more comfortable in your home and within the development.
Please contact Jason on jason.maddrell@umega.co.uk or by calling 0131 388 2400 or let us know the best way to reach you at a time that suits you.
Our goal is to work with you toward a resolution that reflects the respect and care every tenant deserves.
Thank you again for bringing this to our attention
★★★★★ 5/5
GoogleHad a pleasant experience with Lou during the viewing. She was friendly in answering questions and in presenting the apartment.
Zeyad · 23 September 2026
Agent replied · 30 September 2026
Zeyad, we're please to hear you had such a great experience with Lou, she's an asset to the team. Thank you for the 5 stars and we will make sure we sees this!
★★★★★ 5/5
GoogleNikole was the absolute best, She helped me and was a delight to work with!
Khalled · 24 October 2025
Agent replied · 24 March 2026
We think Nikole is a delight too! Glad you were well looked after by the lovely Nikole. Thank you for taking the time to leave a review!
★★★★★ 5/5
GoogleI’ve been using Umega as my letting agents for almost 3 years and I have to say my current property manager Kat Forrest is so excellent that I’m here writing a review. She sorts everything out quickly and efficiently and most importantly keeps me updated regularly (which is really a huge source of satisfaction for me).
Sara · 22 July 2025
★★★★★ 5/5
GoogleNikole was very helpful during my letting negotiation and always gave speedy replies. She seemed like she genuinely cared which made a big difference!
Freya · 22 July 2025
Agent replied · 22 June 2026
We think Nikole is a star too. So glad to hear she looked after you so well during the letting process. Thank you for the review.
★★★★★ 4/5
GoogleBeen renting with Umega almost two years and overall the experience has been pretty positive. I’ve had a few issues with the flat lately and since taking over as property manager, Courtney has been really responsive and great in getting contractors out and following up. Thanks Umega and Courtney for the great service ☺️
Esme · 26 May 2024
Agent replied · 24 August 2024
This is wonderful to hear - we'll share this with Courtney too, who will be so pleased that you're happy
★★★★★ 5/5
GoogleRenting with Umega has been a smooth process from start to end, and our portfolio manager Olga has been very responsive and professional on every single query or issue we raised throughout the tenancy. Their system keeps a good record of everything and every request has been dealt with in timely manner.
A · 22 June 2024
Agent replied · 22 June 2026
Great to hear this - thanks Artem!
★★★★★ 5/5
TrustpilotGreat people that make it fantastic
Eveybody from start to finish has been helpful, friendly and have answered every question i have asked or gotten back to me, if they they didn't know at the time. Great service, professionalism and great people
Mr · 1 June 2026
Agent replied · 5 June 2026
Thank you Craig for the lovely review! We're so pleased to hear the whole team has been helpful and on the ball with your questions throughout. Thank you for the 5 stars!
★★★★★ 5/5
GoogleElectrician was lovely young lad very helpful . Job done within 20 mins .
Colleen · 24 October 2025
Agent replied · 24 March 2026
Super to hear the job was done nice and swiftly so you could get on with your day. Thanks for taking the time to leave a review.
★★★★★ 5/5
GoogleVery prompt when I explained the urgency of moving would highly recommend, Krystian was very professional from start to finish
Laura · 22 August 2025
Agent replied · 22 June 2026
So happy to hear that Krystian was able to get things moving quickly for you and you have a new home secured. Thank you for the stars.
★★★★★ 5/5
GoogleSuzie and Rachel could not be more kind and helpful! Absolute credits to the company and Suzie was absolutely more than 50% of the reason I decided to go with Umega! Rachel as well was a pleasure to work with, keeping me in the loop at every turn! Thanks a million ladies!
Imogen · 22 August 2025
★★★★★ 5/5
GoogleHighly recommend for buying or selling!
Excellent communication, professional and friendly. Josh was great throughout. Great marketing and online photography. Would highly recommend for buying or selling. We’ve done both, both equally as good
Louise · 4 February 2026
★★★★★ 3/5
GoogleOverall experience meh, however Gemma made the moving out process smooth, was very helpful, and very fast to reply and assist me
Lucy · 10 May 2026
★★★★★ 5/5
GoogleThanks so much to Umega for making our house hunt and move in so seamless and amazing. Especially Catherine, who was patient and updated us every step of the way. …
Nana · 28 February 2026
★★★★★ 5/5
TrustpilotGood morning,my boiler was not working…
Good morning,my boiler was not working so I reported to Grant and he quickly sent an engineer to check it for me and it was fixed for me the same day. Thank you
Gifty · 15 June 2026
Agent replied · 1 July 2026
Morning Gifty! So glad Grant got the engineer out and your boiler sorted the same day, that's exactly the kind of quick turnaround we aim for. Thanks for the 5 stars!
★★★★★ 5/5
GoogleIoni is unfailingly pleasant, attentive and helpful in al of her communications with us. E-mails are always answered promptly and efficiently. We have had one or two slightly complicated admin issues to resolve and it is reassuring to know that she is always helpful to the very best of her ability. A very good representative of Umega.
Hamish · 22 June 2025
★★★★★ 5/5
GoogleThe experience I had with Umega Lettings & Estate Agents, particularly with my main point of contact, Eleonora Vacca, was fantastic. The service provided was professional and outstanding. I was greatly impressed by the warm welcome I received when I moved in the flat for the first time. Eleonora was quite patient in introducing me to the flat and helped me get familiar with how to use the kitchen equipment, boiler and heating system, etc. Thanks to her help, I gradually get used to my new life in this flat.
Chengdong · 10 August 2024
★★★★★ 5/5
GoogleHave been with Umega as a Landlord now for many years and continue to be impressed by their professionalism, politeness and tolerance from all departments from property managers, maintenance and negotiation! Recentl;y Nikole has made the …
Hazel · 16 May 2026
Agent replied · 27 November 2023
Thank you for such a thoughtful review, Hazel. We really appreciate your continued trust in Umega over the years, and it’s great to hear the team has consistently delivered a professional and supportive service across all areas. We’re … More
★★★★★ 1/5
GoogleCharged for repairs as a tenant. Charged for leaving “personal items” when leaving which included vases which belonged to the landlord and electric heaters that were provided by the letting agency because we didn’t have heating for a long …
Serena · 22 April 2026
Agent replied · 8 May 2026
Dear Serena,
Thank you for taking the time to share your feedback. We are genuinely sorry to … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
