Umega Lettings Edinburgh reviews

★★★★★ 5/5

Google

Catherine at Umega has been wonderful to communicate with as I search for my new home. Responses to my queries have been answered in a timely, informative, polite and friendly manner. Honourable mention to Catherine's colleague Jason for helping over the phone one time also.

Kate · 30 April 2026

★★★★★ 5/5

Google

Very smooth experience letting with Umega. Martha from the referencing team really helped me out and was super quick with her email replies and walked me through each step. Huge thanks!

Ajay · 7 August 2026

★★★★★ 5/5

Google

We were very pleased with the Umega agency in Edinburgh, especially Chris G., who did an excellent job helping us find a new tenant. We appreciated him keeping us updated on the progress of the viewings and the process with the new tenant. His communication and advice were excellent and proactive. We highly recommend working with him!

Lilo · 22 August 2025

★★★★★ 5/5

Google

Absolutely first class service in letting and managing our Edinburgh flat. Really can't praise this highly professional company enough. Krystian's management of the recent reletting of the flat could not have been smoother or more efficient.

Denise · 3 July 2026

★★★★★ 5/5

Trustpilot

Exceptional team

Umega is the most client-oriented agency I have ever rented from, and I will be forever thankful for the kind, human response I have received from the team. The staff is not only friendly but also extremely skilled. Their professionalism and dedication to customer service are truly impressive. Special thanks to Nikki, Ben, and Georgia for their ongoing support :) you guys are fantastic!

Ms · 26 January 2024

★★★★★ 5/5

Trustpilot

Home Inspection

quick and easy to arrange the appointment and Georgia turned up exactly the time arranged. Very friendly and explained what she was going to look at etc. No issues at all.

Carolyn · 3 August 2026

★★★★★ 5/5

Google

I don't normally leave reviews but this time it is justified. I've rented with many letting agents over the years and I can honestly say I've never had one deal with issues so promptly and efficiently. Special shout out to Courtney who honestly was brilliant and could not have been more helpful. She's a star ⭐

Susan · 22 June 2024

★★★★★ 5/5

Google

My experience is a very positive one, staff are so helpful, patience and considerate. I would recommend this team to anyone.

Janine · 6 October 2026

★★★★★ 5/5

Google

As far as letting agencies go, we cannot fault Umega. They have been very reasonable with any requests that we have made, including allowing us to install a cat flap and a dishwasher. They have kept all safety standards, including PAT …

Stefanie · 16 May 2026

★★★★★ 5/5

Google

Catherine was extremely helpful and very kind. They always try their best to assist. Thank you so much, Catherine and Umega!

Ali · 24 September 2025

★★★★★ 4/5

Google

Nikole was very helpful throughout this process! They offered consistent, friendly, and quick liaising that was indispensable and much appreciated as a first-time renter.

Holly · 22 August 2025

★★★★★ 5/5

Trustpilot

Excellent Letting Service

Nikole has great experience with letting services. I was looking for a home to rent in Edinburgh, but I couldn't find anything that matched both my budget and was close to my office. A colleague at work recommended Umega, as they help people find rental properties. I got in touch with them straight away, and they helped me find a home that met all my requirements.

Justin · 9 July 2026

★★★★★ 1/5

Facebook

Would absolutely NOT recommend Umega. They do not care about their tenants whatsoever. I have ongoing repairs that still haven’t been properly dealt with and I’ve made multiple noise complaints with nothing actually being done. Constantly having to chase them just to get basic issues sorted. Absolute joke of a company. Stay clear and go elsewhere if you can. 👎

Dee · 18 August 2026

★★★★★ 5/5

Google

Renting a parking space through Umega and they have been easy to work with, Nikole was great and very responsive throughout the inquiry and application process

Nicholas · 22 July 2025

★★★★★ 5/5

Trustpilot

The whole experience with Umega and the team was fantastic

The whole experience with Umega and their team was great from a tenant perspective. I dealt mostly with Claire, Ben and also had contact with Georgia. Everyone was extremely helpful, communicative and informative throughout. Claire was my initial contact at application/contract stage and Ben showed me around the properly and took so much time to answer all my questions and will be the property manager going forward. I absolutely recommend using Umega. Everything was smooth from start to finish. Thank you.

Marcin · 9 October 2024

★★★★★ 5/5

Trustpilot

Flat inspection -Jason

Met Jason for the first time today. Very polite and professional. Made to feel at ease with inspection and listened to any concerns I had. The process of booking the appointment for inspection was very straight forward. Jason also quickly logged any issues straight away which is great. Thank you 😊

Claire · 9 October 2026

★★★★★ 5/5

Google

Good experience so far, Nikole was really helpful and friendly.

Lu · 24 December 2025

★★★★★ 5/5

Google

We recently rented an apartment in Edinburgh(Sunbury Place, EH4 3BY) through Umega, and our experience with Millie Forrest and Lou Lennie was excellent from start to finish. They were both professional, friendly, and helpful during the …

Ayesha · 2 February 2026

★★★★★ 5/5

Trustpilot

Flat inspection

Grant appeared in time for the inspection, explained what he would be doing, was very non-intrusive and was able to answer minor questions.

Gary · 9 September 2026

★★★★★ 4/5

Trustpilot

Happy tenant

Lewis walker my property manager is always good and friendly to deal with. Always available to help with any queries and issues. Always does his best to find a solution asap.

Mr · 17 July 2026

★★★★★ 5/5

Google

I highly appreciate Claire and Marina’s prompt and professional help!!😭 it’s our very first time rent a flat in Scotland and there’re so many issues and problems, but each time I asked for help they can always respond and send engineer immediately! Thank you so much Claire and Marina, you guys defo the best❤️ …

Effy · 26 May 2024

★★★★★ 4/5

Google

Overall had a decent experience renting with Umega. A special thank you to Nora, our property manager who was very helpful when we were moving out, and who went out of her way to return a house key to me which I had accidentally returned along with the keys of the property when leaving.

H · 22 August 2025

★★★★★ 5/5

Google

Umega are great to work with! We were looking for a short tenancy whilst away from our property and Umega were up for the challenge. In particular it was a pleasure to have Theresa looking after our place, her clear communication and …

Rory · 20 April 2026

★★★★★ 5/5

Trustpilot

If I could give them 10 stars I would but 5 stars will have to do!

What can I say, apart from Ben Craven and his Team are outstanding at what they do and they service is second to none and I cannot recommend them enough. I have been a tenant with them for a number of years and no issue is too big or too small and they handle all requests with the highest level of professionalism and really work on behalf of their tenants and do the best by them, which is so rare in this day and age. They have been a real pleasure to deal with, again which is unheard of in this day and age and if you are lucky enough to have them as your Property Management Team then you will be given 1st class and hassle free service every time. You will not regret renting a property from them and the value they add to the renting experience is priceless and I cannot recommend Ben Craven and his team enough.

CreedEffects · 19 September 2024