Trusted Agent profile · Edinburgh
Verified
★★★★★
1,745 reviews across 3 platforms
Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL
Umega Lettings's office in Edinburgh, at Umega Lettings 10 Lister Square, is rated 4.7 out of 5 across 1,745 reviews on three platforms, including 1,499 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,499
Reviews on Google
This office
61
Reviews on Facebook
This office
185
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for Umega Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleI’ve had such a great experience with this letting agency, the whole process went smoothly. A special thank to Rachel, who’s been absolutely amazing throughout, she’s …
Rachel is pleased that she was able to help you in your search for a new home. Thank you for taking the time to leave a review! Enjoy your new home!
5/5
GoogleKrystian has been my point of contact in managing the let of our rental property in Edinburgh. Krystian is very responsive, keeping us informed about any developments and promptly addressing any concerns or queries we might have. His personable approach has made the entire process smooth and stress-free to date. I highly recommend Umega and Krystian for anyone seeking a reliable and friendly letting agent.
Thank you for taking the time to leave us review Helen. We are very pleased to hear that Krystian is looking after you so well.
5/5
GoogleWe transferred one of our city centre flats to Umega as our current letting agent had been unable to rent it out for 5 months, Umega took over and it was rented out within 3 weeks. They were professional, precise and efficient. What more could a landlord need?
Thank you Sarah for the brilliant review. We're so pleased we could get your flat rented out so quickly and make the switch a smooth one. Thank you for the 5 stars!
5/5
GoogleI've had a great experience with Umega over the past year, and I just wanted to give a big thank you to Kat Forrest, who's been incredibly helpful and responsive throughout my tenancy.
Thank you for the stars Cristina! Kat is glad to hear you are happy with our service!
5/5
TrustpilotI have always received a top quality…
I have always received a top quality service from Umega. They’re always responsive and hire quality engineers/ employees to service the tenants/occupiers. I also quite like their portal to report any repairs where you get all the notifications for updates. Keep the momentum going team Umega!
Taha, great to hear the consistency and the repairs portal are making a real difference for you, we'll keep that momentum going! Thanks for the 5 stars!
1/5
GoogleBased on my experience after two years as a tenant, I have found Umega to be deliberately (dis)organized in order to be as dishonest with tenants as possible. I will sum up this review of Umega with the following: if you are considering renting through them, don't. Our most recent adventure with Umega is ongoing. The floor under our en-suite bathroom has rotted (to the point that a black-mold ooze started coming up through the tiles), and we have waited nine weeks (NINE WEEKS) for something to be done, and Umega continues to do literally nothing to help us. First, Umega had to send a contractor to look. Then the landlords decided they wanted to send a second one. Then the person at Umega we were communicating with changed. Then they changed again. Then the landlord asked for pictures under the shower that had been torn up by the first contractor, which I sent Umega a couple of hours later. Then Umega stopped communicating and I had to ask for updates (a situation which continues still). Then the landlord wanted to use insurance. Then the landlord's insurance person was gone for a week. Then they were back but needed to catch up. Then our THIRD Umega employee forgot to get back to us (until, again, I asked). And now, nine weeks without a shower, the landlord refuses to reduce our rent whatsoever, and instead of doing their jobs and doing right by their tenants Umega continues to pass the blame onto circumstances and take 1100 pounds a month from us for a flat we have been unable to use all of for more than two months. Umega's ability to elaborately evade a situation is remarkable. I now get to involve the first-tier tribunal and the housing ombudsman in order to have this work done. I have lost hours and hours of work time, and there is black mold literally oozing into our home, yet Umega can do nothing but claim to understand my frustration and make up new contingencies as excuses. There is more to say, but I will end with this. It has become obvious to me that our landlord wants to kick us out of our flat so that they may re-let it for more money, and Umega is more than happy to enable them to do exactly that. I should have known this the first week we moved in in 2021--when our water main sprung a leak and I had to wait over a weekend for the office to open so I could physically walk in and get someone to answer the urgent problem that I had. Umega does not live up to their contracts, they do not tell the truth, and they do not care. All this would have taken was a quick contractor and a small reduction in rent for a single month, but apparently that was far too much to ask for. I'm very excited to see the comment on this review when Umega once again wields their feigned empathy for my situation and tells me they'll work on it. I have no trust in Umega Lettings, and although I'm aware they couldn't care less I thought it a good idea to warn prospective tenants as to their antics. And now I leave you to go spend more time getting the authorities to correct this easily-fixable situation.
Calvin. Firstly, and genuinly, I'm sorry that you've had to experience these lengthy delays and have had to cope without a shower. That can't be easy. I assure you that our team are doing everything they can to progress things to a conclusion ASAP. I agree that the timescales to get to the bottom of things, when insurance is involved, can be so frustrating. I appreciate this response is unlikely to make you feel any better about the situation but please be assured that we're taking this seriously and will keep on top of the insurance company and your landlord so that things get back to normal ASAP. Sorry for the change of personnel at our end but unfortunately, this is normally outwith our control. Lastly, just for your own peace of mind; this is not a stategy to free up the property to re-let. It's in everyone's best interests to maintain a long-term tenancy.
4/5
GoogleWe have had a good experience with Millie Forrest from Umega Lettings. She has been friendly, helpful and proactive. Millie has been great to work with.
Thanks so much for taking the time to share this Madeleine - it really means the world to our team to hear that our customers appreciate their hard work!
5/5
GoogleWow! Miss Nikole is a rockstar! Had our property leased within 24hrs and she has tremendous communication skills! A real pleasure dealing with Nikole and Umega!
We think Nikole is a lettings rockstar too Gavin!!! So please she was able to get such a quick turn around for your property. Thank you for the review!
5/5
GoogleNikole was super helpful with answering questions and making sure the renting process was as easy as possible. Would highly recommend contacting umega if looking for a new property!
Thank you for taking the time to leave a review Jessica. So pleased to hear that Nikole made things as easy as poss for you.
5/5
GoogleNikole was great, very efficient and patient with all my questions. Thanks!
Thank you so much for your review. We’re really pleased to hear Nikole was efficient, patient, and able to answer all your questions along the way, clear communication is so important to us. Thanks again for taking the time to share your experience.
5/5
GoogleDear Umega team! Thank you so much for helping us with a wonderful apartment! Guys, you are the best! We would not have managed without your advice and support. You helped us navigate, suggested important nuances and were simply there at the right moment. Thank you very much for taking our request into account and reacting to our problem with understanding. It is incredibly valuable for us that you responded and did not leave us without attention. Thank you for your participation and kindness! With all our hearts we wish you prosperity and new projects and opportunities! Best wishes❤️❤️❤️
We really appreciate you taking the time to leave Umega such a lovely review. Catherine and Lewis are a pair of stars and they are so pleased to hear that they were able to help you through what can be a daunting and stressful process. We all hope you enjoy your new home. if you need anything at all, just give us a shout!
1/5
TrustpilotAvoid Umaga, Unfair Charges and Poor Customer Service
I moved out of an Umega-managed flat almost three months ago. After two months of waiting for my deposit refund, I had to request it myself because they kept postponing the inspection report. During this time, I realized I had accidentally taken a broken door handle with me. As soon as I noticed, I immediately informed them and asked how I could return it. They responded with a vague email simply asking me to return it, without providing any instructions. Now, they are trying to charge me for the door handle, even though: The handle was already broken and had been improperly installed by Umaga’s own repair team, despite three failed repair attempts. Their poor repair work resulted in the handle being placed dangerously close to the door frame, causing an injury to my 5-year-old child. Due to this, I had to remove the handle for safety reasons. The door handle was non-functional, as it wasn’t connected to any mechanism. Instead of acknowledging their own repair failures, Umaga is calling this broken, wrongly fixed door handle an "ITEM" without specifying what it actually is. They falsely accused me of taking it and not returning it, even though I was the one who first informed them about it and asked how to return it. To make matters worse, they are also trying to charge me for window cleaning, despite the fact that I hired a professional cleaning company, had the windows thoroughly cleaned inside and out, and provided Umaga with the receipt. Their treatment has been unprofessional and unfair, and their handling of disputes is unacceptable. I strongly do not recommend Umaga to either landlords or tenants.
5/5
GoogleKrystian at Umega was very friendly and helpful in viewing potential properties. His enthusiasm and positive attitude about everything were noticeable. Definitely a good experience thanks to Krystian.
I am so glad that Krystian has looked after you so well. I hope you find the new home you are looking for. Have a great day.
5/5
GoogleExcellent letting agency. Nikole is a star! She is very supportive and super quick in responding. Less than 2 days she helped us to get our new home.
We think Nikole is star too! Thank you for taking the time to leave a review. Enjoy your new home!
5/5
GoogleCatherine was a point of contact throughout the process of finding a new home in Edinburgh . She kept us in the loop and up to date with developments. Definitely recommended.
Catherin is delighted to hear you are happy and we all hope you enjoy your new home.
5/5
TrustpilotVery diligent Umega property manager
Our Umega property manager, Georgia Oritsemeyiwa, has always been kind, fast and diligent. She quickly schedules contractor appointments in order to sort out any property issues that need fixing. We appreciate she is always on top of everything.
Laura, thank you very much for the review and the five stars! We're glad that Georgia has been so helpful to you, she's a real asset to the team. we'll make sure she sees this.
5/5
GoogleUmega Letting has provided an absolutely amazing experience since I moved into my new flat! Every team member has consistently offered helpful and prompt assistance, making my first renting experience in Edinburgh incredibly smooth and much faster than I expected. Especially Shona, my Portfolio Manager, always provide fast and straightforward communication and help keep track to resolve the issue. Highly recommend their exceptional service!
Thank you so much for sharing your experience. It can be so stressful finding a rental in Edinburgh. The team will be happy to see you have had such a positive experience.
5/5
GoogleJason was very polite and offered good advice and provided valuable insight about repair procedures. It was a a seamless visit
Super to hear that Jason was on the ball as usual! Thanks for the stars!
5/5
GoogleNikole was very professional and approachable during the flat viewing. She took the time to be present and answer questions, which I appreciated. A pleasant experience overall.
So please to hear that Nikole looked after you so well at the viewing. Thanks for the stars Adil!
5/5
GoogleReally positive experience and effective communication. Nikole is very professional and supportive in seeking the best outcome, both for the landlord and for the tenant. Many thanks.
Super to hear that Nikole has been looking you so well. Thank you for the review Jeremy!
5/5
GoogleGeorgia is helpful, professional and proactive. Ensures works completed in timely manner. Also dealt with Jason who is exactly the same. Grateful we have agents like them to deal with.
Fabulous to hear that Georgia and Jason are keeping up the standard of service and you are feeling looked after. … More
5/5
GoogleI moved to my new apartment over the weekend and from start to finish Catherine has been amazing keeping me right with things that need to be done. Very professional and friendly too
Thank you for the stars Natalie. Catherine is delighted to hear that you felt fully informed and supported during the letting process. We hope you enjoy your home!
1/5
GoogleOur experience with Caroline at Umega Property was extremely poor. For months we were repeatedly misled about timelines and next steps, only to find the information we’d been given was inaccurate. The whole process felt like we were …
5/5
GoogleI can only recommend Umega Lettings. I experienced high quality service managing a property for rent. The Umega team, in particular Kat Forrest, was very responsive, professional and helpful.
Brilliant. thank you Gudrun.
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Yes. In The Trusted Agent 2026 awards: Umega Lettings, Edinburgh won Platinum.
