Trusted Agent profile · Edinburgh
★★★★★
297 reviews across 1 platform
61a Queen Street, Edinburgh, EH2 4NA
The Flat Company's office in Edinburgh, at 61a Queen Street, is rated 4.5 out of 5 across 297 reviews on 1 platform, including 297 Google reviews rated 4.5.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleI had such a fantastic experience with Megan and Lindsay at the Flat Company! I recently relocated from London to Edinburgh and i would not have kept my sanity if it wasn’t for these girls. Amazing experience and would 100% recommend them to anyone. Knowledgeable, quick replies and so so helpful! Thanks Megan for also answering all my questions post move in.
1/5
GoogleTotally disappointing experience. They say "Do not worry, we do not operate on a first come first served basis when reviewing applications, so what order the property is viewed at the viewing will not affect the application process." But do exactly the opposite. We had arrangements for viewing two properties in Edinburgh but both were cancelled one day before scheduled date the property was off the market already.
Dear Chenna, Thank you for taking the time to post your review and to talk to us. I can confirm that we do not operate on a first come, first served basis. However, when multiple suitable candidates have viewed a property and submitted notes of interest if one of those is accepted then we have to take the property off the market and cancel future viewings. I am sorry that happened to you with two properties but it would not have been fair to waste your time and allow you to see the property when we had already found someone to take it. There is no perfect system for this and in such a strong market I am afraid someone will always be disappointed. I should also highlight our initial email to you does say the following to you: "Properties go fast! Should the property be taken before your scheduled viewing time we will email to inform you of the cancellation." I wish you the best of luck in your search for a property in Edinburgh. All the best, The Flat Company Team
5/5
GoogleReally enjoyed renting through the flat company for the last 3 years, it has been so easy to get help when I needed something replaced and they've always been so acommodating with mandatory visits and everything. Lauren and Skye are so kind and helpful whenever I have a question. Great experience all around !
Manon, Thank you for taking the time and effort to post such fantastic review. It is great to hear from someone who has been a tenant for 3 years and still taken the time to post a 5-Star Review. Lauren and Skye are an incredible asset our company and we will make sure we buy them both a drink to say thank you for all their hard work. All the best, The Flat Company
5/5
GoogleI've found a lovely flat to live in and the process for securing it and getting set up has been clear and smooth - thank you Jessica and the team at The Flat Company!
Dear Frances, Thank you for taking the time to post this review. It is great to have you as a tenant and we hope you are with us for a long time. I'm really glad Jessica was able to make the process smooth for you as it can be nerve-racking moving home and all that entails. Jess is generally the first point of contact for all our tenants and landlords and is doing a fabulous job for us and we know how lucky we are to have her. I will pass on your praise along with an extra large cupcake. All the best, The Flat Company Team
5/5
GoogleI have used the Flat Company for letting out my flat, and I have been very happy with their service. I have been particularly happy with working with Kerr who has showed great diligence and responds very quickly to correspondence.
Brett, We greatly appreciate you taking the time to post a review and highlight the efforts of one of our team. It is great to hear from landlords having a positive experience and we look forward to continuing to work with you for years to come. All the best, The Flat Company
5/5
GoogleI had such a fantastic experience with Megan and Lindsay at the Flat Company! I recently relocated from London to Edinburgh and i would not have kept my sanity if it wasn’t for these girls. Amazing experience and would 100% recommend them to anyone. Knowledgeable, quick replies and so so helpful! Thanks Megan for also answering all my questions post move in.
5/5
GoogleRenting through the The Flat Company has been a great and smooth experience for me as a tenant. I definitely recommend this agency if you are looking to rent flats in Edinburgh. I would also like to thank Lauren Mill personally, as she has been amazing, extremely helpful and professional throughout. Thanks for everything!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have had one of the most positive agency experiences with Iero. They have been responsive to all our requests and issues we raised with them with moving into our new house! Could not be more happy with our property manager and the team organising everything! Everyone is very accommodating and professional! Highly recommend!
5/5
GoogleI have been a tenant on a property that TFC managed for over four years and only had to leave the guys because the owner requested the property for private use. to I can only think of one time that I was unhappy with them and that was over a misunderstanding between me/agency/owner over when the property was to be refurbed/painted. However, even during this, TFC had chosen professionals who did an immaculate job in a couple of days, respecting the tenants as a priority. In any case TFC have been great, always helpful and friendly folk, true professionals and happy to assist the tenant. Thumbs up for me guys! Well done!
Hi Andreas, Thank you so much for taking the time to post this wonderful review. It's really great to get feedback that is not just positive but also highlights that things can go wrong but it is how those things are dealt with that counts. It is also really nice that people know we value our tenants as much as our landlords because you can't have one without the other! All the best, The Flat Company Team
5/5
GoogleOutstanding service. Above and beyond at every opportunity!
Thank you very much for your kind review, Gene. We’re delighted to hear you felt the service went above and beyond, and we really appreciate you taking the time to share your feedback. All the best, The iERO Team
4/5
GoogleRented a flat for a year on Dundas Street. Whilst the forms and guarantees were a pain, Ryan Wallace was very helpful, quick to contact us if we had a problem, and happy to help.
Vincent, thank you for your 4 star review. We take on board what you have said regarding the forms and guarantees and while there is always a certain amount of paper work that has to be done before moving into a new property we will certainly look into making the experience as painless as possible for the future. We are really happy Ryan looked after you throughout and was on hand when you needed him. We hope you enjoy your new home and will continue to be happy with the service. In the mean time, Ryan is getting a big hug and a doughnut for his great work. All the best, The Flat Company Team
5/5
GoogleI had an issue with tenants for a flat I have been renting through The Flat Company. I spoke to Ryan Wallace at TFC and the problem was resolved within 30 minutes. That is impressive!
Mike, thank you for your fantastic 5 star review. I am really glad Ryan is taking such good care of you. He is going to get a big pat on the back and a cupcake. All the best, The Flat Company Team
5/5
GoogleI rented a property managed by The Flat Company for 2.5 years and never had an issue. The property managers (first Lauren M. and then David C.) have always dealt with questions/issues promptly and professionally. Also had no problem whatsoever getting my entire deposit back at the end of the tenancy, which is not always as straightforward with other letting agencies.
Dear Lisa, It's always great to get positive feedback from long standing tenants and knowing we are doing a good job. Lauren and David form an essential part of our property managing dream team so I have passed on your kinds words to them. All the best, The Flat Company Team
5/5
GoogleWe have just started a tenancy through The Flat Company. We found them to be outstanding at all stages. David Crawford supported us through the whole process. He has a calm air of professionalism and support, communications were superb throughout. The whole process was carried out with integrity and this of course gives confidence. A great experience, faultless.
Dear Steve, Thank you for your glowing review. It is lovely to get such high praise from one of our tenants. Thank you also for highlighting David in particular. He's just has just completed 1 year with TFC and he's been a great asset to the team. As you rightly say he has a calm air of professionalism and a lovely beard and we're lucky to have him as part of the team. We hope you continue to enjoy your tenancy and that you will be our tenant for a long time. All the best, The Flat Company team
5/5
GoogleI was very lucky to rent with The Flat Company. I've heard a lot about bad experience with agencies in Edinburgh, and obviously the market is not favourable for tenants. But these guys and specially my agent Lauren have been really great with communication, maintenance and handling any issues. Highly recommended.
Dear Ольга, Thank you for taking the time to post this fantastic review. It's great when we are able to put excellent tenants into fantastic properties. We know how hard it is for tenants to find homes at the moment so it's great to hear when it all goes well. All the best, The Flat Company Team
1/5
GoogleNEVER EVER RENT WITH THIS COMPANY. After all the letting agent horror stories I have heard, I feel that ours must be one of the worst. This company was nothing but awful from day one of signing our lease. They failed to inform us prior to our move in day that work in our bathroom would not be completed before we moved in, which was bomb drop number one. Thankfully my mum was inside the meeting with us, because they were going to make us go for over a week without a shower and suggested SHOWERING AT A LOCAL GYM... THEN, just one week after we moved in, the entire ceiling in our bathroom collapsed onto the floor - massive safety hazard and complete mould ridden disgrace. And so our saga continued, they at least provided us with a shower at the local convent!!! The supposed ‘compenstation’ we received amounted to abosultely nothing, which in our opinion was just a ploy for the company to con some students out of money and take us for fools. Following on from this, days after the bathroom was ‘finished’, we noticed that they hadn’t asked for a new extractor fan to be fitted - so where did they think all the wet and damp air would go? That’s right, back into the walls they have just replaced. And while we’re on that subject, the workmanship in the bathroom was absolutely awful, never in my life have I seen such a mess. But then what would I know? I’m just a students, and The Flat Company like to make students feel like they know nothing. Their customer service is horrendous, their receptionist is a sarcastic nightmare and their ‘director’ once asked me on the phone ‘and what do you expect me to do about that at 6pm’? Well, I certainly didn’t expect to be spoken to like that. They messed us around with about 4 different property managers throughout our time in the flat - supposed managers who couldn’t even manage to write an email reply, far less manage a number of properties and their occupants. Oh, and don’t be fooled by their apparent professional cleaners that go into the flats prior to move in, I’ve seen a local dump cleaner than ours was! Thankfully again our parents came armed with cleaning products to assist in actually cleaning the property. And then, they have the cheek to tell you that you left it less clean than when you moved in... I dread to think the mess these people live in. So, overall, their vile attitudes towards students, their over priced rent for flats that need more than just a ‘lick of paint’ and awful management left us having one of the worst years at university yet. I would not under any circumstances recommend this flat company to anyone.
Mhairi, Thank you for taking the time to post this review and for speaking to us directly yesterday to explain why you have posted it as we were somewhat surprised believing we had resolved the situation as best we could to everyone’s satisfaction. We can only apologise again that the bathroom had not been upgraded in time for your move in date as we were badly let down by trusted contractors who we no longer work with. However, this is the situation we were in the day before your check in. At this point we offered you and your flatmates 3 options; 1. For The Flat Company to provide similar temporary alternative accommodation until the bathroom was completed. 2. For The Flat Company to postpone the bathroom upgrade until Christmas with all tenants paying a reduced rent and we would then complete the upgrade while you were all on holiday. 3. For you to stay in the property while the bathroom upgrade was being carried out and we would make alternative arrangements for the shower and bathroom facilities as well as offering a reduced rent for this period. As you wanted to move into the property you chose option 3 meaning we had to find alternative means for you to have bathroom facilities. Admittedly one suggestion was to use gym facilities if you had found this acceptable. However, as you advised us this was not acceptable we rented B&B accommodation within a short walk of your property where you had bathroom facilities and could spend the night if you wished. I will reiterate at this stage we could have re-accommodated you temporarily in a 3 bedroom property but this was your preferred choice. All of the above options would have been the same to any tenants in this situation irrespective of them being students of not. As this is not a situation which has ever arisen previously or since we tried to offer the best possible solution we could find. I should also highlight that we now have additional checks in place so we cannot be let down by contractors again irrespective of how long we have worked with them or how good their reputation. In regards to the ceiling coming down I am afraid this was due to a leak from the flat above and completely beyond our control, however, it was made good the same day of the incident. Finally, in regards to the compensation we offered for the dates you were living in the property without a bathroom and had access to the B&B we received an email signed by all tenants in the property advising that the amount had been “extensively discussed between all tenants and guarantors” and that you accepted it. We realise that then whole experience must have been extremely difficult but we have tried to address the situation as best we could. We have terminated our relationship with the contractors who let us down and while some of the staff members involved no longer work here we will be ensuring we offer the highest level of customer service going forward from all current staff. All the best, The Flat Company
5/5
GoogleTheir professional and friendly staff made the process and fast and easy. Lauren was excellent!
5/5
GoogleI've been with The Flat Company for 2 years and have never had an issue with them. They are quick to respond to repair requests, aren't intrusive with their inspections, and keep the quality of the flat high. Lauren has especially been wonderful this year by overseeing a change in tenancy with a large understanding of the tenant's situation. I would recommend using these if you are looking for a flat.
5/5
GoogleThe flat company were helpful and professional from first day of the tenancy to the last. Not only did they let me rent a flat despite not being in employment (with a large security deposit in case something went wrong) they went beyond a service you would expect from a landlord. All maintenance issues were easy to report from the online reporting system they use but all quieries and issues were sorted quickly. The staff were friendly and easy to work with. I would highly recommend anyone to use the flat company. As I said before they were helpful, professional and efficient. Great experience renting from them.
Patrick, thank you so much for your wonderful 5 star review. You have been a great tenant and we wish you the best of luck in your new home. I know your property manager Tory worked very hard to make sure everything was dealt with in a professional and efficient manner and I know this must have contributed to the great experience you had. We will make sure she gets a cupcake and a pat on the back. All the best, The Flat Company Team.
5/5
GoogleI rented with the Flat Company for 5 1/2 years. It was a really good experience, and in fact the best I've had. When things went wrong, they were fixed quickly. It was easy to notify them when things did go wrong, and the people that carried out the work were great. In terms of dealing with people over rent, inspections and so on, all of them were really nice. They gave good notice of when they were coming round, more than they had to, and are just a good bunch of people. The rent I paid was also way, way more than reasonable. I'm extremely happy with them.
Greig, thank you so much for your kind words and for the 5 star review. We are very sorry to lose you as a tenant as you have been a great to have in our property over the last 5 and 1/2 years! We are sorry you are leaving but we want to wish you all the best for the future. Please do not hesitate to get in touch with us again if you are looking for a place to stay as we'd always be pleased to have you back. All the best, The Flat Company Team
5/5
GoogleAs a landlord being cared for over a 12 year period by The Flat Company I can honestly say that they have exceeded all expectations. Whether it be legal issues , HMO's, maintenance, problem tenants (very rarely) or just keeping us informed , their service has been exceptional. I note that various tenants reviews seem to have attempted to denigrate this company but I can only imagine that this is because as a flat rental company they dot the 'i's and cross all the 't's for the protection of both parties. This is only what I would have expected ,and indeed , is what we received in the management of our property. I can , as a landlord, recommend this organisation unreservedly as offering a top class service and which ,in our experience of over a decade, has been fair in its dealings with both ourselves and our tenants.
Danny, thank you for your wonderful 5 star review! It's great to hear from one of our long standing landlords and that we are keeping our service consistently good over the years. I have passed your feedback on to the team who are all delighted by the praise. We look forward to looking after your property and offering the same great service for the next 12 years and beyond. All the best, The Flat Company Team
5/5
GoogleAs a renter, I had a very good experience with the Flat Company. My circumstances were unusual and difficult but they went the extra mile to help me out. I rented a flat in Leith through them for my elderly father. But immediately after taking on the lease he unexpectedly passed away. It was a pretty stressful time, but the folks at the Flat Company were all very reasonable and did everything to help me out. For that, I've got to give them 5/5. First (and despite what some other reviews here suggest), they don't rent property to you unless you've viewed it, so that reduces surprises when you move in. After seeing it, the property is yours if you are first to their office with a deposit (£200 in my case). Then, I found them (Alex) extremely helpful with all my queries. They answer the phone and get back quickly. They did insist on me taking out accidental damage insurance in addition to paying a deposit, and recommended their partners Leaseguard for this. Leaseguard's annual insurance cost turned out to be less than 1% of rental, so I didn't shop around. When it came to moving in, I signed an initial six-month lease with a two month cancellation notice period after that. A company called Pinstripe did a detailed inventory check which included lots of photos of minor scrapes and damage. The property was very clean (obviously just professionally cleaned) although not quite flawless. The inventory check reported this condition fairly. Just after this, they asked permission for a repair man to visit to fix some damage identified in the inventory - they don't turn up unannounced. Then, within just a few days, my father unexpectedly passed away, and I obviously had no need to rent the flat for him. I was a bit worried that I'd just signed a lease with a six-month minimum term. However, the Flat Company (Kim) were extremely helpful. They immediately worked with the landlord and re-advertised the property. They kept me updated and explained my options. They cancelled my contract as soon as I could empty the flat and return the keys and then promptly refunded both my deposit and the rent for the unused portion of a month, and organised a refund of the Leaseguard insurance. So, in the middle of a pretty stressful and busy time for me, I found the Flat Company incredibly professional and helpful. 5/5.
Roddy, thank you for your wonderful and detailed 5 star review. I remember that it was a difficult time for you and I am glad we were able to find the best possible resolution. Kim is on maternity leave at the moment but I have passed on your feedback and we have given Alex a pat on the back and a cupcake for his great work. All the best, The Flat Company Team
5/5
GoogleWe've had nothing but positive experiences with the Flat Company, as tenants in a lovely flat. We had a tricky situation getting into the flat to start off with, due to the fact that I had rented privately before, but spent 2 years back-packing and my husband is from Australia so had no references over here that they could accept (fair enough). We were both temping at the time as we had been in Edinburgh only for a couple of months, so didn't have the right amounts of income to guarantee it. The Flat Company helped us out with working out an increased deposit and guarantors from my parents (retired, which made it more tricky!). They set up all the relevant details for our council tax, electric and gas so we didn't have to contact the council or the energy companies at all. If we've ever had any issues in the flat since then, they've sorted it or sent out the works request within 24 hours of us asking. Thorough inspections and all round nice people to deal with. Our agent is Ryan Wallace who is extremely efficient and responds to emails within the same working day. Regular PAT testing, smoke alarm testing and usually 7-10 days notice before performing an inspection. Maybe this review might change when we eventually come to move out with getting deposits back, who knows about future...however up to now we've had not once had any issues. They have been significantly better and more pleasant to deal with than some of the other horror stories I've heard about other letting agencies in Edinburgh. Happy tenants!
Helena, thank you for your fantastic 5 star review. I am really glad Ryan went the extra mile to get you into your new home and that you have been happy with the service since then. We will continue to give you the same level of service and remember to check the information we gave you when it comes to checking out as that will tell how best to keep as much of your deposit as possible. All the best, The Flat Company Team
5/5
GoogleProfessional, helpful and outstanding team! Sky welcomed me with a big smile for the viewing and patiently guided me throughout the viewing process. She gave me some space on my own to explore the property while stood by to answer my questions. Jill followed up with me the next day with a way forward, which I was pleased. Keep up the good work, the amazing 'Flat Company' team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
