Trusted Agent profile · Edinburgh
★★★★★
297 reviews across 1 platform
61a Queen Street, Edinburgh, EH2 4NA
The Flat Company's office in Edinburgh, at 61a Queen Street, is rated 4.5 out of 5 across 297 reviews on 1 platform, including 297 Google reviews rated 4.5.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleThe Flat Company - now IERO Property - have provided an excellent service over many years. Kerr Stevenson provided great support and is highly recommended.
Thank you very much for your kind review, Lewis. We really appreciate your long-standing support and are delighted to hear you’ve continued to receive excellent service. We’ll be sure to pass your recommendation on to Kerr. All the best, The iERO Team
5/5
GoogleVery professional and helpful service for everyone we dealt with at Iero.
Thank you so much for your kind words, Duncan. We’re delighted to hear you found our team professional and helpful, and we really appreciate you taking the time to leave a review. All the best, The iERO Team
5/5
GoogleAs our Property Manager, Elona Smith has been extremely helpful, friendly and very reactive. We could not ask for a better customer service. Jessica Masterton has been very supportive as well in taking time to solve a small bug in the online application form. Thank you !
Claire, Thank you for your lovely review. We are really pleased our team have been so helpful and we will be sure to make sure Elona and Jessica get a cup cake and a pat on the back for their good work. All the best, The Flat Company
5/5
GoogleI live in a flat managed by this company from April and for now every think is perfect. I had no issues with them. From the begging the process was so well managed. i got the keys on time. And every time I ask for a document or something else, I get an answer during the two days following my request. My relationship is mostly with David and I would like to thank him for the outstanding customer service that he gives us. Thank you very much David :).
Imane, We really appreciate this fantastic review and highlighting David's efforts. Getting feedback like this is invaluable to a company like ours as it shows the dedication and level of service we strive to offer to all of our clients. All the best, The Flat Company Team
5/5
GoogleI've had a fantastic experience with The Flat Company. They have been incredibly proactive and great to work with. Kerr, in particular, has been really helpful and is always quick to respond to any questions or issues. I would highly recommend their services to anyone looking for a reliable and responsive letting agent!
Paige, Thank for taking the time to post this review because genuine feedback is really important for a business such as ours. Also we love the to hear the work "proactive" as it shows we are not just waiting for things to happen but we are making the effort to make sure things are dealt with in advance where possible. We'll make sure Kerr gets a pat on the back and a cold beer or two to thank him for his hard work. He's making a name for himself and our company, which is great! All the best, The Flat Company Team
5/5
GoogleDuring my experience of letting with the Flat Company, I dealt exclusively with Lauren Mill, and I have nothing but positive feedback to give. Throughout the process, Lauren and TFC were professional and helpful at every step - from the first viewing, up to leaving the property last month. Responsive and always ready to help, Lauren was first-class and I can never thank her enough for all of her help.PositiveResponsiveness, Professionalism
5/5
GoogleExtremely pleased with our experience having rented a property from TFC. Right from the documentation and moving in it was a hassle free process. Special credit must go to Elona Smith, our property manager who was highly professional in responding to all our queries patiently and diligently.There were a couple of minor maintenance issues in the property, however Dietrich Zank assisted us resolving the issues with extremely quick timelines. What we also liked is the transparency from everyone involved as it is often a rarity in this field.Would definitely recommend.
5/5
GoogleDear Elona, I take this opportunity to thank you for the excellent service, in an accurate and friendly fashion, during my tenure @ Whitson Terrace property. Despite the hectic schedules we face , You answered my many questions both in person and on the telephone in a helpful manner. I would not hesitate to recommend you to anyone who required a property to buy or rent in Edinburgh. You are definitely true asset for "The Flat Company " Your hard work and dedication is much appreciated. I am very pleased with your service, especially during this difficult time, you have been very helpful. You were always on top of the case and your follow through has been excellent. Thank you for walking that extra mile. I look forward to dealing with you again in future & will surely recommend you to everyone I know who are selling/buying a property. Special Thanks to my landlord "Mark Fletcher " He is very good human being and an amazing person I had ever met. Thanks once again for your support!!! Regards, Rajni
5/5
GoogleI was debating whether to give 4 or 5 stars because there were a few issues in the beginning with the flat, but overall I am happy with everything. It's my first flat, so the whole experience was quite stressful, but prompt responses to all my questions helped to ease the stress a little. Before moving in, communication with Daria was super quick, and dealing with Elona from the very beginning of viewing the flat, to lease signing, to answering all my emails, has been fantastic. The biggest of the aforementioned issues: there was a lot of damp mold on the shutters in the living room, which took almost 2 months to fix as it was put as a "low priority." I think that level of mold should be more than just a mild concern, but it has been cleaned and painted over now. Reporting other mild issues has been quite easy on their website and I get an acknowledgement really quickly. I cannot fault them for communication, I just wish the flat had had a bit more of a checkup before I moved in. The windows were stuck (one wouldn't open, one wouldn't close) and the cistern was noisy and took forever to fill, and the shower room ceiling is dirty. But overall everything is going well, they have been really good to deal with.
5/5
GoogleElona, our property manager, and Daria were not only professional, but personable. They arranged documents online in timely order, and contacted us via email and mobile so to remind us of what was needed, systematically how it could be done in simple order, all within a tight deadline. The Flat Company have been a pleasure to work with, and they continue to be discreet, unobtrusive, and personably professional in offering further help to settle in and be catered for by a professional, timely maintenance team. Highly recommend them.
1/5
GoogleThe firm demanded that on top of a deposit, tenant's liability insurance had to be purchased. I have communications from them proving this but they'll probably make up something about never having heard of me. Super shifty and potentially unlawful. So obviously I didn't take out the lease.This firm is not to be trusted. Re: the comment from The Flat Company below; It absolutely is the case that they unlawfully demanded that I take out tenant's liability insurance at the time. I have documentary evidence to prove it. That The Flat Company would dishonestly claim the opposite says a lot about their integrity.
Dear Matthew, Thank you for updating your review. I am afraid we still cannot find our correspondence with you so we would like to respectfully ask that you could forward it to us so we can see the issue to which you are referring either by phone: 0131 226 7733 or by email: hello@flatcompany.com I can assure you it is not our policy to demand tenant liability insurance be purchased, however, clearly this is what you have taken from our communication. Therefore, we hope you will accept our apologies for this miscommunication. As a company we are always looking to improve and therefore we will address this issue of communication to ensure it cannot happen again. Thank you again for your help in this matter. All the best, The Flat Company Team
1/5
GoogleMoving into a flat let by The Flat Company has been the most difficult rental experience I have been through. My experiences with four other Edinburgh rental companies (including Grant Management, who I had previously heard were incredibly difficult to deal with) were wonderfully pleasant, professional and organised experiences compared to attempting to move into an apartment with this company. The flat I moved into was already occupied by other tenants. The lease, therefore, was required to be completely re-written, guarantors re-informed (or, in the case of most of the tenants, an AT5 form completed again as we were from abroad and therefore were required to pay two months rent up front in lieu of a UK guarantor). So far, fine. Bureaucracy is normal in flat rental. However, as the weeks went past and the other tenants were slow to complete and forward the appropriate paperwork, I began receiving emails and phone calls from The Flat Company. As I attempted to tell them that they had received all the paperwork from me, the Flat Company employee who contacted me became rude and aggressive. Later, there was the instance of a deposit return form, which was to be signed by all those who were currently living in the flat as well as the girl who had moved out. This had been completed and forwarded to the company roughly two months before I moved into the flat. The Flat Company employee (a different employee to the aggressive man on the phone) stated confidently over two and a half months after having received the form, that it was not in the file or email inbox. As I was not in contact with the girl who moved out and another of the tenants had left the country for a few weeks, getting all of these signatures once again was a troublesome and stressful experience - one which I, as the new tenant, was apparently responsible for once again. Once I had gotten these signatures and scanned and emailed the form, I received a reply saying 'thank you, but I already have this form'. Understandably, I was incredibly frustrated at this point. I have been on both sides of the rental business, having spent the past 4 years in rented accommodation as well as working for years as an admin assistant in a small family-run letting agency. I have never experienced such poor organisation and bad customer service as I have with the Flat Company Dealing with The Flat Company is an ordeal which I have been going through for nearly three months now, and even though I was supposed to be on the lease at the beginning of June, I am still not an official tenant. My experience with The Flat Company has encouraged me to write a Google review to warn other potential tenants: no matter how nice the flat, how good the area or how cheap the rent, look elsewhere, for a letting agency that will look after your needs and treat you well. After all, at the end of the day, your rent is paying their wages!
5/5
GoogleI have dealt successfully with The Flat Company since 2000. They have been professional and courteous in all matters and have taken the stress out of renting my Edinburgh property. When improvements were required, The Flat Company and their staff, have facilitated a schedule of works for my property. Work was completed well on every occasion, within time and to quote. They have always provided valuable advice based on the rental market and the overall value of the property, thereby informing my business decisions. I would not hesitate to recommend The Flat Company for property services in Edinburgh.
5/5
GoogleVery great service and I would highly recommend the Flat Company for all tenants. Cat has been really helpful all throughout the process!
Dear Zihan Zhou, Thank you for posting this lovely review about our service. We made sure Cat was given a special thanks for all her hard work and although she has now moved on to a new illustrious career we will continue to ensure you receive the same high level of service. All the best, The Flat Company Team
5/5
GoogleThe Flat Company look after my Airbnb flat. Both Jill Vasey and Matthew Wilcken have impressed me beyond my expectations. They have been willing to help me with all sorts of issues and have even sat in the flat to wait for someone to install a smart meter for me. I would highly recommend this company
Dear Clare, Thank you for taking the time and effort to post such a lovely review. We have had great success with the properties we have on short term lets which is an industry which requires a high level of service. Thank you also for taking the time to mention Jill and Matthew who I know love working with you and really appreciate having your fabulous property on the books. All the best, The Flat Company Team
5/5
GoogleKerr was super helpful and friendly - I would definitely recommend TFC!
Jim, Thank you for taking the time to post this review and recommending The Flat Company. It is great to hear from new tenants such as yourself and that you have taken the time to mention your property manager Kerr. He is an invaluable part of our team and we will make sure he gets a pat on the back and a cupcake to say thank you all his hard work! All the best, The Flat Company Team
5/5
GoogleAs a tenant with the Flat Company for the past few years, the experience has been great. Lauren, the property manager, and the wider team have always been very responsive. Any maintenance issues are dealt with quickly and professionally as well, which made the tenancy worry-free. Communications are always clear and responses are quick. I have now bought my own flat, but couldn't have hoped for a better rent experience.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleIn the process of letting a flat and Lauren Mill has been exceptional in making this process swift and stress free. By far the best process we have had in our years renting as UoE students.
5/5
GoogleMy experience with The Flat Company has been exceptional. Kerr and Matthew have been great from start to finish in helping me with my property. They made the whole process smooth and were always on hand with any questions I had and prompt with their communication. I really couldn’t fault them and I know for anyone renting their property it can be daunting, particularly for myself this being my first time I couldn’t recommend them and their team more. So thanks guys, it’s been great!
5/5
GoogleReally straightforward process, very easy and Jill, the agent we were in contact with is very friendly and quick to respond. Top notch services
Thank you very much for your kind review, Ricky. We’re pleased to hear the process was straightforward and that Jill was friendly and responsive throughout. We really appreciate your positive feedback. All the best, The iERO Team
3/5
GoogleNice, helpful people, particularly Alex White, however the rest of the company seem disorganised, tried to charge us rent when we had paid upfront. Customer service is fantastic, people are nice, got a great flat, but lacking in organisation.
Fraser, thank you for taking the time to leave us your positive review and for the high praise for our customer service and Alex White in particular. We will make sure he gets a pat on the back and a protein bar of some kind (he likes those a lot!). I am sorry for the confusion regarding the rent. I have looked into the matter and I can see the error and why it was made. I won’t offer excuses but just assure you we have taken steps to ensure this won’t happen again. I am really glad you like the property and I hope you will be our tenant for years to come and thus give us the chance to prove this error was a one off and that we are normally very organised! All the best, The Flat Company
5/5
GoogleMyself and my partner have lived in a beautiful flat in the care of The Flat Company for a year and we have received excellent service from the whole team but particularly Elona Smith. Our emails were always responded to in a polite and timely fashion and any maintanence requests were organised swiftly. Highly recommend this company! We are sad to be leaving them as we move away.
5/5
GoogleThey were quick and helpful. The whole team who was in contact with us Jill, Lauren, Kerr were always quick and attentive.
5/5
GoogleGreat team, lead by Matthew Wilcken. They helped educate me and find me the perfect flat. Thanks again for all your efforts.
Dear Stewart, Thank you for taking the time to post your review. I am really glad you enjoyed the service. All the best, The Flat Company Team
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