Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleCompletely useless. We moved to Glasgow temporarily and used The flat company to look after our flat in Edinburgh.
Big regret. The staff were hard work. Showed no sign of professionalism and left us feeling they simply weren't bothered with any request we asked of them about our flat.
When in Glasgow our Laitwaites box of wine was delivered to our Edinburgh address and The flat company kept it for us while away.
We found out the manager helped himself to a bottle of an expensive fizz and when pressed about it eventually replaced it with a cheaper bottle of red wine.
When we returned to edinburgh the flat was a shambles. A cheap new fridge replaced the original and was not fitted correctly, I had to sort it. Cables for all sort of things were punched through the wood panelling at window leaving a gaping hole in woodwork. The list goes on and on.
Very angry with the way they failed to deal with any complaint or request.
STAY CLEAR OF "THE FLAT COMPANY"
Ross · 10 November 2024
Agent replied · 8 December 2024
Dear Ross,
Thank you for taking the time to post this review.
I have looked through our records and I can see that we managed your property over 6 years ago, so it seems a little strange to wait so long to post this review. However, we take all reviews of this nature seriously and so I would like to post a response.
A few members of our team have changed since you were with us, and a few have stayed the same. However, I have been able to look through all of the correspondence and from what I can see although there were indeed issues, each one was dealt with quickly and in a professional matter.
To say we “weren’t bothered” is clearly incorrect as I can see from the correspondence that every email was responded to within very reasonable time frames and that you met with several members of the team in person.
Regarding the wine, as explained at the time and again on receipt of this review, this was a genuine error on the part of one of our property managers took a bottle of sparkling wine as a gift to a client believing that the case of wine belonged to the company and not to a landlord. On discovering the mistake, the bottle of sparkling wine was replaced with a bottle of red wine 3 times the value of the original bottle and delivered in person by one of our directors with a sincere apology. We then contacted you several times to check you were happy with this resolution to which your wife (who was our main point of contact) replied it was “most appreciated”.
Regarding the fridge, due to the size of the space for the unit it was not possible to install the make of the fridge requested and so the company we used installed a different model. On hearing you were unhappy with the model and installation you were refunded (we covered) the full cost of the fridge and the installation.
When we parted company, we were not aware that you were still unhappy with the service as you said you wished to manage the properties yourselves, as you do now. Had you told us at the time that you felt that there were still issues outstanding, we would have resolved them.
Since you posted this review, we have been in discussion and as a gesture of good will we did send a full case of wine and two bottles of expensive Champagne to you and Debbie which you said would bring you closure and resolution.
Therefore, I would say that yes mistakes were made, but all companies make mistakes, and it is how these mistakes are addressed that is important and we did this by meeting you at your properties in person, making sure you were not financially inconvenienced and sending an generous gift as an apology.
We are disappointed that you still feel this merits a negative review after such a long time but we take all feedback on board and we will continue to improve the service we offer to our clients and we wish you the best of luck for the future.
All the best,
The Flat Company
★★★★★ 5/5
GoogleJill has been one of our regular contacts at TFC since They became our agents a few years ago. Jill has always responded quickly and efficiently to anything we needed her to deal with and always has a very professional manner whilst still being friendly and easy to communicate with. All the team that we speak to are very professional and understand our needs. Our properties are rarely empty and are all well maintained. I would highly recommend TFC as letting agents.
Debbie · 8 July 2019
Agent replied · 7 July 2023
Hi Debbie,
Thank you so much for this lovely review. It is great to have you as a valued client and we look forward to continuing to work with you. As I am sure you know Jill is moving position within the company but staying with us so will always be available.
Thank you so much for recommending us.
All the best,
The Flat Company Team
★★★★★ 5/5
GoogleI started tenancy with The Flat Company in March 2020 and ended on May 2021. Jessica Jamieson was my property manager. From Day 1, It was amazing and professional experience. All the time she is responsive and helpful. I had never faced any issue till last day. Every time i have received qualify of service till closing account. Very knowledgeable. Thank you to Jessica & The Flat Company.PositiveResponsiveness, Quality, Professionalism, Value
Madhusudanreddy · 24 August 2021
Agent replied · 7 July 2023
Thank you so much for your review. We have passed this on to Jessica along with a pat on the back and a cupcake. Thank you for taking the time to post a review.
All the best, The Flat Company Team
★★★★★ 5/5
GoogleKerr Stevenson was really helpful in helping us find and settle in our new home...
Aipoh · 24 May 2025
Agent replied · 15 April 2026
Thank you so much for your kind review, Aipoh. We’re delighted to hear Kerr was able to help you find and settle into your new home, and we really appreciate you taking the time to share your feedback.
All the best,
The iERO Team
★★★★★ 5/5
GoogleWe’ve had a lovely experience with The Flat Company as new tenants so far, our property manager Skye is incredibly responsive and helpful and the whole process has been much easier than with previous letting agencies. We’re very grateful for their help so far!
Camille · 28 February 2024
Agent replied · 28 April 2024
Camille,
Thank you for posting such a fantastic 5-Star Review. It is great to hear from new tenants as well as those who have been with us for years.
We really appreciate you taking the time to mention Skye as well. She is a relatively new member of the TFC team but is a great asset to our company and is proving herself to be invaluable on a daily basis.
All the best,
The Flat Company Team
★★★★★ 1/5
GoogleFirst viewing: nobody showed up; we were waiting for 30 minutes.
Second viewing (different property): someone actually made an appearance; the woman was clearly in a bad mood and seemed somewhat disinterested.
I was told by the woman heading the viewing that I wasn't allowed to take pictures and had to use the pictures they had already taken and had on their website and despite my explaining for my other two flat mates who were unable to attend, she insisted that I had to use their pictures.
Why? Probably because the pictures they have on their website don't show the cracks in the walls, the window frame which was literally falling apart, the broken skirting board. And they can't blame all that on the previous tenants.
Granted they have to take pictures from the "best angle" and make the property seem enticing to potential tenants, but if you don't get a viewing and decide to sign the lease for this property its not going to end well.
The next viewing (the same property as the first viewing was supposed to be at): nobody showed up again. And this time there was an additional three groups of people also waiting. Although i did only wait 25 after the appointment time. Which was 16:30 and they close at 17:00 so I highly doubt I missed someone turning up (if I stand corrected I shall remove this last paragraph).
Dan · 8 July 2017
Agent replied · 7 July 2023
Dan, thank you for taking the time to post a review. We take complaints of this nature extremely seriously and we are constantly trying to improve our service. We have tried to contact you directly so please feel free to get in touch as we would love to be able to talk to you so we can get as much information as possible. Our contact number is 0131 226 7733 and our email address is mail@flatcompany.com
I have investigated the matter and the reason you were not able to take pictures at the viewing is because one of the existing tenants, who was present at the viewing, advised our member of staff that they did not want prospective tenants taking pictures and we had to respect this request.
In regards to the photos I can assure you that we do not use photo shop. However, properties do suffer a fair amount of wear and tear during tenancies which we address whenever possible or at the end of each tenancy if necessary. We also only allow people who have actually viewed our properties to take them to make sure they see the properties exactly as they are, however, we will of course be further investigating damage you have mentioned here.
In regards to the viewings where no one showed up, both viewings were being conducted by the tenants themselves and therefore a representative for our company was not supposed to be at the viewing. The reason for this is because many of our tenants prefer to have the flexibility to carry out their own viewings and they are excellent ambassadors for the properties themselves.
I hope this goes some way to address your complaint, however, we would still relish the opportunity to hear from you directly.
All the best, The Flat Company.
★★★★★ 5/5
GoogleThis is a great company, and Eilidh has been especially helpful and efficient in my search for a rental property. Top class service and even doing a viewing with me outside of her usual schedule! She has been going over and above to help me find the perfect property, and I’m so grateful! Great communication, service and personalised advice. Thank you!!
Tayler · 10 October 2022
Agent replied · 28 April 2024
Dear Taylor,
This is a lovely review, thank you.
It is always great to hear when one of our team goes above and beyond what is expected to deliver exceptional service.
Eilidh was a valued member of our team and although she has since moved on she passed on her work ethic and customer service focus to the property mangers she trained to replace her.
Thank you again for taking the time to post this.
All the best,
The Flat Company Team
★★★★★ 1/5
GoogleWithout a doubt, single-handedly the worst agency to have been unfortunate enough to come across. Trying to get £6000 worth of "arrears" from me for a property I have not resided in, in over a year, due to apparently not managing to get the other tenant on the lease out AFTER I had already given my notice to leave and moved into a new property. Matthew, one of the agents, decided to contact close friends and family of mine via social media to baselessly slander my name, to then try to retract once mentioned that the authorities would be notified of such, which is incomprehensible and completely illegal in many forms. The only reason why this company will be getting good reviews is because they ask for them shortly after having tenants sign leases. All employees definitely blagged their ways into their positions because no one knows how to do their job apart from making others suffer when they have no legal right to
Caitlin · 16 August 2024
Agent replied · 23 August 2024
Caitlin,
Thank you for taking time to post your review. As you know you are in a difficult situation as your former flat mate refused to terminate your joint lease even once you had moved out of the property.
We are currently working with the landlord and the tribunal to try and resolve this matter for you. As per our advice last year when you first moved out you have now involved the Citizens Advice Bureau who are supporting you and hopefully giving you a better understanding of the legislation and what is involved in terminating a lease and that you cannot simply move without properly ending the lease. It is a shame this was not done in June of last year as per our advice as I think the situation would have been resolved by now and perhaps we would have avoided this negative review.
Hopefully, we will be able to get this resolved for you soon and perhaps you will even consider removing this review.
On a separate note I can assure you that all of our employees are highly experienced, hardworking and well deserving of their current employment as you can see from the number of them being named in positive reviews. I can also assure you it is these same employees who are trying to get this issue resolved on your behalf.
All the best,
The Flat Company Team
★★★★★ 5/5
GoogleThe Flat Company has been immensely helpful and reliable on all fronts from their services to their high standard of communication and dedication to their tenants.
When we were faced with a difficult situation their team was swift to assist us and arrange a solution and were very considerate.
They respond to emails in a timely fashion and are sure to work with you on all manner of things.
Me and my fellow tenants could not have asked for better service and competence than that which we received from The Flat Company and would fully endorse and recommend using them.
Kerr our property manager, and all other members of the team we were in contact with were fantastic and we appreciate them greatly.
Alex · 24 July 2024
Agent replied · 23 August 2024
Alex,
Thank you for taking the time to post this review. We are really pleased to hear communication has been good and we were able to assist you. Kerr is a great asset to our team so thank you also for taking the time to mention his achievements.
All the best,
The Flat Company Team
★★★★★ 5/5
GoogleThe Flat Company have been an excellent letting agency from the start. Their communication is speedy efficient and professional at all times. They have proved to react to any problems with an endeavour to solve quickly for the tenant . Skye whom we mainly dealt with is a credit to the company as are all the team. If you are looking to rent look no further than The Flat Company . I highly recommend . A 5 star establishment.
Chris · 9 August 2024
Agent replied · 23 August 2024
Chris,
Thank you for taking the time to post such a fantastic review. I am glad everything has been dealt with quickly and that Skye has been good to work with. She is a rising star in The Flat Company and we are lucky to have her!
All the best,
The Flat Company Team
★★★★★ 5/5
GoogleI have used the Flat Company for all my visits to Edinburgh since discovering them a couple of years ago. We often need short notice short term lets and Matthew and the team always go above and beyond to help us find what we need and when. Great standard of properties and great service. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Hamish · 24 August 2022
Agent replied · 7 July 2023
Dear Hamish,
Thank you for taking the time to post your lovely review. We look forward to hosting you and your family again the next time you visit Edinburgh.
All the best,
The Flat Company
★★★★★ 5/5
GoogleWe have used IERO, previously The Flat Company, for many years.
They have taken the stress out of letting, and been efficient in keeping our flat safe and well maintained. We haven’t had the hassle of finding reliable tradesmen. Can very much recommend them. We have been particularly impressed by the professionalism of our account manager, Kerr Stevenson.
Ross · 15 March 2026
★★★★★ 5/5
GoogleOutstanding company to deal with. Very common sense approach.
Our property manager Kerr made the whole process very comfortable and easy to follow.
Unlike most, he actually is only a phone call away. He will answer his phone every time (or calls you back within 5 minutes).
A pleasure to deal with.
William · 10 December 2024
★★★★★ 5/5
GoogleOutstanding company to deal with. Very common sense approach.
Our property manager Kerr made the whole process very comfortable and easy to follow.
Unlike most, he actually is only a phone call away. He will answer his phone every time (or calls you back within 5 minutes).
A pleasure to deal with.
Bill · 1 December 2024
★★★★★ 5/5
GoogleHaving the Flat company as our agency has been so helpful. They are a great support and communicate efficently and quickly with anything we need. I have found it really great having Skye as our contact between us and our landlord, she is extremely helpful, professional and solves any issues we have.
Thank you Skye
Katie · 22 September 2024
★★★★★ 5/5
GoogleThe Flat Company managed our flat for 8 years, keeping it continually occupied and well maintained. Latterly we dealt with Lauren Mill who was very responsive and helped transition management to an estate agent when we sold the property.PositiveResponsiveness, Quality, Professionalism, Value
Henry · 24 August 2023
Agent replied · 7 July 2023
Dear Henry,
We are very sorry to see you leave us as a landlord but thank you for being a client of ours for so long. Thank you also for highlight Lauren's excellent work. She is a great asset to our company and although she has just returned from maternity leave motherhood only seems to have made her better at her job.
We wish you the best of luck for the future and hope you will come back to us in the future if we can be of any assistnace.
All the best,
The Flat Company Team
Dear Henry
★★★★★ 5/5
GoogleJill Vasey, an angel in human form, made moving simple and kept us alert to what was outstanding and took a lot of the anxious anticipation away. Would throughly recommend IERO
Tab · 15 December 2025
Agent replied · 15 April 2026
Thank you so much for your lovely review, Tab. We’re thrilled to hear how positive your experience was, and we’ll be sure to pass your kind words on to Jill, she’ll be delighted. Thank you for the recommendation.
All the best,
The iERO Team
★★★★★ 5/5
GoogleMy husband and I rented a flat managed by The Flat Company for the past 3.5 years and throughout this whole time, they have been helpful with maintenance, consistent with checking in and fast at responding to any enquiries we had. Lauren especially has been fantastic and always responded very quickly. Thank you Lauren and The Flat Company!
Rebecca · 24 June 2024
★★★★★ 5/5
GoogleI would like to extend my sincere thanks, especially to Lauran, for her support during my move-in process. IERO provides excellent assistance, particularly for international students, and their team is both supportive and kind. I truly appreciate all their help. Thank you very much!
Deniz · 3 August 2025
Agent replied · 15 April 2026
Thank you so much for your kind review, Deniz. We’re delighted to hear you felt well supported during your move-in, especially as an international student. We’ll be sure to pass your thanks on to Lauren, and we really appreciate you taking the time to share your experience.
All the best,
The iERO Team
★★★★★ 5/5
GoogleMy property manager Skye Dorans is the most helpful person I have ever dealt with from a letting agency, she is always lovely over the phone and gets back to me with any issues really quickly. I've been with the flat company for almost 2 years and so far it has been grand. Skye is great and deserves a raise imho.
Lucy · 14 April 2024
★★★★★ 5/5
GoogleI rented a property with the Flat Company for 18 months and had excellent service from check-in to check-out. Lauren was a fantastic property manager, and was very quick to respond to any queries I had throughout the process. The flat was very well-maintained, and all maintenance issues were dealt with very quickly. Would definitely recommend!
Grace · 7 July 2021
Agent replied · 7 July 2023
Grace, thank you so much for taking the time to post such a nice review. We have passed on your prise to Lauren along with a pat on the back and an ice-cream (as it's quite warm today). We would be happy to welcome you back as a tenant if you ever wish to rent with us again.
All the best, The Flat Company Team
★★★★★ 5/5
GoogleMatthew helped us putting our flat on the market taking care of all the aspects of the letting, from market research on similar flats prices in the area to the ad pictures or advice on furniture, without mentioning choosong the tenant and checking their references and suitability. Matt was extremely available, quick and responsive at any stage and advised us for the best. We were extremely satisfied and chuffed to see TFC's promise about estimated rent price was kept and the deadline for finding a tenant was met well in advance to what agreed. Thanks Matthew and Flat Company, absolutely recommended.PositiveResponsiveness, Professionalism, Value
Sara · 24 August 2022
★★★★★ 5/5
GoogleWe have been using the Flat Company for several years and have found them to be excellent. There is always someone to talk to, and all maintenance is dealt with swiftly and efficiently - I think the tenants will agree with this.
Sue · 9 March 2023
Agent replied · 7 July 2023
Dear Sue,
Thank you for taking the time to post this. It's really great to get this type of feedback from someone who has been one of our landladies for well over a decade.
All the best,
The Flat Company Team
★★★★★ 5/5
GoogleA massive shoutout to Jill Vasey and Kerr Stevenson for being very hands-on throughout our shifting process. I have been assisted by many letting agents in the past but none whose quality of customer service stood out like The Flat Company’s did.
Highly recommend. They were very hospitable right from the start❤️
Ivene · 24 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
