5/5
TrustpilotI had a radiator rehung…
I had a radiator rehung after it had come away from the wall. Guy that came was polite and tided afterwards
Trusted Agent profile · Edinburgh
Places for People Edinburgh reviews
★★★★★
1,789 reviews across 3 platforms
Shrubhill Walk, Edinburgh, EH7 4RB
Part of Places for People, see every office.
Places for People's office in Edinburgh, at Shrubhill Walk, is rated 3.0 out of 5 across 1,789 reviews on three platforms, including 25 Google reviews rated 3.6.
25
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
1,756
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotBullying tactics left me without heat, hot water, and cooking facilities
Left me without heat, hot water or cooking facilities because I couldn't agree to their appointment time. The service isn't even due for two months.
Agent replied · 11 June 2024
Hello,We are so sorry to hear the issue's you have experienced. Please email us at customerfocusteam@placesforpeople.co.uk with the details of your complaint and the team will be happy to look into this for you. Many thanks - JW
5/5
TrustpilotLorraine at places for people was fab
Lorraine at places for people was fab, kept me updated and was lovely though out the process, thank you! X
Agent replied · 11 June 2024
Good morning, Thank you for taking the time to leave us such a lovely review. Its always great to hear positive feedback about our staff, I will ensure this is passed onto Lorraine. - Kind Regards HC
5/5
TrustpilotExcellent service and housing provider.
Over all the years I have been with places for people they have always been excellent and try their best to help. Maintenance team do a cesxkong job too.
Agent replied · 11 June 2024
Hello JoThank you for taking the time to leave your review, we are pleased to hear that you are happy with our service.Kind regardsMS
5/5
TrustpilotNeeded helping with applying for a…
Needed helping with applying for a house, staff was fast and efficient and helped with any enquiries we’ve had have been answered clearly. Brilliant customer service
Agent replied · 11 June 2024
Good Afternoon, We are so happy to hear this and thank you for taking the time to write this review.Many thanks - JW
5/5
TrustpilotExcellent
Excellent team! Very organised, quick and lovely people all round. Couldn’t be more happier with my new property fantastic work from everyone involved! Thankyou very much places for people, can’t take the smile off my face
Agent replied · 11 June 2024
Many thanks for your review Rebekah - much appreciated. Best wishes, Francesca from Customer Involvement
1/5
TrustpilotNo gate/fence
Still waiting for our gate/fence to be fixed had email to say it had been passed to in house but no definite answer.
Agent replied · 11 June 2024
Hello,Please email us with the details to customerfocusteam@placesforpeople.co.uk so the team can look into this for you. Many thanks - JW
5/5
TrustpilotEvery one I have had contact with have…
Every one I have had contact with have been so nice , professional and made me feel relaxed . I am happy to becoming one of your tenantsDenise
Agent replied · 11 June 2024
Hello,We are pleased to hear this positive feedback and will be sure to pass this on. All the best in your new home. Many thanks JW
3/5
TrustpilotI'm extremely pleased with the support…
I'm extremely pleased with the support from the onsite warden Sue when I have had any queries. I feel I have given a lower score than I would due to the amount of maintenance issues that I have had to report since moving in. I feel the maintenance issues should have been resolved prior to my moving in date.The communal gardens are very well maintained.
4/5
Trustpilot21 Moston Bank Ave.
Every one who dealt with me was really professional, making me feel like I was a valued customer/prospective tenant right from start to finish of my 'journey' - to Moston Bank Ave. Many thanks for that.
Agent replied · 11 June 2024
Thank you for the feedback Ms Mukungurutse. I will pass on your comments to the team. Warm wishes, Emma from the Customer Involvement team.
5/5
TrustpilotEasy fast sign up process thank you…
Easy fast sign up process thank you Lauren Robinson for the help, very informative
5/5
TrustpilotKerry Tommis from people of places delt…
Kerry Tommis from people of places delt with me and she couldn’t of been better she was so kind funny and extremely help full I couldn’t thank her enough.
Agent replied · 11 June 2024
Hello ShaunaWe are very pleased to hear of your positive experience with us. We appreciate you taking the time to leave your review, the comments will be passed on to Kerry.Kind regardsMS
2/5
TrustpilotMany bad experiences with places for…
Many bad experiences with places for people from not fixing the heating for weeks even though I had a very young child with medical conditions, rented me a property that had rat issues and did not care, they patch up a lot of jobs and don't allow staff time to do jobs even though you wait 3-4 weeks for the repair for then half job done
5/5
TrustpilotVery good house Well mannered and…
Very good house Well mannered and polite and always good for the properties don’t leave you hanging they get straight back to you when you need them brilliant Housing
Agent replied · 11 June 2024
Hello ConnorThank you for the 5* review, good luck and all the best in your new home.Kind regardsMS
5/5
TrustpilotLauren Robinson
Our entire experience with places for people has been excellent. From our initial dealings with Lorraine who took us through the application and offer process to Lauren who showed us around the house and completed our sign up. Everyone is extremely friendly, always explaining everything we need to know at each stage.We are over the moon with our new home, thank you so much!
5/5
TrustpilotWhat a genuinely caring and considerate…
What a genuinely caring and considerate bunch of professionals, who from the off, helped me daily to secure the property I applied for. With daily updates and support and assistance whenever requested. Truly amazing experience
Agent replied · 11 June 2024
Hi Mr Lawson, thank you for your positive review. I am pleased that you are happy with our service. Warm wishes, Francesca from Customer Involvement
5/5
TrustpilotExcellent
Excellent. Very understanding at all stages of contact. From booking repairs to social issues.Very happy to be with them as a tenant
5/5
TrustpilotReally easy bidding website
Really easy bidding website, easy to set up and brillaint communication when actually resiving a property, really quick and easy
4/5
TrustpilotI think it is a good company to be…
I think it is a good company to be with.Always there if you phone about any problem.
5/5
TrustpilotYou can talk to them easily
You can talk to them easily, ask them questions.Get the answers what you need back.Friendly and good people to talk to.
5/5
TrustpilotGreat service
Great serviceBeautiful homes, excellent service. Carol Walters has an amazing personality. She is a great people person, she is very thorough and gives all relevant information. She is very approachable. And very friendly too😊
Agent replied · 11 June 2024
Many thanks for your review , it is much appreciated. I will pass your comments to the team. Best wishes, Francesca from Customer Involvement
5/5
TrustpilotBecause it was easy and straight…
Because it was easy and straight forward to ask and do what I wanted. I am always happy with the results ☺️
5/5
TrustpilotThank you so much for everything
Thank you so much for everything, this includes response from your self re my application to a vacancy. Your advice and help. Lettings manager all staff brilliant and move went well thank you all
Agent replied · 11 June 2024
Many thanks for your review Kay , it is much appreciated. Best wishes, Francesca from Customer Involvement
5/5
TrustpilotA very helpful customer sevices who…
A very helpful customer sevices who explained the situation to me when i telephoned with regard to the upcoming inspection.
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