5/5
Googlei have found Stuart & the whole Northwoods Edinburgh team to be absolutely brilliant. From managing, letting, & renovating they are on the ball & nothing is too big or small for them to do.
Trusted Agent profile · Edinburgh
Verified
Northwood Edinburgh reviews
★★★★★
447 reviews across 2 platforms
13 Comely Bank Rd, Edinburgh, EH4 1DR
Part of Northwood, see every office.
Northwood's office in Edinburgh, at 13 Comely Bank Rd, is rated 4.6 out of 5 across 447 reviews on two platforms, including 424 Google reviews rated 4.6.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleFrom my first call with Lewis through to everyone in the team that I worked with the service was first rate. A professional, efficient, proactive and genuinely helpful team. Great value too. I will definitely be using Northwood again.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Thank you for taking the time to leave us such a lovely review!
5/5
GoogleNorthwood have acted as letting agent and property managers for 18 months now. They secured a reliable tenant quickly and have provided excellent, reliable service throughout.
4/5
GoogleHelpful professional, detailed, good experience and currently have a lease agreement agreement with them in Edinburgh
5/5
GoogleI have had a great and friendly service with Lena as our appointed agency contact. Throughout, Northwood have been great and extremely communicative. I would highly recommend.
5/5
GoogleBeen using Northwood services for about 6+ years and all I can say is they are bunch of professional people. Great service and very helpful.
1/5
GoogleIf you have the bad luck to meet these guys, be aware: first they will request you to pay the deposit and one month of the rent in advance and after they will do a "check" of your personal details; if there is anything wrong, you will be not refunded and you will stay without tenancy contract. If you pass their check, note that they will increase the rent price as soon they can (property owners are not even awarded of it). A very rude woman will visit your accommodation every 2-3 months and take pictures in every room. Even if this inspection is not mentioned in your contract, they will do it and ignore if you complain. Also, they will give you problems to do any reparations or solving any issue in the property. Be aware that they do not pay landlord license. Please check the property is on the landlord registration website or ask in Citizens Advise. When you finally end the tenancy, even doing a deep cleaning, the will charge you £80 (+ £20 of administration) for cleaning any signs of dust, searching in the most hidden objects. I would not recommend this agency to my worst enemy, stay away if you are still at time.
5/5
GoogleThe process of application went really smooth and without any problems. Loving the flat. Also throughout entire tenancy period, everyone at Northwood was really helpful and kind. Would be happy to rent out a flat from them next time again! Totally recommend to everyone
Agent replied · 31 December 2024
Thank you Marek, we hope you have settled in to your new home.
5/5
GoogleWow.. Had a wonderful experience . The best letting agency i have ever come across... their services are top notch and very proactive staff
5/5
GoogleI'm Antonino I recently rent a flat in edinburgh from the agency northwood and I found a really helpful and competent staff expecially Corinne the agent who managed my flat and help me to move in I definitely recommend this agency
5/5
GoogleSince contacting Northwood, Shannon has not only dealt with my concerns, but did so quickly, effectively and sensitively. On a subject unrelated to being a tenant, it was clear Northwood has high standards, and Shannon should be praised for upholding these. A very positive experience. Thank you.
1/5
GoogleOwners and renters beware My partner and I rented with Northwood for 8 months and they were simply terrible. We were able to get out of what should have been a 12 month lease as Northwood broke the terms of the lease by allowing people to come into the flat without our authorisation (terrifying and violating to come home and find your things moved). After speaking to Citizens Advice, we found out that in addition to the unauthorised entry, they had also illegally charged us a double bond and illegally forced us to get renters insurance. On moving out they charged us £50 for a window clean (despite the windows not being clean when we moved in) but struggled to provide a receipt for the clean when asked. They finally did provide a receipt however it seems unlikely that it was genuine. They also attempted to charge us for additional days rent and it was only after a number of emails and calls they withdrew the incorrect charge. Advice for renters: check and challenge everything they charge you. Advice for owners: high turnover of tenants due to poor estate management ultimately costs you rental income.
5/5
GoogleNorthwood have always been highly professional in providing an excellent service. Hugh and Stuart always kept us in the picture regarding our rental property and informed us about any change in legislation, market conditions and were always available for guidance. We have worked with Northwood since 2012 and with living overseas took out the premier service which gave us peace of mind that our investment was being well looked after and maintained, something that we could not do from a distance. I would highly recommend this service to those who cannot or choose not to be hands on. Northwood seemed very circumspect in their choice of tenant and judging from the condition of the flat seemed to have made good choices. We were notified without delay of any problems that occurred and where necessary profession, vetted trades people were utilised to solve those issues. We would not hesitate to recommend Northwood and will definitely use their services in the future.
5/5
GoogleWe have rented out our home through Northwood for the last 5 years and the service we have received has been exceptional. We are overseas and rely on them completely to keep the property safe and I have never had to worry. Their communication is prompt and always polite, nothing is too much trouble and they have a "can-do" attitude which is vanishingly rare. The 4 sets of tenants we have had have all been well chosen and the property has been looked after well. I feel fortunate that we made the decision to rent through Northwood, I trust the team there, and find them to be a class act in every respect.
5/5
GoogleNorthwood have been looking after our property for many years. They have been totally professional, efficient and a pleasure to deal with. If and when something arises they quickly inform us and almost immediately get problem dealt with. I'm very happy to recommend Northwood and wish them well.
5/5
GoogleRenting out my flat with Northwood has been easy and stress free experience. They are quick to respond and do take care of everything
5/5
GoogleAs a landlord living away from the city where my properties are, I need an agent I can fully depend upon and I am happy to say Northwood meets all my requirements and gives me peace of mind that my properties (and tenants) are being looked after.
1/5
GoogleAbsolutely appalling service. We have been in our property for over a month and despite being broken when we moved in, the oven has still not been fixed despite numerous e-mails. The bath was also broken (the seal on the drain needed to be re-sealed) and only after numerous e-mails and they only fixed it after I mentioned that they were legally required to fix it due to my partner's disability. When we moved in the flat was extremely dirty despite being "cleaned" and there was even a blood stain on the bedding provided! I had to wash all the utensils provided as things such as cups were visibly filthy and there were urine stains on the toilet seat. The furniture provided is not in good condition, the inventory they gave us was for the previous tenant and had not been updated and despite being on the ground floor they have still not replaced the too-small and filthy curtains provided. We also just discovered that the property is also infested with mice (and this was clearly an issue before we moved in as we found mouse traps) If this is the experience we have after just one month, I dread to see what the rest of the tenancy is going to be like. Attached are some of the images taken when we moved in showing the range of issues.
4/5
GoogleOverall Northwood was easy to deal with. They were professional at the initial viewing and conducted individual viewings rather than group ones which shows they actually care about the tenants they choose. The agency was generally quick to respond to emails and phone calls, but there was no particular person assigned to my property so I never knew who to call. Also, when there was a maintenance issue with the boiler, I was required to call the insurance company, which I would have thought was the landlord's responsibility. My main issue was that an initial 150 pounds was added to my first month's rent to cover the landlord's "expenses" without any warning. Northwood framed it as the landlord's decision; however, as a letting agency I don't think they should allow their clients to be taken advantage of in that way. Other than that, however, there were no unexpected charges.
5/5
allAgents"Dependable and..."
As a landlord living away from the city where my properties are, I need an agent I can fully depend upon and I am happy to say Northwood meets all my requirements and gives me peace of mind that my properties (and tenants) are being looked after.
5/5
GoogleReally fantastic services through their tenant find option. Lewis Mallen and Claire Bunce took all stress away from myself and are also fantastic communicators. I wouldn't hesitate to use them again as a landlord and will be requesting their services again I am surePositiveProfessionalism
1/5
allAgentsDreadful bunch. We rented a
Dreadful bunch. We rented a flat from them and they insisted that we had to pick the key up on the morning of our wedding day, they were so self-important that they couldn't arrange a later time. They routinely ignored our calls about necessary repairs and even when they did answer the phone nothing would happen. When it came time to leave we had a trail of people to see the place but sometimes they wouldn't bother to tell us a viewing had been cancelled. The flat wasn't clean when we moved in either, there was dried macaroni stuck between the plates in the kitchen and we discovered lots of damage which hadn't been shown to us. Another thing they didn't mention was that there was going to be lots of work on the outside of the building so we had builders on scaffolding wandering around our 3rd floor window and that really was the final straw. Just walk on by that office. You'll regret it if you don't.
5/5
allAgents"Flat sale positive..."
Would like to say I had a very positive experience of selling a property my agent was Cameron Mayo, cannot speak highly enough about his commitment all was so positive feel he went over and above could not have wished for any more
5/5
GoogleI can thoroughly recommend Northwood. I have used them for rental; they are super efficient and have great local knowledge as well as up to date rental knowledge that you would expect. Excellent service - give them a go!
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