Neilsons Solicitors and Estate Agents Edinburgh reviews

★★★★★ 5/5

Google

Amazing service, would recommend to anyone looking to deal with a professional and efficient company. We dealt with Kara who was fantastic with all her relentless efforts getting our house purchase through. She kept us updated every step of the way and always delivered what she promissed. If I could give more than 5 stars I would.

Lynne · 23 March 2020

★★★★★ 5/5

Google

Marjorie and team at Neilsons Picardy Place, Edinburgh helped us with some complicated sales and purchases. We would highly recommend this excellent team. They are excellent communicators, helpful, knowledgeable and proactive in the best ways. Many thanks again!

Simone · 23 March 2023

★★★★★ 5/5

Google

Very good experience when buying first home, Laura was helpful throughout and was always willing to help and answer questions throughout the process.

Sam · 23 March 2024

★★★★★ 1/5

Trustpilot

A Masterclass in Customer Service

I booked viewings for two properties and even received helpful reminders the day before, great start! Unfortunately, that’s where the good service ended. I arrived early at the first property, got into the building, knocked on the door, no answer. I waited well past the arranged time. No agent. No explanation. Nothing. Thinking this might be a one-off blunder, I went to the second property. Exact same experience. No agent, no viewing, just a complete waste of time. After raising a complaint, I was eventually graced with a call the following evening from David Easton, Director of Property Services, from his car, on his way home, no less. I’m absolutely thrilled he could squeeze me into his busy schedule. His response? A simple “sorry”, as if that magically fixes everything. No accountability, no explanation, nothing. And then, just to top it all off, he had the audacity to ask, “What do you want us to do for you?” Ah yes, because it’s my job to come up with solutions for your company’s incompetence. Meanwhile, my wife and I had taken time off work for these appointments, but I suppose our time isn’t quite as valuable. Overall, I’m disappointed, but at the same time, I made it clear that I will not be using Neilsons to sell my property or purchase another. Of course, since we’re still looking for a property, we know we’ll have to deal with them again, because apparently, disappointment is just part of the home-buying experience. Looking forward to the next round of no-shows.

Trevor · 20 March 2025

★★★★★ 5/5

Google

We recently remortgaged with the help of Laura Bell at Neilsons and would thoroughly recommend. Laura was very responsive and helpful. She ensured that the transaction ran smoothly and we greatly appreciate all of her hard work!

Jenni · 23 March 2023

★★★★★ 5/5

Google

Kara and her team are the best in the business. Completed a house sale and purchase with zero hassle. Thank you.

Conor · 23 March 2024

★★★★★ 5/5

Google

A great service provided by Neilson. Jade and Denise guided me through the negotiation stage providing a thorough service and consistently maintained contact to update me on my sale and give feedback on viewings. Kara and Robert also provided a great conveyancing service and swiftly resolved any issues which arose during the sale process. Thank you all,

Rhys · 11 October 2024

★★★★★ 5/5

Google

Kara & Marjorie were very helpful during my first flat buying. They helped me research sensible prices and put in offers for free - which is very good, as bidding alone is nervewracking. They ensured the transaction had as quick a turnaround as possible, allowing me to save a months rent. Thank you so much :)

Rhythm · 22 August 2018

★★★★★ 5/5

Google

We worked extensively with Aidan from Neilsons, like many house transactions, it was far from simple, however with Adian' professional help and support we were thrilled to get our transaction over the line. I have no hesitation in recommending Aidan and Neilsons if you are looking for Solicitor in Edinburgh. Thanks Aidan.

Alex · 23 March 2020

★★★★★ 1/5

Trustpilot

Needless stress. Choose another conveyancing company.

Very poor communication, miscalculation of due taxes, not paying Revenue Scotland within the 30 day period resulting in Revenue Scotland sending us penalty notice and fine. Just some of the issues. Others have had similar issues and interestingly the negative reviews are mostly recent. Has something gone very wrong with this company in past few months? I would never use again

Gerry · 5 September 2025

★★★★★ 5/5

Google

As Canadian purchaser, it was a relief to be guided through the offer and purchase completely by Kara and Sarah. Their services were always prompt, thorough and reliable. Buying property is a nerve-wrecking transaction at times, worse-still for a foreign buyer. Kara and Sarah walked us through everything with great patience. Can’t thank them enough💖

Ho · 11 October 2024

★★★★★ 5/5

Trustpilot

Our sales negotiator and all members of…

Our sales negotiator and all members of staff were very professional and kind at all times. Every process was made clear by regular emails and phone calls and always a friendly voice at the other end of the phone guiding us through the highs and lows of house buying! I cannot thank them enough for a successful conclusion.

Lorna · 1 October 2025

★★★★★ 5/5

Google

Our Mum was moving from our family home of 50 years which unsurprisingly presented as very stressful for her. Aidan handled the conveyancing (which involved a complex issue nearer the end) professionally and with great humanity while the sales team were attentive and efficient. I could not recommend Neilsons more highly.

Craig · 23 March 2020

★★★★★ 5/5

Google

I can’t thank Neilsons enough for their highly professional services. I couldn’t have hoped for a more professional, dedicated and experienced agency. They managed the marketing and sale processes on my behalf as I live abroad now, which made me a bit anxious in the beginning. But Neilsons made the whole process straightforward and seamless.

Michele · 1 October 2024

★★★★★ 5/5

Google

Very helpful, knowledgeable and friendly.

Boujong · 29 March 2026

★★★★★ 5/5

Trustpilot

Fantastic service from Kirsten

Fantastic service from Kirsten. She is an excellent communicator and was very quick in returning my phone calls. She sold my mum’s house within 5 days and she achieved way over the valuation and offers over price. I can’t speak any more highly of Neilsons as a company.

Paul · 12 December 2025

★★★★★ 5/5

Google

An excellent service from start to finish. We were part exchanging our house and buying a new house. Neilsons dealt with everything very smoothly and kept me informed throughout the transaction. All went to plan on time and took a lot of stress out of the house move. Would recommend.

Anne · 22 August 2019

★★★★★ 5/5

Google

The team extremely professional and very helpful.

Anwar · 23 February 2026

★★★★★ 5/5

Google

Neilsons offer a great level of local knowledge & experience across the Edinburgh property market, all our recent property purchases have been processed without a hitch. Aidan and his team provide a well structured and professional service, highly recommended!

Craig · 23 March 2022

★★★★★ 5/5

Google

Used Neilsons to sell a property recently. Everyone was very helpful especially Kara & Anne.

Dougie · 23 March 2024

★★★★★ 5/5

Trustpilot

Great service

Great service from start to finish with no hidden surprises. I was kept fully updated in the sale process without having to chase. I would recommend them for buying and selling, my negotiator Jade was informative and friendly but professional.

Eileen · 30 July 2024

★★★★★ 5/5

Google

Great all round service from start to finish! I will definately use again as I will be looking to buy over the next few months. Thanks to all the team. Superb customer relations.

Lauderville · 13 June 2025

★★★★★ 5/5

Trustpilot

A great firm to work with for both selling and buying a house

A great firm to work with for both selling and buying properties. We received excellent help and service from Neilsons Solicitors and Estate Agents for first, the sale of our property and then, the purchase of our new property. We thought the promotional material for the sale of our house was great. It made a major contribution to the sale going through very quickly. The advice we received from Neilsons on the Estate Agency and the Legals side helped us to secure very successfully both the selling and purchase of our properties. Equally, we were updated with information regularly on progress, and our questions answered very promptly by the teams we worked with on the Estate Agency and the Solicitors sides of the Neilsons. It was a pleasure working with the staff and we would have no hesitation in recommending Neilsons to our family and friends.

Steven · 26 November 2024

★★★★★ 4/5

Google

Neilsons really did help take the stress out of selling and buying recently. Kara and her team kept me up to date with anything that was happening, very impressed.

Stuart · 23 March 2023