Neilsons Solicitors and Estate Agents Edinburgh reviews

★★★★★ 5/5

Google

I had a really good experience with Neilsons. As a first time buyer, Marjorie and the rest of the team made the process as easy and stress free as possible!

Ross · 14 August 2026

★★★★★ 5/5

Google

Bobby was incredible welcoming & informative. He had excellent knowledge of the property, sellers situation & surrounding areas. He gave us plenty of opportunity to view & revisit areas of the property

J · 29 March 2026

★★★★★ 5/5

Trustpilot

Kirsten made the experience really easy

Kirsten made the experience of buying a home in Scotland from Dubai really easy and painless. She guided us through the process and removed all the unnecessary obstacles. She is methodical in her approach and kept us informed every step of the way.

Claire · 25 December 2025

★★★★★ 1/5

Trustpilot

A more painful process than necessary

A more painful process than necessary We decided to use Neilson’s to sell our Edinburgh flat and subsequently buy our next property as we'd had a reasonable experience in the past. The sale side went relatively smoothly until it was passed from the sales team to the legal department. That's where hope goes to die. To illustrate, our buyers had also engaged Neilson’s to conduct their business. You'd think this might grease the wheels of communication. It did not. Communication was not up to scratch. Phone calls not returned and extremely slow at responding to emails. At one point a senior partner was going to call me regarding the frustratingly bad communication. Even that did not happen. A hassled sounding para legal eventually phoned me at 6pm while I was out for a family event. After accepting an offer on my flat, I was passed on to several different people whilst the process was ongoing. This was quite unsettling. From Claire to Kara to Anne (to Robert and back to Anne due to annual leave). An out of office automatic email informed me that my solicitor was now on maternity leave. I had to contact the office to ask with whom I was now meant to be dealing as it really wasn’t clear. Errors were made. An email regarding our buyer’s offer contained a letter of offer for a different property and client. Just a ‘sorry for that’ and an explanation that I would not receive an offer letter due to the buyers also using Neilson’s. I was almost overcharged by £650 had I not repeatedly questioned my paralegal regarding the Land and Building Transaction Tax (LBTT). I was purchasing a house that was currently office premises (to be reverted to residential). She was insistent that the amount due was dependent on what the building would become rather than what it was currently. This is not correct. It was a trainee that checked with a senior partner and came back to me swiftly saying that I was correct. On the day before the removal van turned up (29/07/24), a Neilson’s FOR SALE sign appeared outside our main door, joining the existing 'SOLD' sign WITH OUR FLAT NUMBER ON IT. My partner immediately removed the sticker. A heart stopping moment. A call confirmed this was an error and it would be removed. We moved out of the property on 31/07/24. At time of writing this review (8/10/24) BOTH signs are still there! Six weeks after we had accepted an offer on my flat, an email arrived at 9pm advising the buyers were asking us to reduce our price (their offer) by £5k. 9pm! No sleep took place and then a frustrating Friday and a weekend waiting for business to supposedly recommence on the Monday morning (when there was silence). As stated before, the buyers were using Neilson’s. This should have been easier as it was 'in house', but trying to communicate in order to negotiate with the buyers was extremely frustrating and took longer than it should have. Being some way into our own purchase, we had no palatable option but to take a £5k hit. In the end the sale and purchase went through, but what a massive headache along the way.

TCA · 10 October 2024

★★★★★ 5/5

Google

Bellevue Rd From start to finish we were totally impressed with the service we received. Anne and her team kept us well informed at all times, even out of office hours. The brochure/photography was very professional. Hard to fault this company or the people who work there.

Derek · 11 October 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service. Especially from Kirsten. Great communication from start to finnish. No faults with this company just pure professionalism. Kirsteen is absolutely a delight to work with and always kept us updated. She is fantastic as her job! Wouldn't go anywhere eles!

Kirsty · 11 December 2025

★★★★★ 1/5

Trustpilot

What started off well with the sales…

What started off well with the sales team putting property on the market swiftly and great communication with Siobhan, quickly turned into absolutely appalling service from Anne. No replies to several emails, no documentation and indeed still waiting for some items, incorrect fees asked for on a Saturday night expecting an extra £10k to complete immediately, when I fact that’s what they were due me. Sale didn’t complete on time despite having months notice. Still being asked for proof of amends to kitchen the day of completion despite being provided three months earlier. To top it off a formal complaint has gone in which hasn’t been acknowledged. Tomorrow we go to the independent bureau to lodge a formal complaint with them. Would never ever use again. Maybe a different solicitor but not this particular one

InPost · 12 February 2026

★★★★★ 5/5

Google

Very friendly and helpful, gave us time to look around and listened to our feedback and gave us a great experience. Bobby was our agent today.

Vicky · 29 March 2026

★★★★★ 5/5

Google

Bobby showed us round. Lovely guy. Allowed us to view at our own pace. Didn’t rush us at all. Took a video of the loft for us when asked. Knowledgeable about area and road. Excellent all round.

Margaret · 29 April 2026

★★★★★ 1/5

Trustpilot

Used Neilsons to wind up my dad's…

Used Neilsons to wind up my dad's estate. They took £24,000 and closed the account without finishing all aspects and left me with the most difficult part ( overseas land) to deal with myself. Would never use them again or recommend them to anyone. Terrible treatment for a grieving family. Lazy staff.

Nicky · 25 August 2026

★★★★★ 5/5

Google

Just wanted to thank Claire Scott and her team and everyone else involved in our house purchase for making it stress free for us. We will definitely be recommending Neilsons.

Lewis · 23 March 2025

★★★★★ 5/5

Trustpilot

Exemplary support and guidance…

Exemplary support and guidance from Neilsons with selling my property. Their professionalism, expertise, patience, helpfulness exceeded my expectations. I am ever so grateful to the team. To name a few, Jamie Robertson, Siobhan and especially Stephanie Morice who has been amazing in helping with the conveyancing process. Full credit goes to her to make my experience so smooth and well informed. Thank you.

Srabasti · 21 February 2025

★★★★★ 5/5

Google

This was a fabulous service for both selling and buying. The sales team were very proactive and kept us up to date. The photographer is amazing and really captures your home. The conveyancing team were also helpful and kept us up to date on how things were progressing and flexible.

Joey · 6 December 2025

★★★★★ 5/5

Trustpilot

Excellent Service & Attention to detail

I have used Neilsons twice, first to purchase a flat and later to sell it, and both experiences were handled with a high level of professionalism. The team were efficient, well organised, and maintained clear communication throughout each stage of the process. Their attention to detail was evident, ensuring everything was completed accurately and on time. I felt well informed at every step, and any queries I had were dealt with promptly and thoroughly. Kirsten, in particular, was excellent, very attentive in resolving my questions and always reassuring, which made the process much easier. Overall, Neilsons provided a reliable and smooth service for both transactions. I would confidently recommend them to anyone looking for a professional estate agency.

Customer · 18 December 2025

★★★★★ 5/5

Trustpilot

Kirsten was very knowledgeable about…

Kirsten was very knowledgeable about the local housing market and kept me updated throughout my house sale. Excellent service all round and I wouldn't hesitate to recommend her in particular and Neilsons.

Richard · 17 December 2025

★★★★★ 5/5

Google

Neilsons at Picardy Place was recommended by a friend who had recently used them for her house purchase, and I can't thank her enough for that. Laura Bell was friendly, efficient and highly competent throughout my purchase, and made the whole process as simple as it could be.

Neil · 23 March 2024

★★★★★ 5/5

Google

I’ve had a great experience using Neilson’s for registration of a property title after a previous firm failed to deliver. Laura was great, replied promptly to emails and kept me updated with the process along the way. I would definitely recommend this service, thank you so much!

Rachel · 23 March 2024

★★★★★ 5/5

Trustpilot

The most outstanding service

We honestly couldn’t have asked for a better experience selling our first home with Neilsons from Lewis and Kirsten. From start to finish, the service was outstanding. Lewis Hunter, our valuer, was professional, approachable, and incredibly knowledgeable about the market. He explained the process clearly, provided a detailed and accurate valuation, and gave us real confidence in the decisions we were making which meant so much as first-time sellers. His friendly manner made everything stress-free, and the brochures he prepared showcased our home beautifully. We were equally impressed with our sales negotiator, Kirsten. She guided us through every stage with clarity, confidence, and such a personal touch. At times she felt more like a friend than a negotiator always at the end of the phone, no matter how small the query, and consistently making us feel like we were her only clients. Knowing we had Kirsten on our side made the whole experience so much easier and even enjoyable! A special thanks also to Maureen in the Property Booking Team, who managed our viewings seamlessly around our full-time jobs. The Neilsons client portal was brilliant too, keeping everything from home reports to viewings clear and easy to track. Overall, we couldn’t be more grateful to the team at Neilsons. Professional, reliable, and genuinely caring. Highly recommended to anyone selling their home!

Chelsea · 3 December 2025

★★★★★ 5/5

Trustpilot

Excellent Estate Agents

Neilsons have been absolutley superb dealing wtih the sale of my property. The advice on staging for sale was excellent, and they even recommended trades to get some jobs done. Their photos and marketing materials are superb, much better than some of their competitors who we had considered using. Everyone we've dealt with has been so friendly and helpful and we got an amazing price at the closing date after just 11 days on the market. They are efficent, professional and a pleasure to deal with. Would 100% recommend and certainly will use them again in the future.

Mel · 3 December 2025

★★★★★ 5/5

Trustpilot

Smooth & Professional Purchase and Sale journey experience

I recently sold and purchased a property having experience of selling and buying previously with other estate agents. I can honestly say Diane and her team based at the Bonnyrigg branch truly do provide a great integrated legal and estate agency service. From my first initial contact with Neilsons by telephone that led to a home visit, planography, survey, viewings and transactions. All staff I communicated with provided a smooth purchase and sale journey experience who are incredibly professional, informative, dedicated and exceptionally organised and knew I was in safe hands. The estate agent Megan who I spoke with was a great support, she explained step by step the sale and purchase process, backing the information up by e-mail, so relieved she did as you forget all information you discussed as there is so much to take in that you tend to forget it’s a working partnership where information is required from you about you and the property. The information I received was informative and helped me prepare in advance the information I needed to gather. I also found it helpful to receive tips on how best to plan for the sale, viewers and purchase. The property I purchased came with a couple of queries relating to the survey report requiring clarification. Diane (Solicitor) was quick on mark to deal with any discrepancies to ensure a satisfactory response was received and that all I’s were dotted and the T’s were crossed. Being kept updated throughout the process is key and Diane kept me informed of any updates big or small through every stage of the process, answering questions I had quickly and efficiently. I can genuinely write that my experience working with Neilsons has provided a positive long-lasting impact on how a solicitor and estate should be run. My final words are Diane and her team are truly a real credit to the Neilson’s Firm and why they deserve a 5 stars rating and more from me! Janice

J · 3 February 2024

★★★★★ 5/5

Google

I used Kara as a solicitor to purchase a property. Excellent service throughout. Swift communication, good negotiation skills, resonable fees and possible to complete the transaction entirely remotely and stress free (which was a pleasant surprise, as I was based abroad at the time). Also, everyone in the office is really friendly and helpful on the phone, you really feel like the all the staff care about you as a customer, and try to make your experience as hassle free as possible.

Eve · 11 October 2024

★★★★★ 5/5

Trustpilot

Excellent service

I recently used Neilson’s solicitors in Edinburgh to sell my property in Livingston and I was very impressed with their service. Eileen who I worked with was professional and helpful and made the entire process as smooth as possible. They were always available to answer my questions and kept me updated throughout the process. I would highly recommend Neilson’s to anyone looking to buy or sell a property in and around Edinburgh.

Ian · 8 May 2024

★★★★★ 5/5

Google

Lorna and the team made a great effort, giving us a smooth transition between our homes. Thank you!

Gabor · 23 March 2025

★★★★★ 5/5

Google

Bobby showed us around the property in Herne Bay, and we would like to say how helpful, friendly and knowledgeable he was. A true professional approach by a very amiable young gentleman.

Pam · 28 February 2026