Neilsons Solicitors Edinburgh reviews

★★★★★ 5/5

Trustpilot

Fabulous staff

I want to share my experience of leaving some jewellery behind at the Sardinia Neilsons. Communication was great by all staff from when I emailed to say I had left it behind. Frostie was brilliant and arranged for someone to bring it to the UK! Collected from Brighton today and very pleased to say it was all there with a comprehensive list of all that was there done by the hotel staff. Very grateful to all staff in their handling of it from the housekeeping staff handing it in to Stephen who handed it over to me today. You are all brilliant and brilliantly organised. Thanks again Frostie for going above and beyond when you had time off too! Customer service at its very best!! ⭐️⭐️⭐️⭐️⭐️

Julie · 13 October 2023

★★★★★ 4/5

Google

Bobby Mahon is always on time, smartly dressed and very polite.

Wendy · 29 March 2026

★★★★★ 5/5

Google

Made everything so easy and straightforward despite all the setbacks that happen when buying and selling a home. Communication was excellent! So fast at replying to emails and always at the end of the phone if required. Would highly recommend!

Happy · 27 November 2025

★★★★★ 1/5

Trustpilot

Incompetence unlimited

The sales team at the Corstorphine branch were incredibly helpful and informative, as were all the staff I dealt with in the office. The receptionist at the front desk also was incredibly helpful and knowledgeable. Unfortunately the conveyancing side of things was a much different story. If you want the stress and cost of having to engage your lawyer and solicitor, plus checking and for the many mistakes they made, and trying to get them to communicate and keep you informed of delays and updates, then these are the guys for you. I believe they had to sack the head of conveyancing around May of 2025, which caused problems. The current head means well, but his 40 years of experience still led to major mistakes and nothing short of incompetence. I travelled from Australia to Corstorphine to deal with these issues as I was selling my late father's house on Drumbrae South. Even at settlement the money from the sale was sent to my own excellent legal team at Glenorchy House to sort out was wrong. They transferred to much money to my own solicitor, then didn't answer her emails. They had to contact another person at Neilsons they had dealt with before to sort it out. As too much money doesn't balance the books, this added yet another 3 weeks delay to a simple sale. The original sale was supposed to be settled on the 20th of June 2025. It was the 30th of July 2025 when it was signed off by both solicitors, then four more weeks of delays due to the transfer of funds being incorrect. Yes, people make mistakes, but this many. I also have a paralegal cousin help me wade through the documentation and advise me on the best course of action. This was not a good experience for me or my family to deal with. I would give sales 10/10, but the conveyancing team let the rest of the team down very badly.

Recker · 5 September 2025

★★★★★ 5/5

Trustpilot

I was selling one property whilst…

I was selling one property whilst purchasing a new home, Neilsons helped immensely as stress levels did rise , as they do, yet we survived the ordeal. Anti-laundering rules were new to me yet once completed we could settle down until a week before moving. Everything went without any hiccups. We would recommend them highly and their fees were transparent and fair. Many thanks Neilsons 👍👍👍

Lee · 15 May 2024

★★★★★ 1/5

Google

We found the process with Neilsons to be consistently poor. Nothing happened until the last minute which nearly created a delay. By their own admission they are under staffed and after speaking with friends it turns out our experience is not unique. I would not recommend the service. Neilsons also send over a budget planner and on the four occasions they sent it over there were numerous errors in it. Sometimes for considerable amounts of money.

Cameron · 16 September 2025

★★★★★ 5/5

Google

Bobby super service - thank you! He was very patient and I was not rushed on my viewing which I really …

Jo · 29 March 2026

★★★★★ 5/5

Google

As a first time buyer, Anne, Sarah and the team at Neilson's guided me through the whole process, start to finish and helped me purchase my first property with no issues. Would highly recommend.

Sandy · 23 March 2024

★★★★★ 5/5

Trustpilot

A great service

A great service from start until the finishing line. Our sales contact, Kirsten Olverman, kept us updated at every stage through the process with great communication in a friendly manner, nothing was ever too much trouble.

Colin · 24 July 2026

★★★★★ 5/5

Google

Neilsons give us a great service at all points in the sale process. From the people in the office arranging the appointments, the sales negotiator Kirsten to our solicitor Michelle. Time was taken to explain things to us and any queries we had we receive a prompt response to. Could not have asked for better really

Alexis · 23 March 2022

★★★★★ 5/5

Google

Had a great experience with Bobby, very knowledgeable young man, polite & professional really appreciate your time thank you.

Samuel · 29 March 2026

★★★★★ 5/5

Google

My wife and I bought a newly built flat in Edinburgh with the help of Neilsons. We hadn't bought a property in a long time and a lot of the processes had changed. There was no money laundering concerns in the late 80's I guess. As it was a …

David · 8 October 2022

★★★★★ 5/5

Google

This was the second time we used Neilsons in recent times and can't speak highly enough of the service they provided. We were again most impressed by the professionalism of all with whom we had dealings. Grateful thanks to Kara Marriott and her amazing team.

Gordon · 23 March 2023

★★★★★ 5/5

Google

Can highly recommend Neilsons who recently sold a property for us and thanks to Anne Naysmith and Kara Marriott for their hard work making it that bit less stressful !

Elaine · 23 March 2024

★★★★★ 5/5

Google

Aidan was very helpful in the final steps to our house purchase nearly two years ago now. It was a stressful time to buy as it was during the height of the pandemic, but as first time buyers, we valued the advice given.

Charlotte · 23 March 2023

★★★★★ 5/5

Google

Bobby met us at the property and was very polite and professional whilst showing us around.

Luke · 29 March 2026

★★★★★ 5/5

Google

Very helpful and professional. The mortgage broker I had chosen (Habito) wasn't exactly fantastic but Kara went above and beyond to chase them so that the purchase could happen in time for the planned move in date. All things explained clearly and super easy to reach her via email / phone, I would definitely recommend Neilsons.

Camille · 23 March 2021

★★★★★ 5/5

Google

Would highly recommend Neilsons! Made the selling and buying process for us so easy and were always on hand for any questions we had. Kara, Robert and all other members of staff we came across were top class and clearly very experienced in what they do.

Debbi · 23 May 2025

★★★★★ 5/5

Trustpilot

Used Neilsons to sell an Edinburgh flat

Used Neilsons to sell a flat on Edinburgh's west side during April-June 2022. Exceptional service throughout - very clear, speedy updates with transparent handover of work between sales and legal colleagues. Neilsons ensured we had excellent sales and marketing support throughout and our Sales Negotiator Kirsten Olverman was particularly competent, proactive, and knowledgeable - made the whole process feel like the work was in a safe pair of hands. Couldn't have asked for more. Will go straight to Neilsons and request that the sale is passed to the same colleagues if they're available next time. Thank you!

SF · 17 June 2022

★★★★★ 5/5

Trustpilot

Used Neilsons to sell an Edinburgh flat

Used Neilsons to sell a flat on Edinburgh's west side during April-June 2022. Exceptional service throughout - very clear, speedy updates with transparent handover of work between sales and legal colleagues. Neilsons ensured we had excellent sales and marketing support throughout and our Sales Negotiator Kirsten Olverman was particularly competent, proactive, and knowledgeable - made the whole process feel like the work was in a safe pair of hands. Couldn't have asked for more. Will go straight to Neilsons and request that the sale is passed to the same colleagues if they're available next time. Thank you!

SF · 17 June 2022

★★★★★ 5/5

Google

We used Neilsons to purchase our first home and would highly recommend them. Laura was there to answer any questions we had, regardless of how small or silly, and all communication was very clear. It was lovely to have her guiding us from …

Fran · 8 October 2022

★★★★★ 5/5

Trustpilot

Flawless experience!

We had a flawless experience with Neilsons when selling our flat. It couldn't have gone any better. Thanks to Megan, Stephanie, Denise, Eileen and Eve for all their hard work!

Robert · 5 May 2025

★★★★★ 5/5

Google

We had a fantastic experience with Neilsons throughout the process of selling our property and purchasing our new home. Everyone that we dealt with was friendly, knowledgeable and professional. They really made the whole process as streamlined and smooth as possible. Would highly recommend for both buying and selling!

Jared · 23 March 2025

★★★★★ 5/5

Google

Amazing service, would recommend to anyone looking to deal with a professional and efficient company. We dealt with Kara who was fantastic with all her relentless efforts getting our house purchase through. She kept us updated every step of the way and always delivered what she promissed. If I could give more than 5 stars I would.

Lynne · 23 March 2020