Trusted Agent profile · Edinburgh
Verified
★★★★★
272 reviews across 2 platforms
24A Picardy Place, Edinburgh, EH1 3JT
Part of Neilsons Solicitors and Estate Agents, see every office.
Neilsons Solicitors's office in Edinburgh, at 24A Picardy Place, is rated 4.6 out of 5 across 272 reviews on two platforms, including 223 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Neilsons Solicitors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleAnthea and Kara did a fantastic job in helping us purchase our first flat. There were no issues and they couldn’t have been more helpful! Would definitely recommend to anyone looking for help in buying a property!
Thank you very much for your 5 star review Damian! We are so pleased to hear that we did a fantastic job with your first ever flat purchase and that we could not have been more helpful :-) Thank you for recommending us and we look forward … More
5/5
GoogleDerek and Anthony were amazing help during the purchase of our first home. We couldn’t have done it without you guys and your amaaaazing team! Keep up the great work!
Thank you very much for your 5 star review Antonio! We are delighted to hear that you found the team to be amazing when helping you purchase your first home. Thanks for choosing Neilsons and we hope to work with you again in the future, if you ever need our help again. Meantime, all the best in your new home! :)
5/5
GoogleAs a first time buyer I was very overwhelmed and nervous about taking the leap, but I am so glad I did it with Neilsons. Both Anthea and Kara have supported me throughout the process, and have explained everything I needed to know in great detail. Nothing has ever been too much to ask, and I have had many many questions! The service has been very professional and I can't thank everyone enough for their help. I would highly recommend Neilsons to anyone looking to buy their first home
Thank you so much for your 5 star review Ayla. We are so pleased to hear that you found Anthea and Kara to be very professional and supportive and that nothing was ever too much to ask when assisting you with your first time purchase. Client service is of paramount importance to us, so we are delighted to read your review. Thank you for choosing Neilsons and recommending us to others. We look forward to working with you again in the future, should you require any assistance. Meantime, all the best in your new home!
5/5
GoogleAnthea and the team at Neilsons were fantastic - My house purchase was easy and I was kept up to date throughout the whole process. A big thank you to the team!
Thank you Duncan for your 5 star review. We are delighted to hear that your house purchase was easy and you were kept up to date throughout the whole process. Client service is extremely important to us so it is great to read your kind … More
5/5
GoogleExcellent experience using Neilsons who provided a highly organised service handling my estate agency requirements as well as sale and purchase conveyancing.
Thank you for your kind words Neil! We're thrilled to hear you had an excellent experience with our team. It was a pleasure working with you, thanks for choosing Neilsons!
5/5
GoogleVery helpful with house purchase. Was moving from England and managed to carry out whole process remotely with no issues.
Thank you so much for your kind words Martin! We're glad we could assist with your house purchase and make the process smooth and stress-free. Best wishes in your new home!
5/5
TrustpilotHad great service from Neilsons on…
Had great service from Neilsons on recent house sale , took care of the photos , plan and video via Planography photo business.advised us on price and strategy to maximise the final sale price. Had them do our viewings whilst on holiday too. Forty viewings & nine offers in two weeks. We were in a small chain and we are not the most patient people but Neilsons answered our emails and enquiries and pushed our sale through eventually to our satisfaction.
5/5
TrustpilotExceed expectations.
Very professional. Exceeded expectation with a strong customer focus, kept us informed all through the sales process to the end.
2/5
TrustpilotBad experience with Neilsons
As first time buyers we relied on Neilsons to guide us through the house buying process, but we didn't feel we received the best service and it was really disappointing. They made huge mistakes in the process, they got our move in date wrong which lead to a last minute rush in sorting out the paper work to allow us to move on time. They provided us with final payment figures which were incorrect. We gave them two stars because once the payment was made they did move things along quite quickly and were helpful in getting the paperwork sorted in short notice. Personally, I wouldn't use this company.
5/5
GoogleI used Neilsons for both my sale & conveyancing. Anne Naysmith's attention to detail throughout the conveyancing process was faultless & she kept me right throughout the whole procedure. I would absolutely use Neilsons again. The team are helpful & responsive.
Thank you so much for taking the time to leave this lovely review, Zoe! It's great to hear such lovely feedback about the team, and I have passed your kind comments on to Anne and the rest of the team. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
5/5
GoogleNeilson we’re by far a brilliant company to deal with, we used another company to sell our house and in comparison Neilson we’re on it, the price was good, the girls were really quick at letting me know as and when anything was needed no …
Thank you for taking the time to leave such a wonderful review, Brian! We are so pleased to hear that you had such a positive experience using Neilsons' services, and we would like to thank you again for choosing Neilsons. We have passed your kind words on to the team and we look forward to working with you again in the future!
5/5
GoogleWe can't rate Neilsons highly enough for the efficient and professional service we received when buying a new home just before Christmas. This was our first move for 28 years and our memory of the process was sketchy to say the least. The …
Thank for taking the time to leave such a lovely review, Julie! It is so great to hear such wonderful feedback about our team, and we are pleased to read that your transaction was as stress-free as can be, and that you would recommend … More
5/5
GoogleWe had a long road in terms of trying to buy a flat in Edinburgh and the wait between the offer being accepted and completion was particularly nerve wracking. But we simply couldn't have done it without all at Neilsons and particularly our …
Thanks for taking the time to leave such a lovely review, Gillian! It's great to hear such wonderful feedback about our team, and we are so pleased to read that Laura went above and beyond to make sure your transaction settled without a … More
5/5
GoogleGreat service and customer care. Sold within a week and above Home Report. Kara was especially helpful!
Thank you for your 5 star review and kind words Gavin. We are delighted to hear that you choose Neilsons to market and sell your property and that it sold within just a week and above Home Report valuation! Great to hear that you were … More
5/5
GoogleI recently sold a properly with Kirsten Olverman and had the best experience. I’m a young first time seller and was apprehensive and anxious about what the process would entail but Kirsten reassured me and took care of everything every step …
Thank you so much for your kind comments and 5 star review Samantha! We are so pleased to hear that you had the best experience at Neilsons as a young first time seller with your expert Sales Negotiator Kirsten at Neilsons guiding you … More
5/5
GoogleI had a very positive experience buying a flat with Neilsons. The process itself was long and stressful, it took 10 months during which 2 properties fell through due to mortgage delays and unforeseen circumstances on the sellers' side while …
Thank you for your 5 star review Marek. We are so pleased to hear that you had a very positive experience buying a flat with Neilsons. It is great to hear that Anthony and Laura were both very professional, supportive and responsive, … More
5/5
GoogleNeilson's handled the purchase of an Edinburgh apartment for me very nicely. Very helpful people with knowledge of the market. They were able to guide me through the whole process in a way that felt safe and were always available to answer any questions. Highly recommend!
Thank you so much for taking the time to leave such a great review for our team, Konstantinos! It is so lovely to her such wonderful feedback from clients, and we are so pleased that we were able to assist you with your property purchase … More
5/5
GoogleGreat solicitors, helped me buy a gorgeous house
Thanks for taking the time to leave us a review, Ana. Congratulations on your new home, and we look forward to working with you again in the future should you require our services!
5/5
GoogleI have been using Neilsons’s Solicitors for buying properties and wills for many years now and very happy with their services. Highly recommended. I will take pictures and add it on.
Thank you so much for taking the time to leave us such a lovely review, Selim! It's so great to hear positive feedback and we have passed your kind comments on to the team. Thanks again for choosing Neilsons and we look forward to working with you again in the future, should you require our services!
5/5
GoogleGreat experience, quick on time and reliable
Thank you for your kind words Lukasz! We're thrilled to hear you had a great experience with Neilsons and appreciated our services. We wish you all the best!
5/5
GoogleExcellent service, friendly, helpful staff...highly recommended!
Thanks for leaving us a review, Stephen. We look forward to working with you again in the future, should you require our services!
1/5
GoogleThey are incredibly arrogant and can completely ignore your quotes. They won't reply to you. They ignore our emails. I wouldn't even consider a house they represent now.
We have checked all of our systems and databases and can find no record of having ever acted for you or receiving any correspondence from you. As we have no record of you ever communicating with us on any matter, we cannot contact you directly. Please make yourself known to us, otherwise we will have to conclude that this is a vindictive review trying to undermine our excellent reputation. (14/02/24)
5/5
GooglePositive conveyancing and general customer service experience with Neilsons (Marjorie in particular). Very grateful for their efficient processing of such matters on my behalf. Happy to recommend.
Thank you very much for your 5 star review Christopher. We are delighted that you received a very positive conveyancing and customer service experience with Neilsons. I will make sure to pass on your feedback to Marjorie and her team at … More
5/5
GoogleI have bought and sold many homes in the past 40 years and was very apprehensive about selling and the stress it would bring. This was my first time using neilsons and can honestly say it is the best experience I have ever had. The …
Thank you for this lovely 5 star review, Mary. We are so pleased to hear that you had such a positive selling experience, and that you found the service received to be the best you have ever had! We look forward to working with you again in the future, should you require our services.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Neilsons Solicitors, Edinburgh won Gold.
